NWN

Platform Architect - ServiceNow US-MA-Boston Job ID: 2024-6759 Type: Regular Full-Time # of Openings: 1 Category: OPERATIONS Remote - United States Responsibilities As a platform architect specializing in ServiceNow, your role is responsible for the designing and implementing solutions on the ServiceNow platform, the documenting of the overall platform design, and helping to analyze the impact of new requirements. Scope of Role Responsibilities Essential, key job responsibilities for this role include, but are not limited to: Design and Architecture: create value by minimizing mistakes and amplifying success. They design scalable, sustainable, and successful instances of ServiceNow. Client Interaction: They provide domain expertise, technical guidance, and strategic recommendations to clients. This includes sharing best practices, industry trends, and technical insights. Solution Development: Architects analyze requirements, estimate development time, and...

Business Development Manager (HP Poly) US-MA-Boston Job ID: 2025-7133 Type: Regular Full-Time # of Openings: 1 Category: MARKETING Remote - Boston Area Responsibilities Position Overview: The Business Development Manager (BDM) for HP Poly serves as a dedicated growth leader responsible for driving HP Poly hardware, software, and service sales across NWN’s customer base. Acting as the bridge between HP Poly and NWN, this role is accountable for developing joint go-to-market strategies, accelerating sales enablement, and ensuring mutual success in delivering world-class Visual Collaboration, Managed Devices, and Unified Communications solutions. The ideal candidate is a motivated, relationship-driven professional who thrives in a fast-paced environment, understands the IT/AV ecosystem, and can translate vendor strategy into field execution to achieve aggressive growth targets. Key Responsibilities Strategic Growth: Develop and execute HP Poly sales strategy...

Field Marketing and Event Manager US-MA-Boston Job ID: 2025-7097 Type: Regular Full-Time # of Openings: 1 Category: MARKETING Remote - Boston Area Responsibilities Position Overview Are you a driven individual who thrives in fast-paced environments and is energized by the excitement of tight deadlines? Do you delight in rolling up your sleeves, collaborating with teammates, and tackling challenges head-on? If so, we invite you to consider joining our team as an Event Planning Coordinator. In this role, you will orchestrate memorable, high-impact events that captivate audiences, build brand presence, and support organizational growth. As an essential member of our team, you will leverage your expertise in event management, your flair for communication, and your knack for organization to create seamless experiences from conception through execution. You will work closely with internal stakeholders, external vendors, strategic partners, and participants, ensuring that...

Business Architect US-MA-Boston Job ID: 2025-7079 Type: Regular Full-Time # of Openings: 1 Category: SLSENG Remote - Boston Area Responsibilities The Business Architect role is responsible for complete technical ownership of the sale during customer and partner pre-sales activities. This is a strategic role focusing on a blended mix of technical and business-related initiatives. Essential, key job responsibilities for this role include, but are not limited to: Sales Execution: Successfully plans and executes sales activities within the sales process. Total ownership of the technical sale during customer and partner pre-sales activities. Leads sales and partners in scoping NWN Offerings to meet customer requirements. Analyzes client business needs and recommend appropriate business solution/strategy. Participates in the planning and design process by assessing current state and desired outcome. Identifies, provides leadership to, and coordinates...

Service Delivery Leader US-MA-Boston Job ID: 2025-7114 Type: Regular Full-Time # of Openings: 1 Category: CUSTOMER SUCCESS Remote - United States Responsibilities The Service Delivery Leader will provide departmental management, overseeing a team of Service Delivery Project Managers through the implementation milestones of various vendor designs. This individual will foster strong and effective interaction with vendors and NWN internal departments to meet the customer’s requirements. They will exhibit effective communication and set expectations both internally and externally. This position requires the ability to successfully meet customer requirements while also fulfilling the company's business needs. Provide support to the provisioning team to accurately implement customer applications. Set goals for the team while improving the daily order process. Act as a mentor for the Service Delivery/Carrier Telecom Teams and resolve issues escalated from them....

Offering Product Manager, CX US-MA-Boston Job ID: 2025-7102 Type: Regular Full-Time # of Openings: 1 Category: OFFERINGS Remote - United States Responsibilities The CX (Customer Experience) Offering Product Manager is responsible for the definition, creation, development, and maintenance of key solution capabilities within the CX ecosystem, while also strengthening our strategic partnerships. This role requires close collaboration with various teams across the organization, particularly product management, sales and sales operations, customer success, and marketing, to develop new and differentiated offerings. The Offering Product Manager will work with executive leadership, product managers, sales teams, solutions architects, marketing, and external partners to ensure our CX offerings produce measurable business outcomes, meet customer needs, and set NWN apart in the market. Key responsibilities for each offering include: strategic sales positioning, market...

Named Account Executive - State of FL - Panhandle US-FL-Tallahassee Job ID: 2024-6909 Type: Regular Full-Time # of Openings: 1 Category: SALES Tallahassee, FL Company Overview NWN is the leading AI-powered technology solutions provider for North America's most innovative public and private organizations. For more than 30 years, NWN has helped over 5,000 CIOs deliver technology modernization programs with its Intelligent Workplace, Customer Experience (CX), Managed Devices, Cybersecurity and Public Safety, Connectivity, and Intelligent Cloud solutions. The company's proprietary Experience Management Platform ensures seamless service delivery, real-time observability and improved efficiency for its clients' most demanding technology needs. NWN is a high-performance, high-integrity team of 1,000+ experts committed to a customer-obsessed culture, earning a 75 Customer Net Promoter Score. The company has been recognized with hundreds of industry awards and is proud to be...

Territory Account Executive - Federal US-MA-Boston Job ID: 2025-7049 Type: Regular Full-Time # of Openings: 1 Category: SALES Remote - United States Responsibilities The Territory Account Executive role is best described as requiring a Sales hunter mentality and is primarily responsible for generating new customer relationships through the sale of NWN Carousel’s key offerings within a specific geography or vertical market. Additionally, the Territory Account Executive is responsible for maintaining and growing existing customer relationships within their territory. Essential, key job responsibilities for this role include, but are not limited to: Services existing clients in territory and generate new customer relationships through the sale of NWN Carousel’s key offerings within a specific geography or vertical market. Meet or exceed the assigned annual quota (typically between $500K - $1M). Participate in business development/demand generation activities...

Purchasing Analyst US-MA-Boston Job ID: 2025-7158 Type: Regular Full-Time # of Openings: 1 Category: OPERATIONS Remote - United States Responsibilities The Purchasing Analyst role is responsible for processing and managing orders. Essential, key job responsibilities for this role include, but are not limited to: Review, accept and create new orders validating accuracy of internal and external costs, financial terms, schedule and billing rules. Work closely with various departments including Finance Operations, Sales Operations, Customer Success to reconcile revenue adjustments with cost adjustments. Management of the purchasing for projects and equipment and adherence to strict deadlines. Ensure appropriate approvals are provided before the procurement function commences. Facilitate the purchase of products, licenses, software support, maintenance, and third-party services. Coordinate with internal stakeholders including Project Managers, Account...

A/V Specialist - Dedicated US-MA-New York, United States Job ID: 2025-7150 Type: Regular Full-Time # of Openings: 1 Category: CUSTOMER SUCCESS NY, NY Company Overview NWN is the leading AI-powered technology solutions provider for North America's most innovative public and private organizations. For more than 30 years, NWN has helped over 5,000 CIOs deliver technology modernization programs with its Intelligent Workplace, Customer Experience (CX), Managed Devices, Cybersecurity and Public Safety, Connectivity, and Intelligent Cloud solutions. The company's proprietary Experience Management Platform ensures seamless service delivery, real-time observability and improved efficiency for its clients' most demanding technology needs. NWN is a high-performance, high-integrity team of 1,000+ experts committed to a customer-obsessed culture, earning a 75 Customer Net Promoter Score. The company has been recognized with hundreds of industry awards and is proud to be a 'Best...