Terranea Resorts

Overview:   Clear and reset tables Prepping for service Taking used plates, utensils and drinkware to the dishwasher area Attention to detail Responsible for problem solving and special requests Providing highest quality of service to the customers Arranging dining room to cater to number of guests Ability to work as a team in a fast paced FORBES rated environment Responsibilities: Set up dining room area according to mar’sel restaurant’s standards Consistently keep the restaurant organized and clean Set up Trash cans, soda, plates, utensils, and to-go containers at start of shift Maintain cleanliness of work areas, china, glass, etc., throughout the day Set up heat lamps or umbrellas per a guest’s request Complete closing duties, including restocking items, turning off lights, etc. Ensure uniform and personal appearance are clean and professional Anticipate and address guests` service needs Speak with others using clear and...

Overview:     Preparing all alcoholic or non-alcoholic beverages for guests Assessing bar customer needs and preferences and be able to make personalized recommendations Stock and maintain bar area to resort and health department standards Provide an exceptional and memorable guest experience Participate in ongoing training for professional development Responsibilities: Serve food courses and alcoholic beverages to guests sitting at the bar Set up bar and bar area according to resort standards Cut fruit and prepare garnishes as set by resort standards for service Consistently keep the bar area organized and clean Know all specialty cocktail ingredients and garnishes Participate in updated training for the bar and menu items Be able to follow pouring procedures appropriately; all drink recipes must utilize a jigger for accurate measurement; no deviation from the recipes are allowed. Notify Supervisors immediately of any product shortages...

Overview:   The Sales Coordinator (On Site) role is responsible for supporting the Sales Managers, Executive Meeting Managers, and Executive Managers in the sales department to ensure the sales of group business from a national market. Property responsibilities include but are not limited to all activities associated with the administrative support of the sales office.  Responsibilities include assisting National Sales Managers in all aspects of site tour pre planning as requested, creating proposals, contracts and client communications.  Additionally, the answering of phones and qualifying business for proper distribution to the appropriate sales manager is expected.  A working knowledge of Delphi, Cvent, and Knowland Group software is a plus.  The position must be proficient in the use of computer systems and have a proficient knowledge of various Microsoft office products.  This position serves as a first point of contact for future potential business of Terranea Resort and is...

Overview:   Fitness Attendant maintains the fitness center, to include keeping cardio equipment clean, ensuring equipment is placed back in proper location, and setting up and breaking down classes. Attendant meets and greets guest/members and is constantly circulating to remain visible and approachable throughout their shift. Responsibilities: Wipe and clean machines Fold towels Adhere to all Terranea policies, procedures, and standards Operate golf cart Be familiar with Terranea Property Additional Duties & Responsibilities: Follow directions and be responsive to needs within the Spa Attend line ups Set up and break down of group activity functions as requested Use established check list for daily duties Adhere to grooming and uniform standards Know each standard associated with the department Keep constant communication with Fitness Supervisor and/or Spa MOD Qualifications: To qualify one must possess the ability to be...

Overview:   Provide administrative support to Catering and Conference Services Managers by ensuring the successful organization and management of all Catering and Group business. Responsibilities: Develop and maintain all filing systems within the department Distribute Banquet Event orders (BEO’s) in a timely and efficient manner Ensure that all information is correctly loaded in Delphi Maintain complete knowledge of hotel services, features, hours of operation and daily events Run daily, weekly and monthly reports as needed Assist Catering and CS Managers in all activities, including, but not limited to; BEO creation, group resume creation, client services, amenity forms, room inspections and reservations, restaurant and spa reservations, merging of documents, … Provide general information: address guests' questions regarding hotel services and policies. Answer the telephone and direct calls/messages to appropriate personnel or guests. Follows up on...

Overview:     Plan, prep, set up and provide quality service in all areas of food production for menu items and specials in the designated outlets in accordance with standards and plating guide specifications.  Maintain organization, cleanliness and sanitation of work areas and equipment. Responsibilities: Maintain complete knowledge of and comply with all departmental policies/service procedures/standards. Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended. Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day. Maintain positive guest relations at all times. Be familiar with all Hotel services/features and local attractions/activities to respond to guest inquiries accurately. Resolve guest complaints, ensuring guest satisfaction. Monitor and maintain cleanliness, sanitation and organization of assigned work areas. Maintain and strictly abide by...

Overview:   Supervise, coordinate, and participate in activities of cooks and other kitchen personnel engaged in preparing and cooking foods in the resort’s dining facilities. Participate in planning of the Culinary Department. Ensure that all processes and procedures are adhered to according to Terranea Resort Standards. Responsibilities: assist in creating & implementing menus creating the description for all written menus contribution to R&D daily special creation according to our concepts assist to create menus for various purposes Ordering of par levels according to the mise en place and menu description. all mise en place must be rotated daily to assure 100% freshness keeping all standards in place, as created for our menu’s coordination & creation of opening & closing procedures develop job description & SOP’s accordingly to create effective levels of quality & efficiency Execute all mise en place functions from...

Overview:   The Golf Steward’s role at Terranea Resort is an opportunity for an individual to be integrally involved in the operation of a 9-hole par-3 golf course within the only oceanfront destination resort in Los Angeles. In addition to the 9-holes, a full short-game practice area, and a full stocked Golf House will provide an ideal environment for our guests to enjoy a one of a kind golf experience. The golf operations team will interact and collaborate closely with other recreation and service departments of the resort. Responsibilities: Maintain complete knowledge of and comply with all departmental policies, service procedures, and standards. Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended. Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day. Maintain positive guest relations at all times. Resolve guest complaints, ensuring guest satisfaction....

Overview: Assist in supervising, train and inspect the performance of the Pool, ensuring that all procedures are completed to the hotel's standards. Assist all guests at Pool facilities with towels, seating, retail and requests courteously and efficiently, according to standards. Maintain the cleanliness and organization of all supplies, equipment, work areas, and ensure guest safety and enjoyment. Assist where necessary to ensure optimum service to guests. Responsibilities: Supervise the day to day operations of the Resort Pool Assist with day to day administration of pool and event staff to include facility walks, PO input, daily line-ups, training of the week, scheduling and team coaching Ensures physical atmosphere and cleanliness of the pool, including sections and side stations Enforces high standards of hygiene and sanitation within the outlets Ensures the security of monies, credit and financial transactions Supervises the performance,...

Overview:   The Safety & Security Officer is responsible for the overall security of hotel guests and assets, and is responsible for monitoring assigned patrol areas. Responsibilities: Patrol the property as required and ensure the security of hotel guests and assets. Act as property first responder to alarms, medical calls, etc. maintain absolute confidentiality on sensitive issues. Conduct detailed internal investigations into incidents, and provide detailed, objective reports for each shift or incident. Detect and resolve immediate safety issues; respond to the scene of an incident and act as an emergency first responder if required. Maintain accurate notes and log information as required; ensure that all pass-on information is communicated to the next shift. Other duties as assigned. Additional Duties & Responsibilities: Maintain the company image and vision statement. Make optimal use of financial resources. Participate in ongoing...

Overview:   You will be an integral member of the team that creates distinctively different and authentic experiences for our guests. You will be responsible for greeting guests, taking orders, serve food and beverages, and checking on guest satisfaction. You will use the freedom to go beyond to turn guest interactions into moments of magic. Responsibilities: Enthusiastically welcome our guests into the restaurant Share your knowledge and recommendations of the food & beverage menus to our guests Utilize the freedom to go beyond and take initiative to resolve guest complaints and create loyalty Create memorable experiences with your welcoming personality by genuinely relating to guests and associates Communicate with culinary team regarding meal requirements, allergies, dietary needs and special requests Multi-task with an impeccable eye for detail to ensure accuracy and efficiency Qualifications: Flexibility. This is a demanding business and we...

Overview: The Assistant Director of Food & Beverage will serve as the leader in assigned venues. The Assistant Director of Food & Beverage will market creative ideas to promote business; maintain revenue and payroll budgets; and meet budgeted productivity while keeping quality consistent with 4/5-Star standards. Additionally, the Assistant Director of Food & Beverage will lead all initiatives in the Food & Beverage Department as they relate to Quality Assurance, Training and Development. Responsibilities: Attaining budgeted revenue and net operating income. Coverage for all resort activities in the evening. Primary focus to be Banquet & Restaurant operations. Supporting food and beverage revenue centers, as assigned, within the resort. Assure product quality and consistency is maintained. Oversee all hiring and training procedures as needed. Promote inter-company business relations…share best practices. Daily communication with the VP...

Overview:   Supervise, train and inspect the performance of the Recreation Staff, ensuring that all procedures and activities are completed appropriately.  Assist with arranging, executing and supervising all indoor and outdoor guests’ activity games/functions, while providing privacy and safety. Responsibilities: Create activities that focus on the surrounding landscape, the history of our community and artistic expression. Create unique events that provide convivial conversations and experiences. Communicate daily with all Resort staff in order to exchange ideas, information, and opinions to formulate programs, arrive jointly at decisions, conclusions and solutions. Must be able to converse and professionally attend to high profile clientele such as celebrities, CEO’s, and influencers while upholding strict confidentiality. Maintain complete knowledge of all recreation offerings and be able to clearly articulate to guests. Anticipate guests’ needs,...

Overview:   Supervise, train and inspect the performance of In-Room Dining Staff, ensuring that all procedures are completed to the Hotel standards. Assist where necessary to ensure optimum service to guests. Continually exemplify the attributes of property leadership corresponding to the culture of Terranea Resort and CoralTree Hospitality, while leading through a hands-on, lead-by-example style that creates and fosters a positive work environment. Responsibilities: Maintain complete knowledge of and comply with all departmental policies/service procedures/standards. Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended. Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day. Maintain positive guest relations at all times. Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately. Resolve guest...

Overview:   Plan, prep, set up and provide quality service in all areas of food production for menu items and specials in the designated outlets in accordance with standards and plating guide specifications.  Maintain organization, cleanliness and sanitation of work areas and equipment. Responsibilities: Maintain complete knowledge of and comply with all departmental policies/service procedures/standards. Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended. Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day. Maintain positive guest relations at all times. Be familiar with all Hotel services/features and local attractions/activities to respond to guest inquiries accurately. Resolve guest complaints, ensuring guest satisfaction. Monitor and maintain cleanliness, sanitation and organization of assigned work areas. Maintain and strictly abide by...

Overview:   The Assistant Food & Beverage Manager is responsible for assisting the Food & Beverage Manager. They will assist with overseeing assigned Food & Beverage outlets to ensure optimum performance, exceptional guest service and maximum profitability of all functions. They will train and motivate staff to exceed goals. The Assistant Food & Beverage Manager will always conduct themself in a manner that supports the guiding principles of Terranea Resort. The Assistant Food & Beverage Manager shall strive to provide exceptional service to both internal and external guests at all times. Responsibilities: Maintains a commitment to customer service and guest satisfaction Leads and supervises the outlets team Assists with preparing forecasts and reports and assists in the development of the food & beverage budget Ensures physical atmosphere and cleanliness of the department, including inspecting tabletops, countertops and side stations...

Overview:   You will be an integral member of the team that creates distinctively different and authentic experiences for our guests. You will be responsible for supporting the serving staff, ensuring prompt service and overseeing the cleanliness and maintenance of the buffet areas of the restaurant. The utility person combines the position of Food Expeditor, Food and Beverage Busser Barback. Your responsibilities will include but are not limited to; washing and polishing glassware, clearing plates and glassware, wiping tables, garnish preparation and changing keg beers. You will communicate orders and information between the front of house and back of house, making sure that food is cooked in the right order, quickly, and presented to the customer as beautifully as possible. The utility person will make sure the orders are being cooked in a timely fashion, so that all orders for a table are ready at the same time and make sure that once the food is cooked, you run the food to...

Overview:   Plan, prep, set up and provide quality service in all areas of food production for menu items and specials in the designated outlets in accordance with standards and plating guide specifications.  Maintain organization, cleanliness and sanitation of work areas and equipment. Responsibilities: Maintain complete knowledge of and comply with all departmental policies/service procedures/standards. Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended. Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day. Maintain positive guest relations at all times. Be familiar with all Hotel services/features and local attractions/activities to respond to guest inquiries accurately. Resolve guest complaints, ensuring guest satisfaction. Monitor and maintain cleanliness, sanitation and organization of assigned work areas. Maintain and strictly abide by...

Overview:   You will be an integral member of the team that creates distinctively different and authentic experiences for our guests. You will be responsible for greeting and seating guests, overseeing dining room maintenance and monitoring service to ensure guest satisfaction. Responsibilities: Create floorplan & map (managers approval) Confirm new terrace and private party setup Change and light candles in front entrance/lounge area Unlock side doors on arrival and front door at opening time Making sure we have clean and enough menus for the evening/brunch Check IPads update and make sure they are charged Reconfirm reservations for next day Print VIP and special requests for manager Confirm tables are set for the right amount of guests Update status of tables and mark in Open Table accordingly Pull out chair and present menus/tasting menus and wine menu for guests Introduce the guests to server  Communicate with the kitchen...

Overview:     You will be an integral member of the team that creates distinctively different and authentic experiences for our guests. You will be responsible for greeting guests, taking orders, serve food and beverages, and checking on guest satisfaction. You will use the freedom to go beyond to turn guest interactions into moments of magic. Responsibilities: Welcome & acknowledge all guests outlined by Terranea Standards To understand and respond to all guest needs and requests in a timely and professional manner to ensure customer satisfaction To make the Manager aware of guest feedback To follow specified procedures to properly set-up pool stations and perform side work on a daily basis To ensure the cleanliness and condition of all glasses, dishes, utensils used in pool-side service Keep the pool area clear of used dishes, glassware, utensils and unused towels at all times Maintain cleanliness of the pool deck Follow all Terranea cash...