Vital Holdings LLC

Description: PURPOSE: Under direct supervision, this position is responsible for accurately performing the duties and responsibilities described herein. Additionally, this position can be tasked with operating company equipment and vehicles and while operating said equipment or vehicles the employee will use the utmost care and discretion by adhering to all Occupational Health and Safety regulations, all federal/state transportation laws and any related company policies or procedures. Job Summary Candidate must be able and willing to: Barcode and process new boxes Pull access list. Refile Boxes/Files Barcode and process boxes scheduled for destruction. Perform responsibilities related to bay consolidations. Demonstrate proficiency in operating a picker forklift or other company equipment. Prior to signing out equipment performs operations and safety check, including battery, brakes, lift controls, and fire extinguisher. Proceeds safely to assigned area to pull,...

Description: PURPOSE: Under direct supervision, this position is responsible for accurately performing the duties and responsibilities described herein. Additionally, this position can be tasked with operating company equipment and vehicles and while operating said equipment or vehicles the employee will use the utmost care and discretion by adhering to all Occupational Health and Safety regulations, all federal/state transportation laws and any related company policies or procedures. Job Summary Candidate must be able and willing to: Barcode and process new boxes Pull access list. Refile Boxes/Files Barcode and process boxes scheduled for destruction. Perform responsibilities related to bay consolidations. Demonstrate proficiency in operating a picker forklift or other company equipment. Prior to signing out equipment performs operations and safety check, including battery, brakes, lift controls, and fire extinguisher. Proceeds safely to assigned area to pull,...

Description: Title: Customer Care Agent Pay Rate: 22-28/hr based on experience  Reports To: Customer Care Manager Summary: This position is responsible for interacting with customers to provide information in response to inquiries about services and handling/resolving complaints. Essential Functions: Train, explain tasks, and assist in the solution of customer problems. Answer incoming phone calls, faxes, emails and respond to customer requests. Identify and assess customer’s needs to achieve satisfaction. Handle complaints and provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution. Go the extra mile to engage customers. Key in new box information for all accounts. Data entry includes making computerized location changes, assigning customers new departments in the computer, and sending computer input to printer for printouts. Responsible for taking paperwork from the “ready to be filed tray” and placing it in...

Title: Driver Pay: $29.00-$33.00 Reports to: Director of Operations (“DOO”) or management designee Summary: The responsibilities include but are not limited to being responsible for collecting customer information regardless of media type. Additionally, this position, while operating company vehicles, will use the utmost care and discretion by adhering to federal and state transportation laws and any related company policies. Essential functions: Drive vans or box trucks to customer locations for service needs. Report to work on time prepared to perform the duties of the position. Meet department productivity and quality standards. Receive, comprehend, and respond appropriately to direction. Work with customers to fulfill customer service requests. All other duties as assigned by supervisor or DOO. In the event of inclement weather, report to work two hours before regularly scheduled time to allow for delays and to budget time to put tire chains on company...

Title: Driver Pay: $19.00-$24.00 Reports to: Director of Operations (“DOO”) or management designee Summary: The responsibilities include but are not limited to being responsible for collecting customer information regardless of media type. Additionally, this position, while operating company vehicles, will use the utmost care and discretion by adhering to federal and state transportation laws and any related company policies. Essential functions: Drive vans or box trucks to customer locations for service needs. Report to work on time prepared to perform the duties of the position. Meet department productivity and quality standards. Receive, comprehend, and respond appropriately to direction. Work with customers to fulfill customer service requests. All other duties as assigned by supervisor or DOO. In the event of inclement weather, report to work two hours before regularly scheduled time to allow for delays and to budget time to put tire chains on company...

Description: Description: The Release of Information (ROI) Specialist I within the VitalChart department of VRC Companies, LLC (“VRC”) is responsible for processing all assigned requests for medical records in a timely, efficient manner while ensuring accuracy and the highest quality service to healthcare clients. This position must, always, safeguard and protect the patient’s right to privacy by ensuring that only authorized individuals have access to the patient’s medical information and that all Release of Information requests follow the request authorization, VRC, and healthcare facility policies as well as federal/state statutes, such as HIPAA. Additionally, this position is required to continually perform at a high quality and productivity level. This position interacts with the ROI Area Manager and/or ROI Team Leader regularly and will keep them informed of any concerns or issues regarding quality, connectivity, client concerns, and requestor issues that may impact VRC...

Description: PURPOSE: Under direct supervision, this position is responsible for accurately performing the duties and responsibilities described herein. Additionally, this position can be tasked with operating company equipment and vehicles and while operating said equipment or vehicles the employee will use the utmost care and discretion by adhering to all Occupational Health and Safety regulations, all federal/state transportation laws and any related company policies or procedures. Job Summary Candidate must be able and willing to: Barcode and process new boxes Pull access list. Refile Boxes/Files Barcode and process boxes scheduled for destruction. Perform responsibilities related to bay consolidations. Demonstrate proficiency in operating a picker forklift or other company equipment. Prior to signing out equipment performs operations and safety check, including battery, brakes, lift controls, and fire extinguisher. Proceeds safely to assigned area to pull,...

Description: Title: Driver Pay : $19.00 Box Truck experience Reports to: Director of Operations (“DOO”) or management designee Summary: The responsibilities include but are not limited to being responsible for collecting customer information regardless of media type. Additionally, this position, while operating company vehicles, will use the utmost care and discretion by adhering to federal and state transportation laws and any related company policies. Essential functions: Drive vans or box trucks to customer locations for service needs. Report to work on time prepared to perform the duties of the position. Meet department productivity and quality standards. Receive, comprehend, and respond appropriately to direction. Work with customers to fulfill customer service requests. All other duties as assigned by supervisor or DOO. In the event of inclement weather, report to work two hours before regularly scheduled time to allow for delays and to budget time to...

Description: Title: Driver Reports to: Director of Operations (“DOO”) or management designee Summary: The responsibilities include but are not limited to being responsible for collecting customer information regardless of media type. Additionally, this position, while operating company vehicles, will use the utmost care and discretion by adhering to federal and state transportation laws and any related company policies. Essential functions: Drive vans or box trucks to customer locations for service needs. Report to work on time prepared to perform the duties of the position. Meet department productivity and quality standards. Receive, comprehend, and respond appropriately to direction. Work with customers to fulfill customer service requests. All other duties as assigned by supervisor or DOO. In the event of inclement weather, report to work two hours before regularly scheduled time to allow for delays and to budget time to put tire chains on company vehicles, if...

Description: Job Description: Client Support Specialist  Reports To: Customer Care Manager Summary: The Client Support Specialist, reporting to the Customer Care Manager, is an integral part of the Customer Care team. The Client Support Specialist is responsible for resolving more complex issues or requests from customers. This team member is committed to understanding root cause and helping to resolve issues such as billing inquiries, service opportunities, and operational gaps.  Primary Qualifications: Solution oriented, able to investigate root causes of customer issues and provide quick and accurate resolution.  Experience working in a fast-paced customer-facing environment Excellent internal and external communication skills Strong analytical and problem-solving skills required Demonstrated ability to work independently and cross-functionally within a team environment Ability to multi-task, able to complete multiple client-facing issues simultaneously 1+ Experience...

Description: Title: Driver Pay: $24.00 Reports to: Director of Operations (“DOO”) or management designee Summary: The responsibilities include but are not limited to being responsible for collecting customer information regardless of media type. Additionally, this position, while operating company vehicles, will use the utmost care and discretion by adhering to federal and state transportation laws and any related company policies. Essential functions: Drive vans or box trucks to customer locations for service needs. Report to work on time prepared to perform the duties of the position. Meet department productivity and quality standards. Receive, comprehend, and respond appropriately to direction. Work with customers to fulfill customer service requests. All other duties as assigned by supervisor or DOO. In the event of inclement weather, report to work two hours before regularly scheduled time to allow for delays and to budget time to put tire chains on...

Description: Shred Specialist The Shred Specialist position at Vital Records Control Companies (“VRC”) is responsible for receiving, segregating and loading wastepaper into a paper shredder as well as various traditional warehouse support duties. The Shred Specialist is a member of the local operations team who coordinates the daily volume of shred and assures that services are completed, and the team is prepared for the next day. The Shred Specialist must be a team player and contribute to a safe and harmonious work environment. Responsibilities: Assist in unloading and staging of shredded paper, media, and product from VRC trucks at the assigned branch. Operate and maintain shredding and baling machinery at the branch. Ensure all paper bales are staged or loaded for shipment as required. Perform shredding operations in support of VRC's off-site shredding program. Operate forklifts and perform preventative maintenance on forklifts as required. Maintain a clean and...

Description: Title: Non-CDL Driver Pay: $18 - $20 / hour Reports to: Operations Manager or management designee Summary: The responsibilities include but are not limited to being responsible for collecting customer information regardless of media type. Additionally, this position, while operating company vehicles, will use the utmost care and discretion by adhering to federal and state transportation laws and any related company policies. Essential functions: Drive vans or box trucks to customer locations for service needs. Report to work on time prepared to perform the duties of the position. Meet department productivity and quality standards. Receive, comprehend, and respond appropriately to direction. Work with customers to fulfill customer service requests. All other duties as assigned by supervisor or manager. Requirements: Competencies: Has a positive and respectful attitude Able to accept change in directions as customer needs change. Well...

Description: Description: Performs onsite/offsite document destruction of confidential information using mobile based shredding equipment. Operates a company vehicle in a safe, professional manner. Shows proficiency in handling and maneuvering trucks and equipment. Transports documents, equipment, hard drives, supplies, etc. to and from customer locations while complying with traffic regulations. Responsible for safe and proper loading and unloading trucks. Performs mandated daily safety and maintenance checks on truck and shredder equipment. Follows all safety requirements as outlined in company policies. Maintains a responsible approach to all security matters related to VRC operations while always following the company’s policies and procedures. Develops and maintains a relationship with the customers. Completes all necessary paperwork accurately as required by company policy. Maintains cleanliness of truck interior and exterior. Always maintains personal...

Description: Description: The Release of Information (ROI) Specialist I within the VitalChart department of VRC Companies, LLC (“VRC”) is responsible for processing all assigned requests for medical records in a timely, efficient manner while ensuring accuracy and the highest quality service to healthcare clients. This position must, always, safeguard and protect the patient’s right to privacy by ensuring that only authorized individuals have access to the patient’s medical information and that all Release of Information requests follow the request authorization, VRC, and healthcare facility policies as well as federal/state statutes, such as HIPAA. Additionally, this position is required to continually perform at a high quality and productivity level. This position interacts with the ROI Area Manager and/or ROI Team Leader regularly and will keep them informed of any concerns or issues regarding quality, connectivity, client concerns, and requestor issues that may impact VRC...

Description: Description: The Release of Information (ROI) Specialist I within the VitalChart department of VRC Companies, LLC (“VRC”) is responsible for processing all assigned requests for medical records in a timely, efficient manner while ensuring accuracy and the highest quality service to healthcare clients. This position must, always, safeguard and protect the patient’s right to privacy by ensuring that only authorized individuals have access to the patient’s medical information and that all Release of Information requests follow the request authorization, VRC, and healthcare facility policies as well as federal/state statutes, such as HIPAA. Additionally, this position is required to continually perform at a high quality and productivity level. This position interacts with the ROI Area Manager and/or ROI Team Leader regularly and will keep them informed of any concerns or issues regarding quality, connectivity, client concerns, and requestor issues that may impact VRC...

Description: Job Description: Client Support Specialist  Reports To: Customer Care Manager Summary: The Client Support Specialist, reporting to the Customer Care Manager, is an integral part of the Customer Care team. The Client Support Specialist is responsible for resolving more complex issues or requests from customers. This team member is committed to understanding root cause and helping to resolve issues such as billing inquiries, service opportunities, and operational gaps.  Primary Qualifications: Solution oriented, able to investigate root causes of customer issues and provide quick and accurate resolution.  Experience working in a fast-paced customer-facing environment Excellent internal and external communication skills Strong analytical and problem-solving skills required Demonstrated ability to work independently and cross-functionally within a team environment Ability to multi-task, able to complete multiple client-facing issues simultaneously 1+ Experience...

Description: Title: Driver Pay: $25.00 Reports to: Director of Operations (“DOO”) or management designee Summary: The responsibilities include but are not limited to being responsible for collecting customer information regardless of media type. Additionally, this position, while operating company vehicles, will use the utmost care and discretion by adhering to federal and state transportation laws and any related company policies. Essential functions: Drive vans or box trucks to customer locations for service needs. Report to work on time prepared to perform the duties of the position. Meet department productivity and quality standards. Receive, comprehend, and respond appropriately to direction. Work with customers to fulfill customer service requests. All other duties as assigned by supervisor or DOO. In the event of inclement weather, report to work two hours before regularly scheduled time to allow for delays and to budget time to put tire chains on...

Title: Driver Reports to: Operations Manager or management designee Summary: The responsibilities include but are not limited to being responsible for collecting customer information regardless of media type. Additionally, this position, while operating company vehicles, will use the utmost care and discretion by adhering to federal and state transportation laws and any related company policies. Essential functions: Drive vans or box trucks to customer locations for service needs. Report to work on time prepared to perform the duties of the position. Meet department productivity and quality standards. Receive, comprehend, and respond appropriately to direction. Work with customers to fulfill customer service requests. All other duties as assigned by supervisor or Operations Manager. In the event of inclement weather, report to work two hours before regularly scheduled time to allow for delays and to budget time to put tire chains on company vehicles, if...

Description: Job Title: Digital Specialist I Reports To: Digital Manager or Digital Supervisor Summary: This position is responsible for accurately preparing and scanning a high volume of data to convert printed material into digital images within a reasonable proximity to department hourly average. Essential Functions Responsible for preparing and scanning paper documents according to customer specifications and directions. Accepting changes to those specifications and directions understanding customer needs may change. Utilize the automatic feeder and flatbed scanner to scan a variety of paper sizes. Set scanner parameters as identified for each job to ensure accurate handling per customer specifications. Responsible for daily maintenance/cleaning of scanner to ensure image quality. Responsible for logging document/box numbers assigned during scanning for future retrieval. Assist other team members with document preparation and indexing. Complete all other...