KEMBA Financial Credit Union

Title: Facilities Capital Projects Specialist Reports to: Facilities Manager & Physical Security Officer Supervises: None Status: Exempt Objective The Facilities Capital Projects Specialist provides technical and construction project management support services in connection with branch and corporate site improvements, modification of facilities, and new construction projects. The Capital Projects Specialist assists in the preparation and review of project plans and specifications, coordinates, inspects projects, and prepares all documentation required for the successful completion of projects. Duties and Responsibilities Reviews plan, estimate, and schedule work assignments on KEMBA site improvements, modification of facilities, and/or new construction projects Assists in the development of formal project specifications for bid purposes and review bid specifications to assure their thoroughness and accuracy in relation to approved...

Title: Chief Technology Officer (CTO) Reports to: President/CEO Supervises: Director of Application Development, Director of Network Services, Senior Director Digital Strategy & Project Management, Enterprise Data Architect, Administratively the Director of Information Security Status: Exempt Objective The Chief Technology Officer (CTO) leads KEMBA’s enterprise technology strategy to enable business execution, operational resilience, and long term growth. As a member of the Executive Management Team, the CTO aligns technology, data, and digital capabilities with organizational priorities while ensuring a secure, scalable, and compliant technology environment. Duties and Responsibilities Participates as a member of the executive management team in governance processes of the organization’s architecture, telecommunications, networks, programming, media, and desktops Leads strategic technological planning to achieve business goals by...

Title: Enterprise Data Architect Reports to: Chief Technology Officer Supervises: Business Intelligence Analyst, Data Engineer, Data Analyst, Sales & Marketing Analyst Status: Exempt Objective The role of the Enterprise Data Architect is to expand the company’s use of data as a strategic enabler of corporate goals and objectives. The Enterprise Data Architect will achieve this by strategically designing, developing, and implementing data models for enterprise-level applications and systems. These models shall be architected at the following layers: conceptual, logical, business area, and application. This individual will act as the primary advocate of data modeling methodologies and data processing best practices. Duties and Responsibilities Develops and delivers long-term strategic goals for data architecture vision and standards in conjunction with data users, department managers, clients, and other key stakeholders Creates...

Title: Member Services Representative II Reports to: Branch Manager Supervises: None Status: Non-Exempt Objective The Member Services Representative is a results-driven position responsible for performing a broad variety of Member focused sales and service-related activities that helps enrich the financial lives of our member. This high-contact sales position requires the ability to deal effectively with Members and other KEMBA Associates in person, by telephone and in writing. Duties and Responsibilities Assumes responsibility for the effective and professional performance of Member sales and service-related functions: Recommends products and services that assists in meeting Member's financial needs Resolves Member issues through listening, problem solving, and offering solutions Meets or exceeds all sales, service and productivity goals established for this position Answers and responds to Member inquiries and questions Performs file...

Title: Virtual Branch Services Representative Reports to: Virtual Branch Services Supervisor or Manager Supervises: None Status: Non-Exempt Objective The Virtual Branch Services Representative will provide sales and service support for Member-based business. In doing so, the Associate will provide superior service on a compliant basis for all inbound/outbound Member activity that results from Member calls, e-mail, and Internet activity. Duties and Responsibilities Professionally service Member activity associated with loan and deposit services: Provide accurate information for all products and services, as well as the status of all Member accounts Open new membership and deposit accounts Assume primary ownership over all Member issues by accurately documenting, researching, and resolving or escalating Member issues associated with any product or service Cross-sell alternative or additional services where they best fit the Member’s needs...

Title: Branch Manager Reports to: Director of Sales and Member Experience Supervises: Assistant Branch Manager, Concierge, Member Services Representative Status: Exempt Objective The Branch Manager is responsible for planning and directing all branch-related activities that affect the public relations and corporate image of the Credit Union. This high-contact sales and leadership position requires the ability to deal effectively with members and associates in person, by telephone and in writing along with the ability to work in a fast-paced and results-driven environment. Duties and Responsibilities Coordinate, supervise and effectively schedule the branch office staff and their daily activities in servicing the membership Assist members with any service or sales related activities to ensure they enhance the financial lives of the members they serve Lead, motivate, coach, and develop the sales staff Provide consistent and ongoing support to the...

Title: Member Services Representative II Reports to: Branch Manager Supervises: None Status: Non-Exempt Objective The Member Services Representative is a results-driven position responsible for performing a broad variety of Member focused sales and service-related activities that helps enrich the financial lives of our member. This high-contact sales position requires the ability to deal effectively with Members and other KEMBA Associates in person, by telephone and in writing. Duties and Responsibilities Assumes responsibility for the effective and professional performance of Member sales and service-related functions: Recommends products and services that assists in meeting Member's financial needs Resolves Member issues through listening, problem solving, and offering solutions Meets or exceeds all sales, service and productivity goals established for this position Answers and responds to Member inquiries and questions Performs file...

Title: Virtual Branch Float Representative Reports to: Virtual Branch Sales Assistant Manager Supervises: None Status: Non-Exempt Objective The Virtual Branch Float Representative is responsible for member outreach such as onboarding new members, shortfall member calls, contacting new and existing members who have purchased a vehicle and as well as floating between the Virtual Branch Service and Virtual Branch Sales teams as member and staffing needs dictate. This high-contact position cross-sells additional products and services that enhances the member’s financial situation and requires the ability to deal effectively with Members and other KEMBA Associates primarily by telephone and in writing. Duties and Responsibilities Assumes responsibility for the effective and professional performance of Member service functions: Presents and explains Credit Union services and products to Members and assists in meeting their financial needs;...