1st Gateway Credit Union

Purpose:   The Member Service Representative (MSR) plays a vital role in providing efficient and courteous service to credit union members while processing day-to-day financial transactions. This position requires a member-friendly attitude and a professional and courteous demeanor. This position is a fundamental contributor to our commitment to delivering exceptional member service. A successful MSR ensures members' needs are met efficiently and professionally, promoting the credit union's products and services to enhance member financial well-being. Duties and Responsibilities: Member-Centric Approach : Represent the credit union to members with courtesy and professionalism, ensuring the prompt, efficient, and accurate processing of financial transactions. I nformation Resource : Provide information to members in person and over the phone regarding credit union services and policies. Member Centered Engagement : Utilize established credit union sales and service...