TransCore, LP

TransCore (TRN), a subsidiary of ST Engineering, is seeking full-time Customer Service Representatives to join our teams in Auburn, Ludlow, Lee, Natick, East Boston, and Saugus, Massachusetts. Job Summary: Under the direction of the Customer Service Center Supervisors, the Customer Service Representative (CSR) is the primary customer service interface for the E-ZPass MA & PAY BY PLATE MA Program. Pay Range: $16.50 - 20/hr. based on qualifications and experience. Essential Duties and Responsibilities include the following. Other duties may be assigned. Responsible for all types of customer account maintenance. Determines the accuracy of account information. Ensures all required information is provided for security, processes payments, and adjustments. Assists customers in understanding the E-ZPass MA & PAY BY PLATE program. Ensures E-ZPass MA & PAY BY PLATE customer service requirements are protected and accounted for in accordance with...

TransCore (TRN), a subsidiary of ST Engineering, is actively seeking an experienced Senior Scrum Master to join our Software Development team. This position will be based in Nashville, TN, or Austin, TX. Summary As a Senior/Lead Scrum Master at TransCore, you will champion the optimization of the LeSS Agile delivery process across multiple cross-functional teams building and modernizing mission-critical Toll and Intelligent Transportation Systems. You will provide leadership and coaching to Product Owners and engineering teams aligned to TransCore's Infinity®, MPS/Host, roadside systems, and emerging AI/ML capabilities. This role is both strategic and hands-on-driving delivery excellence, enabling team self-management, improving cross-tier architecture flow, and supporting platform transformation (containerization, cloud alignment, automation). You will be a key force in elevating Agile maturity across the organization while ensuring predictable, high-quality delivery...

TransCore (TRN), a subsidiary of ST Engineering, is seeking a full-time Software Engineer II to join our team in San Diego, California. Summary Responsible for designing, developing the next generation of Enterprise Level .NET Service Oriented architecture applications. The candidate must have 5 years of hands-on experience working on all tiers and be especially comfortable using the latest UI frameworks such as Angular, Angular Material, jQuery, SignalR, etc. Essential Duties and Responsibilities Include the following. Other duties may be assigned. Compiles and writes documentation of program development and subsequent revisions, inserting comments in the coded instructions so others can understand the program. Performs or directs revision, repair, or expansion of existing programs to increase operating efficiency or adapt to new requirements. Writes or contributes to instructions or manuals to guide end users. Designs features with moderate complexity and...

TransCore (TRN), a subsidiary of ST Engineering, is seeking a full-time Field Technician to join our team in the Plymouth Meeting, Pennsylvania area. Essential Duties and Responsibilities include the following. Other duties may be assigned. Toll system maintenance for the PA Turnpike Alternating schedule 24/7 on a rotating basis with other technicians, including on-call and weekend shifts, for both field service and remote-work from home (shift differential pay available) Preventative maintenance and troubleshooting/repair of equipment including in-lane scales and load cells, In-lane loops and loop detectors, lane controllers/LPU's (servers and PC hardware), automatic multi-mode systems, power supplies, video surveillance equipment, network components (routers, switches, cabling) and miscellaneous electronics. Company provided vehicles, with personal use permitted during non-work hours with restrictions, Company provided cell phones, laptop and tools. Required...

TransCore (TRN), a subsidiary of ST Engineering, is seeking a full-time Senior Software Engineer to join our team in Houston, Texas. Job Summary: The Senior Software Engineer provides day-to-day and on-call first line technical support for our Infinity production installations. Troubleshoots and follows through-to-resolution issues concerning the application and the database. This position will involve ensuring the systems are properly functioning, configured, and performing to specifications. Will develop and optimize stored procedures, reports, scripts, or any necessary programs and will analyze the flow of the data throughout the system to validate it is functioning properly. The person in this position will also have assignments to develop, test and deploy software components built to specifications to comply with customer requirements, will participate in development efforts to support current processes and help troubleshoot issues with current code. Essential Duties...

TransCore (TRN), a subsidiary of ST Engineering, is seeking a full-time Quality Assurance Manager to join our team in Auburn, Massachusetts (Not Remote) Summary: Under the direction of the Director, CSC Operations, the Manager, Quality Assurance will be responsible for the Quality Control and Quality Assurance functions of the AET Customer Service Center. This includes monitoring of the Customer Communication CSR's as well as direct supervision the Quality Assurance Analysts, Documentation and Reporting Specialists. The QC/QA Manager will be responsible for ensuring the overall quality of the Customer Service Center's delivered services for both E-ZPass MA as well as PAY BY PLATE MA as well as ensuring that the Policy and Procedures Manual, Training and User Manuals are current and being utilized properly. The QC/QA Manager will work closely with all departments inclusive of the development team. The QC/QA Manager is also responsible for overseeing the Image Review...

TransCore (TRN), a subsidiary of ST Engineering, is seeking a full time Database Administrator II to join our team in Houston, Texas. Job Summary: The Database Administrator II provides day-to-day and on-call first line technical support for our Infinity production installations. Troubleshoots and follows through-to-resolution issues concerning the application and the database. This position will involve ensuring the database systems are configured and deployed properly with the correct parameters, configurations, SW versions and performance settings, will develop and optimize stored procedures, and will analyze the flow of the data throughout the system to validate it is functioning properly. Will analyze and assure proper database performance. Essential Duties and Responsibilities Include the following. Other duties may be assigned. Owns and executes daily, weekly, and monthly maintenance tasks, monitoring application performance, backups, replication and data restore,...

TransCore (TRN), a subsidiary of ST Engineering, is seeking a full-time Systems Support Specialist to join our team in Oklahoma City, Oklahoma. Job Summary: The Systems Support Specialist provides first level support for all toll hardware and software by performing the following duties. Essential Duties and Responsibilities include the following. Other duties may be assigned. Track trending of system and monitor overall system health. Organize requests from OTA and Triage to the proper groups to ensure we resolve issues in timely fashion. Communicating regularly with technical, applications, and operational staff. Create queries to gather specific data for analysis. Triage System issue to the proper groups and support field personnel with handling and validation of correction for issues. Reviewing quality specifications and technical design documents and provide feedback. Education : High school diploma or general education degree (GED) required....

TransCore (TRN), a subsidiary of ST Engineering, is seeking a full-time Call Center Manager to join our team in Union, New Jersey. Summary: The Call Center Manager is responsible for overseeing the daily operations of the call center, ensuring efficient service delivery, high customer satisfaction, and optimal team performance. This role involves managing a team of customer service representatives, monitoring key performance indicators (KPIs), implementing process improvements, and ensuring compliance with company policies and service standards. Salary Range: $80,000 - 99,000/yr., based upon skills and experience. Essential Duties and Responsibilities include the following. Other duties may be assigned. Oversee daily operations of the call center to ensure efficient service delivery Supervise, coach, and develop call center staff to meet performance goals Monitor key performance indicators (KPIs) such as call volume, response time, and customer satisfaction...

TransCore (TRN), a subsidiary of ST Engineering, is seeking full-time Customer Service Representatives to join our Call Center team in Auburn, Massachusetts. Job Summary: Under the direction of the Customer Communications Supervisors, the Customer Communications Representative is the primary customer service interface for the E-ZPass MA Program. The CSR is responsible for all telephone, e-mail, and chat account maintenance. The CSR determines the accuracy of account information, and ensures all required information is provided for security. The CSR enters information into the database, processes payments, and assists patrons in understanding E-ZPass MA procedures regarding payment options, information changes and Violations enforcement. This responsibility includes ensuring E-ZPass MA patrons' service requirements are protected and accounted for in accordance with TransCore and MassDOT's standards of performance. Shift: Monday - Friday, 10:30AM - 7:00PM All employees...

TransCore (TRN), a subsidiary of ST Engineering, is seeking a full-time Technician III to join our team in Arlington, Texas. Job Summary: The Technician III performs on-site or in-house servicing, repair and/or installation of customer equipment. This job may include any aspect of field support including installation, troubleshooting and repair of electronic equipment and wiring, installation and configuration of component systems/firmware, including upgrades, modifications and programming; preventive maintenance actions; documentation. Essential Duties and Responsibilities Include the following. Other duties may be assigned. Installation, preventive and corrective maintenance of equipment including Microsoft Windows and Linux-based hardware, video surveillance and detection equipment, radar/LIDAR/magnetic detection equipment, network communications equipment, and/or fiber optic/Wi-Fi/radio equipment. Complete reports, logs and perform shift-to-shift communications in...