Terranea Resorts

Overview:   Fitness Attendant maintains the fitness center, to include keeping cardio equipment clean, ensuring equipment is placed back in proper location, and setting up and breaking down classes. Attendant meets and greets guest/members and is constantly circulating to remain visible and approachable throughout their shift. Responsibilities: Wipe and clean machines Fold towels Adhere to all Terranea policies, procedures, and standards Operate golf cart Be familiar with Terranea Property Additional Duties & Responsibilities: Follow directions and be responsive to needs within the Spa Attend line ups Set up and break down of group activity functions as requested Use established check list for daily duties Adhere to grooming and uniform standards Know each standard associated with the department Keep constant communication with Fitness Supervisor and/or Spa MOD Qualifications: To qualify one must possess the ability to be...

Overview:   The Human Resources Coordinator will provide administrative support to the Human Resources Department. The Coordinator will have areas of full responsibility as well as marginal responsibilities outlined below. Responsibilities: Ensure the highest level of service to all associates Serve as a point of contact for all Human Resources visitors Ensure all standards of the resort are upheld Entering new hire data and all UKG data entry Run weekly termination report, monthly birthday and anniversary report, other reports as assigned/needed and use information to generate/process related job tasks, i.e. Food Handler’s card audit, roster maintenance, term files etc.  Process Associate Rate Program Benefit Forms for employee room reservations Maintaining and periodically auditing I-9s Place monthly office supply orders and generate purchase orders for HR expenditures Process termination files Manages tracking of 90 and annual performance...

Overview:   You will be an integral member of the team that creates distinctively different and authentic experiences for our guests. You will be responsible for greeting guests, taking orders, serve food and beverages, and checking on guest satisfaction. You will use the freedom to go beyond to turn guest interactions into moments of magic. Responsibilities: Enthusiastically welcome our guests into the restaurant Share your knowledge and recommendations of the food & beverage menus to our guests Utilize the freedom to go beyond and take initiative to resolve guest complaints and create loyalty Create memorable experiences with your welcoming personality by genuinely relating to guests and associates Communicate with culinary team regarding meal requirements, allergies, dietary needs and special requests Multi-task with an impeccable eye for detail to ensure accuracy and efficiency Qualifications: Flexibility. This is a demanding business and we...

Overview:     The Engineering Painter 3 is responsible for the repair, maintenance, upkeep and replacement of the property’s cosmetic materials (interior/exterior painting, patching of woodwork and furniture refinishing), in accordance with resort standards and will also assist in other areas of Engineering as assigned. Responsibilities: Maintain complete knowledge of and comply with all departmental policies/services procedures/standards. Maintain complete knowledge of correct maintenance and use of equipment.  Use equipment only as intended. Maintain positive guest relations at all times. Anticipate guests’ needs, respond promptly and acknowledge all guest, however busy and whatever time of day Resolve guest complaints, ensuring guest satisfaction. Monitor and maintain cleanliness, sanitation and organize of assigned work areas. Receive daily work assignments from Paint Supervisor and review priorities and special projects. Organize materials, tools...

Overview:   Plan, prep, set up and provide quality service in all areas of food production for menu items and specials in the designated outlets in accordance with standards and plating guide specifications.  Direct, train and monitor performance of Line Cooks.  Maintain organization, cleanliness and sanitation of work areas and equipment. Responsibilities: Assist with inventories as scheduled. Assist in plating up Banquet hot meals as assigned. Follow maintenance program and cleaning schedule. Perform duties in other areas of Kitchen as assigned. Work at off premise functions. Research new menu items. Attend designated meetings; Demonstrate leadership qualities. Additional Duties & Responsibilities: Maintain the company image and vision statement. Make optimal use of financial resources. Participate in ongoing training and encourage the personal development of all associates. Continuous evaluation and improvement of the operations....

Overview:     Chef de Cuisine oversees all culinary operations for bashi, shaping the restaurant’s identity through an elevated blend of traditional sushi craftsmanship and forward-thinking Asian cuisine. This role drives creativity, operational excellence, and team leadership to maximize guest satisfaction, operational efficiency, and financial performance. The Chef leads all culinary team members, embodies the resort’s values, and champions a culture of innovation, quality, and hospitality. Responsibilities: Culinary Innovation & Menu Development Lead research & development with a strong focus on sushi, sashimi, nigiri, maki, and contemporary Asian culinary techniques. Create daily specials aligned with Bashi’s modern Asian and California-inspired concepts. Develop seasonal menus that highlight fresh local and California ingredients. Design menus for special events, tastings, and unique culinary activations. Write detailed descriptions for all...

Overview:     The Assistant Food & Beverage Manager at Terranea Resort will supervise, train and inspect the performance of the Lobby Bar, ensuring that all procedures are completed to the hotel's standards.  Assist all guests at Lobby Bar facilities with seating and requests courteously and efficiently, according to standards.  Maintain the cleanliness and organization of all supplies, equipment and work areas and ensure guest safety and enjoyment. Assist where necessary to ensure optimum service to guests.  Responsibilities: Assist in supervising, train and inspect the performance of the Lobby Bar, ensuring that all procedures are completed to the hotel's standards. Maintain the cleanliness and organization of all supplies, equipment, work areas, and ensure guest safety and enjoyment. Enforces high standards of hygiene and sanitation within the outlets Ensures the security of monies, credit and financial transactions Supervises the performance,...

Overview:   To oversee and support the Spa Operations.  Being a point of contact and leadership for desk operations and the spa as a whole.  Responsible for quality control, cleanliness and mechanical condition of the Spa.  A key component of position is training development in desk knowledge of services, and most important to the position is excellence in delivering guest service.  Involved with hiring process, performance evaluations and coaching/counseling.  Assist in overseeing entire Spa as MOD.   Responsibilities: Provide leadership to all Spa associates To maintain operating standards as outlined in divisions SOP guidelines as well as following Five Star and Five Diamond standards. Be an active member of the spa management team. Responsible for scheduling, timesaver edits. An understanding and ability to assist and help in each department of the spa. Must be able to develop and maintain a relationship with vendors and groups to ensure maximum...

Overview:   This position is responsible for receiving and delivering all food, beverage and other related products as well as maintaining the storerooms. This position is also responsible to prioritize and create a continuous flow of work in the Purchasing Department as it pertains to Receiving and Warehouse practices, as well as proper food and beverage safety handling in the area. This position is also responsible for all hardcopy paperwork and document retention for the Purchasing Department.  Responsibilities: Receives all product, with designated POs or Addressed to hotel, in accordance to Receiving SOPs Ensure efficiency and flow throughout the facility, to include all product received is accurately s igned for, documented with proper signatures, dated properly and product verification is achieved (three way match) Responsible for verification of product deliveries per specifications and quality levels and communicating discrepancies to management Traces...

Overview:     We are seeking an experienced massage therapist (full time) with a passion for wellness, exceptional service, and a commitment to delivering an unparalleled guest experience. Responsibilities: Perform spa treatment services as outlined in spa treatment protocols Demonstrate a  high level of guest service Participate in all spa treatment and service training programs Assist guests with home care program and products Communicate effectively with peers, management, line and front of the house employees Be courteous to all guests and coworkers Regularly attend meetings (including): daily communication, service, weekly staff meeting, monthly department meetings Maintain all sanitation and HACCP documentation in accordance California & DH&R health codes Practice effective listening (seek to understand) Perform related duties as required Perform duties in a safe manner, routinely observing all safety procedures. Report...

Overview:   Plan, prep, set up and provide quality service in all areas of food production for menu items and specials in the designated outlets in accordance with standards and plating guide specifications.  Maintain organization, cleanliness and sanitation of work areas and equipment. Responsibilities: Maintain complete knowledge of and comply with all departmental policies/service procedures/standards. Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended. Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day. Maintain positive guest relations at all times. Be familiar with all Hotel services/features and local attractions/activities to respond to guest inquiries accurately. Resolve guest complaints, ensuring guest satisfaction. Monitor and maintain cleanliness, sanitation and organization of assigned work areas. Maintain and strictly abide by...

Overview:     The Assistant Director of Sales (On Site) will play a pivotal role in supporting the Director of Sales in all aspects of revenue generation, focusing on the group segment. This individual will assist in the development of action plans, performance management, and the execution of direct sales processes. The position is also directly responsible for generating revenue from a defined market, industry and/or key accounts.  The ideal candidate will possess excellent communication skills, be detail-oriented, and demonstrate adaptability in a dynamic environment. Responsibilities: The Assistant Director of Sales will assist in: Building backlog and accelerating sales pace in the high-end group market. Leading and managing sales segments to achieve and exceed budgeted group room nights and revenue goals. Analyzing critical business/accounts and negotiating optimal revenue situations while ensuring excellent customer service. Handling key accounts at the...

Overview:   Responsible for the ultimate professional guest service.  Knowledge of product.  Service of all food and beverages to the guests in guest rooms, suites and hospitalities suites.  Cleanliness of the entire Room Service area and Hotel tower. Responsibilities: Displays a congenial appearance. Adhere to departmental policies and procedures Attend meetings (including): daily communication, service, weekly staff meeting, monthly department meetings Effectively communicate with peers, management, line and front of the house employees Practice effective listening: (seek to understand) Be responsible for the cleanliness of the immediate work area as well as the general property Answer the telephone and have professional and courteous conversations with guests. Answering telephone orders from hotel guests in accordance with Room Service Standards of Service Manual. Suggests additional services.  Up sell. Utilize proper procedures and documentation...

Overview:     The Lobby Bar Busser/Food Runner assists and supports servers to ensure prompt service and guests satisfaction. They are responsible for maintaining cleanliness of dining room and equipment. Responsibilities: Consistently keep the restaurant organized and clean Set up Trash cans, soda, plates, utensils, and to-go containers at start of shift Pick up soiled plates and beverages, and place into bus tubs Ensure full bus tubs get brought back into the kitchen Maintain cleanliness of work areas, china, glass, etc., throughout the day Maintain complete knowledge of table/seat/station numbers, room capacity, hours of operation and proper table set ups. Assist server in bringing food in kitchen and assist kitchen in expediting food. Complete closing duties, including restocking items, turning off lights, taking care of lines, etc. Ensure uniform and personal appearance are clean and professional Welcome and acknowledge all guests according...

Overview:   The Senior Leisure Sales Manager is entrusted with cultivating and sustaining robust relationships with key stakeholders, including travel advisors, agency owners, consortia program managers, and influencers. This role plays a pivotal part in shaping the strategic vision and ensuring the successful execution of leisure room sales for a portfolio encompassing 582 guest rooms, suites, casitas, villas, and bungalows. The manager will focus on a diverse range of primary market segments, including Retail, Consortia, Wholesale/FIT, and emerging discount channels such as online travel agencies, private auction platforms, and other evolving digital sales outlets. This position required an on-property presence, where the Sr. Leisure Sales Manager will engage directly with clients and VIPs, conducting property tours and overseeing every aspect of the guest experience. Additionally, the role involves extensive travel and entertainment responsibilities, reflecting the dynamic and...

Overview:     The Assistant Food & Beverage Manager is responsible for assisting the Food & Beverage Manager. They will assist with overseeing assigned Food & Beverage outlets to ensure optimum performance, exceptional guest service and maximum profitability of all functions. They will train and motivate staff to exceed goals. The Assistant Food & Beverage Manager will always conduct them self in a manner that supports the guiding principles of Terranea Resort. The Assistant Food & Beverage Manager shall strive to provide exceptional service to both internal and external guests at all times . Responsibilities: Maintains a commitment to customer service and guest satisfaction Leads and supervises the outlets team Assists with preparing forecasts and reports and assists in the development of the food & beverage budget Ensures physical atmosphere and cleanliness of the department, including inspecting tabletops, countertops and side stations...

Overview:     The National Sales Manager (On Site) role is responsible for generating group business from a national market. The primary objective is to maximize revenue generation and market penetration from within the assigned market.  This includes, but is not limited to the nurturing of existing good accounts and feeder markets, developing known high potential markets and the identification of emerging sources of business. This position serves as a Terranea Resort product expert to the group meetings industry and is also responsible for serving as a positive and knowledgeable advocate of the entire Coral Tree Hospitality portfolio. The position requires a thorough understanding of direct sales, account management, and the distribution channels related to group room sales. Responsibilities: Apply proactive and strategic sales approach to business solicitation including but not limited to;  phone solicitation, customer appointments, sales missions/blitzes, tradeshow...

Overview:   Manage group rooms reservations and inventory through effective administration and attention to detail to maximize room revenue and insure complete customer satisfaction. Responsibilities: Follows all steps on GRC checklist for each group, to department standards. Oversees meeting planner adherence to reservations due dates, and input of group rooming lists within 24 hours of receipt. Works with Director of Revenue Optimization and Revenue Analyst to track pick up and daily activity of all definite groups, to ensure optimum occupancy and revenue are achieved. Reviews all contracts to ensure the accuracy of rates, dates, billing inventory levels, and all miscellaneous information is accurate and concise. Creates and maintains compete files on all group bookings. Handles special details, such as rates, room blocking, billing, and VIP guests. Reviews previous evenings no shows and bills accordingly. Communicates to all appropriate Sales Managers and...

Overview:     To provide the best service possible to our guests and to seek moments to be extraordinary in what we do. Responsibilities: Maintains a commitment to customer service and guest satisfaction. Serve guest meal with high accuracy in timely manner. Answer all menu knowledge and allergy awareness to the guests. Follow all Forbes standard of service. Retrieve tables from guest room and floors in an organized and accurate manner. Ensures supplies are properly stocked. Clear, clean and set-up tables, chairs, linens, glassware and silverware in an unobtrusive manner. Assists F&B operations when coverage is needed. Assist with guest requests. Maintains a safe and pleasant work environment. Instills a calm, organized approach in all stressful situations. Guarantees the cleanliness and safety of the IRD equipment. Ensures service standards are being applied. Ensures cleanliness and safety of workspace. Promotes high associate...

Overview:   The Sales Manager (On-Site) at Terranea Resort will plan, solicit, book (contract) and coordinate small group meetings and room sales to meet/exceed revenue & profit goals. Responsibilities: Solicit, negotiate and confirm new and repeat business through various efforts (lead follow up, telemarketing, direct mail, referrals, internet prospecting, etc.) to maximize revenues to meet/exceed goals. Plan, up-sell and coordinate function details with clients to include but not limited to space requirements, meeting times, equipment, menus, billing, etc. Prepare and execute sales/catering contracts, event orders, group resumes to ensure quality product delivery and customer satisfactions. Create and distribute effective internal and external communication (written and verbal). Develop and implement creative sales strategy by analyzing historical, current and future hotel/market/account trends. Develop and continually enhance relationships with key...