Covenant Transport

Advocate Driver Managers are the lifeline of our most valuable assets, our professional drivers. They are responsible for assisting in a variety of driver needs but also managing and directing the work of professional drivers. Advocate Driver Managers are required to take actions or make recommendations with respect to discipline, terminations, and other changes of a driver’s employment status. This role is pivotal in driving the performance and professionalism of our fleet, ensuring drivers meet and exceed operational standards. Responsibilities • Serve as the primary point of contact for professional drivers, communicating via phone, messaging, and in-person meetings to resolve issues and support operational success. • Manage all driver interactions, coaching and documenting any issues. • Provide corrective counseling and performance coaching to professional drivers as needed. • Be available for efficient communication with drivers, and in-house personnel. • Create a...

The Operations Manager, Customer Success will directly manage the workload and day-to-day operations of the Customer Success Representatives driving operational excellence with continuous improvement of business processes, supplying superior performance, efficiency, and customer value. Responsible for coaching and teaching staff on objective rules and policies, developing KPI’s and goals for team along with assisting in difficult situations. This role also requires the gathering of data and creating reports for executive management on customer and team performance. Responsibilities Ensure customer operations teams are appropriately staffed (right number of personnel, required skills and relevant experience). Coach and develop all assigned personnel to enable consistently high levels of performance results. Direct and manage the development of structured and disciplined business processes to facilitate consistent high levels of performance (on time service, strong...

*The schedule for this position will be n ights on Mon-Thurs 2000-0700* Extended Coverage Driver Managers are the lifeline of our professional drivers. They are responsible for assisting in a variety of driver needs but also directly managing and directing the work of professional drivers. Driver Managers are required to take actions or make recommendations that are given significant weight with respect to discipline, terminations, and other changes of a driver’s employment status, often requiring the exercise of discretion and independent judgment with respect to significant business matters. Responsibilities Manage driver interactions along with providing coaching and documenting for any issues Communicating availability and ETA’s to planning and customer service Accurately updated workflow details to TMW and Service trace Confirm driver routing for expirations, maintenance, trade trucks, and manage ETO Manage turnover with a balanced approach to...

*The schedule for this position is Mon-Thurs 2000-0700* Extended Coverage Account Managers are responsible for managing business from an assigned customer base and performing the daily, hands-on work required to meet customer satisfaction expectations while driving revenue growth. This role manages existing customer accounts, supports spot quoting based on market conditions, identifies and resolves shipment issues, and ensures strong service execution during non-standard business hours. Responsibilities Collaborate with A sset Planning and Fleet Management to maximize utilization and revenue. Monitor and manage multiple systems to balance tracking, visibility, and service needs for both asset and non-asset loads. Meet specific assigned load count goals to drive company revenue growth. Solicit freight from assigned customer base via phone and email. Monitor and report on customer commitments to ensure commitments are met. Ensure customers with...

The Bilingual Customer Success Representative ensures exceptional service delivery and operational efficiency by acting as a key liaison between customers and internal teams. This role is responsible for managing customer commitments and ensuring freight is managed and shipped in an accurate and timely manner. Scheduled will be Tuesday - Friday 10AM-7PM & Saturday 8AM-5PM. Position Responsibilities Coordinate and monitor cross-border transportation activities across multiple shipments and carriers. Continuously communicate with customers, carriers, shippers and receivers through email and phone calls; keeping customers informed of the status of deliveries, including updating of the customer web sites or EDI exchanges. Communication must be clear and professional in both English and Spanish. Works with various internal departments to find solutions to customer needs to cover freight loads, track and trace load movement, schedule appointments and service failures....

*The schedule for this position is Fri-Sun: 1900-0700* The Load Planner determines the best matches of loads with drivers based on customer requirements and driver qualifications. Plans should maximize utilization of drivers and company assets while being mindful of cost, driver needs and service expectations. Load Planners will also effectively communicate freight needs and create capacity when freight imbalances occur. Responsibilities Collaborate with customer service and fleet management to determine market needs and maximize available freight and capacity. Management of assigned fleet and/or market, including but not limited to: Cost controls, keeping deadhead and out of route miles at a minimum. Routing drivers’ home for time off. Trailer management. Analyzing overbooked/underbooked markets and create capacity based on market needs. Managing local drivers if applicable. Monitoring preplans for confirmations and execution. Maintain data...

*The schedule for this position is: Friday- Sunday 1900-0700* Extended Coverage Driver Managers are the lifeline of our professional drivers. They are responsible for assisting in a variety of driver needs but also directly managing and directing the work of professional drivers. Driver Managers are required to take actions or make recommendations that are given significant weight with respect to discipline, terminations, and other changes of a driver’s employment status, often requiring the exercise of discretion and independent judgment with respect to significant business matters. Responsibilities Manage driver interactions along with providing coaching and documenting for any issues Communicating availability and ETA’s to planning and customer service Accurately updated workflow details to TMW and Service trace Confirm driver routing for expirations, maintenance, trade trucks, and manage ETO Manage turnover with a balanced approach to solving a driver’s...

*The schedule for this position is Friday-Sunday 7pm-7am* The Service Specialist role will focus on improving how we service freight for our customers and making sure our professional drivers are set up for success to service freight. This role will keep track of service failures along with communicating directly with drivers when they are not on pace to meet service expectations. This role will be the connection between our drivers and the Customer Service Representatives to ensure that any updates or delays are reported to the customer to ensure a good working relationship between the business and our customers. Responsibilities Facilitate smooth and accurate shift handoffs to ensure continuity of fleet operations. Support the driver of the month recognition program to promote performance and morale. Enter and manage load-related CPRs (Customer Problem Reports) and EAs (Exception Alerts) to ensure accurate documentation and resolution. Communicating...