Harris Systems USA Inc.

We are seeking an experienced and visionary Vice President of Support Services to join our executive team. In this pivotal role, you will provide strategic leadership and direction for our Support Services organization, ensuring exceptional customer experiences while driving operational excellence, process innovation, and organizational growth. You will foster a culture of continuous learning, accountability, and high performance, while developing innovative strategies that enhance the overall customer experience. As a key member of the leadership team, you will also provide visionary leadership in the application of Artificial Intelligence (AI) across the support organization. You will identify, evaluate, and implement AI-driven capabilities that enhance customer self-service, accelerate issue resolution, improve knowledge management, empower support professionals, and deliver actionable operational insights. The ideal candidate will possess a strong background in customer...