HZ Coffee Group LLC

Position Title: Restaurant Team Member Reports To: Restaurant Manager Overview A Dunkin' Restaurant Team Member is generally responsible for preparing food and beverages according to Dunkin' Brands operational standards, providing guests with great service and maintaining a clean, safe, and organized workspace. Responsibilities Include: Follow Brand standards, recipes and systems Follow food safety standards Prepare food and beverages Assemble and package orders and serve to guests Understand restaurant menu including limited time offers and promotions and be able to answer guest questions Maintain a clean and organized workstation Clean equipment and guest areas Stocking items such as cups, lids, etc at workstation Take orders at the Drive Thru or Front Counter POS and handle payments (if applicable) Follow speed of service standards Serve and communicate with guests Maintain a guest focused culture in the restaurant Communicate effectively with...

Position Title: Shift Leader Reports To: Restaurant Manager Overview Shift Leaders are generally responsible for coaching Dunkin' Restaurant Team Members throughout their shift to execute operational Brand standards and deliver great guest service. They set goals, provide job assignments, and motivate others providing timely feedback. Responsibilities Include: Perform all responsibilities of restaurant team members Support the Restaurant Manager in meeting operational goals and execution Ensure Brand standards are met throughout shift including preparation of food and beverages Communicate shift priorities, goals and results to restaurant team members Coach restaurant team members as needed throughout a shift providing timely, constructive and clear feedback Support the training of restaurant team members as needed Perform oversight of franchisee safety, security and profitability policies/processes throughout a shift Communicate clearly...