KEMBA Financial Credit Union

Financial Advisor Title: Financial Advisor Reports to: Director of Wealth Management & Financial Resources Supervises: None Status: Exempt Objective The Financial Advisor is responsible for serving the financial needs of Credit Union Members utilizing a Total-Needs Based selling approach, helping Members identify financial goals and objectives from face-to-face financial analysis and identifying appropriate insurance and securities products to meet Members goals and objectives. Establishing a relationship with continuous periodic reviews is an essential part of the Total-Needs Sales process. The Financial Advisor must present a professional image and cultivate a strong working relationship with Credit Union Staff, Members, and other key people involved in the credit union movement. Duties and Responsibilities Presents a professional image from a personal and professional level that will be beneficial to the Credit Union Maintains and...

Branch Manager Title: Branch Manager (I,II, Senior) Reports to: Director of Sales and Member Experience Supervises: Assistant Branch Manager, Concierge, Member Services Representative Status: Exempt Objective: In a Tier I Branch designation or having several years’ proven experience achieving successful results across Sales, Member Care, Operational results, Associate results, and Community Engagement - the Senior Branch Manager is responsible for planning and directing all branch sales, service and operations related activities, coaching and developing associates to deliver on our mission and provide great member care, engaging in the community and calling on local businesses. This high-contact sales and leadership position requires the ability to engage effectively with members and associates in person, by telephone and in writing along with the ability to work in a fast-paced and results-driven environment. Duties and Responsibilities: Leads,...

Relationship Manager III Title: Relationship Manager III Reports to: Vice President of Commercial Services Supervises: None Status: Exempt Objective The Relationship Manager II is responsible for developing, managing, and growing a portfolio of business members by delivering comprehensive commercial lending, deposit, and treasury management solutions for large and complex business and lending relationships. This role serves as a trusted advisor to business members, providing proactive financial guidance while ensuring an exceptional member experience. The Commercial Relationship Manager also plays a key role in business development through active community engagement, building strong Centers of Influence (COI) networks, and referring opportunities across the credit union. Duties and Responsibilities Develops and manages a portfolio of commercial relationships by delivering customized loan, deposit, and treasury management solutions. Proactively...

Mortgage Loan Originator Title: Mortgage Loan Originator Reports to: Mortgage Origination Manager Supervises: None Status: Non-Exempt Objective The Mortgage Loan Originator is a results-driven position responsible for performing a broad variety of Member focused sales and service-related activities related to mortgage lending that helps enrich the financial lives of our member. This high-contact sales position requires the ability to deal effectively with Members and other KEMBA Associates in person, by telephone and in writing. Duties and Responsibilities Develops new and existing mortgage business Actively promotes the Credit Union’s full line of products and financial services in person, over the phone and electronically Prepares all loan papers to submit for approval to loan underwriters or mortgage processing vendor Ensures that all loan procedures are followed and are within the policy guidelines Maintains awareness in the field of...

Enterprise Data Architect Title: Enterprise Data Architect Reports to: Director of Information Systems Supervises: NA Status: Exempt Objective The Enterprise Data Architect is responsible for defining, designing, implementing, and governing the organization's enterprise data architecture. This role serves as the technical authority for data architecture, integration, governance, quality, reporting, and analytics enablement. The Enterprise Data Architect establishes enterprise standards and best practices to ensure data is secure, accurate, accessible, consistent, and aligned with business objectives. Working closely with business leaders, technology teams, information security, compliance, and third-party partners, this position supports enterprise reporting, analytics, operational decision-making, and strategic initiatives. The ideal candidate combines hands-on technical expertise with strategic thinking and demonstrated experience designing scalable data...

Virtual Branch Sales Assistant Manager Title: Virtual Branch Sales Assistant Manager Reports to: Virtual Branch Sales Manager Supervises: Virtual Branch Sales Representatives, Virtual Branch Float Representative Status: Non-Exempt Objective The Virtual Branch Sales Assistant Manager is responsible for coaching, developing, and supporting the Virtual Branch Sales & Virtual Branch Float Representatives to ensure consistent service delivery, strong performance and behaviors. This role emphasizes building team skills through ongoing training, feedback, and mentorship while ensuring policies and procedures are followed. In addition to guiding staff, the Assistant Manager helps maintain service standards, supports branch goals, and drives individual and team success through call production. The Assistant Manager also serves as acting Virtual Branch Sales Manager when needed, providing leadership, direction, and oversight to ensure members have an...

Member Service Representative II (Personal Banker - Sales) Title: Member Services Representative II Reports to: Branch Manager Supervises: None Status: Non-Exempt Objective The Member Services Representative is a results-driven position responsible for performing a broad variety of Member focused sales and service-related activities that helps enrich the financial lives of our member. This high-contact sales position requires the ability to deal effectively with Members and other KEMBA Associates in person, by telephone and in writing. Duties and Responsibilities Assumes responsibility for the effective and professional performance of Member sales and service-related functions: Recommends products and services that assists in meeting Member's financial needs Resolves Member issues through listening, problem solving, and offering solutions Meets or exceeds all sales, service and productivity goals established for this position Answers and...

Virtual Branch Service Representative (Call Center) Title: Virtual Branch Services Representative Reports to: Virtual Branch Services Supervisor or Manager Supervises: None Status: Non-Exempt Objective The Virtual Branch Services Representative will provide sales and service support for Member-based business. In doing so, the Associate will provide superior service on a compliant basis for all inbound/outbound Member activity that results from Member calls, e-mail, and Internet activity. Duties and Responsibilities Professionally service Member activity associated with loan and deposit services: Provide accurate information for all products and services, as well as the status of all Member accounts Open new membership and deposit accounts Assume primary ownership over all Member issues by accurately documenting, researching, and resolving or escalating Member issues associated with any product or service Cross-sell alternative or additional...

Member Service Representative (Personal Banker - Sales) Title: Member Services Representative (I, II, III, Lead or Senior) Reports to: Branch Manager Supervises: None Status: Non-Exempt Objective The Member Services Representative is a results-driven position responsible for performing a broad variety of member-focused sales, service, account maintenance, and branch support activities that help enrich the financial lives of our members. This high-contact sales and service position requires the ability to engage effectively with members and other KEMBA associates in person, by telephone, and in writing while providing consistent solutions that meet member needs. Depending on experience and level, this role may also support lobby management, teller-related functions, sales tracking, outbound calling, community involvement, mentoring, and support to other Member Service Representatives and branch leadership. Duties and Responsibilities...

General Consideration Our team is growing and we would love to know what you can offer! If you do not see a job posted on our Employment Page which fits your skillset and would like us to have your application on file for general consideration, please complete our apply process here. This general application will not serve as a substitute for an official job application for a position posted on our employment site. Therefore, please also check back periodically for specific job openings and to submit an official job application for your position of interest if and/or when there is an opening. By completing this application your profile will be entered into our applicant talent pool for review against both current and future needs. We will contact you if there is a position which matches your background. Thank you for your interest in us! Equal Opportunity Employer/Vet/Disabled Equal employment opportunity, including veterans and individuals with disabilities....

Recovery Specialist Title: Recovery Specialist Reports to: Loss Prevention Manager Supervises: None Status: Non-Exempt Objective The Recovery Specialist is responsible for planning, organizing, and executing collection activities associated with delinquent account identification and resolution. This role ensures compliance with applicable laws and internal policies while maintaining a positive Credit Union image. The Recovery Specialist uses knowledge of collection practices to review delinquent accounts, determine probable causes, and work with Members to resolve issues promptly and professionally. Duties and Responsibilities Coordinates and conducts collection activities for delinquent accounts. Reviews and analyzes delinquency reports to identify trends and prioritize actions. Makes recommendations for action on problem accounts and performs all necessary steps to complete approved actions. Coordinates and manages collateral protection...

Title: Member Services Representative (I, II, III, Lead or Senior) Reports to: Branch Manager Supervises: None Status: Non-Exempt Objective The Member Services Representative is a results-driven position responsible for performing a broad variety of member-focused sales, service, account maintenance, and branch support activities that help enrich the financial lives of our members. This high-contact sales and service position requires the ability to engage effectively with members and other KEMBA associates in person, by telephone, and in writing while providing consistent solutions that meet member needs. Depending on experience and level, this role may also support lobby management, teller-related functions, sales tracking, outbound calling, community involvement, mentoring, and support to other Member Service Representatives and branch leadership. Duties and Responsibilities Assumes responsibility for the effective and...

Interactive Teller (Full Time) Title: Interactive Teller Reports to: Interactive Teller Supervisor Supervises: None Status: Non-Exempt Objective The Interactive Teller will provide service support to Member transaction needs via multiple channels in a manner that is professional, friendly, and compliant with all policies and procedures. In doing so, the Interactive Teller will proactively recommend and refer new and alternative financial services to Members that best fit their financial needs. Duties and Responsibilities Responsible for basic and complex member service ITM directed interactions related to member accounts including but not limited to Deposits, Withdrawals and Payments Account information Share Drafts Share Certificates Money Markets IRA’s Share and Lending Rates and Terms Shared Branching Monitor transactions to avoid losses to Member and KEMBA from fraud Identify and recommend new and alternative...

Member Service Representative II (Personal Banker - Sales) Title: Member Services Representative II Reports to: Branch Manager Supervises: None Status: Non-Exempt Objective The Member Services Representative is a results-driven position responsible for performing a broad variety of Member focused sales and service-related activities that helps enrich the financial lives of our member. This high-contact sales position requires the ability to deal effectively with Members and other KEMBA Associates in person, by telephone and in writing. Duties and Responsibilities Assumes responsibility for the effective and professional performance of Member sales and service-related functions: Recommends products and services that assists in meeting Member's financial needs Resolves Member issues through listening, problem solving, and offering solutions Meets or exceeds all sales, service and productivity goals established for this position Answers and...

Interactive Teller (Full Time) Title: Interactive Teller Reports to: Interactive Teller Supervisor Supervises: None Status: Non-Exempt Objective The Interactive Teller will provide service support to Member transaction needs via multiple channels in a manner that is professional, friendly, and compliant with all policies and procedures. In doing so, the Interactive Teller will proactively recommend and refer new and alternative financial services to Members that best fit their financial needs. Duties and Responsibilities Responsible for basic and complex member service ITM directed interactions related to member accounts including but not limited to Deposits, Withdrawals and Payments Account information Share Drafts Share Certificates Money Markets IRA’s Share and Lending Rates and Terms Shared Branching Monitor transactions to avoid losses to Member and KEMBA from fraud Identify and recommend new and alternative...