iTech AG

OVERVIEW   iTech AG is seeking a strong ServiceNow Business Process Consultant to support a Public Sector Digital Services (PSDS) opportunity. Because this work will be delivered through ServiceNow, the resource must bring strong platform knowledge, relevant certifications, and proven experience translating public sector service delivery needs into scalable ServiceNow solutions.   The ideal candidate has experience with CRM-style workflows, business process discovery, requirements definition, stakeholder facilitation, process mapping, user story development, and ServiceNow PSDS or CSM implementations. PSDS experience and certification are preferred; CSM experience and certification may be acceptable when paired with strong CRM workflow experience.   ROLES AND RESPONSIBILITIES Lead business process discovery, stakeholder workshops, and requirements-gathering sessions for ServiceNow PSDS/CSM solutions   Document current-state and future-state workflows for...

OVERVIEW iTech AG is seeking a Senior ServiceNow Developer to support a federal program by designing, developing, and enhancing ServiceNow solutions in a secure, scalable, and compliant environment. This role serves as a senior technical contributor responsible for building high-quality platform functionality, developing user-facing portals, and supporting core ServiceNow capabilities aligned to mission and business needs. The ideal candidate brings strong hands-on ServiceNow development experience, deep familiarity with portal technologies, and the ability to work collaboratively within Agile and SAFe delivery environments. This role requires a developer who can translate requirements into maintainable, performant ServiceNow solutions while adhering to federal standards and best practices. ROLES AND RESPONSIBILITIES Design, develop, and configure ServiceNow solutions to support federal program requirements Build and maintain custom applications, workflows,...

OVERVIEW iTech AG is seeking a Technical Project/Program Manager to lead initiatives centered around ServiceNow presales, prototypes, and solution delivery across multiple projects and programs. This role focuses on strategic leadership, enabling innovation through collaboration with architects, developing compelling demos and prototypes, and aligning solutions with customer needs and business growth objectives. The ideal candidate will combine program management expertise with deep knowledge of the ServiceNow platform to drive IT modernization and deliver transformative solutions, manage the launch of new offerings, and support marketing and documentation of new solutions. This position offers the opportunity to contribute directly to iTech AG’s growth as a ServiceNow Elite Partner by fostering innovation, supporting business development, and enhancing technical delivery .    ROLES AND RESPONSIBILITIES Lead and manage initiatives that showcase the...

OVERVIEW   iTech AG is seeking a ServiceNow ITOM Senior Developer (IT Operations Management) to deliver the hands-on build and configuration of ITOM solutions for federal customers. This is a senior developer role responsible for delivering the end-to-end ITOM build on the ServiceNow platform including CMDB, Discovery, Service Mapping, and Event Management, and the integrations that connect it across multiple ServiceNow products. The ideal candidate is a hands-on ServiceNow developer who has built ITOM end-to-end, CSDM-aligned CMDB design, identification and reconciliation, Discovery and MID Server deployment, Service Mapping of application services, event integration and alert correlation, dashboards, and CMDB data population, and can work independently across the full build. They bring proven experience building cross-product ServiceNow solutions and enterprise integrations in FISMA/FedRAMP-governed environments. This role contributes to the ITOM technical solution...

OVERVIEW iTech AG is seeking a Senior ServiceNow Developer to support our Federal Deposit Insurance Corporation (FDIC) ServiceNow Task Order 3 program. This is a full-time, fully remote W-2 position supporting an established ServiceNow implementation focused primarily on Human Resources Service Delivery (HRSD), with additional Workplace Service Delivery (WSD) responsibilities. The developer will join an Agile delivery team enhancing HR workflows, scoped applications, Talent Development capabilities, reasonable accommodation workflows, and other employee-service solutions. Roadmap work includes HR system integrations, IntegrationHub-based interfaces, a new employee toolkit integrated with onboarding, data migration, and future Virtual Agent capabilities. The ideal candidate is an experienced, hands-on ServiceNow developer who can independently execute stories while proactively identifying design questions, technical risks, and better solution approaches before development...