Brother International Corporation

Role Overview: The Senior Manager, Facilities is responsible for the leadership, management, and strategic direction of facilities operations across all Brother USA locations, including the Bartlett, TN campus, Distribution Centers in Perris, CA and Richmond, VA, and office locations in Bridgewater, NJ, Colorado, Phoenix, AZ, and Chicago, IL. This position is accountable for facility maintenance, infrastructure reliability, capital improvements, workplace services, vendor management, sustainability initiatives, financial performance, and regulatory compliance. The Senior Manager ensures facilities and workplaces effectively support business operations while providing safe, efficient, and professional environments for employees and customers. Duties & Responsibilities: Facilities Operations and Strategic Leadership Provide leadership and oversight for facilities operations across all Brother USA distribution centers and office locations Establish facility standards,...

Role Overview: The Senior Director, Enterprise Program and Change Management is responsible for providing program and change management services that support the organization’s strategic objectives. This role is responsible for establishing and overseeing governance frameworks and methodologies for both Program and Organizational Change Management, ensuring enterprise wide adoption and adherence to the defined standards This role is responsible for build a team who manage the organization’s enterprise-level projects and programs and organizational change management from planning through successful completion and hypercare and adoption. Together, these teams partner with stakeholders to define success criteria, gain executive alignment and allocate resources to support initiatives, establish clear roles and responsibilities, develop communication and change management plans, assemble and lead high-performance project teams, and lead post-project reviews from both a project...

Role Overview: The Senior Engineer, Software creates software for mobile devices like Android, iOS, and/or Cross-Platform, using modern software practices such as pure functions, interfaces, higher-order abstraction, and functional design patterns, etc. They are responsible for troubleshooting and solution creation for our internal and external customers. Duties & Responsibilities: Development of Mobile Printing Applications Develop critical parts of all software and example code produced by the team Maintain critical parts of all software for which the team is responsible Create critical improvements to the software for which the team is responsible Write code independently without the need of online or other sources, utilizing a strong understanding of coding concepts Write code that is self-documenting so that it can be clearly and effectively understood Subject Matter Expert in Mobile App development Demonstrate direct and useful knowledge of best...

Role Overview: The Coordinator, Manufacturing provides support to the Technical Solutions Service Department across a variety of areas including operations, inventory, finances, and administrative tasks. This position coordinates departmental purchasing and ordering activities, inventory movements, production order processing, financial and month-end activities, environmental KPI reporting, document management, and other operational requirements. The Coordinator works cross-functionally with Service, Warehouse Operations, Distribution, Finance, Purchasing, and other internal stakeholders to ensure transactions, inventory movements, documentation, reporting, and departmental activities are completed accurately and on time. The position also analyzes inventory requirements and operational data to support appropriate inventory levels, improve departmental efficiency, and ensure effective execution of Service Department activities. Duties & Responsibilities: Operations &...

Role Overview: The Senior Representative, Regional Sales (RSR ) plays a critical role in driving new business development and building strong customer relationships within the assigned region. This position focuses on identifying, engaging, and securing new accounts while supporting and growing existing customer relationships to achieve sales targets.   The RSR is responsible for executing a sales strategy to expand Brother Gearmotor’s presence in the region, working to meet or exceed sales quotas. The role involves prospecting, presenting solutions to customers, and managing the sales cycle to close deals effectively. Collaboration with internal teams, including Customer Service, Marketing, and Engineering, is essential to ensure customer satisfaction and deliver on business objectives. This is a remote position based within the immediate vicinity of the assigned territory and involves up to 70% travel for on-site meetings, customer visits, and industry events.   Duties...

Role Overview: The Manager, Outbound Transportation is responsible for overseeing and optimizing the transportation and logistics processes for outbound shipments/operations. Additionally, this role involves managing logistics, coordinating with carriers, ensuring compliance with regulations, and improving efficiency in transportation processes. This role is responsible for coordinating with various stakeholders and ensuring that goods are delivered efficiently and cost-effectively. The Manager, Outbound Transportation plays a crucial role in supporting and optimizing the relationship with a third-party logistics (3PL) provider, as well as strategic planning and collaboration. Duties & Responsibilities: Operations Management  Analyze transportation processes and identify areas for improvement Communicate between different warehouses and collaborate with leadership on critical issues impacting transportation productivity and workforce Oversee and manage all TN...

Role Overview: The Senior Manager, CRM Commercial Application guides and leads the technical direction for the development, design, and systems integration of multiple CRM systems that support various commercial business processes across Marketing, Sales, and Service. This position prepares solution designs and guides other technical resources in developing the designs. This position also leads in technical research and development design to enable continuous innovation within the cloud application space, and ensures that system hardware, software, operating systems, and related policies and procedures adhere to organizational specifications, values, and goals. Duties & Responsibilities: Design & System Management   Lead the development design of business systems solutions from conceptualization through stabilization using various computer platforms Analyze and translate business requirements into technical specifications, present options, evaluate and...

Role Overview: The Senior Director, Sales & Business Development is an executive sales leader responsible for driving revenue growth, expanding market share, and leading a high-performing sales & business development organization for Brother Mobile Solutions (BMS), a division of Brother International Corporation.   This position develops and executes sales strategies across direct, channel, and strategic accounts while partnering closely with product management, marketing, operations, engineering, finance & human resource groups to achieve business objectives. This role is accountable for sales performance, customer & partner relationships, organizational development, and profitable growth. This executive will lead a large team of sales & business development professionals dedicated to drive growth in new and existing vertical markets such as Retail, Transportation/Logistics, Public Sector, Industrial Solutions & more. Duties & Responsibilities:...

Role Overview: The Senior Manager, Regional Sales, Strategic Channel Partners drives overall growth of Strategic Partners in assigned territory. This position partners with the Director of Regional Sales, Strategic Channel Partners, and Channel Leadership to develop strategies, provide ongoing feedback, and make recommendations that are developed to not only achieve but exceed sales and budget goals, drive and maintain growth and gain critical market share. Duties & Responsibilities: Channel Management: Develop and implement distinct strategic growth plans for Strategic Partners within the territory for each channel Manage relationships with Principles, Owners, and Key Decision Makers Assess, clarify, and validate Strategic Partner requirements at regular intervals to maintain high partner satisfaction Provide constant and rapid feedback to senior management of changing trends in the industry and with competitors Analyze regional market trends Including: Managed...

Role Overview: The Director, Organizational Change Management is responsible for developing and leading the enterprise Organizational Change Management strategy to ensure successful adoption of strategic initiatives, business transformations, and technology implementations. This role establishes enterprise-wide change management frameworks, governance, methodologies, and best practices that enable organizational readiness, stakeholder engagement, adoption, and long-term sustainment of change.   The Director serves as a trusted advisor to executive leadership and partners closely with business, technology, human resources, communications, learning, and project delivery teams to integrate change management into enterprise portfolios and programs. This leader drives a culture of continuous improvement by leveraging data, change analytics, and stakeholder feedback to maximize business outcomes and organizational resilience. Duties & Responsibilities: Enterprise...

Role Overview: The Associate, Customer Service provides an exceptional level of support to customers through consistent, high-quality service and communication. This role serves as the primary point of contact for inbound pre-sales and post-sales inquiries, delivering prompt and accurate responses while maintaining a customer-first attitude. This role manages customer communications, processes quotes, resolves issues, and maintains detailed records in Customer Relationship Management (CRM) systems. This role also collaborates with internal teams such as Sales, Supply Chain, and Engineering to ensure smooth and efficient service delivery, particularly for Tier 1 and Tier 2 customers.   Duties & Responsibilities: Customer Service & Communication Serve as the first point of contact for inbound pre-sale customer inquiries, providing prompt and accurate responses Address low-to-medium technical questions and escalate complex technical issues to the Engineering team...

Role Overview: The Senior Manager, Portfolio Financial and Resource Management is responsible for leading the financial planning, resource management, and demand management functions supporting the enterprise portfolio. This role ensures strategic initiatives are appropriately funded, resourced, prioritized, and governed to maximize organizational value.   The Senior Manager partners closely with portfolio leadership, Finance, business leaders, technology teams, and project management organizations to optimize investment decisions, resource capacity, and portfolio performance through data-driven analysis, governance, and continuous improvement. Duties & Responsibilities: Financial Portfolio Management Lead financial planning, budgeting, forecasting, and investment tracking for the enterprise portfolio Partner with Finance and business leaders to develop portfolio budgets, funding strategies, and investment recommendations Monitor capital and operating...

Role Overview: The Senior Director, Sales, Industrial Sewing and Printing leads the sales organization for the Industrial Products Division (IPD), with responsibility for the Industrial Sewing Machines (ISM) and Industrial Printing (IP) product portfolios. This role develops and executes comprehensive sales strategies that drive sustainable revenue growth, profitability, market expansion, and customer satisfaction across the United States.   The Senior Director is accountable for sales strategy, channel development and support, sales forecasting, budgeting, business planning, and organizational performance. This position provides leadership for Regional Sales Managers, Technical Sales Specialists, Product Managers, and other sales personnel while fostering collaboration across Operations, Finance, Customer Service, Product Management, and global business partners.   While primarily focused on the U.S. market, this role also provides leadership and strategic alignment with...

Role Overview: The Manager, National Channel Sales drives growth with key National Channel partners, including CDW, Staples “contract” and Office Depot (ODP) “contract” within an assigned geographic territory. This role leads strategic sales execution, expanding hardware placements, protecting genuine supply business, and executing key channel initiatives that strengthen Brother’s market position and deepen partner engagement. The Manager, National Channel Sales takes ownership of translating regional strategies into action, collaborating internally and externally to drive field execution, delivering measurable business results.  Duties & Responsibilities: Account Management & Growth   Develop and manage strong relationships with partner sales managers and remote/field managers to drive revenue growth in the assigned region Influence and engage partner account teams to prioritize Brother solutions and drive joint sales calls that expand visibility and generate...

Role Overview: The Senior Manager, Ecommerce Fraud safeguards the company’s digital commerce and customer platforms by identifying, assessing, and mitigating risks such as account takeover, payment fraud, first-party abuse, and unauthorized access. This role owns and manages the fraud prevention roadmap—including detection capabilities, decisioning strategies, and enabling technologies—and leads cross-functional initiatives across Sales, Digital, Customer Care, Business Units, Finance, IT, Security, and Compliance.   This position continuously refines fraud strategies through data-driven insights, testing, and performance analysis, balancing risk reduction with customer experience while establishing strong governance. Success is measured by reduced fraud losses, improved detection and response effectiveness, and increased customer trust in digital channels. Duties & Responsibilities: Fraud Strategy, Risk Management & Governance Own and evolve the end-to-end...

Role Overview: The Specialist, Enterprise Navigator Program (Sales & Marketing) is a member of Brother's Enterprise Navigator Program (Sales & Marketing), a rotational program designed to provide an immersive, cross-functional experience across Brother's multiple business units. This program enables participants to gain broad exposure, develop critical business skills, and contribute meaningful value across the organization.   In this role, the Specialist completes 3-6 month rotations supporting various teams, including sales, product, channel, and customer experience. Through these rotations, the Specialist provides project-based and operational support, particularly during periods of transition, growth, or strategic change. Due to the rotational nature of the program, this role will have multiple reporting managers, with overall program oversight provided by the Manager, Talent Mobility & Rotation Programs.   As an experienced professional, the Sales &...

Role Overview: The Manager, Campaign Strategy & Management manages the planning, coordination, and delivery of integrated marketing campaigns across the full product and/or services lifecycle. Operating within established strategies, frameworks, and governance models, the role applies defined campaign playbooks, coordinates cross‑functional execution, and ensures initiatives are delivered with consistency, quality, and alignment to approved objectives across channels and lifecycle stages. Working in close partnership with the Senior Manager, this position operationalizes campaign strategies, maintains disciplined execution, and provides ongoing visibility into progress, performance, risks, and opportunities across assigned initiatives. Duties & Responsibilities: Campaign Planning & Execution Translate approved campaign strategies, frameworks, and playbooks into detailed execution plans across assigned initiatives Manage and coordinate campaign activities...

Role Overview: The Manager, Key Account Sales, Retail & E-Commerce manages sales for a predefined group of customers in the Business-to-Consumer Retail and E-Commerce channels. This role maintains relationships with buyers at assigned accounts, drives sales through inventory and promo management, and positions new products to drive net new revenue opportunities. This role focuses on the following product categories: printers, multi-function devices, standalone scanners, labelers, and their corollary consumables and accessories. This position manages a defined sales quota and predominantly focuses on selling to and engaging their customers. Additionally, this role works closely with the product and channel marketing teams to promote consistent messaging and execute on division strategies. This role is expected to be on-site, which includes in-person client visits, and may require up to 60% travel. Duties & Responsibilities: Account Management, Selling, & Customer...

Role Overview: The Senior Manager, National Sales, OEM Alliance generates increased revenue through the development and support of key Channel Alliance partnerships and programs. This role contributes to and promotes our overall revenue expansion strategy, with internal and external stakeholders, to achieve revenue goals. Essential to the success of this role, the Senior Manager enhances Top-Priority/National OEM partnerships, manages strategy development and execution within these key partnerships, drives sales results within the OEM direct sales organizations, manages executive relationships within OEM Alliance partners, and leverages and supports the Strategic Channel sales team to drive strategy and operational execution across Alliance program partners.   Additionally, this role leverages product and solutions marketing as well as the Partner Experience Group to maximize those partner networks and solutions, drive our initiatives, and position Brother as a preferred...

Role Overview: The Vice President, Customer Care & Technical Support Operations is an executive leader responsible for setting the vision, strategy, and enterprise operating model for Brother’s customer care and technical support functions across the Americas. This role owns the end-to-end transformation of customer and technical support from primarily reactive, issue-resolution functions into a strategic, value-generating pillar of Brother’s Customer Experience Center (CXC), with direct impact on customer experience, product satisfaction, loyalty, brand advocacy, and revenue growth.   As a member of the leadership team, the VP defines the long-term future of customer service and technical support in the Americas, establishing a unified, scalable, and best-in-class support ecosystem across U.S. operations and multiple North and South American subsidiaries. This leader develops and executes a multi-year roadmap that aligns people, processes, technology, and partners to...