KEMBA Financial Credit Union

Title: Branch Manager Reports to: Director of Sales and Member Experience Supervises: Assistant Branch Manager, Concierge, Member Services Representative Status: Exempt Objective The Branch Manager is responsible for planning and directing all branch-related activities that affect the public relations and corporate image of the Credit Union. This high-contact sales and leadership position requires the ability to deal effectively with members and associates in person, by telephone and in writing along with the ability to work in a fast-paced and results-driven environment. Duties and Responsibilities Coordinate, supervise and effectively schedule the branch office staff and their daily activities in servicing the membership Assist members with any service or sales related activities to ensure they enhance the financial lives of the members they serve Lead, motivate, coach, and develop the sales staff Provide consistent and ongoing support to the...

Title: Virtual Branch Float Representative Reports to: Virtual Branch Sales Manager Supervises: None FLSA Status: Non-Exempt Objective: The Virtual Branch Float Representative role is responsible for member outreach such as onboarding new members and shortfall member calls as well as floating between the VB Service and VB Sales teams as member and staffing needs dictate. This high-contact position cross-sells additional products and services that enhances the member’s financial situation and requires the ability to deal effectively with Members and other KEMBA Associates primarily by telephone and in writing. General Duties and Responsibilities: Assumes responsibility for the effective and professional performance of Member service functions: Presents and explains Credit Union services and products to Members and assists in meeting their financial needs; opens and closes accounts; orders checks for Member accounts; completes payroll deductions...

Title: Member Services Representative I Reports to: Branch Manager Supervises: None Status: Non-Exempt Objective The Member Services Representative I is a results-driven position responsible for performing a broad variety of Member focused sales, service-related activities, and overall lobby management while projecting the front-line member care philosophy by greeting, welcoming, offering options and directing members to the appropriate supporting staff. This high-contact sales position requires the ability to deal effectively with Members and other KEMBA Associates in person, by telephone and in writing. Duties will also include processing business member transactions that include but are not limited to teller/cash transactions. Duties and Responsibilities Assumes responsibility for the effective and professional performance of Member sales and service-related functions: Recommends products and services that assists in meeting Member's financial needs...

Title: Interactive Teller Reports to: Interactive Teller Supervisor Supervises: None Status: Non-Exempt Objective The Interactive Teller will provide service support to Member transaction needs via multiple channels in a manner that is professional, friendly, and compliant with all policies and procedures. In doing so, the Interactive Teller will proactively recommend and refer new and alternative financial services to Members that best fit their financial needs. Duties and Responsibilities Responsible for basic and complex member service ITM directed interactions related to member accounts including but not limited to Deposits, Withdrawals and Payments Account information Share Drafts Share Certificates Money Markets IRA’s Share and Lending Rates and Terms Shared Branching Monitor transactions to avoid losses to Member and KEMBA from fraud Identify and recommend new and alternative services to Members that will...

Title: Member Services Representative III Reports to: Branch Manager Supervises: None Status: Non-Exempt Objective The Member Services Representative III is a results-driven position responsible for performing a broad variety of Member focused sales and service-related activities at a high level that help enrich the financial lives of our member. This high-contact sales position requires the ability to deal effectively with Members and other KEMBA Associates in person, by telephone and in writing. Duties and Responsibilities Assumes responsibility for the effective and professional performance of Member sales and service-related functions: Recommends products and services that assists in meeting Member's financial needs Resolves Member issues through listening, problem solving, and offering solutions Meets or exceeds all sales, service and productivity goals established for this position Answers and responds to Member...

Title: Member Services Representative II Reports to: Branch Manager Supervises: None Status: Non-Exempt Objective The Member Services Representative is a results-driven position responsible for performing a broad variety of Member focused sales and service-related activities that helps enrich the financial lives of our member. This high-contact sales position requires the ability to deal effectively with Members and other KEMBA Associates in person, by telephone and in writing. Duties and Responsibilities Assumes responsibility for the effective and professional performance of Member sales and service-related functions: Recommends products and services that assists in meeting Member's financial needs Resolves Member issues through listening, problem solving, and offering solutions Meets or exceeds all sales, service and productivity goals established for this position Answers and responds to Member inquiries and questions Performs file...

Title: Senior Member Services Representative Reports to: Branch Manager Supervises: None Status: Non-Exempt Objective The Senior Member Services Representative provides the main level of sales support and acts as a mentor to other Member Service Representatives. This position is responsible for achieving departmental standards, sales goals, and tracking sales activity. Duties and Responsibilities Motivates staff to cross-sell services, provides referrals, and promotes automated services Provides feedback to sales staff and Branch Manager Ensures Member satisfaction by implementing a system to address Member complaints and resolve account-related problems Proactively offers new services for existing Members and non-Members: Initiates outbound telemarketing activities that will result in the acquisition of qualified new memberships and an increased level of products/services utilization by all Members Qualifies and originates loan and...

Title: Virtual Branch Services Representative Reports to: Virtual Branch Services Supervisor or Manager Supervises: None Status: Non-Exempt Objective The Virtual Branch Services Representative will provide sales and service support for Member-based business. In doing so, the Associate will provide superior service on a compliant basis for all inbound/outbound Member activity that results from Member calls, e-mail, and Internet activity. Duties and Responsibilities Professionally service Member activity associated with loan and deposit services: Provide accurate information for all products and services, as well as the status of all Member accounts Open new membership and deposit accounts Assume primary ownership over all Member issues by accurately documenting, researching, and resolving or escalating Member issues associated with any product or service Cross-sell alternative or additional services where they best fit the Member’s needs...

Title: Marketing Intern Duration: 10 Weeks (June 1st - August 7th) Compensation: Paid/Hourly Status: Full Time/Non-Exempt Purpose The purpose of KEMBA’s Internship Program is to provide students with a meaningful and enriching learning experience that helps them grow both personally and professionally. As an intern, you will gain hands-on experience, build real skills, and learn how a financial cooperative operates within the community. This program is designed to introduce you to potential career paths in the credit union industry while offering support, mentorship, and opportunities to contribute to real projects. You will also learn more about financial literacy and the cooperative principles that guide our work, especially our commitment to education, training, and information. Objective The Marketing Intern will support the Marketing department by assisting with content development, market research, event planning, campaign support, and generalist...

HR Content Management Intern Purpose The purpose of KEMBA’s Internship Program is to provide students with a meaningful and enriching learning experience that helps them grow both personally and professionally. As an intern, you will gain hands-on experience, build real skills, and learn how a financial cooperative operates within the community. This program is designed to introduce you to potential career paths in the credit union industry while offering support, mentorship, and opportunities to contribute to real projects. You will also learn more about financial literacy and the cooperative principles that guide our work, especially our commitment to education, training, and information. Objective The HR Content Management Intern supports the Human Resources and Training team with the implementation of the company’s new Intranet platform and additional HR content management initiatives. This role focuses on reviewing, validating, formatting, and organizing HR...

Title: Human Resources Generalist Reports to: Senior Human Resources Manager Supervises: None Status: Exempt Objective The Human Resources Generalist supports a broad range of Human Resources functions with primary responsibility for benefits and wellness administration, payroll and Human Resources Information System support, compliance, associate relations, retention, performance management and the appraisal process, compensation and incentive support, workforce planning activities, job description development, and related Human Resources support activities. The role partners with leadership to ensure consistent application of policies, regulatory compliance, and a positive associate experience. Occasional support of recruitment activities may be required. Duties and Responsibilities Administers benefits, wellness, and leave programs, including enrollments, terminations, qualifying life events, and ongoing plan administration...

Internal Audit Intern Purpose The purpose of KEMBA’s Internship Program is to provide students with a meaningful and enriching learning experience that helps them grow both personally and professionally. As an intern, you will gain hands-on experience, build real skills, and learn how a financial cooperative operates within the community. This program is designed to introduce you to potential career paths in the credit union industry while offering support, mentorship, and opportunities to contribute to real projects. You will also learn more about financial literacy and the cooperative principles that guide our work, especially our commitment to education, training, and information. Objective The Internal Audit Intern will support the Internal Audit department by assisting with audit fieldwork, process documentation, workpaper completion, and planning activities. This role provides hands-on exposure to auditing practices, business operations, and risk management...

Consumer Lending Intern Purpose The purpose of KEMBA’s Internship Program is to provide students with a meaningful and enriching learning experience that helps them grow both personally and professionally. As an intern, you will gain hands-on experience, build real skills, and learn how a financial cooperative operates within the community. This program is designed to introduce you to potential career paths in the credit union industry while offering support, mentorship, and opportunities to contribute to real projects. You will also learn more about financial literacy and the cooperative principles that guide our work, especially our commitment to education, training, and information. Objective The Consumer Lending Intern will support the Consumer Lending department by assisting with administrative tasks, learning core lending concepts, observing underwriting and processing workflows, and other duties. This role provides hands-on exposure to credit evaluation,...

Title: Interactive Teller Reports to: Interactive Teller Supervisor Supervises: None Status: Non-Exempt Objective The Interactive Teller will provide service support to Member transaction needs via multiple channels in a manner that is professional, friendly, and compliant with all policies and procedures. In doing so, the Interactive Teller will proactively recommend and refer new and alternative financial services to Members that best fit their financial needs. Duties and Responsibilities Responsible for basic and complex member service ITM directed interactions related to member accounts including but not limited to Deposits, Withdrawals and Payments Account information Share Drafts Share Certificates Money Markets IRA’s Share and Lending Rates and Terms Shared Branching Monitor transactions to avoid losses to Member and KEMBA from fraud Identify and recommend new and alternative services to Members that will...

Our team is growing and we would love to know what you can offer! If you do not see a job posted on our Employment Page which fits your skillset and would like us to have your application on file for general consideration, please complete our apply process here. This general application will not serve as a substitute for an official job application for a position posted on our employment site. Therefore, please also check back periodically for specific job openings and to submit an official job application for your position of interest if and/or when there is an opening. By completing this application your profile will be entered into our applicant talent pool for review against both current and future needs. We will contact you if there is a position which matches your background. Thank you for your interest in us! Equal employment opportunity, including veterans and individuals with disabilities. PI283088973

Title: Sales Support Specialist Reports to: Director of Strategic Sales Support Supervises: None Status: Exempt Objective The Sales Support Specialist plays a critical role in driving sales growth and enhancing the member experience by supporting sales leadership and front-line sales associates. This position focuses on enabling the sales teams by implementing sales support initiatives, delivering sales tools, and leveraging data to optimize performance. Key responsibilities include internal communications, sales campaigns, sales training, leads management, incentives, and staffing optimization. Success in this role requires strong collaboration, analytical skills, and a commitment to operational excellence. Duties and Responsibilities: Coordinates sales enablement efforts such as training, documentation, reporting, sales contests, and best practices while preparing job aids and serving as a trusted resource for complex product...

Title: Human Resources Coordinator Reports to: Senior Human Resources Manager Supervises: None Status: Non-Exempt Objective The Human Resources Coordinator provides high-quality administrative and customer service support to the Human Resources department, assisting with recruiting operations, onboarding coordination, associate engagement initiatives, and HR administration while maintaining a professional, high-touch experience for associates, candidates, and partners. Duties and Responsibilities Provides administrative and logistical support for full-cycle recruiting processes, including: Candidate sourcing support Initial screening of candidates for entry-level roles, including resume review and phone or virtual pre-screens, in alignment with established hiring criteria Interview scheduling and coordination Pre-employment and onboarding communications Partners with Recruiting and HR leadership to ensure a...

Title: Financial Advisor Reports to: Director of Wealth Management & Financial Resources Supervises: None Status: Exempt Objective The Financial Advisor is responsible for serving the financial needs of Credit Union Members utilizing a Total-Needs Based selling approach, helping Members identify financial goals and objectives from face-to-face financial analysis and identifying appropriate insurance and securities products to meet Members goals and objectives. Establishing a relationship with continuous periodic reviews is an essential part of the Total-Needs Sales process. The Financial Advisor must present a professional image and cultivate a strong working relationship with Credit Union Staff, Members, and other key people involved in the credit union movement. Duties and Responsibilities Presents a professional image from a personal and professional level that will be beneficial to the Credit Union Maintains and...

Title: Vice President of Commercial Services Reports to: Chief Sales Officer Supervises: Commercial Relationship Managers and Treasury Management Sales and Onboarding Teams Status: Exempt Objective The Vice President of Commercial Services assumes overall leadership responsibility and control of all aspects of Commercial Business and Treasury Management sales strategies, policies, and programs necessary to develop and grow the Credit Union’s commercial loan and deposit services and achieve business membership growth goals. This position leads and provides expertise in all sales functions of the Commercial Services Department. Functions include Commercial Lending (including complex credits), Cash/Treasury Management, Portfolio Management, Fee Management, and ancillary products and services that are valuable to Business Members. This position is a critical leadership role providing guidance and support to the Commercial Services team in order to achieve...

Title: Sales & Marketing Analyst Reports to: Enterprise Data Architect Supervises: None Status: Exempt Objective The Sales and Marketing Analyst’s role is to design data modeling/analysis services used to mine enterprise systems and applications for knowledge and information that support sales and marketing initiatives. This individual is also responsible for assisting in building, deploying, and maintaining data support tools, metadata inventories, and definitions for database file/table creation. This role will partner with key stakeholders in Sales and Marketing to support the overall business needs of these departments, including but not limited to sales and marketing performance reporting, goal maintenance, lead management, sales pipeline management, sales incentive support, sales and marketing campaigns analysis, sales contests, sales portfolios, market and branch analytics, member trends, and CRM management. The position requires strong knowledge of...