Empower Federal Credit Union

Role: The Enterprise Solutions Developer is responsible for designing, developing, testing, and supporting enterprise technology solutions that enable member engagement, employee productivity, and operational efficiency across the Credit Union. The role serves as a hands-on developer within the Salesforce ecosystem, with primary responsibility for Salesforce Financial Services Cloud (FSC) development and secondary responsibilities supporting Experience Cloud, MuleSoft integrations, Marketing Cloud initiatives, Marketing Cloud Intelligence (formerly Datorama), and future Data Cloud/Data360 capabilities. This position partners closely with business stakeholders, analysts, engineers, architects, and external implementation partners to translate business requirements into scalable, secure, and maintainable technical solutions. The developer leverages Salesforce platform technologies, APIs, integration services, and modern development practices to deliver capabilities that...

Role: As a Teller, you will be the frontline representative of the Credit Union, ensuring members receive accurate and friendly service for their financial transactions and banking needs. In this role, you will build strong member relationships, promote relevant products and services, and collaborate effectively with the team to help achieve the Credit Union’s goals. By maintaining careful attention to detail and adhering to all compliance standards, you will contribute to the Credit Union’s overall success and uphold its trusted reputation.   Essential Functions & Responsibilities: 25%     Member Transaction Processing: - Welcome members and process financial transactions, including deposits, withdrawals, transfers, and loan payments as requested by the member. - Ensure accuracy in all transactions and maintain proper cash and teller drawer management. 25%     Product & Service Engagement: - Engage members to identify opportunities and...

Role: The Real Estate Collections & Default Operations Manager leads the day-to-day Real Estate Collections function for consumer and commercial real estate loans and oversees designated complex default and Collections support operations, including bankruptcy administration, legal-order and payment-support controls, and centralized administrative triage. The role manages employee performance, operating priorities, delinquency and default strategy, foreclosure, delinquent tax, sold-loan, attorney, property, collateral, and assigned specialty-process activity. The manager translates leadership direction into clear team plans, establishes ownership and service standards across product lines, verifies execution, and takes timely action when performance, quality, service, or compliance standards are not met. Frontline Consumer Collections account ownership remains with the Consumer Collections Manager; this role coordinates cross-product specialty support through documented...

Role: The Project Manager is responsible for leading strategic projects through their entire lifecycle, applying enterprise project management methodologies and industry guidelines. This includes managing internal team members and external vendors to meet project goals, addressing risks and issues, and exercising judgment in escalation and decision-making. Effective interaction with management at all levels is essential for driving organizational change and ensuring project success. Location: Our headquarters are based in Syracuse, NY. We work in a Hybrid Model requiring a minimum of 5 days in office per month. Essential Functions & Responsibilities: 25%     Project Management: - Lead strategic projects through the full lifecycle using enterprise project management methodologies and industry best practices. - Manage activities and deliverables of internal teams and external vendors to achieve project objectives. - Identify, assess, and address...

Role: To provide exceptional member service by delivering products and services that enhance members’ financial lives. You will assist with banking and lending needs, from basic transactions to account management and loan products, while educating members on available services. Your role will also involve fostering a positive, inclusive team environment and ensuring accuracy and compliance in all transactions.  Essential Functions & Responsibilities: 30%     Product Knowledge & Cross-Selling: - Engage with members to identify their needs and cross-sell relevant products and services. - Exhibit expertise in a wide range of offerings, including deposit accounts, loan products, and corporate services. - Educate members on the benefits of ancillary lending products such as life, disability, GAP, and MRC. 20%     Member Service & Account Assistance: - Welcome members and provide support for teller and platform functions. -...

Role: The Collections Loan Adjuster II is responsible for resolving delinquent consumer loan and credit accounts, which may include auto loans, personal loans, credit cards, and other secured or unsecured consumer lending products assigned to the department. The role requires disciplined portfolio management, effective collection conversations, negotiation, timely follow-up, accurate documentation, and regulatory compliance. This is a phone-intensive, performance-measured role requiring consistent inbound availability, daily execution, portfolio ownership, responsiveness to coaching, and achievement of established daily and monthly scorecard expectations. The position protects Empower FCU assets while supporting delinquency reduction, repayment, cure, roll-prevention, and member experience goals. Location: Our headquarters are based in Syracuse, NY. We work in a Hybrid Model requiring a minimum of 5 days in office per month.   Essential Functions &...

Role: The Data Security Administrator is responsible for making sure that Empower FCU’s data security tools effectively identify, classify, label and monitor the sensitive information within the credit union’s network, and that controls designed to protect the data are operating effectively. This Data Security Administrator is a key member of the Information Security team, with a particular focus on understanding and managing data loss prevention (DLP), data exfiltration through various channels, and insider threat mitigation. The Data Security Administrator will work closely with data owners across the business to identify opportunities to tighten least-privilege access, minimize data replication, and work closely with the Compliance team to support data retention and deletion in alignment with applicable policies and regulations. Additionally, the role serves as subject matter expert in the use of Artificial Intelligence (AI) with respect to data security....