Lake Charles Memorial Hospital

DESCRIPTION OF POSITION: Support Tech I are expected to be generally experienced with a variety of hardware and applications. This position will require remote desktop work with workstations and applications around the hospital. SUPERVISION : Reports directly to the Manager of IT Support and Operations RESPONSIBILITIES AND DUTIES: Answer calls from physicians, directors, and hospital staff that have been escalated from Help Desk Specialists Install a variety of software and applications remotely on both new PC installs and existing hospital hardware where new applications are needed Troubleshoot software and application issues that hospital staff experience Respond to users in a quick and timely manner to resolve hardware and application issues efficiently so work is minimally impacted The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be...

DESCRIPTION OF POSITION: The MA is responsible for providing provider support as applicable, and comprehensive direct care to patients and their families under the direction of the provider.  This position supports the Practice Director and Manager in coordinating and leading practice personnel to ensure consistent standards of practice and competencies in the delivery of patient care services.  The position will perform duties within the scope of practice, ensuring consistency with Memorial Medical Group policies and procedures, standards of care, approved protocols, standing orders and guidelines.  SUPERVISION: Reports directly to Nurse Manager and/or Charge Nurse RESPONSIBILITIES AND DUTIES: Receives patient from the waiting room and escorts the patient to the exam room. Obtains and records all in-take information in the patient medical record.  Records any other department specific information in patient chart.  Adheres to all government documentation...

**Job Summary:** Under the direction of the supervisor or lead person, the Transporter will be responsible for transporting patients and visitors of all ages to and from various clinics and nursing units within the hospital as requested. This role reports directly to the Patient Escort Supervisor. **Responsibilities and Duties:** - Adhere to hospital policies for properly identifying patients using 2 patient identifiers. - Follow hand-off communication policies. - Maintain patient safety by securing patients correctly on transfer devices. - Use proper body mechanics when transporting patients. - Have knowledge of hospital/clinic layout and choose the safest and most expedient route for patient delivery. - Maintain direct communication with the patient during transportation to ensure comfort and security. - Prioritize transport requests. - Assist in mail collection and/or delivery when duties allow. **

DESCRIPTION OF POSITION: The Psych Aide provides direct contact with each assigned patient to monitor responses to services & identify problem areas. SUPERVISION: Reports directly to Nurse Manager and/or Charge Nurse RESPONSIBILITIES AND DUTIES: Provides physical, emotional &/or cognitive patient care in an appropriate, safe manner. Liaison with various departments of LCMH to patient safety and quality care based on patient needs. - Diligent Training Utilizes effective crisis intervention techniques. Demonstrates ability to conduct environment and patient safety duties (i.e.- room inspections, patient search, belonging searches, monitor visitors for contraband). Communicates abnormal variances of physical data (vital signs, pain, etc.) to appropriate staff. Emotional &/or cognitive data (tearful, hallucinating, etc.) to appropriate staff. The above statements are only meant to be a representative summary of the major duties and...

DESCRIPTION OF POSITION: The Psych Aide provides direct contact with each assigned patient to monitor responses to services & identify problem areas. SUPERVISION: Reports directly to Nurse Manager and/or Charge Nurse RESPONSIBILITIES AND DUTIES: Provides physical, emotional &/or cognitive patient care in an appropriate, safe manner. Liaison with various departments of LCMH to patient safety and quality care based on patient needs. - Diligent Training Utilizes effective crisis intervention techniques. Demonstrates ability to conduct environment and patient safety duties (i.e.- room inspections, patient search, belonging searches, monitor visitors for contraband). Communicates abnormal variances of physical data (vital signs, pain, etc.) to appropriate staff. Emotional &/or cognitive data (tearful, hallucinating, etc.) to appropriate staff. The above statements are only meant to be a representative summary of the major duties and...

DESCRIPTION OF POSITION: The Emergency Room Technician performs various patient care activities and related non-professional services necessary in caring for the personal needs and comfort of patients. Assists the professional nursing staff by performing any delegated duties, specialized procedures, and assists with care of seriously ill patients. SUPERVISION: Reports directly to Nurse Manager and/or Charge Nurse RESPONSIBILITIES AND DUTIES: Under the direction of the Licensed Nurse provides physical patient care in a safe manner. Communicates abnormal variances of data (vital signs, pain, etc) to appropriate staff. Consistently utilizes basic decision making skills to complete routine tasks. Competently performs unit specific procedures. The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other...

DESCRIPTION OF POSITION: The Emergency Room Technician performs various patient care activities and related non-professional services necessary in caring for the personal needs and comfort of patients. Assists the professional nursing staff by performing any delegated duties, specialized procedures, and assists with care of seriously ill patients. SUPERVISION: Reports directly to Nurse Manager and/or Charge Nurse RESPONSIBILITIES AND DUTIES: Under the direction of the Licensed Nurse provides physical patient care in a safe manner. Communicates abnormal variances of data (vital signs, pain, etc) to appropriate staff. Consistently utilizes basic decision making skills to complete routine tasks. Competently performs unit specific procedures. The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other...

DESCRIPTION OF POSITION: Radiology Technician works with Providers to diagnose and treat patients using diagnostic imaging examinations. The Radiology Technician prepares patients and equipment for radiology procedures, performs the tests, and maintains the equipment. SUPERVISION: Reports directly to Nurse Manager and/or Charge Nurse RESPONSIBILITIES AND DUTIES: Maintain up-to-date knowledge of current radiology practices. Use radiation safety measures and protection devices to comply with government regulations and to ensure safety of patients and staff. Ensure proper sterilization, maintaining radiographic equipment and reporting any equipment failures. Calibrate the equipment to ensure clear, usable images are taken of the correct area, as specified by the doctor. Monitor patients and ensure their safety during imaging procedures. Position patients and equipment to capture the correct area and produce clear images. Prepare and educate patients...

DESCRIPTION OF POSITION: The Behavioral Health Counselor Licensed is a Master's prepared clinician that is under supervision/ passed preliminary licensure. He/ She is accountable for Bio-Psych-Social history and summarizing, development of an interdisciplinary crisis stabilization plan of care, patient and family educational sessions, conduct educational groups, participates in multi-disciplinary treatment planning and needs of patients/ family, and implementation and discharge planning of patient’s aftercare. The Behavioral Health Counselor Licensed is accountable for audits of medical records for quality of patient care; participation in performance improvement and quality management process within the department; education of case management staff on treatment and discharge planning. The Behavioral Health Counselor Licensed serves as a patient advocate and is a member of the Behavioral Health Leadership Team. SUPERVISION: Reports directly to Director of Psychiatric...

DESCRIPTION OF POSITION: The Behavioral Health Counselor Licensed is a Master's prepared clinician that is under supervision/ passed preliminary licensure. He/ She is accountable for Bio-Psych-Social history and summarizing, development of an interdisciplinary crisis stabilization plan of care, patient and family educational sessions, conduct educational groups, participates in multi-disciplinary treatment planning and needs of patients/ family, and implementation and discharge planning of patient’s aftercare. The Behavioral Health Counselor Licensed is accountable for audits of medical records for quality of patient care; participation in performance improvement and quality management process within the department; education of case management staff on treatment and discharge planning. The Behavioral Health Counselor Licensed serves as a patient advocate and is a member of the Behavioral Health Leadership Team. SUPERVISION: Reports directly to Director of Psychiatric...

DESCRIPTION OF POSITION: The Clinical Documentation Improvement (CDI) Manager also has experience as a Second Level Reviewer , certified in CDI with a broad clinical knowledge base and understanding of DRG documentation requirements. Manage daily CDI operations and activities. Lead, coach and evaluate CDI specialist to ensure high performance and professional development. Conduct concurrent secondary and retrospective medical record review for defined patient populations to identify opportunities to improve accuracy of documentation; collaborating with Quality team, Case Managers and Coding department to assure documentation is clinically appropriate, accurately reflects the severity of illness for the patient, and is reflective of current CMS standards. SUPERVISION : Reports directly to the Director of CDI RESPONSIBILITIES AND DUTIES: Oversee daily Clinical Documentation Integrity (CDI) operations and staff activities. Lead, coach, mentor, and...

DESCRIPTION OF POSITION: The General Lab Phlebotomist collects clinical laboratory samples to be tested in the clinical laboratory. The General Lab Phlebotomist will collect blood samples through the use of skin puncture and venipuncture techniques, urine samples, and other specialty collections. SUPERVISION: Reports directly to the Assistant Director of Pathology RESPONSIBILITIES AND DUTIES: Use and maintain Mobile devices and Spectralink phones according to policy. Utilizes departmental communication platforms. Meets blood culture contamination rate of < 1.0%, if applicable campus/area. Utilize blood diversion devices. Meets rejected specimen rate of < 2%, if applicable campus/area. Utilizes proper hand washing. Assists clerks with receiving specimens, answering the phone and other duties when available. Meets established turnaround times for STAT, In AM, Timed, and routine orders. Practice methods of preventing infection during...

DESCRIPTION OF POSITION: The General Lab Phlebotomist collects clinical laboratory samples to be tested in the clinical laboratory. The General Lab Phlebotomist will collect blood samples through the use of skin puncture and venipuncture techniques, urine samples, and other specialty collections. SUPERVISION: Reports directly to the Assistant Director of Pathology RESPONSIBILITIES AND DUTIES: Use and maintain Mobile devices and Spectralink phones according to policy. Utilizes departmental communication platforms. Meets blood culture contamination rate of < 1.0%, if applicable campus/area. Utilize blood diversion devices. Meets rejected specimen rate of < 2%, if applicable campus/area. Utilizes proper hand washing. Assists clerks with receiving specimens, answering the phone and other duties when available. Meets established turnaround times for STAT, In AM, Timed, and routine orders. Practice methods of preventing infection during...

SUPERVISION: Reports directly to the Patient Access Supervisor DESCRIPTION OF POSITION/RESPONSIBILITIES AND DUTIES: Greets all customers in a professional and friendly manner. Employee’s body language and tone are welcoming and exudes care and compassion. Quickly ascertain the reason for the visit and ensure the patient is in the correct area. Ensure patients receive a timely registration and typically do not exceed 15 minutes as to keep the patient flow moving thru the area, this also ensures that the clinical schedules are not affected by registration processes. Collects updated demographic information and accurately codes information on all patients, including but not limited to: contact numbers, emergency contact, mailing address, email address, marital status, Insurance Payer, Insurance policy and group number, insurance subscriber, Physician, and occurrence Codes. Employee completes patient estimates using EPIC RTE. Employee is knowledgeable of CPT and...

DESCRIPTION OF POSITION: The Assistant Director supervises and directs all positions of the Medical Record department. This position also works with One Content and Paragon applications. SUPERVISION: Reports directly to the Director of HIM RESPONSIBILITIES AND DUTIES: Performs statistics/audits for numerous reports. Checks scanned charts for completeness and correctness. Trains all new users on One Content system and adds them to work groups. Communicates with physicians and other personnel for One Content and Paragon applications. Maintains patient, departmental, and employee confidentiality at all times. The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description. EDUCATION AND WORK EXPERIENCE Registered Health Information Administrator (RHIA),...

DESCRIPTION OF POSITION: The Clinical Care Quality Navigator plays a crucial role in ensuring the delivery of high-quality, patient centered care within the ambulatory physician clinic setting. This position requires a skilled healthcare professional with a strong background in clinical care, patient navigation, and quality improvement. The Clinical Care Quality Navigator is responsible for conducting outreach for annual wellness visits, navigating patients through the healthcare system, and closing care gaps to optimize patient outcomes and enhance overall quality of care. SUPERVISION : Reports directly to the Director of MMG Quality and Care Management RESPONSIBILITIES AND DUTIES: Annual Wellness Visit Outreach: Conduct proactive outreach to eligible patients to schedule and promote annual wellness visits in accordance with preventive care guidelines. Educate patients about the importance of annual wellness visits, preventive screenings, and health...

DESCRIPTION OF POSITION: The Psychiatric Case Manager supervises day to day functions of the department and staff. The manager actively seeks areas for department to improve (i.e - reduction in denials) &/ or be more efficient. SUPERVISION: Reports directly to the Practice Director RESPONSIBILITIES AND DUTIES: Prepares information for notification letters for providers and employees. Performs utilization review in accordance with all state mandated regulations. Maintains compliance with regulation changes affecting utilization management. Performs continuing review on medical records and identification and need of on-going hospitalization. Reviews patients' records and evaluates patient progress. Obtains and reviews necessary medical reports and subsequent treatment plan requests to conduct review. Reviews and validates physician's orders, reports progress and unusual occurrences on patients. Receives & processes requests for appeal of...

DESCRIPTION OF POSITION: Responds to, controls and oversees calls for assistance and alarms taking action and intervening to mitigate situations, protects people and property. Patrols, assesses and secures LCMHS properties and provides escorts and education to internal customers. Enforces criminal ordinances and LCMHS policies and works with law enforcement and other community partners Carries and uses authorized security weapons. SUPERVISION: Reports directly to the Security Manager RESPONSIBILITIES AND DUTIES: Responds to security emergencies: Responds to calls for service, in-progress emergencies, and alarms; Coordinates scheduled emergency drills; Takes action and intervenes per procedure and protocols to mitigate the situations and to reduce injury, prevent property damage or loss; Engages in dynamic, potentially violent encounters, uses empty-hand control techniques, handcuffs and authorized security weapons according to policy....

DESCRIPTION OF POSITION: The Medical Technologist performs medical laboratory tests, procedures, and analyses to provide data for use in diagnosis, treatment, and prevention of disease. Assures laboratory results are accurate and reported timely. SUPERVISION: Reports directly to the Assistant Director of Pathology RESPONSIBILITIES AND DUTIES: Performs quality control studies to ensure accuracy of clinical data. Performs routine preventative maintenance on assigned instruments and equipment according to established schedule and procedure. Verifies instrument functioning by checking and calibrating specific lab instruments and documents data. Records on instrument logs any repairs, replacement, and maintenance needed of equipment. Conducts chemical, hematological, microbiological, immunological, serological, and immunohematological analyses of body fluids such as blood, urine, spinal fluid, and other specimens submitted for laboratory testing to determine...

DESCRIPTION OF POSITION: The Identity and Access Specialist I will create and maintain network access to the systems at Lake Charles Memorial Hospital. This position will be responsible for quickly setting up network accounts for all LCMH employees as well as vendors and contractor staff. SUPERVISION : Reports directly to the Manager of IT Security Operations RESPONSIBILITIES AND DUTIES: Strong skill in supporting applications and systems Manage user accounts, create, update, and remove access as necessary. Knowledge of administration and use of the following: Windows, Active Directory, Imprivata, Sailpoint, Epic, multifactor authentication, and Office 365 Troubleshoot access issues when required Strong skill in creating and maintaining technical documentation. Customer service focused. The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents...