Covenant Transport

The Service Specialist role will focus on improving how we service freight for our customers and making sure our professional drivers are set up for success to service freight. This role will keep track of service failures along with communicating directly with drivers when they are not on pace to meet service expectations. This role will be the connection between our drivers and the Customer Service Representatives to ensure that any updates or delays are reported to the customer to ensure a good working relationship between the business and our customers. Responsibilities Facilitate smooth and accurate shift handoffs to ensure continuity of fleet operations. Support the driver of the month recognition program to promote performance and morale. Enter and manage load-related CPRs (Customer Problem Reports) and EAs (Exception Alerts) to ensure accurate documentation and resolution. Communicating availability and ETA’s to planning and customer service. Communicate with...

The Load Planner determines the best matches of loads with drivers based on customer requirements and driver qualifications. Plans should maximize utilization of drivers and company assets while being mindful of cost, driver needs and service expectations. Load Planners will also effectively communicate freight needs and create capacity when freight imbalances occur. Responsibilities Collaborate with customer service and fleet management to determine market needs and maximize available freight and capacity. Management of assigned fleet and/or market, including but not limited to: Cost controls, keeping deadhead and out of route miles at a minimum. Routing drivers’ home for time off. Trailer management. Analyzing overbooked/underbooked markets and create capacity based on market needs. Managing local drivers if applicable. Monitoring preplans for confirmations and execution. Maintain data integrity in all programs while managing daily responsibilities. Contribute to...