Plateau Software Inc

Position Summary Plateau Group is seeking a Help Desk / Desktop Support Level III Technician to support a U.S. Government client in the Seattle, Washington area. This role serves as an escalation point for complex technical issues elevated from Tier I and Tier II support, requiring advanced troubleshooting skills, strong documentation practices, and a commitment to high-quality end-user support within a regulated government environment. Key Responsibilities Provide advanced IT support to end users across a wide range of hardware, software, and system-related issues Serve as escalation support for complex technical incidents elevated from Tier I and Tier II teams Identify, research, diagnose, and resolve challenging technical problems requiring in-depth analysis Respond to telephone calls, emails, and in-person support requests with professionalism and a strong customer-service focus Document, track, and monitor incidents and service requests to ensure timely resolution...

Plateau Software Inc Description: We are seeking an experienced Operations Manager and Site Lead to oversee daily operations for a fast-paced Department of Defense IT support environment. The successful candidate will be responsible for translating contractual requirements into operational execution, ensuring deliverables are met on time and to the highest quality standards while leading a diverse technical workforce. This role requires a leader who combines strong operational discipline with exceptional emotional intelligence. The ideal candidate develops people, builds trust with customers, proactively resolves issues, and creates a culture of accountability, collaboration, and continuous improvement. Key Responsibilities Lead and manage day-to-day IT operations supporting government customers. Operationalize contract deliverables by converting Performance Work Statement (PWS) requirements into measurable team objectives and processes. Ensure all contractual...

Plateau Software Inc Description: At Plateau GRP, we recognize that our people are our greatest asset. We value your expertise, training, and innovative ideas, and we’re committed to fostering a workplace that is welcoming, diverse, respectful, and inclusive. We are seeking a motivated Jr. Cybersecurity Analyst to join our team at Fort Rucker, Alabama. The ideal candidate will bring foundational knowledge of cybersecurity practices and a strong understanding of U.S. Army cybersecurity requirements. This is an excellent opportunity to grow your career in a mission-driven environment while supporting critical cybersecurity operations. Responsibilities: Conduct STIG evaluations in a U.S. Army environment Assist in maintaining compliance with DoD cybersecurity regulations and best practices Support vulnerability assessments and remediation efforts across Ft. Rucker systems Participate in the development, testing, and implementation of incident response plans Review...