KEMBA Financial Credit Union

Interactive Teller (Full Time) Title: Interactive Teller Reports to: Interactive Teller Supervisor Supervises: None Status: Non-Exempt Objective The Interactive Teller will provide service support to Member transaction needs via multiple channels in a manner that is professional, friendly, and compliant with all policies and procedures. In doing so, the Interactive Teller will proactively recommend and refer new and alternative financial services to Members that best fit their financial needs. Duties and Responsibilities Responsible for basic and complex member service ITM directed interactions related to member accounts including but not limited to Deposits, Withdrawals and Payments Account information Share Drafts Share Certificates Money Markets IRA’s Share and Lending Rates and Terms Shared Branching Monitor transactions to avoid losses to Member and KEMBA from fraud Identify and recommend new and alternative...

Interactive Teller (Full Time) Title: Interactive Teller Reports to: Interactive Teller Supervisor Supervises: None Status: Non-Exempt Objective The Interactive Teller will provide service support to Member transaction needs via multiple channels in a manner that is professional, friendly, and compliant with all policies and procedures. In doing so, the Interactive Teller will proactively recommend and refer new and alternative financial services to Members that best fit their financial needs. Duties and Responsibilities Responsible for basic and complex member service ITM directed interactions related to member accounts including but not limited to Deposits, Withdrawals and Payments Account information Share Drafts Share Certificates Money Markets IRA’s Share and Lending Rates and Terms Shared Branching Monitor transactions to avoid losses to Member and KEMBA from fraud Identify and recommend new and alternative...

Consumer Loan Underwriter Title: Consumer Loan Underwriter Reports to: Consumer Loan Underwriting Manager Supervises: None Status: Non-Exempt Objective The Consumer Loan Underwriter is responsible for representing the financial interests of both Members and the Credit Union by making responsible and prudent lending decisions. This role will be responsible for reviewing, analyzing, approving, and underwriting consumer loan requests and products within company and industry guidelines, ensuring timely turnaround and ongoing performance of loans originated. Duties and Responsibilities Receives, reviews and processes requests for credit: Evaluates and verifies loan applications and credit criteria; ensures all loan documents are accurate, complete and compliant; reviews financial statements, credit reports, applicable ratios and other supporting documentation; computes needed ratios; verifies employment and income; determines value of collateral...

Operations Quality Controls Specialist Title: Operations Quality Controls Specialist Reports to: Branch Operations Quality Controls Manager Supervises: None Status: Non-Exempt Objective The Operations Quality Controls Specialist is responsible for a variety of branch operational, Audit, and control-related activities. The primary focus of the position is supporting branch operations through branch visits, cash management activities, operational reviews, Quality Control/Audit processes, documentation, reporting, and compliance-related functions. The position collaborates with branch leadership, Risk Management, Internal Audit, and Operations leadership to help ensure operational processes are completed accurately, efficiently, and in accordance with Credit Union policies, procedures, and regulatory compliance requirements. Additional responsibilities may include operational support functions, training assistance, and reporting. Duties and Responsibilities...

Branch Operations Quality Controls Manager Title: Branch Operations Quality Controls Manager Reports to: Director of Operations Supervises: Operations Quality Controls Specialist Status: Exempt Objective The Branch Operations Quality Controls Manager leads branch operational excellence by overseeing quality control programs, audit readiness, risk mitigation, cash management, and operational compliance across the organization. This role drives consistent execution of internal controls, supports audit and regulatory activities, manages remediation efforts, and serves as a strategic partner to branch leadership. Through process improvement, training, and cross-functional collaboration, the position enhances operational efficiency, strengthens compliance, and elevates the member experience. Duties and Responsibilities Operational Leadership & Branch Oversight Provide leadership and oversight of branch operational functions to promote consistency,...

Relationship Manager Title: Relationship Manager Reports to: Vice President of Commercial Services Supervises: None Status: Exempt Objective The Relationship Manager is responsible for actively developing business contacts within the community and providing business banking solutions with loan, deposit, and ancillary products to meet or exceed budgeted goals. Responsible for receiving, reviewing, evaluating, and pre-qualifying business loan requests. Meets with and manages member and potential member needs through a holistic relationship management approach, which includes understanding their business and personal needs as well. Meets with members to explain KEMBA’s products and services and to present them as possible solutions. Collects loan information and documentation. Serves members and prospective members promptly and professionally. Provides general Credit Union information and cross- sells services. Assists internal and external Business Services...

Mortgage Loan Originator Title: Mortgage Loan Originator Reports to: Mortgage Origination Manager Supervises: None Status: Non-Exempt Objective The Mortgage Loan Originator is a results-driven position responsible for performing a broad variety of Member focused sales and service-related activities related to mortgage lending that helps enrich the financial lives of our member. This high-contact sales position requires the ability to deal effectively with Members and other KEMBA Associates in person, by telephone and in writing. Duties and Responsibilities Develops new and existing mortgage business Actively promotes the Credit Union’s full line of products and financial services in person, over the phone and electronically Prepares all loan papers to submit for approval to loan underwriters or mortgage processing vendor Ensures that all loan procedures are followed and are within the policy guidelines Maintains awareness in the field of...

Virtual Branch Service Representative (Call Center) Title: Virtual Branch Services Representative Reports to: Virtual Branch Services Supervisor or Manager Supervises: None Status: Non-Exempt Objective The Virtual Branch Services Representative will provide sales and service support for Member-based business. In doing so, the Associate will provide superior service on a compliant basis for all inbound/outbound Member activity that results from Member calls, e-mail, and Internet activity. Duties and Responsibilities Professionally service Member activity associated with loan and deposit services: Provide accurate information for all products and services, as well as the status of all Member accounts Open new membership and deposit accounts Assume primary ownership over all Member issues by accurately documenting, researching, and resolving or escalating Member issues associated with any product or service Cross-sell alternative or additional...