General Hotels Corporation

General Hotels Corporation has an immediate opening for an Assistant Front Office Manager at the Crowne Plaza Indianapolis Downtown Union Station . The Assistant Front Office Manager is responsible for the success of the front desk team and ensuring guest satisfaction by providing exceptional customer service, mentoring team members, and driving continuous improvement in guest satisfaction scores.    The Assistant Front Office Manager is responsible for a variety of tasks, including:  Acts as manager on duty for the hotel and oversees front desk operations in the absence of the Front Office Manager. Ensures all guests are greeted and attended to promptly, providing personalized service to enhance their experience. Responds appropriately to guest complaints, solicits feedback, and fosters relationships to drive continuous improvement in guest satisfaction. Handles escalated guest issues and concerns with tact, empathy, and discretion, resolving them to the...

Hotel General Manager General Hotels Corporation is looking for a General Manager to lead our Fairfield Inn and Suites in Jasper, Indiana. As the General Manager you will lead and manage the hotel to foster a culture that aligns with GHC's visions and values. Responsibilities Lead top-line revenue and GOP performance; achieve or exceed hotel goals for these metrics. Recruit, hire and support training of staff. Create an operating environment that ensures consistent guest satisfaction. Meet with and solicit comments from guests on a regular basis to determine their level of satisfaction with guest services and facilities. Respond appropriately to guests regarding service challenges. Maintain hotel operations consistent with Brand Standards. Prepare and submit statistical, performance, and forecast analyses and reports as required Work within department budgets, defining and directing changes as required. Oversee the Sales and Marketing...