San Luis Resort

Overview: The Security Officer’s main function is to provide a friendly and safe environment for guests and team members while protecting company assets.  Responsibilities: Essential Duties and Requirements Include but are not limited to:  Responsible for the safety and welfare of all guests and employees.  Responsible for maintaining order and keeping the peace on the property.  Perform area-based security patrols in assigned areas throughout the property.  Consistently deliver positive, courteous, and professional guest service in all interactions with guests, visitors, vendors, and fellow employees.  Exercise good judgment in solving problems and resolution of guest issues.  Provide medical assistance to persons in need, including First Aid and CPR when necessary.  Uphold and enforce gaming regulations, company policies, and procedures, as well as all Federal and State laws and regulations.  Read, interpret, and analyze security reports and other...

Overview: The Security Supervisor is responsible for assisting the Director of Security in the operation of the Security Department, in an attentive, friendly efficient and courteous manner, providing all guests with a safe and secure environment throughout their stay, and for protecting hotel guests, associates and the physical property of the company.  Provide an appropriate level of security in an open-access environment that does not impede business flow and customer service. Responsibilities: Perform oversight audits of all security-related vulnerabilities.  Using observation and security audits, recommend corrective action options to senior management. Identify physical security, operational process and personnel related vulnerabilities.   Using observation and security audits, recommended corrective action options to senior management. Ensure the corrective action is accomplished by racking identified vulnerabilities and deficiencies. Develop and implement...

Overview: The Director of Rooms is responsible for ensuring the operation of the Front Office, Reservations, Guest Services, Concierge, Activities, Villas, Housekeeping, and Laundry departments. Communicate in an attentive, friendly, efficient and courteous manner, providing all guests with quality service while maximizing room revenue and productivity, and developing managers and employees. Responsibilities: Essential: Approach all encounters with employees in an attentive, friendly, courteous and service-oriented manner. Maintain regular attendance in compliance with standards, as required by scheduling which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working. Always comply with standards and regulations to encourage safe and efficient hotel operations. Always maintain a warm and friendly demeanor. Employees must, at all times, be...

Overview: Front Desk Manager  The Front Desk Manager is responsible for ensuring the operation of the Concierge, Valet and Front Desk personnel in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay.  Must have a continued focus on all Five Diamond Standards. Responsibilities: Motivate, coach, counsel and discipline all front desk/valet/concierge associates. Ensure compliance to Pre-Shift Previews. Prepare and conduct all Front Office interviews and follow hiring procedures. Develop associate morale and ensure training of Front Office associates. Participate in required M.O.D. program as scheduled. Review Front Office staff’s worked hours for payroll and submit to accounting on a timely basis. Prepare employee schedule according to business forecast, payroll budget guidelines and productivity requirements. Maintain a professional working relationship and promote open...

Overview: Nail Technician The Nail Technician is  responsible for providing professional nail care services while creating a clean, welcoming, and sanitary environment for guests.   Responsibilities: Must be able to perform professional manicures, pedicures, gel polish, acrylics, dip powder, and nail enhancement services.  Monitor and maintain the cleanliness and orderliness of the facilities including ensuring facility/amenities are in proper working order. Promote and sell retailproducts and additional spa services. Check appointment schedule and print daily activities as required as well as complete daily reports. Ensure inventory control through proper usage of products. Maintain passing scores on treatment inspections. Maintain current license and certifications as required. Assist with front desk or locker room functions, as necessary. Qualifications: High School diploma or equivalent required. Minimum of 1000 hours of education....

Overview: Cosmetologist The Cosmetologist is responsible for providing quality, professional service in the administration of hair and nail services to guests of the spa.   Responsibilities: Must be able to perform various types of haircuts, color and styles and continue to be proficient in all current trends.  Must be able to provide current, quality professional nail services and be proficient in all current trends. Monitor and maintain the cleanliness and orderliness of the facilities including ensuring facility/amenities are in proper working order. Provide Spa tours as necessary. Promote and sell Spa approved products. Check appointment schedule and print daily activities as required as well as complete daily reports. Ensure inventory control through proper usage of products. Maintain passing scores on treatment inspections. Maintain current license and certifications as required. Assist with front desk or locker room functions, as...

Overview: Beverage Supervisor As a Beverage Supervisor, you will play a crucial role in overseeing the daily operations of our diverse and high-energy dining & bar outlets. If you are enthusiastic about delivering exceptional customer service, managing a talented team, and ensuring a seamless dining experience for our guests, we want to hear from you! Responsibilities: Lead and motivate a team of servers, bartenders, and support staff to ensure a high standard of service Oversee the day-to-day operations of food and beverage outlets, including restaurants, bars, and lounges Ensure compliance with health and safety regulations Qualifications: Minimum of two years of experience in a supervisory role in the food and beverage industry Strong knowledge of food and beverage operations, including inventory control and cost management Exceptional customer service and communication skills Ability to work in a fast-paced...

Overview: The Engineer is responsible for performing routine repairs and preventative maintenance to ensure building systems operate efficiently.   All duties are to be performed in accordance with departmental and property policies, practices, and procedures.   Responsibilities: Accountable for all maintenance and repairs of the facility Knowledgeable in all aspects of Hotel Operations Maintenance Will assist all other trades and crafts with routine and emergency work assignments Ability to work on call shifts for emergencies, holidays, and weekends Qualifications: Be at least 21 years of age Related degree preferred or accredited certifications Minimum two years experience Knowledge of carpentry, air conditioning, electrical, plumbing, hazardous chemicals, general and preventative maintenance What we offer you: Multiple benefit plans to suit your needs...

Overview: Barista The Barista provides the highest level of service to guests in an attentive, courteous, and efficient manner. The Barista promotes coffee consumption by educating guests, displaying coffee salesmanship and friendly hospitality.   Responsibilities: Consistently deliver positive, courteous, and professional guest service in all interactions with guests, visitors, vendors, and fellow employees Discover customer needs and suggests products with every customer to enhance services and meet sales goals Prepare a variety of customer beverages such as espresso drinks Responsible for keeping an accurate count of all money and comps received for customers and follow cash handling policies     Qualifications: Knowledgeable of coffee products and specialty food items Record of accomplishment in delivering exceptional guest or client experience Effective communication skills...

Overview: Laundry Attendant   The Laundry Attendant is responsible for washing, ironing, folding and distributing all soiled linens, towels, napkins and tablecloths. Responsibilities: Wash and dry all dirty linens, towels, rags, etc. Sort all hotel linen according to type, color size, etc. Pre-treat all stained linen before washing. Clean dryer filter daily and maintain all equipment as trained. Operate iron as per standard and ensure that it is shut off at the end of day. Sweep and mop laundry floors, storing all linens off the floor. Fold towels and linens. Qualifications: High School diploma or equivalent and/or experience in a hotel or a related field preferred. Must be able to multi task. Must routinely meet deadlines.   Physical requirements: Flexible and long hours sometimes required. Heavy work – Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently and or 20 pounds of force...

Overview: Valet Attendant As a Valet Attendant, you will play a key role in creating a positive first impression for our guests by providing efficient and courteous valet services.   Responsibilities: Safely and responsibly park and retrieve guests' vehicles in designated areas Maintain a high level of care and attention while operating guests' vehicles Assist guests with opening doors, retrieving belongings, and ensuring a smooth transition to and from their vehicles Manage traffic flow at the valet stand to ensure a safe and organized environment Coordinate with other valet attendants to optimize parking space usage Effectively communicate with guests, colleagues, and casino staff Conduct basic visual inspections of guests' vehicles for damage or other issues; Report any damages or issues promptly and accurately Qualifications: Previous experience as a valet attendant or in a...

Overview: Cook It is the responsibility of the  Cook to prepare all food items according to menu, recipes, plate specifications, and guest requests. This role is also responsible for assuring food preparation and service is of the highest quality and according to specified prep times.   Responsibilities: Prepare food according to established specifications and standardized recipes Inspect equipment, cold meats, seafood, and produce to ensure product quality standards are met Maintain established inventory levels and order stock Ensure proper product rotation, storage, and quantity controls Consistently apply established safety and sanitation procedures Assist all stations and respective lines as necessary Ability to read, decipher and execute cooking procedures and plate presentation based on established recipes and plate specifications Qualifications: Minimum age requirement is 18...

Overview:     It is the responsibility of the Room Attendant to clean and sanitize guest rooms in their assigned area to ensure the rooms are ready for guest arrival. Responsibilities: Quickly and efficiently cleans guest rooms and bathrooms to meet standards for cleanliness, sanitation, and appearance Performs tasks such as vacuuming, dusting, removing trash, changing bed linens, and any other cleaning procedures necessary Provides a high level of service when engaging with guests, using problem-solving, attention to detail, and guest safety Checks rooms and notes repair needs prior to releasing room for future occupancy (doesn’t release deficient rooms) Qualifications: Professional appearance and demeanor Effective communication skills Prior experience as a Room Attendant What we offer you: Multiple benefit plans to suit your needs...

Overview:     As a Houseperson, you will play a crucial role in maintaining the cleanliness and presentation of our hotel spaces, ensuring a comfortable and inviting environment for our guests. Responsibilities: Perform cleaning tasks in various areas of the hotel, including elevators, public spaces, restrooms, and common areas Ensure all cleaning activities meet established standards of cleanliness and hygiene Work closely with the housekeeping team to ensure a coordinated effort in maintaining a clean and orderly environment Assist with the setup and breakdown of meeting rooms and event spaces Provide assistance to guests with inquiries or requests related to cleanliness and maintenance Uphold a positive and professional demeanor while interacting with guests and team members Assist room attendants when necessary Qualifications: Previous experience in housekeeping or a related...

Overview:    Front Desk Agent  A Front Desk Agent is responsible for welcoming and providing friendly service to guests. Responsibilities: Consistently deliver positive, courteous and professional guest service in all interactions with guests, visitors, vendors and fellow employees Register arriving guests by completing appropriate paperwork and obtaining proper payment information Settle account balances of departing guests by accepting payment and handling cash drawer. Investigate and resolve general billing discrepancies Respond to guest inquiries concerning entertainment or attractions and provide guests with general information to ensure a pleasant stay in the hotel Print and process routine reports and may assist in the training of new departmental employees Promote positive public/employee relations at all times Uphold guest relations in a positive manner; refers guest to appropriate...

Overview: Cocktail Server A Cocktail Server is a key member of our hospitality staff. This position contributes to the overall guest experience by providing excellent service and creating a positive atmosphere. If you are friendly, outgoing, and enjoy working in a dynamic environment, we invite you to apply for this exciting opportunity.   Responsibilities: Greet guests in a friendly and welcoming manner; Take and deliver drink orders promptly and accurately while providing recommendations on specialty cocktails and other beverages Engage with customers, anticipating their needs and preferences Ensure accuracy in taking and delivering orders Verify guest identification for age-restricted purchases Maintain a clean and organized work area; Monitor and restock supplies as needed Collaborate with bartenders and other staff to ensure smooth service Communicate effectively with team members to fulfill...

Overview: Cook It is the responsibility of the  Cook to prepare all food items according to menu, recipes, plate specifications, and guest requests. This role is also responsible for assuring food preparation and service is of the highest quality and according to specified prep times.  Experience in preparing sushi required.   Responsibilities: Prepare food according to established specifications and standardized recipes Inspect equipment, cold meats, seafood, and produce to ensure product quality standards are met Maintain established inventory levels and order stock Ensure proper product rotation, storage, and quantity controls Consistently apply established safety and sanitation procedures Assist all stations and respective lines as necessary Ability to read, decipher and execute cooking procedures and plate presentation based on established recipes and plate specifications...

Overview: CoCondominium Concierge  A Condominium Concierge is responsible for welcoming and providing friendly service to the San Luis Resort Condominium guests. Responsibilities: Consistently deliver positive, courteous and professional guest service in all interactions with guests, visitors, vendors and fellow employees Register arriving guests by completing appropriate paperwork and obtaining proper payment information Settle account balances of departing guests by accepting payment and handling cash drawer. Investigate and resolve general billing discrepancies Respond to guest inquiries concerning entertainment or attractions and provide guests with general information to ensure a pleasant stay in the hotel Print and process routine reports and may assist in the training of new departmental employees Promote positive public/employee relations at all times Uphold guest relations in a positive...

Overview: A Host is the first point of contact for guests and is responsible for presenting exceptional customer service to ensure the guests’ first impression of the restaurant is a positive one.   Responsibilities: Greet and welcome guests as they arrive at the restaurant with a genuine smile and positive attitude Engage with guests, anticipate their needs, and respond promptly to any inquiries or concerns Maintain knowledge of the menu, daily specials, and restaurant promotions to provide accurate information to guests Handle guest complaints or issues professionally or bring them to the manager when necessary Assist with running food, delivering and/or refilling guests’ drinks Guide guests to their tables and present them with menus Take to-go orders over the phone and in person Engage with guests to ensure they're happy with food and service...

Overview: As a Server, you will play a crucial role in ensuring prompt and accurate service to our guests.   Responsibilities: Collaborate with kitchen staff to coordinate the timing of food delivery with the preparation of dishes Provide friendly and professional service to guests, creating a positive dining experience Effectively communicate with kitchen and serving staff to ensure smooth operations Collaborate with servers to ensure table maintenance is an ongoing team effort   Qualifications: Previous experience in a similar role is a plus but not required; training will be provided Strong attention to detail and a commitment to delivering excellent service Exceptional communication and teamwork skills Ability to work in a fast-paced and dynamic environment What we offer you: Multiple benefit plans to suit your needs Paid Time Off 401K...