iTech AG

OVERVIEW Participate in a 12-week ServiceNow Developer Training Program (iTech U Cohort), featuring a blend of self-paced learning, instructor-led sessions, and hands-on, project-based activities focused on supporting the internal ServiceNow Project Navigator. The program also included job readiness courses, guest speaker sessions, and live demonstrations. Upon successful completion of the 12-week ServiceNow Developer Training Program, the employee will be eligible for placement in a client support role, likely involving a ServiceNow project. The employee should be prepared to take on the responsibilities of an entry-level developer. If an entry-level developer role is unavailable, the employee may be placed in a supporting role such as testing/QA, analyst, or a similar position.   ROLES AND RESPONSIBILITIES   During the 12-week ServiceNow Developer Training Program (iTech U Cohort), the employee will be assigned a ServiceNow certification in...

OVERVIEW At iTech AG, we’re looking for a Junior ServiceNow Developer who’s excited to grow their career on one of the most widely used enterprise platforms in the world. In this role, you’ll help build and enhance ServiceNow solutions that improve how organizations deliver services to their users and customers. You’ll work alongside experienced developers, architects, and platform owners in a collaborative environment where mentorship and learning are part of the job. The ideal candidate has 2–3 years of hands-on ServiceNow development experience, enjoys solving problems through clean configuration and scripting, and is motivated to develop deeper technical expertise. ServiceNow CSA is required, CAD is strongly desired, and federal experience is a plus. If you’ve worked with Customer Service Management (CSM) or are eager to expand into it, that’s a strong advantage. ROLES AND RESPONSIBILITIES Configure, develop, and enhance ServiceNow Customer Service...

OVERVIEW iTech AG is seeking a ServiceNow HRSD Business Analyst to support the design, implementation, and optimization of Human Resources Service Delivery (HRSD) solutions on the ServiceNow platform. This individual will act as the bridge between HR stakeholders, business leadership, and technical delivery teams by gathering requirements, writing user stories, and ensuring HRSD solutions are aligned to organizational goals such as employee experience, operational efficiency, compliance, and data integrity. You will serve as a functional partner for HR Service Delivery processes, helping mature HR case management, knowledge, employee self-service, and lifecycle workflows while ensuring solutions are scalable, compliant, and value-driven. ROLES AND RESPONSIBILITIES Define and document business and functional requirements for ServiceNow HRSD initiatives. Translate HR and business needs into clear user stories, acceptance criteria, and process flows. Serve as the primary point...