RavenTek

Description: Job Title: Associate Project Manager Department: Operations Reports To: RavenTek Program Manager Location: Remote Schedule: Monday - Friday Hours: Full-time, 40-hours/week FLSA Status: Exempt Position Summary The Associate Project Manager assists the Program Manager in handling a variety of projects that involve IT solutions, Professional Services, and Design Build, with a focus on customer, employee, and key stakeholder interaction. The APM provides guidance and oversight for projects as assigned by the Program Manager. The APM ensures that projects meet the requirements outlined in contracts, and they are responsible for being a point of contact for key stakeholders as designated by the Program Manager. Additionally, the APM fosters a collaborative environment among team members working on their assigned projects and sets goals for team members. They assist in managing multiple projects from defining customer requirements to hiring and...

Description: Job Title: Help Desk Manager Department: Operations – Services  Reports To: RavenTek Program Manager Location: Norfolk, VA Schedule: Monday – Friday  Hours: Full-time, 40-hours/week FLSA Status: Hourly, Nonexempt Clearance: Ability to obtain Secret level Position Summary The Help Desk Manager provides leadership and operational oversight for the technical help desk function, ensuring the delivery of high-quality Tier-2 and Tier-3 technical support services to end users. This role is responsible for managing staff, processes, tools, and performance metrics to ensure service level requirements are met while supporting mission-critical systems and applications. The Help Desk Manager relies on extensive experience, professional judgment, and leadership skills to plan, coordinate, and accomplish organizational support goals. This position includes direct supervisory responsibility for help desk personnel and serves as a key escalation and...

Description: Job Title: Help Desk Support Specialist I Department: Operations – Services  Reports To: RavenTek Program Manager Location: Norfolk, VA Schedule: Monday – Friday  Hours: Full-time, 40-hours/week FLSA Status: Hourly, Nonexempt Clearance: Ability to obtain Secret level Position Summary The Help Desk Specialist provides front-line technical support services to end users by troubleshooting and resolving hardware, software, and access-related issues. This role serves as the initial point of contact for IT support requests and ensures timely resolution or escalation in accordance with established service level standards. The position supports the mission by delivering reliable, professional IT support services that enable mission-critical operations and maintain high customer satisfaction. The performance of this position is key to RavenTek's performance on the contract, and therefore RavenTek's mission to support the customer. Requirements:...

Description: Job Title: Help Desk Support Specialist II Department: Operations – Services  Reports To: RavenTek Program Manager Location: Norfolk, VA Schedule: Monday – Friday  Hours: Full-time, 40-hours/week FLSA Status: Hourly, Nonexempt Clearance: Ability to obtain Secret level Position Summary   The Help Desk Specialist II provides advanced front-line technical support services to end users by troubleshooting and resolving hardware, software, and access-related issues. This role serves as an initial point of contact for IT support requests and ensures timely resolution or escalation in accordance with established service level standards. The position supports mission-critical operations by delivering reliable, professional IT support services and maintaining high levels of customer satisfaction. The performance of this position is key to RavenTek's performance on the contract, and therefore RavenTek's mission to support the customer....