Prudential Ins Co of America
Newark, NJ
Job Classification: Operations - Insurance Operations We are seeking a Senior Level Claim Manager to provide top-tier customer service to one of our largest Group Insurance clients. In this role, you will gain a deep understanding of the client's culture and apply your expert customer service skills to guide and support their employees at the start of their leave. You will work with various products, including Short Term Disability, Statutory Leaves, and Absence, to ensure a seamless experience for employees. As a member of this team, you will go beyond traditional claim management duties. This includes handling customer service calls specifically for your assigned client. You are expected to become thoroughly familiar with the client's culture and product offerings to deliver exceptional service to both the client and their employees. You will look for opportunities to enhance the claimant experience and act as a champion for continuous process improvement within the Concierge...