Harris Local Government Solutions Inc.

SUPPORT ANALYST Fully Remote  |  Full-Time  |  Customer Support  |  Reports to Manager, Support Services | About the Role Harris Computer is looking for a driven, tech-savvy Support Analyst to join our growing team. In this role, you'll be the front line of support for our customers — diagnosing technical issues, providing solutions, and ensuring a seamless experience with our software products. You'll report to the Manager, Support Services, and work in a fully remote, fast-paced environment where problem-solving, clear communication, and modern tools, including AI, are part of daily work. If you thrive on solving problems and are passionate about customer success, we want to hear from you. Why Join Us Work fully remote, with a supportive team and manager invested in your growth Build deep expertise in mission-critical software used by customers who depend on it every day Grow your technical and customer-facing skills, with a clear path to take on more...

Support Analyst Harris Govern - Allen, Texas Harris Govern is a software provider for the property tax and appraisal industry.  We place a high value on customer relationships to promote ‘customers for life’ and focus on developing collaborative, mutually beneficial partnerships with our customers and colleagues. We are currently seeking a Support Analyst to join our team! Details At Harris Govern, Support Analysts are responsible for providing support services to our clients utilizing in-house support tools (phone, live chat, help ticket system), as well as customer training, trade shows, and onsite client visits.  Support Analysts in this role will assist clients in the usage and understanding of our Appraisal & Tax Collection software packages used by local governmental agencies throughout the state of Texas. We are seeking a highly capable Support Analyst who combines strong interpersonal skills with deep technical knowledge and modern AI proficiency....

Key Responsibilities Product Demonstrations & Solution Positioning Own the overall demo strategy, standardize demo messaging, and build a repeatable demo playbook Lead live and virtual demonstrations of Harris Govern’s property tax, assessment, and valuation solutions for prospective customers. Deliver demonstrations through a consultative sales lens, emphasizing customer outcomes, operational efficiencies, and business value rather than feature-by-feature training. Tailor demonstrations to address each jurisdiction's priorities, workflows, operational challenges, and strategic objectives. Translate complex product capabilities into clear, compelling messages for executive stakeholders, assessors, appraisal districts, tax officials, and end users. Effectively communicate Harris Govern’s unique differentiators and competitive advantages. Develop demonstrations that clearly differentiate Harris Govern from competitive solutions. Demo Environment Management...