NWN

Business Architect (Emerging Technologies) US-MA-Boston Job ID: 2026-7365 Type: Regular Full-Time # of Openings: 1 Category: SLSENG Remote - Boston Area Responsibilities The Business Architect role is responsible for complete technical ownership of the sale during customer and partner pre-sales activities. This is a strategic role focusing on a blended mix of technical and business-related initiatives. This role will focus on emerging technologies including security, data center/cloud, contact center and AI solutions. Essential, key job responsibilities for this role include, but are not limited to: Sales Execution: Successfully plans and executes sales activities within the sales process. Total ownership of the technical sale during customer and partner pre-sales activities. Leads sales and partners in scoping NWN Offerings to meet customer requirements. Analyzes client business needs and recommend appropriate business...

Customer Experience Manager (Austin TX) US-TX-Austin Job ID: 2026-7345 Type: Regular Full-Time # of Openings: 1 Category: CUSTOMER SUCCESS Austin, Texas Company Overview NWN is the leading AI-powered technology solutions provider for North America's most innovative public and private organizations. For more than 30 years, NWN has helped over 5,000 CIOs deliver technology modernization programs with its Intelligent Workplace, Customer Experience (CX), Managed Devices, Cybersecurity and Public Safety, Connectivity, and Intelligent Cloud solutions. The company's proprietary Experience Management Platform ensures seamless service delivery, real-time observability and improved efficiency for its clients' most demanding technology needs. NWN is a high-performance, high-integrity team of 1,000+ experts committed to a customer-obsessed culture, earning a 75 Customer Net Promoter Score. The company has been recognized with hundreds of industry awards and is proud to be a...

Sales Operations Specialist US-MA-Boston Job ID: 2026-7353 Type: Regular Full-Time # of Openings: 1 Category: OPERATIONS Remote - United States Responsibilities The Sales Operations Specialist role is responsible for assisting with sales orders. Work with Sales to help with Opportunity management in SalesForce to keep info updated for forecasting requirements that roll up to executive management on a weekly basis. Support of a “primary territory”, but may also be asked to support another area anywhere in the US. Review weekly the SalesForce reports to ensure supported territory deals are updated. Assist Sales/Pre-sales in supporting the use of SalesForce reports. Actively work with Sales Support – Business Operations, to ensure all of the required documents are compiled so that the order process may be initiated. Responsible for working in OEM/Vendor/Disti tools/systems to complete the registrations for quotes/deals to verify costs. Assist...

Territory Account Executive (Florida) US-FL-Boston Job ID: 2026-7202 Type: Regular Full-Time # of Openings: 1 Category: SALES Remote - Florida Company Overview NWN is the leading AI-powered technology solutions provider for North America's most innovative public and private organizations. For more than 30 years, NWN has helped over 5,000 CIOs deliver technology modernization programs with its Intelligent Workplace, Customer Experience (CX), Managed Devices, Cybersecurity and Public Safety, Connectivity, and Intelligent Cloud solutions. The company's proprietary Experience Management Platform ensures seamless service delivery, real-time observability and improved efficiency for its clients' most demanding technology needs. NWN is a high-performance, high-integrity team of 1,000+ experts committed to a customer-obsessed culture, earning a 75 Customer Net Promoter Score. The company has been recognized with hundreds of industry awards and is proud to be a 'Best Place...

Territory Account Executive US-MA-Kansas City Job ID: 2026-7203 Type: Regular Full-Time # of Openings: 1 Category: SALES Remote - Kansas City Responsibilities The Territory Account Executive role is best described as requiring a Sales hunter mentality and is primarily responsible for generating new customer relationships through the sale of NWN's key offerings within a specific geography or vertical market. Additionally, the Territory Account Executive is responsible for maintaining and growing existing customer relationships within their territory. Essential, key job responsibilities for this role include, but are not limited to: Services existing clients in territory and generate new customer relationships through the sale of NWN's key offerings within a specific geography or vertical market. Meet or exceed the assigned annual quota (typically between $500K - $1M). Participate in business development/demand generation activities to support...

Carrier Sales Support Director US-MA-Boston Job ID: 2026-7363 Type: Regular Full-Time # of Openings: 1 Category: CUSTOMER SUCCESS Remote - United States Responsibilities The Carrier Sales Support Director serves as the primary bridge between the sales organization and carrier operations. This role owns the pre-sale and post-sale coordination layer — ensuring that carrier commitments made during the sales process are operationally sound, accurately scoped, and set up for clean handoff into provisioning and fulfillment. The Director is accountable for the front office support team and acts as a key escalation point for both sales and carrier partner relationships. Lead carrier operations support for sales activities, including active pursuits, RFPs, and customer proposals Comply with all company policies and standards. Partner with Sales Leadership to ensure carrier solutions are accurately scoped, operationally feasible, and deliverable. Oversee...

Sr. Operations Quality Analyst (CA) US-CA-Rancho Cordova Job ID: 2026-7331 Type: Regular Full-Time # of Openings: 1 Category: OPERATIONS NWN Rancho Cordova Company Overview NWN is the leading AI-powered technology solutions provider for North America's most innovative public and private organizations. For more than 30 years, NWN has helped over 5,000 CIOs deliver technology modernization programs with its Intelligent Workplace, Customer Experience (CX), Managed Devices, Cybersecurity and Public Safety, Connectivity, and Intelligent Cloud solutions. The company's proprietary Experience Management Platform ensures seamless service delivery, real-time observability and improved efficiency for its clients' most demanding technology needs. NWN is a high-performance, high-integrity team of 1,000+ experts committed to a customer-obsessed culture, earning a 75 Customer Net Promoter Score. The company has been recognized with hundreds of industry awards and is proud to be a...

Named Account Executive (GA - SLED) US-GA-Atlanta Job ID: 2026-7268 Type: Regular Full-Time # of Openings: 1 Category: SALES Atlanta, GA Company Overview NWN is the leading AI-powered technology solutions provider for North America's most innovative public and private organizations. For more than 30 years, NWN has helped over 5,000 CIOs deliver technology modernization programs with its Intelligent Workplace, Customer Experience (CX), Managed Devices, Cybersecurity and Public Safety, Connectivity, and Intelligent Cloud solutions. The company's proprietary Experience Management Platform ensures seamless service delivery, real-time observability and improved efficiency for its clients' most demanding technology needs. NWN is a high-performance, high-integrity team of 1,000+ experts committed to a customer-obsessed culture, earning a 75 Customer Net Promoter Score. The company has been recognized with hundreds of industry awards and is proud to be a 'Best Place to...

Business Development Representative (Austin, TX) US-TX-Austin Job ID: 2026-7227 Type: Regular Full-Time # of Openings: 1 Category: SALES Austin, Texas Company Overview NWN is the leading AI-powered technology solutions provider for North America's most innovative public and private organizations. For more than 30 years, NWN has helped over 5,000 CIOs deliver technology modernization programs with its Intelligent Workplace, Customer Experience (CX), Managed Devices, Cybersecurity and Public Safety, Connectivity, and Intelligent Cloud solutions. The company's proprietary Experience Management Platform ensures seamless service delivery, real-time observability and improved efficiency for its clients' most demanding technology needs. NWN is a high-performance, high-integrity team of 1,000+ experts committed to a customer-obsessed culture, earning a 75 Customer Net Promoter Score. The company has been recognized with hundreds of industry awards and is proud to be a 'Best...

Program Manager (Southwest) US-MA-Boston Job ID: 2026-7324 Type: Regular Full-Time # of Openings: 1 Category: CUSTOMER SUCCESS Remote - Southwest United States Responsibilities The NWN Program Manager is responsible for managing complex programs and leading a portfolio of strategic accounts. This role assumes ownership of Services financial performance, delivery execution, and client outcomes across one or more accounts. This position operates as a senior leader across assigned accounts, driving profitability, forecasting accuracy, delivery excellence, and long-term client partnership success. The role partners closely with Sales, Delivery, and Customer stakeholders to ensure alignment between strategic objectives and execution. Own Services P&L for strategic accounts, driving revenue, cost control, and margin performance Develop accurate forecasts and proactively manage financial risks across portfolio Lead execution of multi-year strategic account...

Director, Portfolio Management (Sacramento) US-CA-Sacramento Job ID: 2026-7323 Type: Regular Full-Time # of Openings: 1 Category: CUSTOMER SUCCESS Remote - Sacramento Company Overview NWN is the leading AI-powered technology solutions provider for North America's most innovative public and private organizations. For more than 30 years, NWN has helped over 5,000 CIOs deliver technology modernization programs with its Intelligent Workplace, Customer Experience (CX), Managed Devices, Cybersecurity and Public Safety, Connectivity, and Intelligent Cloud solutions. The company's proprietary Experience Management Platform ensures seamless service delivery, real-time observability and improved efficiency for its clients' most demanding technology needs. NWN is a high-performance, high-integrity team of 1,000+ experts committed to a customer-obsessed culture, earning a 75 Customer Net Promoter Score. The company has been recognized with hundreds of industry awards and is...

Territory Account Executive(New England) US-MA-Boston Job ID: 2026-7361 Type: Regular Full-Time # of Openings: 1 Category: SALES Remote - Boston Area Responsibilities The Territory Account Executive role is best described as requiring a Sales hunter mentality and is primarily responsible for generating new customer relationships through the sale of NWN's key offerings within a specific geography or vertical market. Additionally, the Territory Account Executive is responsible for maintaining and growing existing customer relationships within their territory. Essential, key job responsibilities for this role include, but are not limited to: Services existing clients in territory and generate new customer relationships through the sale of NWN's key offerings within a specific geography or vertical market. Meet or exceed the assigned annual quota (typically between $500K - $1M). Participate in business development/demand generation activities to...

Staging Technician US-TX-Plano Job ID: 2026-7327 Type: Regular Full-Time # of Openings: 1 Category: OPERATIONS NWNC Plano Texas Office Company Overview NWN is the leading AI-powered technology solutions provider for North America's most innovative public and private organizations. For more than 30 years, NWN has helped over 5,000 CIOs deliver technology modernization programs with its Intelligent Workplace, Customer Experience (CX), Managed Devices, Cybersecurity and Public Safety, Connectivity, and Intelligent Cloud solutions. The company's proprietary Experience Management Platform ensures seamless service delivery, real-time observability and improved efficiency for its clients' most demanding technology needs. NWN is a high-performance, high-integrity team of 1,000+ experts committed to a customer-obsessed culture, earning a 75 Customer Net Promoter Score. The company has been recognized with hundreds of industry awards and is proud to be a 'Best Place to Work'...

Business Systems Developer US-MA-Boston Job ID: 2026-7346 Type: Regular Full-Time # of Openings: 1 Category: OPERATIONS REMOTE Responsibilities Ensure sound enterprise wide integration solutions that are critical to continued business success. Responsible for in depth understanding of enterprise technology systems, business processes, and various enterprise integration technologies across our Business Systems Operations (BSO). This role will address challenges of systems integration, compatibility, security vulnerabilities, and multiple platforms to drive workforce automation initiatives. This role is a developer position on the NWN ServiceNow platform team. The team is responsible for ServiceNow platform operations and support, and ongoing enhancements and new capability implementations for business optimization and workflow automation. The ServiceNow platform is used to deliver and manage customer-facing services while also supporting...

Director of IT Systems - ServiceNow Platform US-MA-Boston Job ID: 2026-7352 Type: Regular Full-Time # of Openings: 1 Category: OPERATIONS Remote - United States Responsibilities This role leads a team responsible for the NWN ServiceNow platform. The team is responsible for ServiceNow platform operations and support, and ongoing enhancements and new capability implementations for business optimization and workflow automation. This is a management role leveraging software development and implementation experience. The ServiceNow platform is used to deliver and manage customer-facing services while also supporting internal service operations across more than 15 teams. While the platform primarily supports internal team users responsible for managing services delivered to customers, it is also leveraged to provide customer users with access to platform capabilities which help them manage their services, view relevant information, and engage with supported service...

Senior Engineer - Genesys Cloud US-MA-Boston Job ID: 2026-7288 Type: Regular Full-Time # of Openings: 1 Category: CUSTOMER SUCCESS Remote - United States Responsibilities The Senior Engineer – Genesys Cloud is responsible for the design, configuration, implementation, and support of Genesys Cloud contact center solutions. This role provides advanced technical expertise across telephony, routing, integrations, and platform administration. The Senior Engineer works closely with architects, project managers, and customer stakeholders to ensure highquality delivery, system stability, and alignment with business requirements. The Senior Engineer plays a key role in ensuring the successful deployment and ongoing performance of Genesys Cloud solutions. This position directly contributes to customer satisfaction, operational efficiency, and the overall success of cloud transformation initiatives. Configure and implement Genesys Cloud features including voice,...

Associate Account Executive (Mid-Atlantic) US-MA-Boston Job ID: 2026-7272 Type: Regular Full-Time # of Openings: 1 Category: SALES Remote - Mid-Atlantic Responsibilities The Associate Account Executive role is best described as requiring an aggressive mentality in servicing, growing and developing additional business with a mix of existing clients and new customer targets. AE1 role is a primarily virtual selling role generating revenue and profit margin through the sale of NWN's key offerings within a specific geography or vertical market. Services existing clients in territory and generate new customer relationships through the sale of NWN's key offerings within a specific geography or vertical market. Meet or exceed the assigned annual margin quota (typically between $500K - $1M). Participate in business development/demand generation activities to support customer growth. Follow NWN 's core selling models and tools, consistently use techniques and...

Territory Account Executive (SLED) US-MA-Boston Job ID: 2026-7190 Type: Regular Full-Time # of Openings: 1 Category: SALES Remote - Boston Area Responsibilities The Territory Account Executive role is best described as requiring a Sales hunter mentality and is primarily responsible for generating new customer relationships through the sale of NWN's key offerings within a specific geography or vertical market. Additionally, the Territory Account Executive is responsible for maintaining and growing existing customer relationships within their territory. Essential, key job responsibilities for this role include, but are not limited to: Services existing clients in territory and generate new customer relationships through the sale of NWN's key offerings within a specific geography or vertical market. Meet or exceed the assigned annual quota (typically between $500K - $1M). Participate in business development/demand generation activities to support...

Business Architect - Data Center (CA) US-MA-Boston Job ID: 2026-7280 Type: Regular Full-Time # of Openings: 1 Category: SLSENG Remote - West Coast Responsibilities The Business Architect role is responsible for complete technical ownership of the sale during customer and partner pre-sales activities. This is a strategic role focusing on a blended mix of technical and business-related initiatives. Essential, key job responsibilities for this role include, but are not limited to: Sales Execution: Successfully plans and executes sales activities within the sales process. Total ownership of the technical sale during customer and partner pre-sales activities. Leads sales and partners in scoping NWN Offerings to meet customer requirements. Analyzes client business needs and recommend appropriate business solution/strategy. Participates in the planning and design process by assessing current state and desired outcome. Identifies, provides...

Territory Account Executive - Mid-Atlantic US-MA-Boston Job ID: 2026-7243 Type: Regular Full-Time # of Openings: 1 Category: SALES Remote - Mid-Atlantic Responsibilities The Territory Account Executive role is best described as requiring a Sales hunter mentality and is primarily responsible for generating new customer relationships through the sale of NWN Carousel’s key offerings within a specific geography or vertical market. Additionally, the Territory Account Executive is responsible for maintaining and growing existing customer relationships within their territory. Essential, key job responsibilities for this role include, but are not limited to: Services existing clients in territory and generate new customer relationships through the sale of NWN Carousel’s key offerings within a specific geography or vertical market. Meet or exceed the assigned annual quota (typically between $500K - $1M). Participate in business development/demand generation...