AGS LLC

Position Title: Field Service Technician I Description Join the Game: Become a Field Service Technician at AGS! Are you tech-savvy, ready to troubleshoot with the best, and have a passion for gaming? AGS is looking for a Field Service Technician to join our team and help keep the game going. If you're excited about working with cutting-edge gaming equipment, solving puzzles, and delivering top-notch customer service, this role is for you! What Youll Do: Tech-Savvy Tasks: Dive into the technical sideinstalling, upgrading, and performing procedures on gaming equipment. Maintenance Master: Perform preventative and general maintenance on AGS casino products. Youll make sure everything runs smoothly! Report Wizard: Complete paperwork and reports like a protimely, detailed, and accurate. Customer Service Champion: Provide best-in-the-business service to our customersinternal and external. Troubleshooting Superstar: Fix service incidents quickly...

Position Title: Field Service Technician I Description Join the Game: Become a Field Service Technician at AGS! Are you tech-savvy, ready to troubleshoot with the best, and have a passion for gaming? AGS is looking for a Field Service Technician to join our team and help keep the game going. If you're excited about working with cutting-edge gaming equipment, solving puzzles, and delivering top-notch customer service, this role is for you! What Youll Do: Tech-Savvy Tasks: Dive into the technical sideinstalling, upgrading, and performing procedures on gaming equipment. Maintenance Master: Perform preventative and general maintenance on AGS casino products. Youll make sure everything runs smoothly! Report Wizard: Complete paperwork and reports like a protimely, detailed, and accurate. Customer Service Champion: Provide best-in-the-business service to our customersinternal and external. Troubleshooting Superstar: Fix service incidents quickly...

Position Title: Manager- Contract Administrator Description Job Summary The Manager, Contract Administration leads the organizations contract lifecycle management (CLM) function, establishing standards, processes, and governance to ensure contracts are negotiated, executed, stored, and administered in a timely, compliant, and business-aligned manner. This role partners closely with Sales, Sales Admin, Operations, Finance, Legal, and business leadership. Responsibilities Manage and continuously improve end-to-end contract administration processes, including intake, drafting support, negotiation support, approvals, execution, obligations tracking, amendments, renewals, and closeout. Understand AGS Gamings business, culture, products, markets, facilities, customers, and competitors; and utilize that knowledge working with internal/external clients. Serve as primary point of contact for contractual matters, on the Contract Administration team...

Position Title: Product Support Specialist Description Job Overview This position includes direct phone support to field service technicians and customers with technical questions. Responsible for planning and rollout of new products to service, production and operations staff. This planning includes development, working with engineering, participate and lead installations with both field service and production . This position will have a rotating schedule of duties to include phone support vs in the field support and installation. Travel will be about 35% of the time. Responsibilities Work with the Operations and Field Service teams to manage and plan training based on the sales forecast and new product rollout. Address customer inquiries, resolve issues and proactively obtain customer feedback. Works in AGS ticketing system to determine the disposition of each incoming service request. Support engineering team members with...

Position Title: Field Service Technician Description Job Overview The Field Service Technician II has a proven electronics background with at least 2 years experience in a lesser role or 3 years experience in a casino technical role. This position is responsible for the service, installation, conversion, upgrade and preventative maintenance of all AGS gaming equipment at various casinos in their designated region. The Field Service Technician II position does not work standard set hours as work activities may occur throughout a 24-hour day, 7 days a week, including holidays. This position reports to the Regional Service Manager or Field Service Supervisor. Responsibilities Can provide technical training on most aspects of installations, theme changes, game software upgrades, server upgrades, etc. Provides best in the business customer service Part of advanced support team sent in to troubleshoot and resolve technical problems Performs site surveys...

Position Title: Field Service Technician Description Join the Game: Become a Field Service Technician at AGS! Are you tech-savvy, ready to troubleshoot with the best, and have a passion for gaming? AGS is looking for a Field Service Technician to join our team and help keep the game going. If you're excited about working with cutting-edge gaming equipment, solving puzzles, and delivering top-notch customer service, this role is for you! What Youll Do: Tech-Savvy Tasks: Dive into the technical sideinstalling, upgrading, and performing procedures on gaming equipment. Maintenance Master: Perform preventative and general maintenance on AGS casino products. Youll make sure everything runs smoothly! Report Wizard: Complete paperwork and reports like a protimely, detailed, and accurate. Customer Service Champion: Provide best-in-the-business service to our customers...internal and external. Troubleshooting Superstar: Fix service incidents quickly and...

Position Title: Product Support Specialist Description Job Overview This position includes direct phone support to field service technicians and customers with technical questions. Responsible for planning and rollout of new products to service, production and operations staff. This planning includes development, working with engineering, participate and lead installations with both field service and production . This position will have a rotating schedule of duties to include phone support vs in the field support and installation. Travel will be about 35% of the time. Responsibilities Work with the Operations and Field Service teams to manage and plan training based on the sales forecast and new product rollout. Address customer inquiries, resolve issues and proactively obtain customer feedback. Works in AGS ticketing system to determine the disposition of each incoming service request. Support engineering team members with...