Carter Bankshares

SUMMARY : The Patch Management Analyst is responsible for coordinating, deploying, validating, and documenting operating system, application, and firmware patches across the organization's IT environment. This role supports cybersecurity risk reduction, system stability, and regulatory compliance by ensuring timely remediation of vulnerabilities in accordance with organizational policies and industry standards. ESSENTIAL JOB FUNCTIONS : Plan, schedule, and execute patching for servers, workstations, network devices, and cloud-based systems in accordance with defined maintenance windows Monitor vendor security advisories, vulnerability feeds, and threat intelligence sources to identify applicable patches and remediation actions Evaluate, test, and validate patches in development or staging environments prior to production deployment Coordinate patch deployment activities with infrastructure, application, and business stakeholders to minimize...

SUMMARY : As a Financial Services Representative, you are stepping into a dynamic role that blends customer interaction and providing financial expertise. The FSR role allows you to be the first point of contact for customers where you'll guide them through their banking needs with a proactive and personalized touch. Whether handling every-day transactions, educating on self-service options, helping with basic banking needs, or routing customers to the appropriate next step, you will be building relationships with customers to improve their financial well-being day in and day out. ESSENTIAL JOB FUNCTIONS : Provides a range of customer services including transaction processing, customer and account servicing, opening new accounts and products, and referring to partners Delivers exceptional customer experience through every customer interaction by proactively engaging customers to build relationships through meaningful conversation, asking relevant questions,...

SUMMARY : The Retail Area Manager is a leader in the Retail Line of Business responsible for achieving sales, service, operational, risk management, and financial performance objectives and goals in an area market. This position encourages and facilitates continuous improvement, provides coaching and feedback, oversees talent and performance management plans, and consistently models the desired skills and behaviors that produce high-performing leaders and teams. The Retail Area Manager collaborates with internal and external partners such as CRA, Corporate Sales, Commercial Banking, and other cross Line of Business (xLOB) associates to execute strategies and methodologies that drive performance results. ESSENTIAL JOB FUNCTIONS : Facilitate and oversee the successful execution of corporate and retail strategic initiatives and programs while providing oversight to ensure the effective and consistent application of retail operating model-defined behaviors, skills,...

SUMMARY : The Mortgage Loan Originator (MLO) is responsible for soliciting, structuring and closing 1-4 family real estate loans as well as developing new mortgage loan business. The MLO develops a plan for collaborating with assigned bank branches to cause quality mortgage loan referrals. Additionally, the MLO develops an external network of Realtor, builder, and other referral partners. The MLO takes loan applications, collects relevant loan documentation and ensures that borrowers receive a quality origination experience. The MLO represents the bank in the local community through active involvement in key trade and other groups such as Realtor associations. ESSENTIAL JOB FUNCTIONS : Source and develop loans for residential real estate and new construction lending, both internally and externally Collaborate with bank Branch Managers to establish a referral plan and system Conduct regular training, share best practices and successes Conducts loan...

SUMMARY : The Branch Manager develops, expands, and maintains business relationships with customers while providing oversight and accountability for branch associates, ensuring financial performance, customer satisfaction, and adherence to branch policies and procedures. Demonstrates leadership competency and models skills and behaviors that produce high-performing teams. ESSENTIAL JOB FUNCTIONS : Lead, manage, and develop a branch team of direct reports with moderate to high complexity and risk in retail banking branch Drive branch revenue for a branch with moderate to high core deposit and loan balances through consumer and small business relationship development and new customer strategies; Drive the branch core deposit and loan growth through face to face appointments with customers, outbound calling, and participating on external business development calls with other partners Facilitate and participate in market, civic, government, professional,...

SUMMARY : As a Financial Services Representative, you are stepping into a dynamic role that blends customer interaction and providing financial expertise. The FSR role allows you to be the first point of contact for customers where you'll guide them through their banking needs with a proactive and personalized touch. Whether handling every-day transactions, educating on self-service options, helping with basic banking needs, or routing customers to the appropriate next step, you will be building relationships with customers to improve their financial well-being day in and day out. ESSENTIAL JOB FUNCTIONS : Provides a range of customer services including transaction processing, customer and account servicing, opening new accounts and products, and referring to partners Delivers exceptional customer experience through every customer interaction by proactively engaging customers to build relationships through meaningful conversation, asking relevant questions,...

SUMMARY : As a Financial Services Representative, you are stepping into a dynamic role that blends customer interaction and providing financial expertise. The FSR role allows you to be the first point of contact for customers where you'll guide them through their banking needs with a proactive and personalized touch. Whether handling every-day transactions, educating on self-service options, helping with basic banking needs, or routing customers to the appropriate next step, you will be building relationships with customers to improve their financial well-being day in and day out. ESSENTIAL JOB FUNCTIONS : Provides a range of customer services including transaction processing, customer and account servicing, opening new accounts and products, and referring to partners Delivers exceptional customer experience through every customer interaction by proactively engaging customers to build relationships through meaningful conversation, asking relevant questions,...

SUMMARY : The Bank Help Desk Supervisor oversees the Bank Help Desk staff to ensure end users and customers are receiving the appropriate assistance. This includes the responsibility of managing all procedures related to the identification, prioritization, and resolution of end user help requests, including the monitoring, tracking, and coordination of Bank Help Desk functions. The Bank Help Desk Supervisor also contributes to problem resolution by giving in-person, hands-on support to end users at the desktop level. ESSENTIAL JOB FUNCTIONS : Performs all Bank Help Desk functions, answers questions, and gives guidance to the Bank Help Desk Analysts Communicates with branches and departments through telephone and email Answers questions, offers advice and assistance to branch/department personnel regarding DNA operating system, Nautilus, Carter on the Go applications Provides assistance to branches with customers that have debit card transactions using...

SUMMARY : As a Financial Services Representative, you are stepping into a dynamic role that blends customer interaction and providing financial expertise. The FSR role allows you to be the first point of contact for customers where you'll guide them through their banking needs with a proactive and personalized touch. Whether handling every-day transactions, educating on self-service options, helping with basic banking needs, or routing customers to the appropriate next step, you will be building relationships with customers to improve their financial well-being day in and day out. ESSENTIAL JOB FUNCTIONS : Provides a range of customer services including transaction processing, customer and account servicing, opening new accounts and products, and referring to partners Delivers exceptional customer experience through every customer interaction by proactively engaging customers to build relationships through meaningful conversation, asking relevant questions,...

SUMMARY : The Application Delivery Analyst provides application maintenance and support to minimize service disruption and simplify operations. This position investigates and resolves issues with software applications by diagnosing root causes. An Application Delivery Analyst must have a solid understanding of technical applications, operating systems, computers, and applications software. ESSENTIAL JOB FUNCTIONS : Provide end user support for core applications Identify and document user and system issues Assist in the maintenance of applications and test environments, including 24×7, high-availability systems Conduct application testing, build test scripts, support client application testing, and collect and summarize test data Coordinate project activities with bank personnel Produce organized and informative system documentation, including details of application configuration and installation and infrastructure Train users on...

SUMMARY : As a Financial Services Representative, you are stepping into a dynamic role that blends customer interaction and providing financial expertise. The FSR role allows you to be the first point of contact for customers where you'll guide them through their banking needs with a proactive and personalized touch. Whether handling every-day transactions, educating on self-service options, helping with basic banking needs, or routing customers to the appropriate next step, you will be building relationships with customers to improve their financial well-being day in and day out. ESSENTIAL JOB FUNCTIONS : Provides a range of customer services including transaction processing, customer and account servicing, opening new accounts and products, and referring to partners Delivers exceptional customer experience through every customer interaction by proactively engaging customers to build relationships through meaningful conversation, asking relevant questions,...

SUMMARY : Under minimal direction, generates loans, deposits, fee income, and referrals through prospecting, analyzing, underwriting, approving, and closing relationships with individuals, businesses and professionals. ESSENTIAL JOB FUNCTIONS : Calls on existing and potential customers to develop new business and/or expand and retain current business Solicits total banking relationships by working with all lines of business partners to demonstrate full scope of bank products and services Interviews commercial lending applicants to develop information concerning their businesses, needs, desires, abilities, and earnings to determine whether a loan may be an acceptable risk Work closely with Credit partners in the administration of new and existing loan relationships Makes decisions on loans and establishes terms within specified lending limits, or makes recommendations to a higher authority Follows current loans and credit lines to ensure...

SUMMARY : As a Financial Services Representative, you are stepping into a dynamic role that blends customer interaction and providing financial expertise. The FSR role allows you to be the first point of contact for customers where you'll guide them through their banking needs with a proactive and personalized touch. Whether handling every-day transactions, educating on self-service options, helping with basic banking needs, or routing customers to the appropriate next step, you will be building relationships with customers to improve their financial well-being day in and day out. ESSENTIAL JOB FUNCTIONS : Provides a range of customer services including transaction processing, customer and account servicing, opening new accounts and products, and referring to partners Delivers exceptional customer experience through every customer interaction by proactively engaging customers to build relationships through meaningful conversation, asking relevant questions,...

SUMMARY : As a Financial Services Representative, you are stepping into a dynamic role that blends customer interaction and providing financial expertise. The FSR role allows you to be the first point of contact for customers where you'll guide them through their banking needs with a proactive and personalized touch. Whether handling every-day transactions, educating on self-service options, helping with basic banking needs, or routing customers to the appropriate next step, you will be building relationships with customers to improve their financial well-being day in and day out. ESSENTIAL JOB FUNCTIONS : Provides a range of customer services including transaction processing, customer and account servicing, opening new accounts and products, and referring to partners Delivers exceptional customer experience through every customer interaction by proactively engaging customers to build relationships through meaningful conversation, asking relevant questions,...

SUMMARY : As a Financial Services Representative, you are stepping into a dynamic role that blends customer interaction and providing financial expertise. The FSR role allows you to be the first point of contact for customers where you'll guide them through their banking needs with a proactive and personalized touch. Whether handling every-day transactions, educating on self-service options, helping with basic banking needs, or routing customers to the appropriate next step, you will be building relationships with customers to improve their financial well-being day in and day out. ESSENTIAL JOB FUNCTIONS : Provides a range of customer services including transaction processing, customer and account servicing, opening new accounts and products, and referring to partners Delivers exceptional customer experience through every customer interaction by proactively engaging customers to build relationships through meaningful conversation, asking relevant questions,...

SUMMARY : Under minimal direction, generates loans, deposits, fee income, and referrals through prospecting, analyzing, underwriting, approving, and closing relationships with individuals, businesses and professionals. ESSENTIAL JOB FUNCTIONS : Calls on existing and potential customers to develop new business and/or expand and retain current business Solicits total banking relationships by working with all lines of business partners to demonstrate full scope of bank products and services Interviews commercial lending applicants to develop information concerning their businesses, needs, desires, abilities, and earnings to determine whether a loan may be an acceptable risk Work closely with Credit partners in the administration of new and existing loan relationships Makes decisions on loans and establishes terms within specified lending limits, or makes recommendations to a higher authority Follows current loans and credit lines to ensure...

SUMMARY : The Credit Systems Administrator is responsible for data entry and quality assurance of information critical to the performance measurement of Carter Bank's commercial lending practice. This information content drives management's perception of individual and portfolio performance and is utilized in critical strategic decisions. This position is also responsible for maintaining and continuously improving the structure and reporting process for various data sources related to the position. ESSENTIAL JOB FUNCTIONS : Oversees the integrity of data tracked on Abrigo/Sageworks systems Works with multiple departments to review the structure, content, and quality of system-generated reports, maintains the correct data, and conducts reporting Streamlines current processes and reports, and works on various special projects to improve the department's efficiency as it pertains to information systems Aids in the structure and reporting of, but not...

SUMMARY : As a Financial Services Representative, you are stepping into a dynamic role that blends customer interaction and providing financial expertise. The FSR role allows you to be the first point of contact for customers where you'll guide them through their banking needs with a proactive and personalized touch. Whether handling every-day transactions, educating on self-service options, helping with basic banking needs, or routing customers to the appropriate next step, you will be building relationships with customers to improve their financial well-being day in and day out. ESSENTIAL JOB FUNCTIONS : Provides a range of customer services including transaction processing, customer and account servicing, opening new accounts and products, and referring to partners Delivers exceptional customer experience through every customer interaction by proactively engaging customers to build relationships through meaningful conversation, asking relevant questions,...

SUMMARY : Th e Branch Manager develops, expands, and maintains business relationships with customers while providing oversight and accountability for branch associates, ensuring financial performance, customer satisfaction, and adherence to branch policies and procedures. Demonstrates leadership competency and models skills and behaviors that produce high-performing teams. ESSENTIAL JOB FUNCTIONS : Lead, manage, and develop a branch team of direct reports with low to moderate complexity and risk in retail banking branch Drive branch revenue for a branch with low to moderate core deposit and loan balances through consumer and small business relationship development and new customer strategies; Drive the branch core deposit and loan growth through face to face appointments with customers, outbound calling, and participating on external business development calls with other partners Participate in market, civic, government, professional, business, community...

SUMMARY : As a Financial Services Representative, you are stepping into a dynamic role that blends customer interaction and providing financial expertise. The FSR role allows you to be the first point of contact for customers where you'll guide them through their banking needs with a proactive and personalized touch. Whether handling every-day transactions, educating on self-service options, helping with basic banking needs, or routing customers to the appropriate next step, you will be building relationships with customers to improve their financial well-being day in and day out. ESSENTIAL JOB FUNCTIONS : Provides a range of customer services including transaction processing, customer and account servicing, opening new accounts and products, and referring to partners Delivers exceptional customer experience through every customer interaction by proactively engaging customers to build relationships through meaningful conversation, asking relevant questions,...