Riggs CAT

Riggs CAT Description: The Yardperson is responsible for general maintenance and logistics of the Yard, as well as supporting the Rental, Parts, and Service Departments as needed.  WHAT YOU'LL DO   Prepare tools for shipment to other stores and dealers. Properly dispose (check-in) all tools that are received for factory, vendors, and other locations. Assemble and disassemble work tools as required and ensure proper labeling of all tools. Maintain good order and cleanliness of the yard. Assist Rental, Parts, and Service Departments when instructed to do so. Greets customers in yard, helping direct them to office or unloading areas. Assists delivery drivers in loading and unloading work tools. Will be involved in washing and/or performing light maintenance on work tools. Has good working knowledge of all work tools. Makes final inspection of equipment before customer receives it, verifying inventory ID number, fuel level, and “rental ready” condition. Verifies...

Riggs CAT Description:   The Parts Sales Associate is a front-line position who is responsible for successfully providing excellent customer service and maintaining professionalism while taking parts orders and arranging timelines for customer delivery/pick-up/etc. WHAT YOU'LL DO Provide exceptional customer service. Maintain a clean, organized, professional and safe work environment. Efficiently and accurately pick, put away, deliver orders and maintain customer will call Fabricates hoses. Ships and receives freight. Process customer and shop orders as well as returns Understands basic principles of inventory control. Interact with customer to determine customer parts needs, process orders and communicate status. Effectively look up appropriate parts in system to determine customer parts needs Demonstrate appropriate cash handling and payment procedures Follows Contamination Control guidelines Executes backorders Accurately process and complete parts orders...

Riggs CAT Description: The Yardperson is responsible for general maintenance and logistics of the Yard, as well as supporting the Rental, Parts, and Service Departments as needed.  WHAT YOU'LL DO                           Prepare tools for shipment to other stores and dealers. Properly dispose (check-in) all tools that are received for factory, vendors, and other locations. Assemble and disassemble work tools as required and ensure proper labeling of all tools. Maintain good order and cleanliness of the yard. Assist Rental, Parts, and Service Departments when instructed to do so. Greets customers in yard, helping direct them to office or unloading areas. Assists delivery drivers in loading and unloading work tools. Will be involved in washing and/or performing light maintenance on work tools. Has good working knowledge of all work tools. Makes final inspection of equipment before customer receives it, verifying inventory ID number, fuel level, and “rental ready”...

Riggs CAT Description: The Rental Production Manager provides support to internal and external personnel in the Rental Department to execute goals and maximize profitability. This position works one-on-one with the rental sales team and rental sales managers to provide quotes, agreements, bid applications, completed allied sales deals, etc. This person follow the life cycle of a rental or allied sales deal from start to finish WHAT YOU'LL DO Work with rental sales team to meet and exceed rental goals Maintain knowledge of current marketing programs and initiatives, current inventory availability, and current financial incentives to customers Manage each deal from quote submission through agreement creation and invoicing Assist salesmen in selection and configuration of machine that’s available Accurately quote allied machine configurations for salesmen presentation to customers Generate allied equipment sale invoices for quotes that are converted to sales Provide...

Riggs CAT Description: The Rental Sales Representative is responsible for successfully providing excellent customer service and maintains an active client base in their respective territory by increasing rental revenue for Caterpillar and Allied equipment.   WHAT YOU'LL DO   Compiles lists of prospective customers for use as sales leads, based on information from newspapers, business directories, industry ads, trade shows, Internet Web sites, and other sources. Travels throughout assigned territory to call on regular and prospective customers to solicit orders or talks with customers on sales floor or by phone. Quotes prices and credit terms and prepares sales contracts for orders obtained. Coordinates with store rental personnel on availability and deliverables Prepares reports of business transactions and keeps expense accounts. Coordinates and/or participates in customer training. Enters new customer data and other sales data for current customers into computer...

Riggs CAT Description:   The Generator Field Tech is responsible for providing high quality repair service on equipment, in order to respond to customer needs in a positive, caring and timely manner and to ensure maximum value for work performed. WHAT YOU'LL DO  ·Troubleshoot, diagnose, and repair large generators at customer jobsite Complete assigned jobs and task to meet flat rate times and re-do metric. · Complete related paperwork and access databases required to complete job (work order, parts order, JSA, DBS, SIMS, SIS web, etc) accurately and timely. · Remove and install parts, disassemble and assemble components, and test and adjust assemblies with minimal supervision. · Diagnose and troubleshoot problems, give recommendations for repairs and make all critical Rental repairs and adjustments. · Test and verify correct operation of all repairs and adjustments. · Apply general failure analysis and procedures to determine proper diagnosis. · Responsible for...

Riggs CAT Description: The Power Systems Service Dispatcher will lead the administrative effort for the Engine Division by overseeing the daily activity of the department. This candidate coordinates, monitors, and improves the department by providing support and guidance to internal and external customers. WHAT YOU'LL DO Prepare and submit new engine orders to Caterpillar and selected vendors Complete dealer searches and trades for new engine requirements Manage the department’s inventory (receiving, tracking, storage, etc.) Prepare and monitor new engine configurations for accuracy and application Assist partners with technical requirements and other pertinent information (including rental department, outside vendors, customers, etc.) Monitor usage and hours of EPG rental units Retrieve and review DODGE reports and forward leads to appropriate team member Monitor and advise on aged and slow moving inventory Build relationships with all internal customers and...

Riggs CAT Description: The General Service Manager (Construction) will be responsible for supporting branch management and service operations with technical, standardized processes, and technician development and evaluation with focus on production. In addition this position will be responsible for assisting management in maintaining consistency through service operations across the state.  WHAT YOU'LL DO:     · Manage assets and service tooling. ·Provide leadership in support all corporate safety initiatives.   ·Management of all Standard Jobs · Maintaining and creation of job Standards  · Provide decisions on critical issues that will affect performance and profitability of Standards · Responsible for management and usage of all Standard Jobs · Responsible for maintaining and creation of job Standards  · Provide decisions on critical issues that will affect performance and profitability of Standards   · Responsible for on-going strategic planning for training and...

Riggs CAT Description: The Learning Management System (LMS) Coordinator is responsible for the daily administration, optimization, and support of the organization’s learning platforms. This role ensures accurate training data, seamless system functionality, and effective delivery of technical training for Riggs Cat technicians. The LMS Coordinator acts as a key liaison among learners, instructors, subject matter experts, IT, and leadership to maintain high-quality training experiences and compliance with Riggs Cat and Caterpillar standards. Requirements:  Proven proficiency with LMS platforms such as Docebo, OpenSesame, or comparable systems.  Strong communication, interpersonal, and customer service skills.  High attention to detail with strong analytical and problem-solving abilities.  Ability to work independently, manage multiple priorities, and meet deadlines.  Understanding of adult learning principles and training industry standards.  Intermediate proficiency in...

Riggs CAT Description: The Safety and Loss Control Assistant is responsible for all aspects of a smoothly run Safety Team in terms of compliance, housekeeping, recordkeeping, etc. This person also monitors and updates corporate and branch safety programs. WHAT YOU'LL DO Assist in completing Monthly, Quarterly, and Annual inspections as required – including reminders and filing completions Assist with the Safety Committee Team meetings and follow-ups – including monthly safety trainings for various workgroups throughout Riggs Research and assist in development of training materials Assist in all OSHA, MSHA, ADEQ, ADOLL, etc. documentation and recordkeeping Assist Safety Team with coordinating and conducting any needed training (CPR, MSHA, OSHA, Genie, Forklift, etc.) Assist with reporting and investigate (if needed) Near Misses at the branch level Assist with Store Audits and follow-up with management team Administer all 3rd Party Vendor responsibilities for various...

Riggs CAT Description:   The Parts Warehouse Associate is responsible for successfully providing excellent customer service and maintaining professionalism while taking parts orders and arranging timelines for customer delivery/pick-up/etc. This person's main responsibilities include parts warehouse inventory, organization, and timely communication to both internal and external customers regarding parts availability and supporting our field service techs with their orders. WHAT YOU'LL DO Provide exceptional customer service. Maintain a clean, organized, professional and safe work environment. Efficiently and accurately pick, put away, deliver orders and maintain customer will call Fabricates hoses. Ships and receives freight. Process customer and shop orders as well as returns Understands basic principles of inventory control. Interact with customer to determine customer parts needs, process orders and communicate status. Effectively look up appropriate parts in...

Riggs CAT Description: The Transportation Safety Specialist develops and implements safety programs, ensuring compliance with regulations (like DOT), training drivers and staff on safe practices, investigating accidents, and conducting transportation safety audits. They manage safety systems, monitor performance metrics, keep up with industry standards, and foster a strong safety culture to reduce risks for drivers, employees, and the public.   WHAT YOU'LL DO:  Program Development & Compliance: Manage and enforce safety policies, procedures, and programs for transportation operations, ensuring adherence to federal, state, and local rules. Training & Development: Deliver training for drivers and staff on vehicle operations, safety techniques, load securement, and emergency procedures. Accident Investigation: Investigate incidents, near misses, and accidents to find root causes and implement corrective actions to prevent recurrence. Audits & Inspections:...

Riggs CAT Description: The Heavy Haul Driver is responsible for driving truck with capacity of more than 3 tons, to transport materials to and from specified destinations.    WHAT YOU'LL DO   Haul Class I though Class III materials. Load and unload truck, ensuring that all cargo is secure. Inspect all aspects of truck equipment such as tires, lights, brakes, gas, oil, and water. Must be able to operate all CAT equipment. Prepare receipts for load pickup. Maintain truck log, according to state and federal regulations. Will work with customers and vendors frequently, must be able to follow directions.   Requirements: WHAT YOU'LL NEED   High school diploma or general education degree (GED); and one (1) year certificate from college or technical school; One year related experience and/or training; or equivalent combination of education and experience. Must have a CDL driver’s license and clear driving record. Ability to work effectively with tools and equipment....

Riggs CAT Description: The Heavy Haul Driver is responsible for driving truck with capacity of more than 3 tons, to transport materials to and from specified destinations.    WHAT YOU'LL DO   Haul Class I though Class III materials. Load and unload truck, ensuring that all cargo is secure. Inspect all aspects of truck equipment such as tires, lights, brakes, gas, oil, and water. Must be able to operate all CAT equipment. Prepare receipts for load pickup. Maintain truck log, according to state and federal regulations. Will work with customers and vendors frequently, must be able to follow directions.   Requirements: WHAT YOU'LL NEED   High school diploma or general education degree (GED); and one (1) year certificate from college or technical school; One year related experience and/or training; or equivalent combination of education and experience. Must have a CDL driver’s license and clear driving record. Ability to work effectively with tools and equipment....

Riggs CAT Description:   The  Equipment Repair Estimator is responsible for providing reliable and accurate quotes for service work including labor, parts, etc. WHAT YOU'LL DO Create service/parts quotes for PSSRs and new and used sales utilizing the PSQ quote function. Create CSA quotes for condition monitoring groups Assist the Standard Job Coordinator by verifying standards Create standards in Service Options Collaborator(SOC) and DBS if needed Assist Rebuild Coordinator in quoting certified rebuilds Qualify and quote larger machine tear down and rebuilds based on formalized guidelines. Develop strong relationships within the dealership Assist in developing and improving the quote processes and procedures Track quote generated repairs to ensure accuracy Qualify and formalize quotes for lease return machines and inspections Requirements:   WHAT YOU'LL NEED High school diploma or equivalent Strong mechanical aptitude Above average computer skills...

Riggs CAT Description:   The Branch Manager is responsible for the overall operations of the branch.   This position will be over the new Rebuild Shop and the Machine Shop.   This includes profitability and effective management of parts, service, sales, and rental operations.  The Branch Manager works closely with their sales counterparts to establish seamless team dynamics dedicated to exceeding our customers’ expectations.   WHAT YOU'LL DO Effectively manage all day to day operations of the team. Responsible for financial performance objectives of the branch. Manages all key performance metrics of the branch. Monitor and ensure customer satisfaction by monitoring customer loyalty metrics and NPS scores. Cross train individuals to perform in various departments Develop and recommend best practices to improve market share, financial performance, customer loyalty, customer growth, employee satisfaction, etc. Requirements:   WHAT YOU'LL NEED 4 year...

Riggs CAT Description: The Field Service Supervisor is responsible for coordinating and overseeing the daily activities for the Field Service Department and provides leadership to the Field Service Department by performing the following duties personally or through subordinate(s).  WHAT YOU'LL DO Maintain a high level of customer satisfaction. Schedule field service technicians and open and close work orders. Keep track of technicians’ time. Serves as lead person in the advising technicians on technical questions. Schedule and dispatch field technicians. Demonstrate a positive and professional behavior, flexibility, and effective communication skills in their interactions with others both internally and externally. Demonstrate professional behavior Manage and supervise the field service department operations and staff. Responsible for the overall direction, coordination and evaluation of field service department. Speak effectively before groups of customers or...

Riggs CAT Description:   The Service Manager is responsible for coordinating and overseeing the daily activities for the Service Department and provides leadership to the Service Department by performing the following duties personally or through subordinate(s). WHAT YOU'LL DO Maintain a high level of customer satisfaction. Schedule service and open and close work orders. Keep track of technicians’ time. Serves as lead person in the shop advising technicians on technical questions. Schedule and dispatch field technicians. Maintain warranties on engines, machines, and other equipment Demonstrate a positive and professional behavior, flexibility, and effective communication skills in their interactions with others both internally and externally. Demonstrate professional behavior, Influences people rather than demand others. Manage and supervise the Service department operations and staff. Responsible for the overall direction, coordination and evaluation of service...

Riggs CAT Description:   Overall the ROC position is administrative support for the Corporate Rental Team and interdepartmental liaison in shared processes within the company. Key skills: · Computer knowledge · Organized · Logical, process oriented · Web-based software skills · Multi-tasking Administrative Duties: · Rental Operations Manager Support: o Data mining for reports in IRS, Informer, CODA, Rouse, Dispatch, Inspect, etc. o Cat Rental Store management including registration, leads, portfolio management and reporting. o Re-rent invoice processing. o Vendor invoice processing. o Employee on-boarding in various systems including such as IRent, Inspect, CRS DMT, Dispatch, IRS Hub, IRMobile. o Inventory support and reconciliation. o Intra & Inter-departmental support of rental software systems. · Rental Fleet Manager Support: o Assist with rolling new equipment into rental fleet. o Assist with Samsara and monitor fleet health, new unit activation...

Riggs CAT Description: The General Manager of Operations leads the dealer’s power generation service business and operational execution across the territory. This role owns service strategy, aftermarket growth, safety, customer uptime, technician productivity, and financial performance. The GM ensures world-class support of Caterpillar generator sets, switchgear, ATS, microgrids, and related power systems for industrial, commercial, telecom, data center, healthcare, municipal, and emergency standby customers. This leader drives a culture of safety, accountability, and continuous improvement while developing people, optimizing service operations, and expanding long-term customer relationships. Requirements: Key Responsibilities Leadership & Culture  Lead all service and operations teams including service management, field service, shop, parts coordination, project execution, warranty, and customer support.  Establish clear performance expectations and a...