Heartland Technology Group

Heartland Technology Group Description: Position Summary: This position provides a wide range of IT services from desktop & application support to basic administrative duties for servers, networking, and firewall equipment. This position is part of our managed services team and provides critical IT support for multiple Heartland customers. The ideal candidate will bring a good blend of technical and customer services skills to this fast-paced environment.  Roles and Responsibilities/ Essential Functions: Respond to auto generated ticket alerts both critical and non-critical. Monitor and work tickets in ticket system for client submitted requests. Acknowledge and respond to tickets based on Managed Services SLA. Be part of a phone call queue for client call in requests. Review monthly client reports and provide resolutions solutions based on generated reports. Escalate tickets to internal departments and clients IT departments. Perform proactive maintenance...

Heartland Technology Group Description: Position Summary: This position will join the Dynamics 365 team as a cross-domain engineer. The incumbent be a key technical contributor in Dynamics 365, Power Apps, and Office365 projects, focusing on backend development, leveraging PowerShell, database knowledge, and a willingness to learn/investigate new problems.  Roles and Responsibilities/ Essential Functions: Meet annual billable hour goal, as defined by HBS. This number may change over time as the business evolves.  Provide 6 hours/week of support for project and escalated incident management tickets for current customers with focus on customer satisfaction and quality. Work with business leaders outside of IT to develop solutions. Introduce innovation to profitably grow each client’s business. Cultivate effective communication with others throughout all levels of the organization. Communicate key messages at both Executive and technical leadership levels.  Be a...

Heartland Technology Group Description: Position Summary: This position will join the Dynamics 365 team as a cross-domain engineer. The incumbent be a key technical contributor in Dynamics 365, Power Apps, and Office365 projects, focusing on backend development, leveraging PowerShell, database knowledge, and a willingness to learn/investigate new problems.  Roles and Responsibilities/ Essential Functions: Meet annual billable hour goal, as defined by HBS. This number may change over time as the business evolves.  Provide 6 hours/week of support for project and escalated incident management tickets for current customers with focus on customer satisfaction and quality. Work with business leaders outside of IT to develop solutions. Introduce innovation to profitably grow each client’s business. Cultivate effective communication with others throughout all levels of the organization. Communicate key messages at both Executive and technical leadership levels.  Be a...

Heartland Technology Group Description: Position Summary: The Microsoft 365 Trainer I is a member of the Modern Work practice responsible for delivering high impact, scenario-based Microsoft 365 and Copilot training experiences to customers. This role focuses on helping organizations maximize adoption and effective use of Microsoft 365 tools through live instruction, engaging learning content, and ongoing program promotion. The Microsoft 365 Trainer balances primarily virtual, but occasional classroom delivery with content creation, training operations ownership, and marketing collaboration to drive measurable learning outcomes. Roles and Responsibilities/ Essential Functions: Deliver 10–15 live instructor led training sessions per week, primarily remote and delivered via Microsoft Teams.  Facilitate Microsoft 365 end user training courses, including but not limited to, Microsoft Teams 101 (Basics), Microsoft Teams 201 (Advanced), Microsoft Teams Phone, Microsoft...

Heartland Technology Group Description: Position Summary: This position is responsible for providing business consulting, implementation, and support service activities focused on Microsoft ERP solutions related third party products to Heartland’s clients, leading and managing those implementations. This requires a strong understanding of accounting, significant technology understanding and diverse industry business process experience. This position is also involved in presales/sales opportunities, overall brand-building and assisting in the success of the ERP Team. The senior member of the team will assist with coaching and mentoring of newer consultants to further grow the ERP Practice.   Roles and Responsibilities/ Essential Functions: Address business problems by gathering information, analyzing, prioritizing, and evaluating options, and then architecting integrated use of technologies to solve those problems. Train and support users of Microsoft Dynamics ERP...

Heartland Technology Group Description: Position Summary: This role serves as the onsite lead for one or more projects, responsible for directing field activities, coordinating team execution, and driving efficiency in the field. This role works closely with customers, contractors, project managers, and internal team members to ensure the successful installation and implementation of video surveillance, access control, structured cabling, paging, and other related physical security solutions. This role is expected to demonstrate strong technical knowledge, maintain quality and safety standards, mentor field personnel, and ensure a positive customer experience throughout project execution. Roles and Responsibilities/ Essential Functions: Lead onsite execution for one or more physical security and low-voltage projects. Direct and coordinate field technicians, subcontractors, and other onsite personnel. Review project scope, drawings, schedules, and installation plans...

Heartland Technology Group Description: Position Summary: This position is responsible to set up, test, program and commission AV equipment such as lighting, displays, digital audio processors, control systems and sound speakers to be used at a customer facility. This position work will work under the supervision of the AV service manager and along AV team members to collaborate to provide a safe implementation of products on the customer premises. Due to changing customer environments HBS Team Members should be able and willing to work days, nights, and weekends dependent on the project and customer needs. Roles and Responsibilities/ Essential Functions:  Set up and install equipment such as microphones, sound speakers, video screens, projectors, video monitors, recording equipment, connecting wires and cables, sound and mixing boards for events to be held on customer sites.  Maintain a clean and safe work environment at HBS and Customer locations. This includes...

Heartland Technology Group Description: Position Summary: This position is responsible to set up, test, program and commission AV equipment such as lighting, displays, digital audio processors, control systems and sound speakers to be used at a customer facility. This position work will work under the supervision of the AV service manager and along AV team members to collaborate to provide a safe implementation of products on the customer premises. Due to changing customer environments HBS Team Members should be able and willing to work days, nights, and weekends dependent on the project and customer needs. Roles and Responsibilities/ Essential Functions:  Set up and install equipment such as microphones, sound speakers, video screens, projectors, video monitors, recording equipment, connecting wires and cables, sound and mixing boards for events to be held on customer sites.  Maintain a clean and safe work environment at HBS and Customer locations. This includes...

Heartland Technology Group Description: Position Summary: The Microsoft 365 Trainer I is a member of the Modern Work practice responsible for delivering high impact, scenario-based Microsoft 365 and Copilot training experiences to customers. This role focuses on helping organizations maximize adoption and effective use of Microsoft 365 tools through live instruction, engaging learning content, and ongoing program promotion. The Microsoft 365 Trainer balances primarily virtual, but occasional classroom delivery with content creation, training operations ownership, and marketing collaboration to drive measurable learning outcomes. Roles and Responsibilities/ Essential Functions: Deliver 10–15 live instructor led training sessions per week, primarily remote and delivered via Microsoft Teams.  Facilitate Microsoft 365 end user training courses, including but not limited to, Microsoft Teams 101 (Basics), Microsoft Teams 201 (Advanced), Microsoft Teams Phone, Microsoft...

Heartland Technology Group Description: Position Summary: The Network Engineer will help develop, implement, and support networking related services and solutions for consulting clients. This position will work to build a customer-focused relationship with client to identify business challenges and develop specifications and requirements to arrive at the best solution.  Roles and Responsibilities/ Essential Functions: Work as a member of the HBS network team that provides consultative and proactive project support to HBS’s account base. Contribute to and impacts the assigned customer accounts positively.  Collaborate across multiple internal teams to ensure successful and timely delivery of the scope of work. Contribute to product selection, configuration standards, and best practices and educate the sales team members on these products and services to enhance the sales process.  Provide support, maintenance, and administration for HBS’s customers. Work in a team...

Heartland Technology Group Description: Position Summary: The Senior Solutions Consultant (Senior SC) is involved in all aspects of the sales process for HBS technology solutions and services, aligning customer needs with their short- and long-term goals and strategies. This individual guides and supports the customer journey by fostering long-term client relationships and serving as a strategic technology and business advisor. The Senior SC leverages both their own expertise and the collective skills of the HBS team to uncover customer needs, develop customized solutions, and ensure every interaction results in exceptional customer satisfaction. In addition, the HBS Senior SC may have the opportunity to amplify their impact beyond their own portfolio, serving as a mentor to Associate Solutions Consultants, guiding them to expand their expertise and drive our collective success forward. This is a role designed for those passionate about leading from the front and making a...

Heartland Technology Group Description: The Technical Architect will develop, implement, and support network services and solutions for consulting clients while mentoring and sharing skills with others. This position will build a customer-focused relationship with client to identify business challenges and develop specifications and requirements to arrive at the best solution.  Roles and Responsibilities/ Essential Functions:  Play an active role by collaborating with Practice Leads to create and maintain documents and procedures.  Execute, with Project Managers and Practice Leads, on large projects on time and on budget.  Provide active leadership and articulate to the Project Management Team what is needed for success and lead the other Engineers to ensure tasks are being completed accurately and timely. Be the Lead Engineer on projects that have multiple different technologies. In collaboration with the Project Management Team Members, if applicable, provide daily...

Heartland Technology Group Description: Position Summary: This position is responsible for providing business consulting, implementation, and support service activities focused on Microsoft ERP solutions related third party products to Heartland’s clients, leading and managing those implementations. This requires a strong understanding of accounting, significant technology understanding and diverse industry business process experience. This position is also involved in presales/sales opportunities, overall brand-building and assisting in the success of the ERP Team. The senior member of the team will assist with coaching and mentoring of newer consultants to further grow the ERP Practice.   Roles and Responsibilities/ Essential Functions: Address business problems by gathering information, analyzing, prioritizing, and evaluating options, and then architecting integrated use of technologies to solve those problems. Train and support users of Microsoft Dynamics ERP...

Heartland Technology Group Description: Position Summary: This position is responsible for providing business consulting, implementation, and support service activities focused on Microsoft ERP solutions related third party products to Heartland’s clients, leading and managing those implementations. This requires a strong understanding of accounting, significant technology understanding and diverse industry business process experience. This position is also involved in presales/sales opportunities, overall brand-building and assisting in the success of the ERP Team. The senior member of the team will assist with coaching and mentoring of newer consultants to further grow the ERP Practice.   Roles and Responsibilities/ Essential Functions: Address business problems by gathering information, analyzing, prioritizing, and evaluating options, and then architecting integrated use of technologies to solve those problems. Train and support users of Microsoft Dynamics ERP...

Heartland Technology Group Description: Position Summary: This position is responsible to set up, test, program and commission AV equipment such as lighting, displays, digital audio processors, control systems and sound speakers to be used at a customer facility. This position work will work under the supervision of the AV service manager and along AV team members to collaborate to provide a safe implementation of products on the customer premises. Due to changing customer environments HBS Team Members should be able and willing to work days, nights, and weekends dependent on the project and customer needs. Roles and Responsibilities/ Essential Functions:  Set up and install equipment such as microphones, sound speakers, video screens, projectors, video monitors, recording equipment, connecting wires and cables, sound and mixing boards for events to be held on customer sites.  Maintain a clean and safe work environment at HBS and Customer locations. This includes...

Heartland Technology Group Description: Position Summary: This role serves as the onsite lead for one or more projects, responsible for directing field activities, coordinating team execution, and driving efficiency in the field. This role works closely with customers, contractors, project managers, and internal team members to ensure the successful installation and implementation of video surveillance, access control, structured cabling, paging, and other related physical security solutions. This role is expected to demonstrate strong technical knowledge, maintain quality and safety standards, mentor field personnel, and ensure a positive customer experience throughout project execution. Roles and Responsibilities/ Essential Functions: Lead onsite execution for one or more physical security and low-voltage projects. Direct and coordinate field technicians, subcontractors, and other onsite personnel. Review project scope, drawings, schedules, and installation plans...

Heartland Technology Group Description: Position Summary: This position is responsible to set up, test, program and commission AV equipment such as lighting, displays, digital audio processors, control systems and sound speakers to be used at a customer facility. This position work will work under the supervision of the AV service manager and along AV team members to collaborate to provide a safe implementation of products on the customer premises. Due to changing customer environments HBS Team Members should be able and willing to work days, nights, and weekends dependent on the project and customer needs. Roles and Responsibilities/ Essential Functions:  Set up and install equipment such as microphones, sound speakers, video screens, projectors, video monitors, recording equipment, connecting wires and cables, sound and mixing boards for events to be held on customer sites.  Maintain a clean and safe work environment at HBS and Customer locations. This includes...

Heartland Technology Group Description: Position Summary: The Microsoft 365 Trainer I is a member of the Modern Work practice responsible for delivering high impact, scenario-based Microsoft 365 and Copilot training experiences to customers. This role focuses on helping organizations maximize adoption and effective use of Microsoft 365 tools through live instruction, engaging learning content, and ongoing program promotion. The Microsoft 365 Trainer balances primarily virtual, but occasional classroom delivery with content creation, training operations ownership, and marketing collaboration to drive measurable learning outcomes. Roles and Responsibilities/ Essential Functions: Deliver 10–15 live instructor led training sessions per week, primarily remote and delivered via Microsoft Teams.  Facilitate Microsoft 365 end user training courses, including but not limited to, Microsoft Teams 101 (Basics), Microsoft Teams 201 (Advanced), Microsoft Teams Phone, Microsoft...

Heartland Technology Group Description: Position Summary: This role is an entry-level technical role responsible for assisting with the installation and implementation of video surveillance, access control, structured cabling, paging and mass notification, audio/sound systems, nurse call and intercom and other related physical security solutions. This role works closely with the Foreman, Project Manager, and other team members, this role is expected to build technical proficiency while executing assigned tasks with quality and professionalism. This role is expected to maintain quality standards and provide a positive customer experience. Roles and Responsibilities/ Essential Functions: Install and support the implementation of video surveillance, access control, structured cabling, and related low-voltage systems under supervision. Perform cable pulling, terminations, mounting, device installation, and equipment setup. Read and follow project drawings, scopes of...

Heartland Technology Group Description: Position Summary: This role is an entry-level technical role responsible for assisting with the installation and implementation of video surveillance, access control, structured cabling, paging, and other related physical security solutions. This role works closely with the Foreman, Project Manager, and other team members, this role is expected to build technical proficiency while executing assigned tasks with quality and professionalism. This role is expected to maintain quality standards and provide a positive customer experience. Roles and Responsibilities/ Essential Functions: Install and support the implementation of video surveillance, access control, structured cabling, and related low-voltage systems under supervision. Perform cable pulling, terminations, mounting, device installation, and equipment setup. Read and follow project drawings, scopes of work, and installation instructions. Maintain compliance with company...