University Hospital

Overview About the Role The Patient Navigator is a patient advocate and will guide patients through the health care system, ensuring appropriate appointments are given in a timely manner through guidelines agreed upon with the Medical Director of the Practice/Department. The Patient Navigator will assist with access issues, develop relationships with referring health care providers and ensure the complete and efficient management of all referrals, including the acquisition of necessary patient-care materials and medical records. This individual will work with community groups to increase health awareness and provide health education. In addition, the Patient Navigator will track all new patient requests, provide monthly statistics and referring patterns. The Patient Navigator works closely with the patient care team and assists in the coordination of patient care by removing barriers that would otherwise prevent patients from receiving health care services....

Overview About the Role The primary purpose of the Receptionist/Patient Scheduler position is to act as a receptionist and scheduler for Ambulatory Care Services, Central Access Department including scheduling, confirming, maintaining and monitoring patient appointments, receptionist activities and other general duties. Responsibilities What You’ll Do   Actively contributes to creating a friendly, welcoming and safe environment for UH customers. Responds to complaints and concerns by resolving issues immediately whenever possible. Works effectively with team to ensure customer service scores for work area meet/exceed targets. Responds to caller’s query/problem in a detailed and accurate manner, within assigned level of authority and provides follow up status of queries; notifies customer if there will be any delay in providing a final resolution for reported issues. Makes inquires of and updates Demographic, PCP...

Responsibilities The primary purpose of the Perioperative Services Associate position is to be a vital member of the Perioperative Service/Surgical Team and achieves efficient/safe patient care through the operating room turnover and well maintained supplies, instruments and equipment. As a member of the Surgical Team they demonstrate team collaboration, communication and participate in process and performance improvements activities. The Perioperative Services Associate is knowledgeable of Infection Control Mandates and activities, regulatory agency standards and Joint Commission Safety Alerts and mandates.   Qualifications High school diploma or its equivalent plus one (1) year of hospital work experience or an equivalent combination of training and experience. CPR required. Ability to read, write, speak, understand and communicate in English sufficiently to carry out the duties of the position; prior supervisory experience an asset....

Overview About the Role: The primary purpose of the Case Management Coordinator position is to coordinate the patient’s progress through the system. He/she collaborates with physicians and clinical staff to ensure resource utilization is appropriate to the patient’s clinical and psychosocial needs and that it remains within covered benefits. The Case Management Coordinator seeks creative solutions to process and system issues, which create a barrier to the delivery of medically appropriate, cost-effective care. He/she is responsible to ensure compliance with regulatory standards related to level of care determinations, utilization and discharge planning. The Case Management Coordinator performs transitions of care and discharge planning, and supports the mission of University Hospital. Responsibilities What You’ll Do: Service provided is patient centered; actively contributes to creating a friendly, welcoming and safe...

Responsibilities The primary purpose of the Patient Care Technician (Certified) position is to be responsible for the delivery of safe, quality patient/family focused care and services under the direction of a Professional Registered Nurse. The Patient Care Technician (Certified) is a member of a designated care team and collaborates with team members in achieving goals. Patient care is provided congruent with the patient/family developmental stage and cultural expectations. The competent practice of the Patient Care Technician is evidenced by patient/family goal achievement, patient safety, patient/family satisfaction, and care and services that are thoroughly documented as dictated by policy and procedure. The Patient Care Technician (Certified) conducts her/himself according to the behavioral expectations articulated for this role Qualifications Certified as a Patient Care Technician by National Healthcareer Association (NHA) or...

Overview About the Role The Paramedic is responsible for delivering and directing both Basic and Advanced Life Support (BLS and ALS) care in the pre-hospital setting, in collaboration with EMS team members and under the guidance of a licensed Medical Control Physician (MCP) and EMS Supervisor. This role involves responding to patients of all ages and backgrounds in any weather conditions, using appropriate techniques and equipment to assess, treat, lift, and safely transport patients to a suitable medical facility. The Paramedic also ensures accurate completion of all required documentation and carries out additional duties to support the effectiveness of EMS operations while representing University Hospital and EMS in a professional and respectful manner Responsibilities What You’ll Do Provides and directs both Basic Life Support (BLS) and Advanced Life Support (ALS) in the pre-hospital setting Works in coordination with...

Overview About the Role The Paramedic is responsible for delivering and directing both Basic and Advanced Life Support (BLS and ALS) care in the pre-hospital setting, in collaboration with EMS team members and under the guidance of a licensed Medical Control Physician (MCP) and EMS Supervisor. This role involves responding to patients of all ages and backgrounds in any weather conditions, using appropriate techniques and equipment to assess, treat, lift, and safely transport patients to a suitable medical facility. The Paramedic also ensures accurate completion of all required documentation and carries out additional duties to support the effectiveness of EMS operations while representing University Hospital and EMS in a professional and respectful manner. Responsibilities What You’ll Do Provides and directs both Basic Life Support (BLS) and Advanced Life Support (ALS) in the pre-hospital setting Works in coordination with...

Overview About the Role The primary purpose of the Distribution/Materials Handler position is to receive and verify all incoming mail, packages, supplies, and other items and ensure prompt and accurate delivery of said items from the mailroom and receiving areas to the appropriate departments and/or individuals within the University Hospital community. As necessary, transports mail, packages, and passengers in University Hospital vehicles. Ensures accountability is maintained throughout these activities. Morning shift 7:30 - 16:00. Responsibilities What You’ll Do    Receives, verifies, and signs for all incoming supplies ordered by the University Hospital. Delivers all supplies received in an expeditious manner and maintains accountability and proof of said deliveries. Assists in the preparation and delivery of storeroom orders and prepares packages for outgoing shipments and returns to vendors. Picks up...

Overview About the Role Develops and manages complex projects. Oversees the planning, development, implementation and support of hospital information systems. Supervises analyst/project staff. Develops testing strategies according to system build and downstream system requirements. Oversees and assists the hospital with the development of a training plan. Ensures that systems are implemented and functioning under the guidance of acceptable University policies and procedures and meet all regulatory requirements. Responsibilities What You’ll Do Develops and manages complex projects. Recommends resource planning and support needs to ensure successful project implementation. Oversees the design and development of application programs from analysis to implementation and assists with these duties as needed. Coordinates the installation of software and/or hardware. Works in concert with other HST/IS&T Departments...

Overview About the Role The primary purpose of the Medical Technologist, Molecular Diagnostics position is to perform both routine and complex laboratory analyses while ensuring accuracy, reliability, and compliance with established standards. The role assumes responsibility for procedural and system controls, problem-solving, teaching, and supervision as appropriate, and provides physicians with precise analytical results essential for the diagnosis and treatment of patients. Responsibilities What You’ll Do Evaluate specimens and organize workflow to ensure efficient testing and timely turnaround of results. Perform moderate and high complexity testing in accordance with laboratory standards and protocols. Apply quality control measures to review test and instrument performance; perform preventive maintenance and troubleshoot equipment as needed. Monitor and manage inventory of reagents and supplies, communicating...

Overview About the Role The primary purpose of the Paramedic position is to provide and direct pre-hospital Basic and Advanced Life Support (BLS, ALS) in all weather conditions, in concert with other EMS employees and as a member of the patient care team under the direction of a licensed Medical Control Physician (MCP) and under the supervision of an EMS Supervisor, to patients of all ages and from all populations who experience any serious illness or injury, using age and population appropriate equipment and techniques to safely assess, treat, lift and move patients to the transport vehicle, and transport them to an appropriate medical facility, while completing all required documentation and other assigned duties supporting efficient EMS operations and representing UH, and EMS in a positive and professional manner .   Responsibilities What You’ll Do   Provide and coordinate pre-hospital Basic and Advanced...

Overview About the Role The Emergency Medical Technician (EMT) is responsible for delivering pre-hospital Basic Life Support (BLS) to patients of all ages and backgrounds in all weather conditions. Working under the supervision of an EMS Supervisor and alongside other EMS personnel, the EMT assesses, treats, lifts, and transports patients using appropriate equipment and techniques. The role includes completing required documentation, supporting efficient EMS operations, and representing University Hospital and EMS with professionalism and integrity. Responsibilities What You’ll Do Provides pre-hospital Basic Life Support (BLS) to patients of all ages and backgrounds Delivers care in all weather conditions and emergency situations Works under the supervision of an EMS Supervisor and in coordination with other EMS personnel Assesses, treats, lifts, and transports patients using appropriate equipment and techniques...

Overview About the Role The Manager of the Breast Imaging Center, in cooperation with the Executive Director(s) of Cancer Services and Radiology, is accountable for planning, organizing and administratively directing the daily clinical and business operations of the Breast Imaging Center. The Manager will be responsible for overseeing the day-to-day operations of the Center, including providing oversight of the front-end staff and technical staff which includes human resource functions, hiring, coaching, performance appraisals and ensuring clinical competency. The Manager will develop and manage the operational budget, purchasing, policies and procedures, contractual agreements, and ensure compliance with regulatory bodies. This position will take an active role in the preparation for the upcoming NAPBC accreditation process. The Manager will maintain a collaborative relationship with the SAVE grant program to facilitate grant commitments and will maintain...

Overview About the Role The primary purpose of the Lead Retail Services Worker position is to assist the Retail Services Management Team in serving as a representative for the front-of-the-house activities; coordinates, performs, and monitors operations to maintain standards and meet financial goals; completes cash/charge revenue reporting, trains staff, and enhances customer satisfaction. Shows initiative and creativity towards sales and exploration of new methods of revenue generation. Responsibilities What You’ll Do   Service provided is patient centered and actively contributes to creating a friendly, welcoming and safe environment for UH customers. Communicates clearly to ensure understanding and responds to complaints and concerns by resolving issues immediately whenever possible. Organizes work process to accommodate customer needs, including internal customers and co‑workers, meets or exceeds customer...

Overview About the Role The primary purpose of the Senior Community Health Worker will play a pivotal role in coordinating and overseeing Community Health initiatives to promote the overall health and well-being of our University Hospital patients. This position requires a strong commitment to community engagement, program coordination, and collaboration with various stakeholders. The Senior CHW is an integral member of the multi-disciplinary team that works to endorse clinical teams to the community. Provides perspectives to enhance care management strategies while efficiently navigating community resources to provide patients with access and education on the importance of preventive care screenings and services.   Responsibilities What You’ll Do   Serves as a key leader in coordinating and overseeing Community Health initiatives that support the overall health and well‑being of University Hospital patients....

Overview About the Role The primary purpose of the Data Control Clerk II position is to perform answer and route incoming calls to the hospital's main number, emergency lines and patient information lines. Demonstrates service excellence by providing accurate information regarding the Hospital, its patients and staff while ensuring adherence to all Hospital policies and procedures, especially those regarding privacy and confidentiality. Assists in maintaining up-to-date computerized databases and on-call schedules in a timely fashion. Responsible for dispatching services to respond to callers and entering data into the Work Ticket Management system. Receives and activates routine and emergency notification requests, such as overhead paging announcements, activation of pagers, and initiation of emergency codes. Identifies and summarizes key issues and data trends. Responsibilities What You’ll Do   Answers incoming calls on...

Overview About the Role: The primary purpose of the Assistant Director Food & Nutrition Services position is to plan, coordinate, direct and control food production activities for patient food services, retail operations, catering services, Bistro Café, the gift shop, and other special requests in a cost-effective, high-quality manner which enhances client satisfaction. This position also includes maintaining adequate time and attendance for all departmental staff, developing and maintaining policies and procedures, performance standards, and performance improvement programs, overseeing the hiring, orientation of staff, assuring the competency and skills of all departmental staff and maintaining competency and skills required for each position. Assists the Director Food & Nutrition Services to develop and monitor food and production labor budget for the department. Responsibilities What You’ll Do: Services provided...

Overview About the Role The Coordinator Dock Operations (Coordinator) is responsible for the overall operation, safety, and efficiency of the hospital’s main loading dock facility. This role oversees inbound and outbound shipments, vehicle traffic while ensuring compliance with hospital policies, safety standards, and regulatory requirements. The Coordinator supervises dock staff and collaborates with multiple departments to streamline supply chain processes and support the hospital’s operational needs. Responsibilities What You’ll Do     Manages the overall day-to-day operations of the dock to promote efficiency. Serves as operational and technical logistics resource representing Hospital dock operations. Maintains the cleanliness (with collaboration with EVS) and organization of the shipping area, loading dock, A level halls, and trash areas. Manages the shipment, receipt and distribution of all products,...

Overview About the Role The Patient Navigator is a patient advocate and will guide patients through the health care system, ensuring appropriate appointments are given in a timely manner through guidelines agreed upon with the Medical Director of the Practice/Department. The Patient Navigator will assist with access issues, develop relationships with referring health care providers and ensure the complete and efficient management of all referrals, including the acquisition of necessary patient-care materials and medical records. This individual will work with community groups to increase health awareness and provide health education. In addition, the Patient Navigator will track all new patient requests, provide monthly statistics and referring patterns. The Patient Navigator works closely with the patient care team and assists in the coordination of patient care by removing barriers that would otherwise prevent patients from receiving health care services....

Overview About the Role The primary purpose of the Pharmacy Technician position is to perform a variety of technical and clerical duties for the hospital-wide unit dose medication distribution system and intravenous admixture program. Responsible to maintain confidential reports, enter and retrieve data utilizing the computer system, prepare intravenous medication including, but not limited to, chemotherapy, and hyper-alimentations, fill automated medication dispensing system with unit dose medications, procure, and fill requests for pharmaceutical supplies and deliver supplies. Responsible for assisting the Senior Buyer in ordering, managing, and maintaining inventory. Responsibilities What You’ll Do   Selects the proper medication and/or accessory from stock necessary to match label generated and/or cart fill list. Labels and prepares product in accordance with Pharmacy Practice standards and Hospital Policies and...