Covenant Transport Solutions

As a Dedicated Operations Representative, you are responsible for managing Strategic Customer/Carrier Accounts within a high-volume brokerage operation. The Dedicated Operations Representative must provide carrier procurement and transportation solutions across multiple modes, improve profitability and provide a high level of customer service. This individual will also develop and foster strategic relationships with an extensive customer/carrier base. At Covenant Transport Solutions, we are committed to servicing our customers and exceeding expectations. Our team members are trained to see the world through the eyes of our customers and transcend the investment of a traditional broker relationship. Responsibilities Tactical Responsibilities: Daily management of dedicated customer/carrier relationships and all freight in transit Focus on load management, assigning carriers to loads, tendering shipments, and holding carriers accountable to committed shipments Focused on...

This role is the driving force behind finding and matching carrier availability to customer needs. Strategic Sourcing Specialists I maximize their capabilities to grow business by sourcing both existing and future customer capacity needs. To that end, the role will develop strong relationships with known motor carriers and source and develop relationships with new carriers to ensure load coverage and excellent service. Responsibilities: Clearly understand internal instructions regarding a customer’s shipment requirements and handle complex shipments Find and hire mentor carriers, and other freight transportation providers, with capabilities to ensure shipment parameters and customer satisfaction are met or exceeded (a/k/a “Cover” loads) ⁠Confidence in carrier selection process to ensure carrier has been fully briefed and properly vetted to be successful with a shipment or series of shipments Develop meaningful relationships with carriers and operational understandings,...

The Transportation Account Manager I manages day-to-day customer interactions for assigned transportation accounts or account segments, facilitates and escalates complex conversations, and ensures operational follow-through that protects both customer satisfaction and company performance. This role serves as a trusted extension of the managed transportation team, owning execution, issue resolution, and customer management Responsibilities Serve as the primary day-to-day point of contact for assigned customers or customer segments. Facilitate customer conversations related to service performance, capacity challenges, exceptions, and operational changes. Negotiate customer-specific solutions and adjustments. Represent the company professionally in customer meetings, calls, and on-site visits. Identify issues that require leadership involvement and escalate appropriately with clear context and recommendations. Coordinate with cross-functional team members to manage tasks,...