AGS LLC

Position Title: Field Service Technician II- OK Description Join the Game: Become a Field Service Technician at AGS! Are you tech-savvy, ready to troubleshoot with the best, and have a passion for gaming? AGS is looking for a Field Service Technician to join our team and help keep the game going. If you're excited about working with cutting-edge gaming equipment, solving puzzles, and delivering top-notch customer service, this role is for you! What Youll Do: Tech-Savvy Tasks: Dive into the technical sideinstalling, upgrading, and performing procedures on gaming equipment. Maintenance Master: Perform preventative and general maintenance on AGS casino products. Youll make sure everything runs smoothly! Report Wizard: Complete paperwork and reports like a protimely, detailed, and accurate. Customer Service Champion: Provide best-in-the-business service to our customersinternal and external. Troubleshooting Superstar: Fix service incidents quickly and...

Position Title: Junior Software Developer- Table Games Description Job Summary The Junior Software Engineer Table Games is responsible for supporting the design, development, testing, and maintenance of gaming software solutions for AGS table game products. This role is well suited for a new graduate or early career engineer who is looking to develop strong software engineering skills within a collaborative and highly regulated environment.The Junior Software Engineer works closely with senior engineers and the Senior Software Architect to contribute to production systems, implement new features, and assist with the evolution of AGS table game platforms. This position provides hands-on exposure to real-world software systems while building a solid foundation in professional software development practices. Responsibilities Contribute to the design, development, testing, and integration of software for table game systems Implement features and enhancements under the...

Position Title: Senior Software Architect- Table Games Description Job Summary The Senior Software Architect Table Games is a key technical leadership role responsible for driving the evolution of AGSs Table Games Progressive backend platforms. This position combines hands on backend engineering with architectural ownership and forward-looking technical leadership.This role is expected to actively shape the future of the Table Games platform by defining technical direction, introducing new technologies, and evolving existing systems toward modern, scalable, secure, and maintainable architectures. The Senior Software Architect works closely with the Senior Director of Software Engineering and the VP of Table Games Engineering to define the long-term platform vision while ensuring current production systems continuously evolve toward that target state.The ideal candidate is not only a strong backend engineer, but also a technology leader who is motivated to modernize...

Position Title: Field Service Technician II- OK Description Join the Game: Become a Field Service Technician at AGS! Are you tech-savvy, ready to troubleshoot with the best, and have a passion for gaming? AGS is looking for a Field Service Technician to join our team and help keep the game going. If you're excited about working with cutting-edge gaming equipment, solving puzzles, and delivering top-notch customer service, this role is for you! What Youll Do: Tech-Savvy Tasks: Dive into the technical sideinstalling, upgrading, and performing procedures on gaming equipment. Maintenance Master: Perform preventative and general maintenance on AGS casino products. Youll make sure everything runs smoothly! Report Wizard: Complete paperwork and reports like a protimely, detailed, and accurate. Customer Service Champion: Provide best-in-the-business service to our customersinternal and external. Troubleshooting Superstar: Fix service incidents quickly and...

Position Title: Field Service Technician I- LV Description Join the Game: Become a Field Service Technician at AGS! Are you tech-savvy, ready to troubleshoot with the best, and have a passion for gaming? AGS is looking for a Field Service Technician to join our team and help keep the game going. If you're excited about working with cutting-edge gaming equipment, solving puzzles, and delivering top-notch customer service, this role is for you!At AGS, we take various factors into account when determining compensation, such as your skills, experience, industry and technical knowledge as well as geographic work location. These factors can lead to variations in base pay. The projected starting salary range is $19.50 - $27.50 per hour for a Field Service Technician I or II. We adhere to all local pay regulations and requirements.As a valued employee, you will be eligible for company sponsored benefits that include healthcare, dental, vision, paid time off, a generous...

Position Title: Field Service Lead Description Job Summary The Field Service Lead position combines administrative support and project management. This position is responsible for assisting the Regional Service Manager or Field Service Supervisor in day-to-day activities in regards to administrative support and technician scheduling. The position will function as the project manager for critical and high-profile work order projects. The Field Service Lead position does not work standard set hours as work activities may occur throughout a 24-hour day, 7 days a week, including holidays. Responsibilities Has administrative responsibility within company systems such as the Field Service ticketing tool and the Corporate ERP. Performs routine audits of technician service activity in companys service ticket system Coordinates and supervises local projects for all customer work orders Responsible to ensure install process is followed from pre-install to post-install...

Position Title: Field Service Lead Description Job Summary The Field Service Lead position combines administrative support and project management. This position is responsible for assisting the Regional Service Manager or Field Service Supervisor in day-to-day activities in regards to administrative support and technician scheduling. The position will function as the project manager for critical and high-profile work order projects. The Field Service Lead position does not work standard set hours as work activities may occur throughout a 24-hour day, 7 days a week, including holidays. Responsibilities Has administrative responsibility within company systems such as the Field Service ticketing tool and the Corporate ERP. Performs routine audits of technician service activity in companys service ticket system Coordinates and supervises local projects for all customer work orders Responsible to ensure install process is followed from pre-install to post-install...

Position Title: Account Executive- Table Games Description Job Overview The Account Executive, Table Games will develop and implement sales plans for AGS Table Game products, as agreed to by the Senior VP, Table Games and in conjunction with AGS revenue targets for a specified sales region. He/she may also be integral to sales of other products as required. The Account Executive is expected to continually improve upon relationships with our existing customers and create new opportunities for placement of our world-class Table Game products in the casino industry. This person will be a positive, self-starter and be a great ambassador in the gaming community for our growing business. The Account Executive will ensure that we always deliver first-class customer service. Responsibilities Exercise of discretion and independent judgment with respect to matters of significance. Develops and implements a strategic sales plan, effectively utilizing the consultative sales process...

Position Title: Director of Financial Planning and Analysis Description Job Overview The Director of Financial Planning & Analysis leads the Companys FP&A function and is responsible for driving the planning cadence, management reporting, and decision support that enables leaders to deliver profitable growth. This role owns the Companys budgeting, forecasting, and long-range planning processes and provides timely, accurate, and actionable analysis across all business segments.This position partners closely with Sales leadership, Gaming Operations, and corporate functional leaders to understand business drivers, manage operating expenses, and communicate performance clearly. This leader also maintains a strong working relationship with Accounting to ensure financial information is captured accurately, forecasting and reporting tie to the general ledger, and data/process improvements are implemented to increase speed, accuracy, and insight.This role is hands-on and...

Position Title: Senior Training Specialist Description Job Overview The Senior Training Specialist is responsible for supporting and delivering effective training programs that enhance employee capability, consistency, and performance across all operations of the company. This roles main focus is to facilitate training, oversee training logistics and administration, and assist in the development of on-the-job training (OJT) materials.In addition to training responsibilities, this position provides periodic support to the recruiting function, including conducting candidate phone screens and scheduling interviews. The ideal candidate is highly organized, an engaging facilitator, and comfortable balancing multiple priorities in a fast-paced environment. Responsibilities Facilitate in-person and virtual training sessions for new hires and existing employees Create, update, and maintain training materials, including PowerPoint presentations, job aids, and...

Position Title: Game Designer Description AGS is a fun, exciting, and growing company focused on making amazing slot machine games.We are looking for a self-motivated person who enjoys the complexities and trade-offs of working in amultidisciplinecreative environment.If you love making games and making them with other amazingpeople,then we want to meet you! About the role: Reporting to the Game Producer, the Game Designer will create, design, calculate, analyse and process game ideas which eventually translate into slot machines on the casino floor. The position is also involved in the development of new game concepts and is responsible for the creation and verification of all mathematical calculations for those games and providing game documentation and guidance to the game team throughout the game development process. What you will be doing: Making games with a diverse team of Game Designers, Artists, Sound Designers and Software Engineers. Utilising advanced game...

Position Title: Senior Software Engineer- Platform Description Job Overview Reporting to the Manager of Platform, the Senior Software Engineer will be responsible for designing, maintaining, documenting, and testing computer software in an agile SCRUM development environment. In this position the engineer is also responsible for mentoring junior Software Engineers and advocating projects and company practices. Responsibilities Exercise of discretion and independent judgment with respect to matters of significance. Join an agile scrum team to develop and maintain platforms used for gaming industry Contribute toward implementation in software architecture/design, development, validation, and documentation to deliver high quality, functionally excellent products Design, code, test, and integration with enabling technologies to build a robust platform. Debug/troubleshoot and fix reported issues with platform dependent software. Identify root cause, diagnose, debug, and...

Position Title: Field Service Technician II- OKC Description Join the Game: Become a Field Service Technician at AGS! Are you tech-savvy, ready to troubleshoot with the best, and have a passion for gaming? AGS is looking for a Field Service Technician to join our team and help keep the game going. If you're excited about working with cutting-edge gaming equipment, solving puzzles, and delivering top-notch customer service, this role is for you! What Youll Do: Tech-Savvy Tasks: Dive into the technical sideinstalling, upgrading, and performing procedures on gaming equipment. Maintenance Master: Perform preventative and general maintenance on AGS casino products. Youll make sure everything runs smoothly! Report Wizard: Complete paperwork and reports like a protimely, detailed, and accurate. Customer Service Champion: Provide best-in-the-business service to our customersinternal and external. Troubleshooting Superstar: Fix service incidents quickly and...

Position Title: Field Service Technician II- OKC Description Join the Game: Become a Field Service Technician at AGS! Are you tech-savvy, ready to troubleshoot with the best, and have a passion for gaming? AGS is looking for a Field Service Technician to join our team and help keep the game going. If you're excited about working with cutting-edge gaming equipment, solving puzzles, and delivering top-notch customer service, this role is for you! What Youll Do: Tech-Savvy Tasks: Dive into the technical sideinstalling, upgrading, and performing procedures on gaming equipment. Maintenance Master: Perform preventative and general maintenance on AGS casino products. Youll make sure everything runs smoothly! Report Wizard: Complete paperwork and reports like a protimely, detailed, and accurate. Customer Service Champion: Provide best-in-the-business service to our customersinternal and external. Troubleshooting Superstar: Fix service incidents quickly and...

Position Title: Field Service Technician II Description Join the Game: Become a Field Service Technician at AGS! Are you tech-savvy, ready to troubleshoot with the best, and have a passion for gaming? AGS is looking for a Field Service Technician to join our team and help keep the game going. If you're excited about working with cutting-edge gaming equipment, solving puzzles, and delivering top-notch customer service, this role is for you! What Youll Do: Tech-Savvy Tasks: Dive into the technical sideinstalling, upgrading, and performing procedures on gaming equipment. Maintenance Master: Perform preventative and general maintenance on AGS casino products. Youll make sure everything runs smoothly! Report Wizard: Complete paperwork and reports like a protimely, detailed, and accurate. Customer Service Champion: Provide best-in-the-business service to our customersinternal and external. Troubleshooting Superstar: Fix service incidents quickly and efficiently and escalate...

Position Title: Field Service Technician II- OKC Description Join the Game: Become a Field Service Technician at AGS! Are you tech-savvy, ready to troubleshoot with the best, and have a passion for gaming? AGS is looking for a Field Service Technician to join our team and help keep the game going. If you're excited about working with cutting-edge gaming equipment, solving puzzles, and delivering top-notch customer service, this role is for you! What Youll Do: Tech-Savvy Tasks: Dive into the technical sideinstalling, upgrading, and performing procedures on gaming equipment. Maintenance Master: Perform preventative and general maintenance on AGS casino products. Youll make sure everything runs smoothly! Report Wizard: Complete paperwork and reports like a protimely, detailed, and accurate. Customer Service Champion: Provide best-in-the-business service to our customersinternal and external. Troubleshooting Superstar: Fix service incidents quickly and...

Position Title: Field Service Technician II- OKC Description Join the Game: Become a Field Service Technician at AGS! Are you tech-savvy, ready to troubleshoot with the best, and have a passion for gaming? AGS is looking for a Field Service Technician to join our team and help keep the game going. If you're excited about working with cutting-edge gaming equipment, solving puzzles, and delivering top-notch customer service, this role is for you! What Youll Do: Tech-Savvy Tasks: Dive into the technical sideinstalling, upgrading, and performing procedures on gaming equipment. Maintenance Master: Perform preventative and general maintenance on AGS casino products. Youll make sure everything runs smoothly! Report Wizard: Complete paperwork and reports like a protimely, detailed, and accurate. Customer Service Champion: Provide best-in-the-business service to our customersinternal and external. Troubleshooting Superstar: Fix service incidents quickly and...

Position Title: Technical Sound Designer Description Job Overview Reporting to the Creative Director, the Technical Sound Designer is a primary driver of audio craft and influence for sound design throughout the studio helping to shape audio content innovation and direction. Responsibilities Exercise of discretion and independent judgment with respect to matters of significance. Provides full audio development and production as outlined in Sound Designer positions as needed. Offers direction, evaluation and quality assurance of audio assets produced by in-house and outsourced sound designers. Continually formulates asset implementation and best practices procedures for projects on an ongoing basis. Advises and communicates software upgrade and hardware improvement requirements and considerations to Creative Director, IT and/or purchasing. Evaluates, improves and innovates the level of quality of our games in relation to our competition by attending shows,...

Position Title: Embedded Firmware Engineer II- Table Games Description Job Overview The Embedded Firmware Engineer II is responsible for designing, developing, and maintaining embedded firmware for production hardware used in AGS table game products. This role requires strong hands-on experience with low level firmware development, close interaction with hardware, and the ability to deliver reliable, deterministic, and testable software in a regulated production environment.The ideal candidate is comfortable working close to hardware, debugging real world systems, and contributing firmware that integrates cleanly into larger platform architectures spanning electronics, mechanical systems, and higher-level software. Responsibilities Design, implement, test, and maintain embedded firmware for production hardware platforms Develop firmware in C and C++ for resource constrained embedded systems Work directly with hardware peripherals including timers, interrupts, DMA,...

Position Title: Collections Supervisor Description Job Overview The Collections Supervisor oversees daily collections operations to ensure timely and accurate recovery of outstanding customer balances. This role provides leadership to a team of collection specialists, monitors portfolio performance, and implements process improvements that support cash-flow, customer experience, and compliance standards. Responsibilities Oversee daily collection activities to meet aging and other cash-collection targets as well as ensuring collections occur timely Proactively identify and be able to explain exceptions in collections Handle escalated customer issues professionally and in accordance with company policy Ensure accurate documentation of collection efforts in the system Prepare documentation for payment plans, settlements, write-offs, and account escalations for manager review and approval Collaborate with Sales, Customer Service, and Finance to resolve disputes and...