Heartland Technology Group

Heartland Technology Group Description: The Security Operations Center (SOC) Analyst I provides real time security monitoring and threat hunting in our Security Operations Center. This individual will have the opportunity to work with customers across many industries by providing managed security services such as XDR, SIEM, vulnerability scanning, firewall, and end point management. This position will also provide exceptional customer service by assisting customers in identifying potential security incidents, attack sources, root causes and/or threat actors.   Roles and Responsibilities/ Essential Functions: Provides security event monitoring and analysis to identify critical cyber security events for clients. Conduct research, analysis, and correlation across a wide variety of all source data sets (indications and warnings). Perform event correlation using information gathered from a variety of sources to gain situational awareness and determine the effectiveness of an...

Heartland Technology Group Description: The Security Operations Center (SOC) Analyst I provides real time security monitoring and threat hunting in our Security Operations Center. This individual will have the opportunity to work with customers across many industries by providing managed security services such as XDR, SIEM, vulnerability scanning, firewall, and end point management. This position will also provide exceptional customer service by assisting customers in identifying potential security incidents, attack sources, root causes and/or threat actors.  Roles and Responsibilities/ Essential Functions: Provides security event monitoring and analysis to identify critical cyber security events for clients. Conduct research, analysis, and correlation across a wide variety of all source data sets (indications and warnings). Perform event correlation using information gathered from a variety of sources to gain situational awareness and determine the effectiveness of an...

Heartland Technology Group Description: Position Summary: The Physical Security Design Engineer is a senior consulting and solution design role responsible for translating customer business needs into well-defined physical security solutions. With a broad understanding of physical security and cabling systems, this role is primarily focused on solution design, system functionality, scope development, and pricing alignment. The Design Engineer works directly with customers and internal stakeholders to design video surveillance, access control, structured cabling, paging, and related solutions that meet operational and business requirements. This role also partners closely with implementation teams to ensure clarity, accuracy, and alignment between the designed solution and field execution.  Roles and Responsibilities/ Essential Functions: Design physical security and low-voltage solutions that align with customer business, operational, and technical requirements....

Heartland Technology Group Description: Position Summary: The Operations Support – Tracking Associate plays a critical role in supporting business operations by collaborating closely with vendors and sales teams to ensure the accurate and timely tracking of hardware and software licensing. This role helps facilitate efficient resource scheduling, supports operational visibility, and enables prompt and accurate customer invoicing. Roles and Responsibilities/ Essential Functions: Utilize vendor portals and other available resources to track hardware, software, and licensing orders, ensuring estimated arrival dates (ETAs) are accurately maintained and updated. Proactively communicate with vendors to obtain tracking information for orders not available through online tracking systems and update ETAs accordingly. Ensure all purchase orders (POs) are reviewed, tracked, and updated daily through ongoing collaboration with the Operations Support team. Maintain accurate,...

Heartland Technology Group Description: The Security Operations Center (SOC) Analyst I provides real time security monitoring and threat hunting in our Security Operations Center. This individual will have the opportunity to work with customers across many industries by providing managed security services such as XDR, SIEM, vulnerability scanning, firewall, and end point management. This position will also provide exceptional customer service by assisting customers in identifying potential security incidents, attack sources, root causes and/or threat actors.   Roles and Responsibilities/ Essential Functions: Provides security event monitoring and analysis to identify critical cyber security events for clients. Conduct research, analysis, and correlation across a wide variety of all source data sets (indications and warnings). Perform event correlation using information gathered from a variety of sources to gain situational awareness and determine the effectiveness of an...

Heartland Technology Group Description: Position Summary: The Microsoft 365 Trainer I is a member of the Modern Work practice responsible for delivering high impact, scenario-based Microsoft 365 and Copilot training experiences to customers. This role focuses on helping organizations maximize adoption and effective use of Microsoft 365 tools through live instruction, engaging learning content, and ongoing program promotion. The Microsoft 365 Trainer balances primarily virtual, but occasional classroom delivery with content creation, training operations ownership, and marketing collaboration to drive measurable learning outcomes. Roles and Responsibilities/ Essential Functions: Deliver 10–15 live instructor led training sessions per week, primarily remote and delivered via Microsoft Teams.  Facilitate Microsoft 365 end user training courses, including but not limited to, Microsoft Teams 101 (Basics), Microsoft Teams 201 (Advanced), Microsoft Teams Phone, Microsoft...

Heartland Technology Group Description: Position Summary: This position provides a wide range of IT services from desktop & application support to basic administrative duties for servers, networking, and firewall equipment. This position is part of our managed services team and provides critical IT support for multiple Heartland customers. The ideal candidate will bring a good blend of technical and customer services skills to this fast-paced environment.  Roles and Responsibilities/ Essential Functions: Respond to auto generated ticket alerts both critical and non-critical. Monitor and work tickets in ticket system for client submitted requests. Acknowledge and respond to tickets based on Managed Services SLA. Be part of a phone call queue for client call in requests. Review monthly client reports and provide resolutions solutions based on generated reports. Escalate tickets to internal departments and clients IT departments. Perform proactive maintenance...

Heartland Technology Group Description: Position Summary: This role is a developing technical professional responsible for installing and implementing video surveillance, access control, structured cabling, paging, and other related physical security solutions. This role works closely with the Foreman, Project Manager, and other team members while demonstrating a broad understanding of physical security and cabling systems. This role is expected to perform work with greater independence, maintain quality standards, actively support the development of less experienced team members, and provide a positive customer experience.  Roles and Responsibilities/ Essential Functions: Install, configure, and support the implementation of video surveillance, access control, structured cabling, and related physical security systems. Execute assigned work with increased independence and limited supervision. Interpret project drawings, specifications, and installation requirements...

Heartland Technology Group Description: Position Summary: This role is an entry-level technical role responsible for assisting with the installation and implementation of video surveillance, access control, structured cabling, paging, and other related physical security solutions. This role works closely with the Foreman, Project Manager, and other team members, this role is expected to build technical proficiency while executing assigned tasks with quality and professionalism. This role is expected to maintain quality standards and provide a positive customer experience. Roles and Responsibilities/ Essential Functions: Install and support the implementation of video surveillance, access control, structured cabling, and related low-voltage systems under supervision. Perform cable pulling, terminations, mounting, device installation, and equipment setup. Read and follow project drawings, scopes of work, and installation instructions. Maintain compliance with company...

Heartland Technology Group Description: Position Summary: This position provides a wide range of IT services from desktop & application support to basic administrative duties for servers, networking, and firewall equipment. This position is part of our managed services team and provides critical IT support for multiple Heartland customers. The ideal candidate will bring a good blend of technical and customer services skills to this fast-paced environment.  Roles and Responsibilities/ Essential Functions: Respond to auto generated ticket alerts both critical and non-critical. Monitor and work tickets in ticket system for client submitted requests. Acknowledge and respond to tickets based on Managed Services SLA. Be part of a phone call queue for client call in requests. Review monthly client reports and provide resolutions solutions based on generated reports. Escalate tickets to internal departments and clients IT departments. Perform proactive maintenance...

Heartland Technology Group Description: Position Summary: This position provides a wide range of IT services from desktop & application support to basic administrative duties for servers, networking, and firewall equipment. This position is part of our managed services team and provides critical IT support for multiple Heartland customers. The ideal candidate will bring a good blend of technical and customer services skills to this fast-paced environment.  Roles and Responsibilities/ Essential Functions: Respond to auto generated ticket alerts both critical and non-critical. Monitor and work tickets in ticket system for client submitted requests. Acknowledge and respond to tickets based on Managed Services SLA. Be part of a phone call queue for client call in requests. Review monthly client reports and provide resolutions solutions based on generated reports. Escalate tickets to internal departments and clients IT departments. Perform proactive maintenance...

Heartland Technology Group Description: Position Summary: The Human Resource (HR) Business Partner heightens a culture of employee engagement and continuous improvement. The incumbent will support and enhance the assigned business unit, along with the Corporate HR Team, through providing and assisting in finding solutions to issues that face the business and the people within the business. Administers numerous human resource activities such as HRIS, employee relations, policy development, onboarding, facilitating professional and leadership development programs, performance management, employment law compliance, talent mapping, and DEI.    Roles and Responsibilities/ Essential Functions: Be a contributing member of the Corporate HR Team Support corporate HR initiatives and implement them within your assigned business unit. Contribute to process improvement for the HR Team, understanding how change affects all business units. Conduct new Team Member orientation, on...

Heartland Technology Group Description: Position Summary: The Human Resource (HR) Business Partner heightens a culture of employee engagement and continuous improvement. The incumbent will support and enhance the assigned business unit, along with the Corporate HR Team, through providing and assisting in finding solutions to issues that face the business and the people within the business. Administers numerous human resource activities such as HRIS, employee relations, policy development, onboarding, facilitating professional and leadership development programs, performance management, employment law compliance, talent mapping, and DEI.    Roles and Responsibilities/ Essential Functions: Be a contributing member of the Corporate HR Team Support corporate HR initiatives and implement them within your assigned business unit. Contribute to process improvement for the HR Team, understanding how change affects all business units. Conduct new Team Member orientation, on...

Heartland Technology Group Description: The Technical Architect will develop, implement, and support network services and solutions for consulting clients while mentoring and sharing skills with others. This position will build a customer- focused relationship with client to identify business challenges and develop specifications and requirements to arrive at the best solution.  Roles and Responsibilities:   Play an active role by collaborating with Practice Leads to create and maintain documents and procedures.  Execute, with Project Managers and Practice Leads, on large projects on time and on budget.  Provide active leadership and articulate to the Project Management Team what is needed for success and lead the other Engineers to ensure tasks are being completed accurately and timely.  Be the Lead Engineer on projects that have multiple different technologies.  In collaboration with the Project Management Team Members, if applicable, provide daily updates on all...

Heartland Technology Group Description: Position Summary: The Client Experience Partner serves as a trusted advisor and primary post-sales advocate for assigned clients, with a focus on client retention, satisfaction, and account expansion. This role proactively engages clients through routine check-ins and structured business reviews to ensure clients are realizing maximum value from their HBS services and solutions, identifying risks to retention early, and uncovering opportunities to grow the relationship. Roles and Responsibilities/ Essential Functions: Own client retention for an assigned portfolio of accounts, including renewal readiness, risk identification, and the development and execution of save/remediation plans. Drive account expansion by identifying upselling and cross-sell opportunities and partnering with Account Managers and Sales to qualify and advance those opportunities. Conduct routine proactive check-ins with clients to ensure satisfaction,...

Heartland Technology Group Description: Position Summary: The Client Experience Partner serves as a trusted advisor and primary post-sales advocate for assigned clients, with a focus on client retention, satisfaction, and account expansion. This role proactively engages clients through routine check-ins and structured business reviews to ensure clients are realizing maximum value from their HBS services and solutions, identifying risks to retention early, and uncovering opportunities to grow the relationship. Roles and Responsibilities/ Essential Functions: Own client retention for an assigned portfolio of accounts, including renewal readiness, risk identification, and the development and execution of save/remediation plans. Drive account expansion by identifying upselling and cross-sell opportunities and partnering with Account Managers and Sales to qualify and advance those opportunities. Conduct routine proactive check-ins with clients to ensure satisfaction,...

Heartland Technology Group Description: Position Summary: The Principal Architect is a senior technical contributor responsible for defining and driving architectural strategy that aligns technical solutions with customer outcomes across HBS’s diverse customer base. This role balances presales leadership, technical enablement, and project delivery oversight to create scalable, customer outcomes, with a sales driven focus. As a technical overlay, the Principal Architect partners closely with sales teams to develop tailored solution designs and proposals, enabling growth through strategic customer engagement and vendor alignment. They also provide leadership to Engineering teams by mentoring engineers, closing skill gaps, and ensuring consistent delivery excellence on complex projects where they may serve as the Project Lead Engineer (PLE). In addition, the Principal Architect contributes to the development and maintenance of company-wide architectures, technical...

Heartland Technology Group Description: Position Summary: The Client Experience Partner serves as a trusted advisor and primary post-sales advocate for assigned clients, with a focus on client retention, satisfaction, and account expansion. This role proactively engages clients through routine check-ins and structured business reviews to ensure clients are realizing maximum value from their HBS services and solutions, identifying risks to retention early, and uncovering opportunities to grow the relationship. Roles and Responsibilities/ Essential Functions: Own client retention for an assigned portfolio of accounts, including renewal readiness, risk identification, and the development and execution of save/remediation plans. Drive account expansion by identifying upselling and cross-sell opportunities and partnering with Account Managers and Sales to qualify and advance those opportunities. Conduct routine proactive check-ins with clients to ensure satisfaction,...

Heartland Technology Group Description: Position Summary: This role is an entry-level technical role responsible for assisting with the installation and implementation of video surveillance, access control, structured cabling, paging, and other related physical security solutions. This role works closely with the Foreman, Project Manager, and other team members, this role is expected to build technical proficiency while executing assigned tasks with quality and professionalism. This role is expected to maintain quality standards and provide a positive customer experience. Roles and Responsibilities/ Essential Functions: Install and support the implementation of video surveillance, access control, structured cabling, and related low-voltage systems under supervision. Perform cable pulling, terminations, mounting, device installation, and equipment setup. Read and follow project drawings, scopes of work, and installation instructions. Maintain compliance with company...

Heartland Technology Group Description: Position Summary: This role is an entry-level technical role responsible for assisting with the installation and implementation of video surveillance, access control, structured cabling, paging, and other related physical security solutions. This role works closely with the Foreman, Project Manager, and other team members, this role is expected to build technical proficiency while executing assigned tasks with quality and professionalism. This role is expected to maintain quality standards and provide a positive customer experience. Roles and Responsibilities/ Essential Functions: Install and support the implementation of video surveillance, access control, structured cabling, and related low-voltage systems under supervision. Perform cable pulling, terminations, mounting, device installation, and equipment setup. Read and follow project drawings, scopes of work, and installation instructions. Maintain compliance with company...