Ferno-Washington, Inc

Description: Summary This position is the primary point of contact for service support for customers from implementation, triage, and administrative aspects. They need to be comfortable and able to ask appropriate questions, discuss product concerns and understand where to get answers based on each situation. This individual will work to support the customer, sales team, customer service team, technical support, and repair. They will need to be able to document, follow-up and follow-through on requests and customer needs. This is a fast-paced position that requires organization, detail, problem solving and a positive attitude.   Essential Duties and Responsibilities Full life-cycle responsibility for technical inquiries, complaints, repairs, and on-site customer service and care within Ferno’s Product Complaint System(PCS).  Review Open Technical Support emails and review with the technical support team for prompt follow-up with customers to discuss the next steps...