JOHN B SANFILIPPO & SON, INC

The Production Manager is responsible for planning, coordinating, and supervising production operations and staff within a designated department.   Hours: 4pm-3am with ability to flex due to business needs.   Functions of the Position: Manage and supervise production lines, personnel, and facility operations. Ensure employee productivity, facility safety, and proper maintenance activities in collaboration with other managers and supervisors. Ensure adherence to SQF Code requirements. Execute and oversee production schedules to meet operational goals. Directly supervise, train, develop, and evaluate production supervisors and line personnel. Monitor and maintain production standards related to efficiency, material waste, and product quality. Monitor and control departmental costs to meet budget targets. Enforce safety, GMP, and allergen programs, and attend and support relevant training initiatives. Lead and participate in continuous improvement initiatives to...

The Customer Service Representative manages the order lifecycle from receipt through delivery for assigned customers, maintaining ownership of each transaction and ensuring timely resolution of issues.   This position is on-site 4 days a week in Elgin, IL.   Functions of the Position: Execute the full order management process for assigned customers. Monitor order progress, follow up on internal delays, and communicate updates, changes, or issues to brokers and/or customers in a timely manner. Process orders for both assigned and unassigned customers and assist with new account setup. Ensure all order revisions are scanned on the same day as receipt to prevent billing delays. Maintain ongoing communication with brokers, customers, and JBSS business managers to address questions, resolve issues, and identify service improvement opportunities. Develop strong working relationships and coordinate with cross-functional teams to fulfill customer orders....