Rensko Holdings

Team Member The Restaurant Front Team Member is the front line in providing the Exceptional Guest Experience through the delivery of exceptional products and service. Hospitality & Guest Service Provides important visual cues for guests that make a positive first impression E.g. wearing proper career wear that is clean and neatly pressed, maintaining a clean parking lot/exterior and a clean and inviting dining room Follows the guaranteed Always Fresh procedure to ensure coffee and products are always fresh and always accurate Delivers consistent and outstanding guest service through friendly attitude, attentive behavior and strong product knowledge Enhances the guest experience by following the S.E.T. Principles: Smile, Eye Contact, Thank You Uses proper procedures to ensure the accuracy of every order for every guest E.g. repeating guest's order when it is presented to them, using H.O.T.R.O.D.S. at drive-thru and marking hot beverage lids Ensures every guest...

Baker Tim Hortons Baking Program Follows the guaranteed Always Fresh procedure to ensure products are always fresh and always accurate; adheres to product shelf life standards to ensure the best quality product is available to guests Delivers consistent and outstanding Customer Service by maintaining a showcase that is appealing for guests and contains the minimum quantity and variety standards to ensure proper product selection is available Enhances the Customer Service experience through friendly attitude, attentive behavior and following the S.E.T. Principles: Smile, Eye Contact, Thank You Helps support speed of service targets by working quickly and efficiently to fill orders and meet customer needs in the restaurant and drive thru Promptly executes service recovery for any Customer Service concerns or complaints by making it right with the guest, regardless of involvement in the issue Listens carefully to Customer Service concerns and apologizes for the...

Team Member The Restaurant Front Team Member is the front line in providing the Exceptional Guest Experience through the delivery of exceptional products and service. Hospitality & Guest Service Provides important visual cues for guests that make a positive first impression E.g. wearing proper career wear that is clean and neatly pressed, maintaining a clean parking lot/exterior and a clean and inviting dining room Follows the guaranteed Always Fresh procedure to ensure coffee and products are always fresh and always accurate Delivers consistent and outstanding guest service through friendly attitude, attentive behavior and strong product knowledge Enhances the guest experience by following the S.E.T. Principles: Smile, Eye Contact, Thank You Uses proper procedures to ensure the accuracy of every order for every guest E.g. repeating guest's order when it is presented to them, using H.O.T.R.O.D.S. at drive-thru and marking hot beverage lids Ensures every guest...

Shift Supervisor The Tim Hortons Shift Supervisor position is operational in nature and involves the supervision of team member activities on shift to ensure that standards around people, product, cleanliness, and Exceptional Guest Experience are fulfilled. People Management Leads by example and demonstrates the importance of treating every team member and guest with respect Assists the Restaurant Manager in recruitment and retention strategies Reacts immediately to issues requiring attention during the shift Provides ongoing, specific direction to team members Encourages an exciting and fun work environment while motivating team members to meet goals Trains, orientates and monitors new team members, using PTS and feedback binder Reports to Restaurant Owner, General Manager, Manager and/or Assistant Manager on team member performance (positive or negative) Assists in ensuring optimal team member coverage at all times and works various positions during busy periods...

Team Member The Restaurant Front Team Member is the front line in providing the Exceptional Guest Experience through the delivery of exceptional products and service. Hospitality & Guest Service Provides important visual cues for guests that make a positive first impression E.g. wearing proper career wear that is clean and neatly pressed, maintaining a clean parking lot/exterior and a clean and inviting dining room Follows the guaranteed Always Fresh procedure to ensure coffee and products are always fresh and always accurate Delivers consistent and outstanding guest service through friendly attitude, attentive behavior and strong product knowledge Enhances the guest experience by following the S.E.T. Principles: Smile, Eye Contact, Thank You Uses proper procedures to ensure the accuracy of every order for every guest E.g. repeating guest's order when it is presented to them, using H.O.T.R.O.D.S. at drive-thru and marking hot beverage lids Ensures every guest...

Team Member The Restaurant Front Team Member is the front line in providing the Exceptional Guest Experience through the delivery of exceptional products and service. Hospitality & Guest Service Provides important visual cues for guests that make a positive first impression E.g. wearing proper career wear that is clean and neatly pressed, maintaining a clean parking lot/exterior and a clean and inviting dining room Follows the guaranteed Always Fresh procedure to ensure coffee and products are always fresh and always accurate Delivers consistent and outstanding guest service through friendly attitude, attentive behavior and strong product knowledge Enhances the guest experience by following the S.E.T. Principles: Smile, Eye Contact, Thank You Uses proper procedures to ensure the accuracy of every order for every guest E.g. repeating guest's order when it is presented to them, using H.O.T.R.O.D.S. at drive-thru and marking hot beverage lids Ensures every guest...

Baker Tim Hortons Baking Program Follows the guaranteed Always Fresh procedure to ensure products are always fresh and always accurate; adheres to product shelf life standards to ensure the best quality product is available to guests Delivers consistent and outstanding Customer Service by maintaining a showcase that is appealing for guests and contains the minimum quantity and variety standards to ensure proper product selection is available Enhances the Customer Service experience through friendly attitude, attentive behavior and following the S.E.T. Principles: Smile, Eye Contact, Thank You Helps support speed of service targets by working quickly and efficiently to fill orders and meet customer needs in the restaurant and drive thru Promptly executes service recovery for any Customer Service concerns or complaints by making it right with the guest, regardless of involvement in the issue Listens carefully to Customer Service concerns and apologizes for the...

Team Member The Restaurant Front Team Member is the front line in providing the Exceptional Guest Experience through the delivery of exceptional products and service. Hospitality & Guest Service Provides important visual cues for guests that make a positive first impression E.g. wearing proper career wear that is clean and neatly pressed, maintaining a clean parking lot/exterior and a clean and inviting dining room Follows the guaranteed Always Fresh procedure to ensure coffee and products are always fresh and always accurate Delivers consistent and outstanding guest service through friendly attitude, attentive behavior and strong product knowledge Enhances the guest experience by following the S.E.T. Principles: Smile, Eye Contact, Thank You Uses proper procedures to ensure the accuracy of every order for every guest E.g. repeating guest's order when it is presented to them, using H.O.T.R.O.D.S. at drive-thru and marking hot beverage lids Ensures every guest...

Shift Supervisor The Tim Hortons Shift Supervisor position is operational in nature and involves the supervision of team member activities on shift to ensure that standards around people, product, cleanliness, and Exceptional Guest Experience are fulfilled. People Management Leads by example and demonstrates the importance of treating every team member and guest with respect Assists the Restaurant Manager in recruitment and retention strategies Reacts immediately to issues requiring attention during the shift Provides ongoing, specific direction to team members Encourages an exciting and fun work environment while motivating team members to meet goals Trains, orientates and monitors new team members, using PTS and feedback binder Reports to Restaurant Owner, General Manager, Manager and/or Assistant Manager on team member performance (positive or negative) Assists in ensuring optimal team member coverage at all times and works various positions during busy periods...

Assistant Restaurant Manager The Tim Hortons Assistant Manager position assists in managing all aspects of a restaurant’s operation in order to ensure that Tim Hortons’ standards around people, product, cleanliness and an Exceptional Guest Experience are fulfilled. The Assistant Manager will also assist in sustaining, directing, and increasing sales growth and profit levels. People Management Assists in the recruiting of new team members, training and developing existing team members and motivating and encouraging a team to achieve targets Provides ongoing performance feedback and conducts and records regular performance reviews Assists the Restaurant Manager in building the restaurants’ “bench strength” by identifying and developing high potential employees for progression to the next level Communicates with all shifts on day to day operations and critical areas of focus Assists with establishing and enforcing proper security procedures to reduce team member theft...

Shift Supervisor The Tim Hortons Shift Supervisor position is operational in nature and involves the supervision of team member activities on shift to ensure that standards around people, product, cleanliness, and Exceptional Guest Experience are fulfilled. People Management Leads by example and demonstrates the importance of treating every team member and guest with respect Assists the Restaurant Manager in recruitment and retention strategies Reacts immediately to issues requiring attention during the shift Provides ongoing, specific direction to team members Encourages an exciting and fun work environment while motivating team members to meet goals Trains, orientates and monitors new team members, using PTS and feedback binder Reports to Restaurant Owner, General Manager, Manager and/or Assistant Manager on team member performance (positive or negative) Assists in ensuring optimal team member coverage at all times and works various positions during busy periods...

Baker Tim Hortons Baking Program Follows the guaranteed Always Fresh procedure to ensure products are always fresh and always accurate; adheres to product shelf life standards to ensure the best quality product is available to guests Delivers consistent and outstanding Customer Service by maintaining a showcase that is appealing for guests and contains the minimum quantity and variety standards to ensure proper product selection is available Enhances the Customer Service experience through friendly attitude, attentive behavior and following the S.E.T. Principles: Smile, Eye Contact, Thank You Helps support speed of service targets by working quickly and efficiently to fill orders and meet customer needs in the restaurant and drive thru Promptly executes service recovery for any Customer Service concerns or complaints by making it right with the guest, regardless of involvement in the issue Listens carefully to Customer Service concerns and apologizes for the...

General Manager The Tim Hortons Manager is responsible and accountable for the execution and delivery of all operational performance objectives resulting in guest satisfaction. Operational Management Ordering supplies and overseeing building maintenance,cleanliness and security Accountable for production of Always Fresh standards and waste levels Financial Management Using restaurant specific information from the CPP (Continuous Performance Plan), plans and works to budgets, maximizes profits and achieves sales and transaction targets, controls Food/Paper/Labour costs in the restaurant, and administers payrolls People Management Accountable for recruiting new team members, performance management including training and developing new and existing team members and motivating and encouraging team to achieve targets Builds the restaurants’ “bench strength" by identifying and developing high potential employees for progression...

Team Member The Restaurant Front Team Member is the front line in providing the Exceptional Guest Experience through the delivery of exceptional products and service. Hospitality & Guest Service Provides important visual cues for guests that make a positive first impression E.g. wearing proper career wear that is clean and neatly pressed, maintaining a clean parking lot/exterior and a clean and inviting dining room Follows the guaranteed Always Fresh procedure to ensure coffee and products are always fresh and always accurate Delivers consistent and outstanding guest service through friendly attitude, attentive behavior and strong product knowledge Enhances the guest experience by following the S.E.T. Principles: Smile, Eye Contact, Thank You Uses proper procedures to ensure the accuracy of every order for every guest E.g. repeating guest's order when it is presented to them, using H.O.T.R.O.D.S. at drive-thru and marking hot beverage lids Ensures every guest...

Baker Tim Hortons Baking Program Follows the guaranteed Always Fresh procedure to ensure products are always fresh and always accurate; adheres to product shelf life standards to ensure the best quality product is available to guests Delivers consistent and outstanding Customer Service by maintaining a showcase that is appealing for guests and contains the minimum quantity and variety standards to ensure proper product selection is available Enhances the Customer Service experience through friendly attitude, attentive behavior and following the S.E.T. Principles: Smile, Eye Contact, Thank You Helps support speed of service targets by working quickly and efficiently to fill orders and meet customer needs in the restaurant and drive thru Promptly executes service recovery for any Customer Service concerns or complaints by making it right with the guest, regardless of involvement in the issue Listens carefully to Customer Service concerns and apologizes for the...

General Manager The Tim Hortons Manager is responsible and accountable for the execution and delivery of all operational performance objectives resulting in guest satisfaction. Operational Management Ordering supplies and overseeing building maintenance,cleanliness and security Accountable for production of Always Fresh standards and waste levels Financial Management Using restaurant specific information from the CPP (Continuous Performance Plan), plans and works to budgets, maximizes profits and achieves sales and transaction targets, controls Food/Paper/Labour costs in the restaurant, and administers payrolls People Management Accountable for recruiting new team members, performance management including training and developing new and existing team members and motivating and encouraging team to achieve targets Builds the restaurants’ “bench strength" by identifying and developing high potential employees for progression...

Assistant Restaurant Manager The Tim Hortons Assistant Manager position assists in managing all aspects of a restaurant’s operation in order to ensure that Tim Hortons’ standards around people, product, cleanliness and an Exceptional Guest Experience are fulfilled. The Assistant Manager will also assist in sustaining, directing, and increasing sales growth and profit levels. People Management Assists in the recruiting of new team members, training and developing existing team members and motivating and encouraging a team to achieve targets Provides ongoing performance feedback and conducts and records regular performance reviews Assists the Restaurant Manager in building the restaurants’ “bench strength” by identifying and developing high potential employees for progression to the next level Communicates with all shifts on day to day operations and critical areas of focus Assists with establishing and enforcing proper security procedures to reduce team member theft...

Shift Supervisor The Tim Hortons Shift Supervisor position is operational in nature and involves the supervision of team member activities on shift to ensure that standards around people, product, cleanliness, and Exceptional Guest Experience are fulfilled. People Management Leads by example and demonstrates the importance of treating every team member and guest with respect Assists the Restaurant Manager in recruitment and retention strategies Reacts immediately to issues requiring attention during the shift Provides ongoing, specific direction to team members Encourages an exciting and fun work environment while motivating team members to meet goals Trains, orientates and monitors new team members, using PTS and feedback binder Reports to Restaurant Owner, General Manager, Manager and/or Assistant Manager on team member performance (positive or negative) Assists in ensuring optimal team member coverage at all times and works various positions during busy periods...

Baker Tim Hortons Baking Program Follows the guaranteed Always Fresh procedure to ensure products are always fresh and always accurate; adheres to product shelf life standards to ensure the best quality product is available to guests Delivers consistent and outstanding Customer Service by maintaining a showcase that is appealing for guests and contains the minimum quantity and variety standards to ensure proper product selection is available Enhances the Customer Service experience through friendly attitude, attentive behavior and following the S.E.T. Principles: Smile, Eye Contact, Thank You Helps support speed of service targets by working quickly and efficiently to fill orders and meet customer needs in the restaurant and drive thru Promptly executes service recovery for any Customer Service concerns or complaints by making it right with the guest, regardless of involvement in the issue Listens carefully to Customer Service concerns and apologizes for the...

Shift Supervisor The Tim Hortons Shift Supervisor position is operational in nature and involves the supervision of team member activities on shift to ensure that standards around people, product, cleanliness, and Exceptional Guest Experience are fulfilled. People Management Leads by example and demonstrates the importance of treating every team member and guest with respect Assists the Restaurant Manager in recruitment and retention strategies Reacts immediately to issues requiring attention during the shift Provides ongoing, specific direction to team members Encourages an exciting and fun work environment while motivating team members to meet goals Trains, orientates and monitors new team members, using PTS and feedback binder Reports to Restaurant Owner, General Manager, Manager and/or Assistant Manager on team member performance (positive or negative) Assists in ensuring optimal team member coverage at all times and works various positions during busy periods...