ABC Investments and Management

LAUNDRY ATTENDANT Laundry Attendants are responsible for the cleanliness of the laundry, ensuring that all laundry is handled, sorted, cleaned and maintained according to brand standards and hotel procedures. The following reflects the essential job duties but does not restrict tasks that may be assigned. Duties of this job may be changed at management’s discretion. Duties include: Operates washers and dryers in accordance with manufacturer’s guidelines Wash, and fold clean linens, towels and sheets and stores in appropriate areas Inspect items for wear and tear Collect laundry from carts/chute, separating items for laundering Moves laundry to washing area, clean laundry to drying area, dry laundry to folding are and folded laundry to proper storage according to brand and corporate procedures Use and maintain proper laundry recovery program Maintains adequate inventory of supplies Ensures compliance with energy conservation and job safety requirements Proactively...

BREAKFAST ATTENDANT Breakfast Attendants are responsible attending to food and beverage area ensuring a high level of quality and consistency. Adhere to all health, sanitation and cleanliness standards that meet state and local Health Board inspections, brand standard and company requirements. The following reflects the essential job duties but does not restrict tasks that may be assigned. Duties of this job may be changed at management’s discretion. Duties include: Prepare and/or transport all food and beverage items and supplies, equipment and materials to and from the buffet breakfast area Continuously monitor area to ensure adequate supplies of food, beverages, supplies, condiments, etc. to serve all guests Follow proper preparation methods, and quality standards Welcome guests, make conversation to find out about guest’s stay and experience as well as gathering general information about guests and their trip Respond to requests in a prompt and professional manner...

FRONT OFFICE MANAGER Front Office Manager supervises the front desk to ensure efficient and profitable operation. Responsible for training, scheduling and evaluation of front office personnel while complying with brand standards and company policies. The following reflects the essential job duties but does not restrict tasks that may be assigned. Duties of this job may be changed at management’s discretion. Duties include: Sets the tone and example of guest service and guest satisfaction for all colleagues Has specific responsibility for overseeing front desk shifts Acts as liaison with clerks and General Manager concerning front desk clerks Participates in hiring, managing, overseeing and training front desk personnel Implements policies and procedures for front desk May schedule front desk personnel Check in guests in an efficient and friendly manner. Assures that guest is assigned type of room requested and that the correct rate is charged and issues guest keys...

FRONT DESK CLERK Front Desk Clerks serves as the primary liaison to guests and are responsible for welcoming and registering hotel guests, explaining accommodations and taking payments. Checks guests out and explains billing. Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with brand standards and company policies. The following reflects the essential job duties but does not restrict tasks that may be assigned. Duties of this job may be changed at management’s discretion. Duties include: Check in guests in an efficient and friendly manner. Assures that guest is assigned type of room requested and that the correct rate is charged and issues guest keys Also follows brand standards for checking in elite members Checks out guests at end of stay. Ascertains guest satisfaction, collects keys, posts any late charges and...

HOTEL MAINTENANCE Hotel Maintenance, under limited supervision, performs work of routine maintenance of all company equipment, building and property as well as laundry and housekeeping while complying with brand standards and company policies. The following reflects the essential job duties but does not restrict tasks that may be assigned. Duties of this job may be changed at management’s discretion. Duties include: Performs routine maintenance on building interior and exterior May contact and schedule vendors for necessary building repairs and emergencies that are outside the scope of routine maintenance Maintains schedule of when maintenance has been performed and when next service is due Works in a safe manner and recognizes unsafe situations. Takes appropriate action to ensure safety of themselves and others on property Performs preventive maintenance procedures on building mechanical equipment on a scheduled basis Moves furniture and equipment to clean areas May...

NIGHT AUDITOR Night Auditor serves as the primary liaison to guests during the night shift and are responsible for performing close of day scenarios for the hotel while complying with brand standards and company policies. Must be able to work independently and with little supervision. The following reflects the essential job duties but does not restrict tasks that may be assigned. Duties of this job may be changed at management’s discretion. Duties include: Check in guests in an efficient and friendly manner. Assures that guest is assigned type of room requested and that the correct rate is charged and issues guest keys Checks out guests at end of stay. Ascertains guest satisfaction, collects keys, posts any late charges and presents bill to guests. Accurately settles bill Handles incoming guest phone reservations Answers inquiries pertaining to hotel services; gives entertainment suggestions and travel directions Handles all guest complaints or problems to exceed the guest...

Restaurant Server Job Description Position Summary The restaurant server works under the direction of the Food & Beverage Director. His or her primary responsibilities include selling and serving food and drinks in a professional manner and providing exceptional service to guests. Primary Responsibilities Serve 3 – 4 tables, as determined by management. Complete knowledge of hotel’s food and beverage preparation. Able to use a computer to ring orders on a check. Able to interact with guests in a friendly/fast manner. Able to accept different types of payment and make change. Maintain specific side-work and ensure the total cleanliness and smooth operation of the restaurant. Clear and reset tables. Check identification of guests to ensure they are of legal age to consume alcoholic beverages. Refuse to serve beverages in a polite manner to guests who are not of legal age. If consuming alcoholic beverages, observe guests behavior, and monitor alcoholic...