Sonesta Hotels International Corporation

Job Description Summary The Restaurant Breakfast Server (RS) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the food service venues of the hotel. The Server sets-up, services, and breaks-down the food and beverage areas where they are assigned ensuring a high level of quality, consistency and service. Job Description Essential Duties & Responsibilities: o Greet all guests and take beverage and food orders in a prompt and professional manner according to hotel standards o Prepare food and beverages for service to hotel guests and present food according to established health and presentation standards o Clear and clean tables in a prompt and efficient manner. Clean and/or wipe down tables, chairs, walls, windows, mirrors, and floors as necessary o Perform side-work, and any other opening or closing duties as required. Ensure that wait staff stations are...

Job Description Summary The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager. The GSA serves as the point person with regard to the Front Desk technology systems and in-house guest relations during their shift. The GSA is first point of contact and therefore represents the brand as all guests enter the hotel. Job Description DUTIES AND RESPONSIBILITIES : Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards. Register guests, issue room keys, and provide information on hotel services and room location. Answer phones in a prompt and courteous manner. Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges,...

Job Description Summary The Sales Manager (SM) executes the sales strategy of the hotel, as defined by the Director of Sales, to ensure that occupancy, average daily rate and market share goals are achieved. This includes creating and implementing specific account and/or segment based sales strategies and tactical plans. Production results will be monitored and adjusted to current market conditions to stay nimble and react advantageously to competitors. The SM will work directly with the DOS and the Regional leadership team to identify specific extended stay strategies and tactics to drive revenue according to the hotel's seasonal demand. Job Description DUTIES AND RESPONSIBILITIES : Deliver on the promise of Sonesta Service in all interactions with guests and clients. Manage according to the Sonesta G.U.E.S.T. standards and instill a passion for customer service in all associates of the hotel. Develop new accounts, maintain existing accounts, and implement sales...

Job Description Summary The House Attendant (HA) works with the Housekeeping Management Team to assist Room Attendants on assigned floors or buildings by collecting dirty linens and transporting to the laundry area, delivering clean linens to Room Attendant carts, and retrieving trash throughout the hotel. Assist with the commercial laundry function and/or the cleaning of public area spaces, exterior entrances to the hotel, and parking lot. Will be assigned special projects as assigned by the Housekeeping Manager. Job Description DUTIES AND RESPONSIBILITIES : Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards. Work with Room Attendants with heavy items such as mattresses and linens. Deliver linens and other supplies to Room Attendants. Maintain the cleanliness and organization of floor closets and corridors to include removing trash, wiping down shelves/counters; sweeping, moping and/or...

Job Description Summary The Room Attendant (RA) works with the Housekeeping Management Team to clean guest rooms and public space areas, and/or work in the commercial laundry facility, in accordance with brand time, product and placement standards to ensure total guest satisfaction. Job Description DUTIES AND RESPONSIBILITIES : Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards. Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction. Clean and service assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash, etc. May include cleaning the kitchen area, room refrigerator, microwave, coffee maker, dishware, etc. Notify supervisor when service is completed so rooms may be sold or occupied. Report any room unable to...

Job Description Summary The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager. The GSA serves as the point person with regard to the Front Desk technology systems and in-house guest relations during their shift. The GSA is first point of contact and therefore represents the brand as all guests enter the hotel. Job Description DUTIES AND RESPONSIBILITIES : Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards. Register guests, issue room keys, and provide information on hotel services and room location. Answer phones in a prompt and courteous manner. Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges,...

Job Description Summary The Server is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the social venues of the hotel. The server sets-up, services, and breaks-down the restaurant/lounge area ensuring a high level of quality, consistency and service. Job Description Welcoming customers, reading and listening to people to determine beverage preferences, making recommendations, and taking drink orders.. Also acts as a food runner / busser when needed in restaurant/lounge. Selling menu items, not just being an order taker. Serving beverages and food orders to customers. Checking identification to ensure customers are the legal age to purchase alcohol. Taking inventory and ordering supplies to ensure restaurant is well-stocked. Adhering to all food safety and quality regulations. Handling cash, credit, and debit card transactions, ensuring charges are...

Job Description Summary The Room Attendant (RA) works with the Housekeeping Management Team to clean guest rooms and public space areas, and/or work in the commercial laundry facility, in accordance with brand time, product and placement standards to ensure total guest satisfaction. Job Description DUTIES AND RESPONSIBILITIES : Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards. Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction. Clean and service assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash, etc. May include cleaning the kitchen area, room refrigerator, microwave, coffee maker, dishware, etc. Notify supervisor when service is completed so rooms may be sold or occupied. Report any room unable to be...

Job Description Summary In the absence of the Director of Engineering, Rooms and Security, the Security Supervisor shall be in charge of the department. This officer shall work in conjunction with the Director to ensure the continuity of operation of the department. And shall work in the development and training of all staff members in the department. Job Description Responsible for performing hotel security functions, including but not limited to: fire prevention, safety, investigation, and resolution of guest and employee complaints regarding safety and security matters and is directly responsible for the operation, performance, and evaluation of other officers assigned to his/her shift. • Ability to understand and execute all safety and emergency procedures, (for example fire, crowd control, inclement weather, and bomb threats.) • Ability to understand and operate emergency equipment, (for example, respirators, wheelchairs, and fire extinguishers.) • Ability to...

Job Description Summary The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager. The GSA serves as the point person with regard to the Front Desk technology systems and in-house guest relations during their shift. The GSA is first point of contact and therefore represents the brand as all guests enter the hotel. Job Description DUTIES AND RESPONSIBILITIES : Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards. Register guests, issue room keys, and provide information on hotel services and room location. Answer phones in a prompt and courteous manner. Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges,...

Job Description Summary The Room Attendant (RA) works with the Housekeeping Management Team to clean guest rooms and public space areas, and/or work in the commercial laundry facility, in accordance with brand time, product and placement standards to ensure total guest satisfaction. Job Description DUTIES AND RESPONSIBILITIES : Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards. Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction. Clean and service assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash, etc. May include cleaning the kitchen area, room refrigerator, microwave, coffee maker, dishware, etc. Notify supervisor when service is completed so rooms may be sold or occupied. Report any room unable to be...

Job Description Summary The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager. The GSA serves as the point person with regard to the Front Desk technology systems and in-house guest relations during their shift. The GSA is first point of contact and therefore represents the brand as all guests enter the hotel. Job Description DUTIES AND RESPONSIBILITIES : Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards. Register guests, issue room keys, and provide information on hotel services and room location. Answer phones in a prompt and courteous manner. Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges,...

Job Description Summary The House Attendant (HA) works with the Housekeeping Management Team to assist Room Attendants on assigned floors or buildings by collecting dirty linens and transporting to the laundry area, delivering clean linens to Room Attendant carts, and retrieving trash throughout the hotel. Assist with the commercial laundry function and/or the cleaning of public area spaces, exterior entrances to the hotel, and parking lot. Will be assigned special projects as assigned by the Housekeeping Manager. Job Description DUTIES AND RESPONSIBILITIES : Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards. Work with Room Attendants with heavy items such as mattresses and linens. Deliver linens and other supplies to Room Attendants. Maintain the cleanliness and organization of floor closets and corridors to include removing trash, wiping down shelves/counters; sweeping, moping and/or...

Job Description Summary The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager. The GSA serves as the point person with regard to the Front Desk technology systems and in-house guest relations during their shift. The GSA is first point of contact and therefore represents the brand as all guests enter the hotel. Job Description DUTIES AND RESPONSIBILITIES : Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards. Register guests, issue room keys, and provide information on hotel services and room location. Answer phones in a prompt and courteous manner. Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges,...

Job Description Summary The duties and responsibilities of a Banquet Server are to provide exceptional customer service throughout the entire event process to ensure the highest standard of customer satisfaction. Job Description Assist with the complete setup and breakdown of the banquet area. Relay food and beverage orders. Perform pre and post shift side work set-up condiments, etc. Properly store all reusable goods. Clear tables after service. Remove trays of dirty dishes, silverware and glassware to kitchen for cleaning. Maintain a high level of cleanliness and awareness of sanitary practices. Anticipate guests' needs and exceed customer service expectations. Maintain composure in a fast-paced environment. Relay important information about orders, allergies and special requests to the appropriate person. Respond to guest inquiries and special requests promptly and professionally to ensure guest satisfaction; notify supervisor of guest complaints of unusual...

Job Description Summary The responsibility of the Cook I is to be able to perform all basic and intermediate cooking skills including preparation of soups, sauces, stocks, frying and broiling. Job Description Key Job Functions: Prepare basic components of each dish on our menu using our recipes Memorize and utilize serving portion sizes and all basic meal prep procedures used in the kitchen Ensure that the kitchen, all food prep areas and all food storage areas meet restaurant cleaning standards Maintains a clean and sanitary work station area including tables, shelves, grills, broilers, fryers, pasta cookers, sauté burners, convection oven, flat top range and refrigeration equipment Prepares item for broiling, grilling, frying, sautéing or other cooking methods by portioning, battering, breading, seasoning and/or marinating Follows proper plate presentation and garnish set up for all dishes Handles, stores and rotates all products properly Stocks and maintains...

Job Description Summary Servers are responsible for taking orders and serving food and beverages to guests. They play an important role in guest satisfaction as they are also responsible for checking on customers to ensure that they are enjoying their meals and take action to correct any problems. Job Description Key Job Functions Comply with all occupational health and safety standards Maintain established service standards Correctly prepare and present checks Opening, closing and side duties as per restaurant systems Ongoing cleanliness Clear tables Personal preparation - Be on time (arrive 10 min before shift), be in correct, clean uniform and be prepared to work Instruct guests on payment procedures Run food and drinks Attend staff meetings/training sessions as scheduled Deliver Passionate & Engaging Service to our Guests You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their...

Job Description Summary The Laundry Attendant (LA) works with the Housekeeping Management Team to work in the commercial laundry facility, to include cleaning and storing linens in a timely, organized manner to ensure that hotel's laundry and linen needs are met. The LA may be scheduled clean guest rooms and public space areas, in accordance with brand time, product and placement standards to ensure total guest satisfaction. Job Description DUTIES AND RESPONSIBILITIES : Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards. Receive soiled and sort all articles by kind, color and degree of soil. Inspect all laundry and linens and records all damaged or stained items. Operate washers and dryers according to hotel standards and manufacturers' guidelines. Monitor laundry supplies and equipment to ensure they are sufficient and in working order. Fold and store clean linens, report damages to...

Job Description Summary The position of Engineer is responsible for but not limited to mechanical operation of Chillers, Boilers, Cooling towers, Electrical systems, Fire alarm systems, HVAC units, Air handler's, as well as guestroom InnComm system. Directs maintenance personnel and conducts repairs as well as preventative maintenance in the plant. Job Description Key Job Functions Perform scheduled and unscheduled maintenance and repair on mechanical equipment. Identify and troubleshoot problems, make repairs as follows: replace bearings and belts and check for proper alignment, repair fan coil units, replace piping and fittings and maintain appropriate records of preventive maintenance and repairs. Respond to requests and make the necessary repairs in a timely and courteous manner. Assist with requests to shut down water, steam and gas supplies. Change filters on HVAC and fan coil units Ability to understand guests' service needs & requests. Ability to...

Job Description Summary Responsible for maintaining all menus and recipes used in the restaurant; preparation, presentation, and service of these menu items; and to assist in hiring, disciplining and developing all kitchen staff. Job Description Key Job Functions Scheduling of, chef management, line cooks, and prep cooks Develop strategies to control food costs Assist Chef de Cuisine in maintaining food cost controls Calculate accurate food cost according to inventory systems Product pricing upkeep Review PO's and invoices for all ordered and incoming product Identify and communicate inventory and equipment needs to ordering manager Track high cost items according to standing operating procedure Over see receiver and all deliveries and orders Daily food cost analysis Tracking of all invoices Maintain all systems for opening walk through Oversee all butchers, sauciers, and cooks Build solid relationship with your Colleagues Treat colleagues with respect and...