Blue Federal Credit Union

At Blue, we discover pathways to realize your possibilities! Our Digital Engagement Specialist within the Member Relationship Contact Center interacts with members through the various digital and remote channels such as chat, Video Teller Machine (VTM), email, secure messaging or other digital platforms. The role will be involved and accountable for helping the credit union maximize growth and revenues, by consistently delivering exceptional experiences. Major Duties and Responsibilities Professionally respond to and resolve inquiries to incoming requests through video teller machine (VTM), email, chat, secure messaging, text, or other digital platforms. Utilizes advanced problem solving and decision-making skills. Promptly, accurately, and efficiently assist with monetary transactions, account inquiries, research, maintenance, disputes, and non-monetary transactions. Ensure proper identification is presented for appropriate transactions. Maintain a high degree...

At Blue, we discover pathways to realize your possibilities. Our Contact Center Member Relationship Officer (Banker) is responsible for leading and directing efforts to build and strengthen relationships with current members and prospects within our communities and assisting members through electronic channels. This position is accountable for designing robust member experiences and engagement by delivering appropriate service solutions, while supporting needs of the member base. Accountable for improving wallet share through proactive inbound and outbound efforts, and ensuring a quality member experience through our service delivery. This position is primarily responsible for handling service requests, balancing problem resolution inquiries, and supporting online and mobile banking, member escalations, and any outage issues. Strong support required for secure messaging, chat, and text banking along with providing guidance for online services and functions. Major Duties...

At Blue, we discover pathways to realize your possibilities! Our Accounting Supervisors  is responsible for critical direction and oversight of Accounting function, including monthly financial statement preparation, general ledger integrity, and the compilation and analysis of financial data. This role ensures compliance with Generally Accepted Accounting Principles (GAAP), National Credit Union Administration (NCUA) regulations, and internal policies. This position serves as a supervisor to the accounting team with support from the Financial Operations Manager while maintaining the integrity of financial reporting. Major Duties and Responsibilities Lead the preparation of monthly financial statements in compliance with GAAP, NCUA, and internal policies. Oversee balance sheet integrity, including reconciliation of general ledger accounts and analysis of accounting and month-end data to ensure accuracy of financial data. Compile and analyze financial data for...

At Blue, we discover pathways to realize your possibilities! Our Onboarding Champion ensures every new hire at Blue starts their journey feeling welcomed, supported, and set up for success. This role designs and delivers engaging onboarding programs, supports New Employee Orientation (NEO), and partners with leaders to create smooth transitions into roles and teams. Through thoughtful planning, consistent communication, and meaningful resources, this position plays a key part in shaping a positive first impression and long-term employee experience. Major Duties and Responsibilities Partner with Culture Manager to support, coordinate, and improve New Employee Orientation (NEO) experience so that it stays relevant and reflects Blue’s culture, mission and values, and brand. Partner with teams and leaders to develop role-specific onboarding plans. Coordinate onboarding resources, toolkits, and digital content for managers and employees. Partner with Culture...

At Blue, we discover pathways to realize your possibilities! Our  Cloud Infrastructure Manager is a hands-on leader responsible for the design, deployment, management, and optimization of the organization’s hybrid cloud and on premises infrastructure and staff. This role ensures secure, scalable, and reliable environments to support business objectives. The Cloud Infrastructure Manager works closely with cross-functional teams and drives innovation through cloud technologies and automation. Major Duties and Responsibilities Infrastructure & Operations Management Design, implement, and maintain cloud infrastructure solutions using platforms such as AWS, Azure, or GCP ensuring scalability, reliability, and security. Manages physical datacenters equipment including servers, storage and software such as VMware and Azure HCI stack.• Oversee the administration, performance, and modernization of SQL environments, ensuring high availability, scalability, and...

At Blue, we discover pathways to realize your possibilities! Our Deposit Operations Supervisor will be accountable to supervise the Deposit Operations team with support from the Financial Operations Manager while overseeing the daily operation activities including but not limited to: Automated clearing house (ACH), share drafts, cash letter, wires, digital deposits, ATM balancing, cash orders, etc. The highest level of timely posting accuracy and member satisfaction will be measures of success in addition, all activity will be reconciled and balanced daily. Supervising daily operations to ensure service level agreements are met and staff is engaged, trained, and positively contributing to the Blue Culture. Major Duties and Responsibilities Supervise the daily operation processes are completed within established deadlines. Will be cross trained and can perform all functions as the subject matter expert within Deposit Operations. Instructs or assigns work to Deposit...

At Blue, we discover pathways to realize your possibilities! Our Title and Mortgage Lien Operations Specialist I provides general support in all areas of the Titles department and ensures accuracy on all loan records and documents. They will ensure a high level of member satisfaction by living by Blue’s mission statement. The specialist supports the titles department while remaining compliant with Blue’s procedures. Major Duties and Responsibilities Responsible for perfecting liens on all collateralized loans including titles, UCC filings, and real estate recordings in accordance with established service level agreements. Ensures all systems of record are accurately updated at each touch point. Responds to all loan-related inquiries in a timely manner. Conducts all communication (written, verbal, and face-to-face) with all persons (members, teammates, staff, and vendors) in a clear, kind, collaborative, and constructive manner utilizing service skills,...

At Blue, we discover pathways to realize your possibilities! Blue FCU operates in a centralized lending environment. Our Underwriter I is responsible for providing prompt, exceptional member service while reviewing indirect and consumer loan requests to assess the credit union’s risk level associated with making a loan and rendering decisions accordingly. Acts as a resource for information regarding loan decisions, member loan inquiries, and company lending products and services.  Major Duties and Responsibilities Receives loan requests originated through a variety of loan channels for review. Analyzes relevant components of each request and uses judgment and discretion to make the appropriate decision while managing the credit union’s risk. Escalates loans to the next authority level with a decision recommendation when necessary. Approaches underwriting with a “Win for our members!” mentality by looking for novel ways to say “yes” to all loan requests that will...