Rio Grande Credit Union

Rio Grande Credit Union Job Title:  Payments Specialist Department:  Payments Reports To:  Payments Assistant Manager FLSA Status:  Non-Exempt Grade:  7   Summary The Payment Specialist is responsible for processing card, ACH, negotiable instruments, wires and other payment transactions.   Essential Duties and Responsibilities  include the following. Other duties may be assigned. This job description in no way implies that the duties listed here are the only ones that the employee can be required to perform. The employee is expected to perform other tasks, duties and trainings as dictated by their manager.   Card (Debit, Credit, ATM, Gift/Travel,) Research, troubleshoot, and resolve card issue requests Reset password on card systems Complete card disputes within required timeframe Close out credit cards Adjustments in Extra Awards platform Maintain adequate level of card stock for branches (Gift/Travel) Upload daily card order files Process...

Rio Grande Credit Union Job Title:  eServices Relationship Officer Department:  eServices  Reports To:  eBranch Assistant Manager FLSA Status:  Non-Exempt Grade:  6   Summary  The eServices Relationship Officer is responsible for processing new accounts, member service requests, teller transactions and assist with loan questions through electronic delivery channels. Assists in creating an environment and culture to make members dreams come true.   Essential Duties and Responsibilities  include the following. Other duties may be assigned. This job description in no way implies that the duties listed here are the only ones that the employee can be required to perform. The employee is expected to perform other tasks, duties and trainings as dictated by their manager.   New Account Duties Open new accounts and perform new member onboarding process.  Meet or exceed deposit goals.  Perform initial quality reviews on new accounts.   Member Service...

Rio Grande Credit Union   Job Title:  Lead Member Service Officer Department:  Branch Administration Reports To:  Branch Manager FLSA Status:  Non-Exempt Grade:  7   Summary  The Lead Member Service Officer is responsible for assisting the team and management with department operations and goals, staff development, and training. Assists in creating an environment and culture to make members dreams come true.   Essential Duties and Responsibilities  Include the following. Other duties may be assigned. This job description in no way implies that the duties listed here are the only ones that the employee can be required to perform. The employee is expected to perform other tasks, duties and trainings as dictated by their manager. Lead Duties Assists with training and development of department staff. Assist in making appropriate staffing and service recommendations. Review and recommend process changes to increase efficiency and better serve the member...

Rio Grande Credit Union Job Title: Member Service Officer Department:  Branch Administration Reports To:  Branch Manager FLSA Status:  Non-Exempt Grade:  6   Summary  The Member Service Officer is responsible for processing new accounts, member service requests, teller transactions through in-person channels. Assists in creating an environment and culture to make members dreams come true.   Essential Duties and Responsibilities  Include the following. Other duties may be assigned. This job description in no way implies that the duties listed here are the only ones that the employee can be required to perform. The employee is expected to perform other tasks, duties and trainings as dictated by their manager. New Account Duties Open new accounts and perform new member onboarding process Meet or exceed deposit goals  Perform initial quality review on new account Member Service Request Duties Perform and resolve routine account-related...