Vital Holdings LLC

Description: Title: Driver Reports to: Director of Operations (“DOO”) or management designee Summary: The responsibilities include but are not limited to being responsible for collecting customer information regardless of media type. Additionally, this position, while operating company vehicles, will use the utmost care and discretion by adhering to federal and state transportation laws and any related company policies. Essential functions: Drive vans or box trucks to customer locations for service needs. Report to work on time prepared to perform the duties of the position. Meet department productivity and quality standards. Receive, comprehend, and respond appropriately to direction. Work with customers to fulfill customer service requests. All other duties as assigned by supervisor or DOO. In the event of inclement weather, report to work two hours before regularly scheduled time to allow for delays and to budget time to put tire chains on company vehicles, if...

Description: Title: Driver Reports to: Director of Operations (“DOO”) or management designee Summary: The responsibilities include but are not limited to being responsible for collecting customer information regardless of media type. Additionally, this position, while operating company vehicles, will use the utmost care and discretion by adhering to federal and state transportation laws and any related company policies. Essential functions: Drive vans or box trucks to customer locations for service needs. Report to work on time prepared to perform the duties of the position. Meet department productivity and quality standards. Receive, comprehend, and respond appropriately to direction. Work with customers to fulfill customer service requests. All other duties as assigned by supervisor or DOO. In the event of inclement weather, report to work two hours before regularly scheduled time to allow for delays and to budget time to put tire chains on company vehicles, if...

Description: Description: The Release of Information (ROI) Specialist I within the VitalChart department of VRC Companies, LLC (“VRC”) is responsible for processing all assigned requests for medical records in a timely, efficient manner while ensuring accuracy and the highest quality service to healthcare clients. This position must, always, safeguard and protect the patient’s right to privacy by ensuring that only authorized individuals have access to the patient’s medical information and that all Release of Information requests follow the request authorization, VRC, and healthcare facility policies as well as federal/state statutes, such as HIPAA. Additionally, this position is required to continually perform at a high quality and productivity level. This position interacts with the ROI Area Manager and/or ROI Team Leader regularly and will keep them informed of any concerns or issues regarding quality, connectivity, client concerns, and requestor issues that may impact VRC...

Description: Pay Rate: Base salary is $75,000 Job Description At Vital Records Control Companies, we would be nothing without our successful sales team. The Regional Development Manager will have a strong understanding of the sales process, excelling at generating leads, building relationships, and closing deals. The ideal candidate will be a quick learner with strong negotiating skills, and the ability to showcase our offerings in a compelling way. Often tasked with giving presentations, attending networking events, and attending trade shows, it’s essential that our sales personnel be personable and professional. Objectives of this Role Represent our company’s products and services, starting with a deep and comprehensive understanding and following with consumer research to identify how our solutions meet needs. Build, grow and maintain a consistent pipeline through the successful implementation of sales and marketing strategies to meet weekly, monthly, and annual...

Description: PURPOSE: The General Manager (“GM”) responsibilities include but are not limited to implementing quality concepts throughout the operational processes to make continuous improvements; supervising warehouse/vault operations and delivery service; ensuring proper staffing to meet customer’s demands and utilizes employees’ strengths to provide the best possible service for all customers; supervises operational personnel; and maintains equipment and facility to achieve optimal performance. ESSESNTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Essential functions: Personnel Management. Interviews and screens job candidates to select the best possible person for the job. Completes the hiring process, trains, evaluates, supervises and rewards personnel to develop employees to their fullest potential. Trains personnel on security and fire safety procedures and enforces attendance and other personnel policies. Ensures proper...

Description: Summary: The Operations Manager’s responsibilities include but are not limited to implementing quality concepts throughout the operational processes to make continuous improvements; supervising records center/vault operations and delivery service; maintaining proper staffing; and reaching specific operational benchmarks. Essential functions: Personnel Management – Candidate will be responsible for, in part, hiring job candidates, training new/existing employees, enforcing company policies, and ensuring proper staffing. Quality tracking and improvement – Candidate will work with Area Vice President and Director of Operations to improve the Company’s quality program Forecast Requirements – Responsible for budget control, budget reporting, and taking corrective actions to maintain fiscal responsibility. Facilities/Equipment Maintenance – Responsible for maintaining clean and efficient facilities including vehicle/equipment maintenance. Properly maintain...

Description: Description: The Release of Information (ROI) Specialist I within the VitalChart department of VRC Companies, LLC (“VRC”) is responsible for processing all assigned requests for medical records in a timely, efficient manner while ensuring accuracy and the highest quality service to healthcare clients. This position must, always, safeguard and protect the patient’s right to privacy by ensuring that only authorized individuals have access to the patient’s medical information and that all Release of Information requests follow the request authorization, VRC, and healthcare facility policies as well as federal/state statutes, such as HIPAA. Additionally, this position is required to continually perform at a high quality and productivity level. This position interacts with the ROI Area Manager and/or ROI Team Leader regularly and will keep them informed of any concerns or issues regarding quality, connectivity, client concerns, and requestor issues that may impact VRC...

Description: Title: Driver Reports to: Director of Operations (“DOO”) or management designee Summary: The responsibilities include but are not limited to being responsible for collecting customer information regardless of media type. Additionally, this position, while operating company vehicles, will use the utmost care and discretion by adhering to federal and state transportation laws and any related company policies. Essential functions: Drive vans or box trucks to customer locations for service needs. Report to work on time prepared to perform the duties of the position. Meet department productivity and quality standards. Receive, comprehend, and respond appropriately to direction. Work with customers to fulfill customer service requests. All other duties as assigned by supervisor or DOO. In the event of inclement weather, report to work two hours before regularly scheduled time to allow for delays and to budget time to put tire chains on company...

Description: Title: Driver MUST HAVE BOX TRUCK EXPERIENCE Reports to: Director of Operations (“DOO”) or management designee Summary: The responsibilities include but are not limited to being responsible for collecting customer information regardless of media type. Additionally, this position, while operating company vehicles, will use the utmost care and discretion by adhering to federal and state transportation laws and any related company policies. Essential functions: Drive vans or box trucks to customer locations for service needs. Report to work on time prepared to perform the duties of the position. Meet department productivity and quality standards. Receive, comprehend, and respond appropriately to direction. Work with customers to fulfill customer service requests. All other duties as assigned by supervisor or DOO. In the event of inclement weather, report to work two hours before regularly scheduled time to allow for delays and to budget time to put...

Description:   PURPOSE: Under direct supervision, this position is responsible for accurately performing the duties and responsibilities described herein. Additionally, this position can be tasked with operating company equipment and vehicles and while operating said equipment or vehicles the employee will use the utmost care and discretion by adhering to all Occupational Health and Safety regulations, all federal/state transportation laws and any related company policies or procedures. Job Summary Candidate must be able and willing to: Barcode and process new boxes Pull access list. Refile Boxes/Files Barcode and process boxes scheduled for destruction. Perform responsibilities related to bay consolidations. Demonstrate proficiency in operating a picker forklift or other company equipment. Prior to signing out equipment performs operations and safety check, including battery, brakes, lift controls, and fire extinguisher. Proceeds safely to assigned area to pull, load...

Title: Customer Care Supervisor - Vital Records Pay: $45,000-$55,000 Reports to: General Manager - Vital Records Summary: The Customer Care Supervisor is responsible for leading and developing a high-performing team of call center agents with a strong emphasis of First Contact Resolution. This role is responsible for daily operations, coaching and development, quality assurance, and continuous improvement of processes, technology, and people. The ideal candidate is a driven people leader who can balance real-time execution, first contact resolution, and performance management.  This role will provide direct leadership and support to Customer Care Agents.   Key Responsibilities Operational Excellence Monitor queues, real-time metrics, and agent performance to support service levels and achieve First Contact Resolution of client requests.  Champion a culture of accountability, empathy, and problem-solving within the team. Own escalation handling and ensure timely...

Description: Description: The Release of Information (ROI) Specialist I within the VitalChart department of VRC Companies, LLC (“VRC”) is responsible for processing all assigned requests for medical records in a timely, efficient manner while ensuring accuracy and the highest quality service to healthcare clients. This position must, always, safeguard and protect the patient’s right to privacy by ensuring that only authorized individuals have access to the patient’s medical information and that all Release of Information requests follow the request authorization, VRC, and healthcare facility policies as well as federal/state statutes, such as HIPAA. Additionally, this position is required to continually perform at a high quality and productivity level. This position interacts with the ROI Area Manager and/or ROI Team Leader regularly and will keep them informed of any concerns or issues regarding quality, connectivity, client concerns, and requestor issues that may impact VRC...

Description: Title: Customer Care Supervisor - Vital Records Pay: $45,000-$55,000 Reports to: General Manager - Vital Records Summary: The Customer Care Supervisor is responsible for leading and developing a high-performing team of call center agents with a strong emphasis of First Contact Resolution. This role is responsible for daily operations, coaching and development, quality assurance, and continuous improvement of processes, technology, and people. The ideal candidate is a driven people leader who can balance real-time execution, first contact resolution, and performance management.  This role will provide direct leadership and support to Customer Care Agents.   Key Responsibilities Operational Excellence Monitor queues, real-time metrics, and agent performance to support service levels and achieve First Contact Resolution of client requests.  Champion a culture of accountability, empathy, and problem-solving within the team. Own escalation handling and ensure...

Description: Description: The Release of Information (ROI) Specialist I within the VitalChart department of VRC Companies, LLC (“VRC”) is responsible for processing all assigned requests for medical records in a timely, efficient manner while ensuring accuracy and the highest quality service to healthcare clients. This position must, always, safeguard and protect the patient’s right to privacy by ensuring that only authorized individuals have access to the patient’s medical information and that all Release of Information requests follow the request authorization, VRC, and healthcare facility policies as well as federal/state statutes, such as HIPAA. Additionally, this position is required to continually perform at a high quality and productivity level. This position interacts with the ROI Area Manager and/or ROI Team Leader regularly and will keep them informed of any concerns or issues regarding quality, connectivity, client concerns, and requestor issues that may impact VRC...

Description: Job Title: Digital Specialist I Pay: $16/HR Reports To: Digital Manager or Digital Supervisor Summary: This position is responsible for accurately preparing and scanning a high volume of data to convert printed material into digital images within a reasonable proximity to department hourly average. Essential Functions Responsible for preparing and scanning paper documents according to customer specifications and directions. Accepting changes to those specifications and directions understanding customer needs may change. Utilize the automatic feeder and flatbed scanner to scan a variety of paper sizes. Set scanner parameters as identified for each job to ensure accurate handling per customer specifications. Responsible for daily maintenance/cleaning of scanner to ensure image quality. Responsible for logging document/box numbers assigned during scanning for future retrieval. Assist other team members with document preparation and indexing....

Description: Title: Driver Reports to: Director of Operations (“DOO”) or management designee Summary: The responsibilities include but are not limited to being responsible for collecting customer information regardless of media type. Additionally, this position, while operating company vehicles, will use the utmost care and discretion by adhering to federal and state transportation laws and any related company policies. Essential functions: Drive vans or box trucks to customer locations for service needs. Report to work on time prepared to perform the duties of the position. Meet department productivity and quality standards. Receive, comprehend, and respond appropriately to direction. Work with customers to fulfill customer service requests. All other duties as assigned by supervisor or DOO. In the event of inclement weather, report to work two hours before regularly scheduled time to allow for delays and to budget time to put tire chains on company vehicles, if...

Description: Title: Customer Care Agent Reports To: Customer Care Manager Summary: This position is responsible for interacting with customers to provide information in response to inquiries about services and handling/resolving complaints. Essential Functions: Train, explain tasks, and assist in the solution of customer problems. Answer incoming phone calls, faxes, emails and respond to customer requests. Identify and assess customer’s needs to achieve satisfaction. Handle complaints and provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution. Go the extra mile to engage customers. Key in new box information for all accounts. Data entry includes making computerized location changes, assigning customers new departments in the computer, and sending computer input to printer for printouts. Responsible for taking paperwork from the “ready to be filed tray” and placing it in each customer’s folder. At the end of each...

Description: Title:  Driver/Warehouse Reports to: Director of Operations (“DOO”) or management designee Summary: The responsibilities include but are not limited to being responsible for collecting customer information regardless of media type. Additionally, this position, while operating company vehicles, will use the utmost care and discretion by adhering to federal and state transportation laws and any related company policies. Please note: While this position does require driving, it is approximately a 50/50 split between driving and warehouse responsibilities . Candidates should be comfortable performing both functions as part of their regular day-to-day duties.  Essential functions: Drive vans or box trucks to customer locations for service needs. Report to work on time prepared to perform the duties of the position. Meet department productivity and quality standards. Receive, comprehend, and respond appropriately to direction. Work with customers to...

Title: Driver Pay: $20-$22/hr Reports to: Director of Operations (“DOO”) or management designee Summary: The responsibilities include but are not limited to being responsible for collecting customer information regardless of media type. Additionally, this position, while operating company vehicles, will use the utmost care and discretion by adhering to federal and state transportation laws and any related company policies. Essential functions: Drive vans or box trucks to customer locations for service needs. Report to work on time prepared to perform the duties of the position. Meet department productivity and quality standards. Receive, comprehend, and respond appropriately to direction. Work with customers to fulfill customer service requests. All other duties as assigned by supervisor or DOO. In the event of inclement weather, report to work two hours before regularly scheduled time to allow for delays and to budget time to put tire chains on company...

Description: Description: The Release of Information (ROI) Specialist I within the VitalChart department of VRC Companies, LLC (“VRC”) is responsible for processing all assigned requests for medical records in a timely, efficient manner while ensuring accuracy and the highest quality service to healthcare clients. This position must, always, safeguard and protect the patient’s right to privacy by ensuring that only authorized individuals have access to the patient’s medical information and that all Release of Information requests follow the request authorization, VRC, and healthcare facility policies as well as federal/state statutes, such as HIPAA. Additionally, this position is required to continually perform at a high quality and productivity level. This position interacts with the ROI Area Manager and/or ROI Team Leader regularly and will keep them informed of any concerns or issues regarding quality, connectivity, client concerns, and requestor issues that may impact VRC...