iTech AG

OVERVIEW iTech AG is seeking an experienced ServiceNow Certified Master Architect to lead our efforts in harnessing the full potential of the ServiceNow platform to drive IT modernization and business growth. This role encompasses strategic advisory, solution development, delivery leadership, and innovation within the ServiceNow ecosystem. The successful candidate will be a key player in business capture, prototypes and demonstrations, proposal activities, delivery, and in fostering a culture of innovation and continuous improvement across iTech AG’s portfolio of ServiceNow customers.   This job requires a variety of ServiceNow certifications including the prestigious Certified Master Architect (CMA) credential.     ROLES AND RESPONSIBILITIES Design, develop, integrate, and operate ServiceNow prototypes and demos, providing high-quality solutions for business development, capture, and proposal lifecycles. Actively engage with and contribute to the...

OVERVIEW iTech AG is seeking a ServiceNow Business Systems Analyst to support a federal client. The analyst works with the client’s IT, HR, and business offices to turn their needs into well-defined ServiceNow requirements across HR Service Delivery, Customer Service Management, IT Service Management, and Strategic Portfolio Management. On a nine-person Agile team, the analyst leads requirements, user research, acceptance testing, training, and change activities. ROLES AND RESPONSIBILITIES Gather, document, and validate requirements with OJP stakeholders across HRSD, CSM, ITSM, SPM, and scoped business applications Translate business needs into epics, features, and user stories with testable acceptance criteria, reviewed with product owners Model current-state and future-state business processes and recommend out-of-the-box ServiceNow solutions over customization Write functional specifications, process flows, and test scenarios Manage and refine the...

OVERVIEW   iTech AG is seeking an SecOps Practice Lead – ServiceNow Architect  to lead the solution architecture for a federal customer's cyber risk and Continuous Authorization and Monitoring (CAM) program. This is a senior, architect-level role responsible for owning the end-to-end IRM solution design on the ServiceNow platform and the integration architecture that connects it across multiple ServiceNow products — IRM/CAM, Policy and Compliance Management, Risk Management, Flow Designer and Workflow Studio, IntegrationHub, Service Portal/UI Builder, Virtual Agent, and AI/Now Assist. The ideal candidate is a true ServiceNow architect who has implemented IRM end-to-end, from control library and authorization boundary design through SSP management, POA&M and issue remediation, control testing, risk registers, dashboards, and data migration, and can direct developers to deliver it. They bring proven experience architecting cross-product ServiceNow solutions and...

OVERVIEW iTech AG is seeking a Program Director to support a federal enterprise ServiceNow implementation. The Program Director will be responsible for the coordination and successful completion of assigned projects and workstreams, overseeing all aspects of project execution from planning through delivery. The role will establish and manage schedules, set deadlines, assign responsibilities, coordinate resources, monitor performance, and summarize project progress. The Program Director will serve as a key interface among Government stakeholders, technical teams, business users, and iTech AG leadership to ensure work is delivered on schedule, within scope, and in alignment with contractual and mission requirements. The ideal candidate brings extensive experience and sound judgment to plan and accomplish goals, manage competing priorities, resolve issues, and lead the work of others in a dynamic federal IT environment. ROLES AND RESPONSIBILITIES Coordinate and manage...

OVERVIEW iTech AG seeks a Technical Project Manager to lead delivery and training for a federal enterprise ServiceNow implementation. The role coordinates the project team and client stakeholders across planning, configuration, migration, testing, go-live, and knowledge transfer. The initial work covers IT service management, strategic portfolio management, and migration of Jira and Confluence data. Additional modules may enter scope if ordered. ROLES AND RESPONSIBILITIES Lead kickoff, discovery workshops, sprint planning, demonstrations, user acceptance testing coordination, go-live preparation, and post-launch handoff Maintain the work management plan, delivery schedule, staffing assignments, risk and issue registers, dependencies, decisions, and project status reports Facilitate two-week delivery sprints, maintain a prioritized backlog, translate requirements into user stories and acceptance criteria, and track work through testing and approval Coordinate...

OVERVIEW iTech AG is seeking an experienced Project Manager to lead delivery of ServiceNow platform sustainment, enhancement, and modernization for a federal client. The environment spans IT Service Management and the automated contact center, HR Service Delivery (HRSD), Customer Service Management and Public Sector Digital Services, Strategic Portfolio Management (SPM), Hardware and Software Asset Management, Virtual Agent, and scoped business applications. This role requires hands-on ServiceNow delivery experience, a strong command of Agile delivery, and experience managing performance-based federal task orders. This individual will serve as the client’s single point of contact for escalation and will own cost, schedule, quality, personnel, subcontract performance, and contract reporting for a nine-person iTech AG and subcontractor team. The Project Manager will lead the transition-in from award through core operational readiness at Day 30 and will run the governance,...