Cathay Bank

People Drive Our Success Are you enthusiastic, highly motivated, and have a strong work ethic? If yes, come join our team! At Cathay Bank - we strive to provide a caring culture that supports your aspirations and success. We believe people are our most valuable asset and we proudly foster growth and development empowering you to achieve your professional goals. We have thrived for 60 years and persevered through many economic cycles due to our team members' drive and optimism. Together we can make a difference in the financial future of our communities. Apply today! What our team members are saying: Learn more about us at cathaybank.com GENERAL SUMMARY Travel to various branches within assigned region to promote and support superior customer service and for monitoring/maintaining the quality of the operational activities within assigned region. Work closely with Deposit Operations Administration-Branch Services department for all branch operational procedures, and other...

People Drive Our Success Are you enthusiastic, highly motivated, and have a strong work ethic? If yes, come join our team! At Cathay Bank - we strive to provide a caring culture that supports your aspirations and success. We believe people are our most valuable asset and we proudly foster growth and development empowering you to achieve your professional goals. We have thrived for 60 years and persevered through many economic cycles due to our team members' drive and optimism. Together we can make a difference in the financial future of our communities. Apply today! What our team members are saying: Learn more about us at cathaybank.com GENERAL SUMMARY Responsible for primarily handling teller transactions, providing operational support, cross-selling bank products/services, and resolving customer service issues. Process transactions with accuracy and efficiency while delivering an overall professional and exceptional customer experience. As needed, will open accounts...

People Drive Our Success Are you enthusiastic, highly motivated, and have a strong work ethic? If yes, come join our team! At Cathay Bank - we strive to provide a caring culture that supports your aspirations and success. We believe people are our most valuable asset and we proudly foster growth and development empowering you to achieve your professional goals. We have thrived for 60 years and persevered through many economic cycles due to our team members' drive and optimism. Together we can make a difference in the financial future of our communities. Apply today! What our team members are saying: Learn more about us at cathaybank.com GENERAL SUMMARY Responsible for primarily handling teller transactions, providing operational support, cross-selling bank products/services, and resolving customer service issues. Process transactions with accuracy and efficiency while delivering an overall professional and exceptional customer experience. As needed, will open accounts...

People Drive Our Success Are you enthusiastic, highly motivated, and have a strong work ethic? If yes, come join our team! At Cathay Bank - we strive to provide a caring culture that supports your aspirations and success. We believe people are our most valuable asset and we proudly foster growth and development empowering you to achieve your professional goals. We have thrived for 60 years and persevered through many economic cycles due to our team members' drive and optimism. Together we can make a difference in the financial future of our communities. Apply today! What our team members are saying: Learn more about us at cathaybank.com GENERAL SUMMARY Responsible for primarily handling teller transactions, providing operational support, cross-selling bank products/services, and resolving customer service issues. Process transactions with accuracy and efficiency while delivering an overall professional and exceptional customer experience. As needed, will open accounts...

People Drive Our Success Are you enthusiastic, highly motivated, and have a strong work ethic? If yes, come join our team! At Cathay Bank - we strive to provide a caring culture that supports your aspirations and success. We believe people are our most valuable asset and we proudly foster growth and development empowering you to achieve your professional goals. We have thrived for 60 years and persevered through many economic cycles due to our team members' drive and optimism. Together we can make a difference in the financial future of our communities. Apply today! What our team members are saying: Learn more about us at cathaybank.com GENERAL SUMMARY Responsible for primarily handling teller transactions, providing operational support, cross-selling bank products/services, and resolving customer service issues. Process transactions with accuracy and efficiency while delivering an overall professional and exceptional customer experience. As needed, will open accounts...

People Drive Our Success Are you enthusiastic, highly motivated, and have a strong work ethic? If yes, come join our team! At Cathay Bank - we strive to provide a caring culture that supports your aspirations and success. We believe people are our most valuable asset and we proudly foster growth and development empowering you to achieve your professional goals. We have thrived for 60 years and persevered through many economic cycles due to our team members' drive and optimism. Together we can make a difference in the financial future of our communities. Apply today! What our team members are saying: Learn more about us at cathaybank.com GENERAL SUMMARY Branch Manager is responsible for the overall success of the branch with a primary focus on retaining banking relationships and developing new business for the bank. DIRECT REPORTS The incumbent supervises the entire staff within the branch. ESSENTIAL FUNCTIONS Management of and total accountability for a...

GENERAL SUMMARY The Specialty Deposit RM is able to handle both client-facing business development responsibilities as well as portfolio management responsibilities. This positions function is to identify and bring new specialty deposit clients and be able to manage a portfolio of specialty deposit clients such as but not limited to Title & Escrow, Property Management, HOA, Retentions, Law Firms and QSF deposits. ESSENTIAL FUNCTIONS Identify and bring new specialty deposit clients to the Bank. Will have a specific goal set by their manager every year. Ensure compliance with the Bank and regulatory requirements with emphasis on best-in-class client service while adhering to timeframes that are required. Negotiate and structure the primary terms of the loan with the clients; circulate concept memo if needed prior to issuance of term sheet/LOI. Work with designated underwriter, loan assistants and other loan support staff to prepare the Credit Commitment Report (CCR) for new...

GENERAL SUMMARY Under supervision of the Department Supervisor or Manager, and following established policies and procedures, perform duties related to servicing the Banks consumer loan portfolio according to separation of duties established by the Department Manager including but not limited to the essential functions described below. ESSENTIAL FUNCTIONS Complete necessary functions pertaining to servicing loans sold to Freddie Mac, including but not limited to, daily and monthly remittance of payments, status update in Freddie system, and reconciliation of bank accounts. Board new loans to the Core System. Review error and system maintenance reports and correct errors. Respond to general inquiries from both internal and external clients via mail or through call center. Review and clear non-posted Lockbox payments. Review and clear system posting rejects and unapplied funds. Provide research and correction to accounts. Process payoff funds and return items (such as return check,...

GENERAL SUMMARY This position will be responsible for integrating and maintaining APIs that support various platforms including internally or externally hosted applications, web, and third-party services. This position will have a key role in ensuring seamless data exchange between internal applications and third-party services with an emphasis on optimizing API performance for reliability and scalability. This position is ideal for a technical professional with hands-on experience integrating off-the-shelf applications and a deep understanding of APIs and middleware platforms, such as MuleSoft, to enable seamless data and system connectivity across the enterprise. ESSENTIAL FUNCTIONS Design, implement, and manage API integrations between third-party/off-the-shelf applications and internal applications using MuleSoft Anypoint Platform. Build and configure connections to various data sources, internal applications, and cloud-based platforms via APIs. Collaborate with front-end...

GENERAL SUMMARY The New Accounts Review Specialist acts as a liaison with the Retail Banking team and other areas of the bank in reviewing, verifying and processing customer account opening documents to ensure compliance with legal, regulatory and internal bank policies. The New Accounts Specialist plays a critical role in ensuring the seamless and compliant onboarding of new clients by managing the end-to-end documentation process. The New Accounts Review Specialist investigates and corrects new account discrepancies, errors, or missing documentation. ESSENTIAL FUNCTIONS Assist branches and internal departments with proper guidance and interpretation of bank policies and procedures via telephone and email. Completes research and follow up in a timely manner to resolve documentation discrepancies. Ensure compliance with all applicable regulations, including but not limited to BSA/AML, CIP, OFAC, Reg CC, Reg E, Reg DD, UDAAP, and other requirements. Maintain knowledge of all...

1283 NCA Lending Team. VP, Relationship Manager

GENERAL SUMMARY The AVP/VP, Client Service Manager is responsible for establishing and managing relationships with commercial clients, providing exceptional internal and external client service, and is critical to enhancing the overall client experience at Cathay Bank for our commercial banking and assigned clients. DIRECT REPORTS The incumbent may have one or more direct report Client Service Officer(s) ESSENTIAL FUNCTIONS Execute transactions and approvals, focusing on operational excellence and due diligence. Retain and grow relationships by serving as the primary contact for clients as it relates to relationship management activities, day-to-day transactions and service-related matters. In partnership with Relationship Managers and other Team Members, execute new client onboarding and implementation of products and services. Recommend, cross-sell, and coordinate the implementation of all deposit, treasury management, wealth, and international products and services that best...

GENERAL SUMMARY The New Accounts Back Office Manager is responsible for overseeing all back-office functions related to consumer and business account onboarding and callback process. This role ensures timely, accurate processing of new accounts while ensuring regulatory compliance (BSA/AML) Operational and internal policies. Manages the onboarding lifecycle for new accounts, including documentation, and regulatory requirements. Acts as a primary liaison between frontline and internal teams (Compliance, FCIU, Treasury Services, Operations). Drives process improvements, and provide leadership, from an operational perspective to team members to help with onboarding new and existing clients. Directly and through subordinates, manage and coordinate operational activities for the Banks Deposit Operations departments. Ensure quality service and effective and efficient operations support for all the Banks clients. DIRECT REPORTS The incumbent supervises up to (8) Deposit Operations Team...

GENERAL SUMMARY Branch Manager is responsible for the overall success of the branch with a primary focus on retaining banking relationships and developing new business for the bank. DIRECT REPORTS The incumbent supervises the entire staff within the branch. ESSENTIAL FUNCTIONS Management of and total accountability for a branch office in meeting administrative, Compliance, operational, sales and service, and profitability objectives of the bank. Make regular business development calls to solicit new business (loans, deposits) or improve services to clients. Oversee and/or train/guide staff to provide clients with appropriate Bank products and services. Insure that staff members provide continuous quality service to clients. Represent the bank in the community through involvement in various civic and charitable activities. Assure compliance with the banks policies and procedures. Maintain non-discriminatory practices in business. Perform miscellaneous duties as assigned. Sales...

GENERAL SUMMARY The Service Now Administrator will provide System and Client support for the Service Now Platform. Responds to system issues, workflow queries, design and approval processes and troubleshoots any other issues that arise. Identifies areas of improvement. Collaborates with department leaders and stakeholders to better utilize the system and develop new processes. Maintains an excellent relationship with the vendor and escalates any issues. Supplies reports as needed. ESSENTIAL FUNCTIONS Perform day to day administration of the ServiceNow Platform, including making approved changes to process and workflows. Perform ServiceNow implementation tasks including but not limited to: configuration, integration, testing, requirements gathering and solution design. Develop clear and concise technical and process documentation, making use of the knowledgebase module within ServiceNow Communicate and collaborate with Managers, Team members, Stakeholders and End Users to identify...

GENERAL SUMMARY Responsible for primarily handling teller transactions, providing operational support, cross-selling bank products/services, and resolving customer service issues. Process transactions with accuracy and efficiency while delivering an overall professional and exceptional customer experience. As needed, will open accounts and refer customers to other areas of the bank as appropriate. Follow regulations and bank security procedures to protect customers as well as minimize risk to the bank. ESSENTIAL FUNCTIONS Operations Perform deposits and withdrawal transactions. Reconcile and balance teller cash drawer. Process outgoing wires. Essential functions of Safe Deposit box (e.g. entry, opening, maintenance). Assist customers with problem resolution. Assist in ATM balancing. Detect and report fraudulent or suspicious activities by completing BSA reporting as required, Currency Transactions Reports or Monetary Instrument Reports. New Accounts Perform all aspects of new...

GENERAL SUMMARY Relationship Manager (RM) is able to handle both (i) client-facing business development responsibilities as well as (ii) portfolio management responsibilities. This type of RM is typically found in lending teams with a smaller number of people where someone may need to carry out both functions. In a larger lending team, this title can exist for someone who wants to transition from PM to SRM but is not quite ready for the loan goal targets of a SRM. This positions function is to identify and bring new loan clients and be able to manage an existing portfolio assigned to them. ESSENTIAL FUNCTIONS Identify and bring new clients to the Bank. Each RM should have a specific new loan commitment/outstanding goal set by their Team Manager every year. RM is to negotiate and structure the primary terms of the loan with the client; circulate concept memo if needed prior to issuance of term sheet/LOI. Work with designated underwriter, loan assistants and other loan support staff...

1109 Treasury Management. Treasury Management Implementation & Support Operations Officer (NE)

GENERAL SUMMARY Cathay Banks Corporate Banking Division (CBD) provides lending and ancillary banking products/services to corporate and middle market companies in certain U.S. geographies and in certain specialized industries and product niches, which include but are not limited to Asset Based Lending (Business Capital), Oil & Gas (O&G), Funds Finance Group (FFG), and by directive, Law Firm Practice Banking. The Law Firm Practice Banking group will develop relationships with law firms, to provide financing and depositary services for established law firms. These services include, but are not limited to, working capital lines of credit, term financing, IOLTA accounts, and other depositary services. The role of the Director, Law Firm Practice Banking, is to grow and develop the newly mandated Law Firm Practice Banking group, a segment of the Corporate Banking Division team. ESSENTIAL FUNCTIONS Develop and provide lending, depository and treasury management services linked to...

GENERAL SUMMARY The VP, Commercial Banking Client Services Sr Operations Manager is responsible for the overall operational integrity of the commercial banking offices, managing and meeting strict regulatory reporting guidelines, providing exceptional internal and external client service, and is critical to enhancing the overall client experience at Cathay Bank for our commercial banking and assigned clients. DIRECT REPORTS The incumbent may have one or more direct report Client Service Manager(s) or Officer(s). ESSENTIAL FUNCTIONS Directly responsible for operational excellence and due diligence for all commercial banking offices. Oversee all operational issues for Commercial Branches and Specialty Deposit products. Coordinate the implementation of specialty products and services. Support the Operations Manager with resolving client concerns, assist team members, and appropriately escalate complex or sensitive matters to senior management. Audits the timely completion of all...