kSARIA Corporation

Hudson, NH Description: The Manager, Customer Service will direct and oversee the organizations customer service and order administration operations. This role is the primary interface between kSARIA’s customers and the internal organization after a contract has been initiated. The Manager, Customer Service will effectively communicate the status of the contract to the customer from cradle to grave. This role will be responsible for gathering data from internal functional areas and presenting it to customers in the form of general updates, contract modifications, and customer data requests. Strict attention to detail and constant management of the open customer service task list is required to close out actions and ensure customer satisfaction.   Position Profile:  The Manager, Customer Service will champion the company’s newly implemented customer service workflow system Field incoming customer requests for order and contract status and provide responses in a timely manner...

Hudson, NH Description:    This position will develop manufacturing processes for the introduction of new products into production, as well as, supporting technical problem solving related to manufacturing aspects of products already in production. The ideal candidate must be a hands-on problem solver and have a thorough understanding of military grade cable assemblies. This position will report to the Process Engineering Supervisor.  Assess and provide feedback for customer cable designs Provide training, support, and supervision to production team.  Establishes standard assembly and test procedures for the manufacture of the company’s cable assembly products Design and analyzes tooling and fixtures need for manufacturing  Support the proposal activity for new customers and products Create and implement new processes and procedures to increase factory efficiency Collaborates with management team to set and assess priorities Assesses cost effectiveness and feasibility of...