NWN

Territory Account Executive (Illinois) US-MA-Boston Job ID: 2026-7273 Type: Regular Full-Time # of Openings: 1 Category: SALES Remote - Mid-West Responsibilities The Territory Account Executive role is best described as requiring a Sales hunter mentality and is primarily responsible for generating new customer relationships through the sale of NWN's key offerings within a specific geography or vertical market. Additionally, the Territory Account Executive is responsible for maintaining and growing existing customer relationships within their territory. Essential, key job responsibilities for this role include, but are not limited to: Services existing clients in territory and generate new customer relationships through the sale of NWN's key offerings within a specific geography or vertical market. Meet or exceed the assigned annual quota (typically between $500K - $1M). Participate in business development/demand generation activities to support...

Customer Success Center Engineer US-MA-Boston Job ID: 2026-7218 Type: Regular Full-Time # of Openings: 1 Category: CUSTOMER SUCCESS Remote - United States Responsibilities NWN is looking for several Customer Success Center Engineers to join our team. These roles are full time with full benefits; great communication skills, along with reliable internet, are required!! The Customer Success Center Engineer role provides multi-faceted support to NWN Customer Success Center clients/end users in an Information Technology Service Desk capacity. The role is primarily responsible for intake of customer issues/problems through a variety of channels, which include phone, e-mail, NWN's EMP web portal and chat. These issues/problems include a variety of desktop technologies including hardware, operating systems, printing, applications and VPN technologies. This role is focused on rapid response to outages, intake, case/incident creation and first call resolution thereby...

Territory Account Executive (Florida) US-FL-Boston Job ID: 2026-7202 Type: Regular Full-Time # of Openings: 1 Category: SALES Remote - Florida Company Overview NWN is the leading AI-powered technology solutions provider for North America's most innovative public and private organizations. For more than 30 years, NWN has helped over 5,000 CIOs deliver technology modernization programs with its Intelligent Workplace, Customer Experience (CX), Managed Devices, Cybersecurity and Public Safety, Connectivity, and Intelligent Cloud solutions. The company's proprietary Experience Management Platform ensures seamless service delivery, real-time observability and improved efficiency for its clients' most demanding technology needs. NWN is a high-performance, high-integrity team of 1,000+ experts committed to a customer-obsessed culture, earning a 75 Customer Net Promoter Score. The company has been recognized with hundreds of industry awards and is proud to be a 'Best Place...

Sr. Operations Quality Analyst (CA) US-CA-Rancho Cordova Job ID: 2026-7331 Type: Regular Full-Time # of Openings: 1 Category: OPERATIONS NWN Rancho Cordova Company Overview NWN is the leading AI-powered technology solutions provider for North America's most innovative public and private organizations. For more than 30 years, NWN has helped over 5,000 CIOs deliver technology modernization programs with its Intelligent Workplace, Customer Experience (CX), Managed Devices, Cybersecurity and Public Safety, Connectivity, and Intelligent Cloud solutions. The company's proprietary Experience Management Platform ensures seamless service delivery, real-time observability and improved efficiency for its clients' most demanding technology needs. NWN is a high-performance, high-integrity team of 1,000+ experts committed to a customer-obsessed culture, earning a 75 Customer Net Promoter Score. The company has been recognized with hundreds of industry awards and is proud to be a...

Sr. Operations Quality Analyst US-MA-Boston Job ID: 2026-7330 Type: Regular Full-Time # of Openings: 1 Category: OPERATIONS Remote - United States Responsibilities The Senior Billing Quality Analyst serves as a critical control point across the Opportunity-to-Cash (O2C) lifecycle, ensuring billing accuracy, compliance, and operational efficiency. This role combines pre-invoice validation, post-billing audit, and analytical review to detect discrepancies, prevent revenue leakage, and drive continuous process improvement. Perform pre-invoice validation of orders, contracts, pricing, and billing schedules Conduct post-invoice audits of billing transactions and accounts receivable Investigate billing discrepancies and identify root causes Validate product configurations, SKUs, and entitlements Identify billing risks and data inconsistencies Partner cross-functionally to resolve issues Develop and enforce billing quality standards Track and...

Territory Account Executive US-MA-Boston Job ID: 2026-7337 Type: Regular Full-Time # of Openings: 1 Category: SALES Remote - Boston Area Responsibilities The Territory Account Executive role is best described as requiring a Sales hunter mentality and is primarily responsible for generating new customer relationships through the sale of NWN's key offerings within a specific geography or vertical market. Additionally, the Territory Account Executive is responsible for maintaining and growing existing customer relationships within their territory. Essential, key job responsibilities for this role include, but are not limited to: Services existing clients in territory and generate new customer relationships through the sale of NWN's key offerings within a specific geography or vertical market. Meet or exceed the assigned annual quota (typically between $500K - $1M). Participate in business development/demand generation activities to support customer...

Business Development Representative (Austin, TX) US-TX-Austin Job ID: 2026-7227 Type: Regular Full-Time # of Openings: 1 Category: SALES Austin, Texas Company Overview NWN is the leading AI-powered technology solutions provider for North America's most innovative public and private organizations. For more than 30 years, NWN has helped over 5,000 CIOs deliver technology modernization programs with its Intelligent Workplace, Customer Experience (CX), Managed Devices, Cybersecurity and Public Safety, Connectivity, and Intelligent Cloud solutions. The company's proprietary Experience Management Platform ensures seamless service delivery, real-time observability and improved efficiency for its clients' most demanding technology needs. NWN is a high-performance, high-integrity team of 1,000+ experts committed to a customer-obsessed culture, earning a 75 Customer Net Promoter Score. The company has been recognized with hundreds of industry awards and is proud to be a 'Best...

Named Account Executive (GA - SLED) US-GA-Atlanta Job ID: 2026-7268 Type: Regular Full-Time # of Openings: 1 Category: SALES Atlanta, GA Company Overview NWN is the leading AI-powered technology solutions provider for North America's most innovative public and private organizations. For more than 30 years, NWN has helped over 5,000 CIOs deliver technology modernization programs with its Intelligent Workplace, Customer Experience (CX), Managed Devices, Cybersecurity and Public Safety, Connectivity, and Intelligent Cloud solutions. The company's proprietary Experience Management Platform ensures seamless service delivery, real-time observability and improved efficiency for its clients' most demanding technology needs. NWN is a high-performance, high-integrity team of 1,000+ experts committed to a customer-obsessed culture, earning a 75 Customer Net Promoter Score. The company has been recognized with hundreds of industry awards and is proud to be a 'Best Place to...

Business Development Representative (NC/SC/GA) US-MA-Boston Job ID: 2026-7226 Type: Regular Full-Time # of Openings: 1 Category: SALES Remote - GA & Carolinas Responsibilities The Business Development Representative (BDR) role is best described as requiring a Sales hunter mentality and is primarily responsible for generating new opportunities within current NWN Accounts and new leads for our Account Executives across NWN’s key offerings within a specific geography or vertical market. Additionally, the BDR is responsible for assisting in driving attendance to local events and webinars. Support Account Executives in territory by assisting in generating new customer relationships and assist in expanding existing customer relationships through the sale of NWN’s key offerings within a specific geography or vertical market. Participate in business development/demand generation activities to support customer growth. Follow NWN’s core selling models and...

Portfolio Director (Sacramento) US-CA-Sacramento Job ID: 2026-7323 Type: Regular Full-Time # of Openings: 1 Category: CUSTOMER SUCCESS Remote - Sacramento Company Overview NWN is the leading AI-powered technology solutions provider for North America's most innovative public and private organizations. For more than 30 years, NWN has helped over 5,000 CIOs deliver technology modernization programs with its Intelligent Workplace, Customer Experience (CX), Managed Devices, Cybersecurity and Public Safety, Connectivity, and Intelligent Cloud solutions. The company's proprietary Experience Management Platform ensures seamless service delivery, real-time observability and improved efficiency for its clients' most demanding technology needs. NWN is a high-performance, high-integrity team of 1,000+ experts committed to a customer-obsessed culture, earning a 75 Customer Net Promoter Score. The company has been recognized with hundreds of industry awards and is proud to be a...

Program Manager (Southwest) US-MA-Boston Job ID: 2026-7324 Type: Regular Full-Time # of Openings: 1 Category: CUSTOMER SUCCESS Remote - Southwest United States Responsibilities The NWN Program Manager is responsible for managing complex programs and leading a portfolio of strategic accounts. This role assumes ownership of Services financial performance, delivery execution, and client outcomes across one or more accounts. This position operates as a senior leader across assigned accounts, driving profitability, forecasting accuracy, delivery excellence, and long-term client partnership success. The role partners closely with Sales, Delivery, and Customer stakeholders to ensure alignment between strategic objectives and execution. Own Services P&L for strategic accounts, driving revenue, cost control, and margin performance Develop accurate forecasts and proactively manage financial risks across portfolio Lead execution of multi-year strategic account...

Renewal Specialist US-MA-Boston Job ID: 2026-7328 Type: Regular Full-Time # of Openings: 1 Category: SALES Remote - United States Responsibilities The Service Contract & Renewal Specialist is primarily responsible for Providing pre-sales and renewal support, such as asset verification, pricing, and contract generation for Third Party service offerings. The role serves as a liaison between Sales, Engineering, Administration and Carousel customers to deliver Carousel’s Customer Success Obsessed approach. Actively manages medium and large customer renewals from identification to renewal decision to ensure that renewals flow smoothly through the process and that renewal decisions are reached by targeted dates. Manages Sales Force Opportunity queue to ensure SLAs and quality metrics are consistently met. Ensures proper processing practices are upheld including proper pricing, costs, and margin for all product lines for opportunities. Stays up to date with...

Associate Account Executive (Mid-Atlantic) US-MA-Boston Job ID: 2026-7272 Type: Regular Full-Time # of Openings: 1 Category: SALES Remote - Mid-Atlantic Responsibilities The Associate Account Executive role is best described as requiring an aggressive mentality in servicing, growing and developing additional business with a mix of existing clients and new customer targets. AE1 role is a primarily virtual selling role generating revenue and profit margin through the sale of NWN's key offerings within a specific geography or vertical market. Services existing clients in territory and generate new customer relationships through the sale of NWN's key offerings within a specific geography or vertical market. Meet or exceed the assigned annual margin quota (typically between $500K - $1M). Participate in business development/demand generation activities to support customer growth. Follow NWN 's core selling models and tools, consistently use techniques and...

Territory Account Executive (Federal) US-MA-Boston Job ID: 2026-7317 Type: Regular Full-Time # of Openings: 1 Category: SALES Remote - United States Responsibilities The Territory Account Executive role is best described as requiring a Sales hunter mentality and is primarily responsible for generating new customer relationships through the sale of NWN's key offerings within a specific geography or vertical market. Additionally, the Territory Account Executive is responsible for maintaining and growing existing customer relationships within their territory. Essential, key job responsibilities for this role include, but are not limited to: Services existing clients in territory and generate new customer relationships through the sale of NWN's key offerings within a specific geography or vertical market. Meet or exceed the assigned annual quota (typically between $500K - $1M). Participate in business development/demand generation activities to support...