Southern Research
Birmingham, AL, USA
IT Desktop Support Technologist I
IT Desktop Support Technologist I
Southern Research + You
Discover a career where your work truly matters. Southern Research has been translating science into real-world solutions since 1941. Join our innovative team and enjoy benefits like medical, dental, vision, 401(k) match, life insurance, PTO, an employee assistance program, and more.
General Summary
The Desktop Support Technologist I serves as a member of the Information Technology team and acts as the main escalation point for technicians in various locations. Communicates highly technical information to both technical and nontechnical personnel. Provides day-to-day technical support, configuration, and troubleshooting, to all users' endpoint systems -desktops, laptops, phones, smart phones, tablets, printers - software and hardware. Assists with recommendations for hardware and software solutions, including new acquisitions...