University of Houston - Downtown
Houston, TX, USA
Department : User Support Services Salary : $12.00 per hour ****This position is at the UHD Northwest Campus**** Job Duties and Responsibilities • Monitors the operation of the general computer lab and assists with software installations if needed • Greets students as they come into the general computer area and provides first-tier user support to students and faculty • Provides data entry for the Help Desk Ticketing System • Performs opening and/or closing procedures • Performs other duties as assigned Knowledge, Skills, and Abilities • Must have good telephone etiquette and good customer service skills • Knowledge of Windows Operating Systems, Internet browsers, MS Office Professional Suit, and other applications • Must be a self-starter in exercising initiative and have the ability to get things done by performing daily tasks effectively • Solve basic routine Software and Hardware issues as necessary Qualifications • Must be a UHD student • Must be able to...