Heartland Technology Group

Heartland Technology Group Description: The Senior Information Security Consultant is responsible for providing cybersecurity and risk assessment services, subject matter expert support and solutions for Heartland Business Systems’ (HBS) customers. Deliverable areas could include, but are not limited to, Risk & Security Assessments, Remediation and Mitigation Recommendations, Strategic Roadmaps, Privacy and Security Policy, Procedure and Program development, Awareness and Education, and SME support. Senior Information Security Consultants at HBS provide strategic guidance to our clients and serve as the virtual Chief Information Security Officer for multiple organizations. This position is also responsible for collaborating with sales and marketing to ensure proposed deals include technical solutions that accurately address client needs.  Roles and Responsibilities/ Essential Functions: Work as a member of the cybersecurity team providing consultative and proactive...

Heartland Technology Group Description: An HBS Senior Solutions Consultant (Senior SC) is involved in the sales process in all aspects of HBS technology solutions and services as it relates to short and long term goals and strategies of our customers. Not only the SCI is there from the beginning, but also, takes ownership of their customer’s journey, building long-term client relationships while serving as a strategic technology and business advisor, helping clients reach their short- and long-term organizational goals. This individual will leverage their expertise and the expertise and skills of the HBS team to uncover customer needs, develop customized solutions, and ensure every interaction culminates in exceptional customer satisfaction.  In addition, the HBS Senior SC may have the opportunity to amplify their impact beyond their own portfolio, serving as a mentor to Associate Solutions Consultants, guiding them to expand their expertise and drive our collective success...

Heartland Technology Group Description: The Associate Solutions Consultant is closely mentored during the first year of employment, with the goal of developing into a Solutions Consultant. The Associate Solutions Consultant works closely with a Senior Solutions Consultant and their inside sales team to learn the products and services, as well as the internal procedures and processes. Additional responsibilities include driving new business with the current accounts of the Senior Solutions Consultant and searching for and landing new customers.  Roles and Responsibilities: Promote and resell HBS products and services that will provide the highest return on investment of current and future customer IT expenditures.  Obtain strategic manufacturer sales certifications, such as Cisco Sales Expert and VMware Sales Professional.  Secure business relationships within HBS’ partner groups, such as Cisco, Microsoft, Dell, and HP, to help improve HBS’ profitability through...

Heartland Technology Group Description: This role is an entry-level technical role responsible for assisting with the installation and implementation of video surveillance, access control, structured cabling, paging, and other related physical security solutions. The Physical Security Installer I works closely with the Foreman, Project Manager, and other team members, this role is expected to build technical proficiency while executing assigned tasks with quality and professionalism. The Physical Security Installer I is expected to maintain quality standards and provide a positive customer experience.  Roles and Responsibilities/ Essential Functions: Install and support the implementation of video surveillance, access control, structured cabling, and related low-voltage systems under supervision. Perform cable pulling, terminations, mounting, device installation, and equipment setup. Read and follow project drawings, scopes of work, and installation instructions....

Heartland Technology Group Description: Position Summary: The IT Support Specialist Il provides superior day-to-day hands-on support to the organization’s end user laptops, desktops, peripherals, software applications, mobile devices, printers, and other tools that the end-users are provided. This position interfaces directly with internal customers and business units, provisioning solutions and troubleshooting user issues to resolution. This role provides 1-to-1 end user support and training. Additionally, this role serves as on-call support in a rotational basis for the entire enterprise. Typically, this role works onsite at an HBS client, full time. Roles and Responsibilities/ Essential Functions: Provide First and Second tier support of PC hardware & software, desk phones, printers, mobile devices, and other computer related equipment. Responsible for ticketing system entry and ticket maintenance/documentation; includes updating and maintaining Inventory...

Heartland Technology Group Description: The Project Manager II is responsible for providing direction, coordination, implementation, execution, control, and completion of the project, while remaining aligned with strategy, commitments, and goals of the organization. They will gather requirements, plan and schedule activities, and hold team members accountable to their tasks, and work independently with little oversight.  Roles and Responsibilities/Essential Functions: Manage projects from concept creation through implementation. Facilitate the project scope, goals, milestones, deliverables, detailed tasks and resource requirements.  Manage user expectations and work collaboratively across the enterprise. Accountable for leading multiple projects and work streams, and for delivering projects on time, on budget, and within scope. Successfully plan, manage, coordinate, implement and deliver project solutions that meet business requirements.  Manage project teams and...

Heartland Technology Group Description: The Project Manager II is responsible for providing direction, coordination, implementation, execution, control, and completion of the project, while remaining aligned with strategy, commitments, and goals of the organization. They will gather requirements, plan and schedule activities, and hold team members accountable to their tasks, and work independently with little oversight.  Roles and Responsibilities/Essential Functions: Manage projects from concept creation through implementation. Facilitate the project scope, goals, milestones, deliverables, detailed tasks and resource requirements.  Manage user expectations and work collaboratively across the enterprise. Accountable for leading multiple projects and work streams, and for delivering projects on time, on budget, and within scope. Successfully plan, manage, coordinate, implement and deliver project solutions that meet business requirements.  Manage project teams and...

Heartland Technology Group Description: The Project Manager II is responsible for providing direction, coordination, implementation, execution, control, and completion of the project, while remaining aligned with strategy, commitments, and goals of the organization. They will gather requirements, plan and schedule activities, and hold team members accountable to their tasks, and work independently with little oversight.  Roles and Responsibilities/Essential Functions: Manage projects from concept creation through implementation. Facilitate the project scope, goals, milestones, deliverables, detailed tasks and resource requirements.  Manage user expectations and work collaboratively across the enterprise. Accountable for leading multiple projects and work streams, and for delivering projects on time, on budget, and within scope. Successfully plan, manage, coordinate, implement and deliver project solutions that meet business requirements.  Manage project teams and...

Heartland Technology Group Description: A Senior Business Analyst utilizes a combination of business acumen and analytical skills to provide consultative support and great customer experience on multiple projects. The Senior Business Analyst responsibilities include understanding the customer’s needs, communicating the needs, collaborating with internal and external technical staff in the delivery of solutions, performing quality assurance activities, training, and implementation coordination. Additionally, the Senior Business Analyst I may take on project management responsibilities such as planning, executing, and closing projects, managing project timelines, resources, and budgets, and ensuring that project objectives are met. This role will be key to understanding and documenting technology capabilities needed to address business challenges.  Roles and Responsibilities/ Essential Functions: Proactively meet with customers to understand their business needs and...

Heartland Technology Group Description: Position Summary: This position provides a wide range of IT services from desktop & application support to basic administrative duties for servers, networking, and firewall equipment. This position is part of our managed services team and provides critical IT support for multiple Heartland customers. The ideal candidate will bring a good blend of technical and customer services skills to this fast-paced environment.  Roles and Responsibilities/ Essential Functions: Respond to auto generated ticket alerts both critical and non-critical. Monitor and work tickets in ticket system for client submitted requests. Acknowledge and respond to tickets based on Managed Services SLA. Be part of a phone call queue for client call in requests. Review monthly client reports and provide resolutions solutions based on generated reports. Escalate tickets to internal departments and clients IT departments. Perform proactive maintenance...

Heartland Technology Group Description: A Senior Business Analyst utilizes a combination of business acumen and analytical skills to provide consultative support and great customer experience on multiple projects. The Senior Business Analyst responsibilities include understanding the customer’s needs, communicating the needs, collaborating with internal and external technical staff in the delivery of solutions, performing quality assurance activities, training, and implementation coordination. Additionally, the Senior Business Analyst I may take on project management responsibilities such as planning, executing, and closing projects, managing project timelines, resources, and budgets, and ensuring that project objectives are met. This role will be key to understanding and documenting technology capabilities needed to address business challenges.  Roles and Responsibilities/ Essential Functions: Proactively meet with customers to understand their business needs and...

Heartland Technology Group Description: A Senior Business Analyst utilizes a combination of business acumen and analytical skills to provide consultative support and great customer experience on multiple projects. The Senior Business Analyst responsibilities include understanding the customer’s needs, communicating the needs, collaborating with internal and external technical staff in the delivery of solutions, performing quality assurance activities, training, and implementation coordination. Additionally, the Senior Business Analyst I may take on project management responsibilities such as planning, executing, and closing projects, managing project timelines, resources, and budgets, and ensuring that project objectives are met. This role will be key to understanding and documenting technology capabilities needed to address business challenges.  Roles and Responsibilities/ Essential Functions: Proactively meet with customers to understand their business needs and...

Heartland Technology Group Description: The Security Operations Center (SOC) Analyst I provides real time security monitoring and threat hunting in our Security Operations Center. This individual will have the opportunity to work with customers across many industries by providing managed security services such as XDR, SIEM, vulnerability scanning, firewall, and end point management. This position will also provide exceptional customer service by assisting customers in identifying potential security incidents, attack sources, root causes and/or threat actors.   Roles and Responsibilities/ Essential Functions: Provides security event monitoring and analysis to identify critical cyber security events for clients. Conduct research, analysis, and correlation across a wide variety of all source data sets (indications and warnings). Perform event correlation using information gathered from a variety of sources to gain situational awareness and determine the effectiveness of an...

Heartland Technology Group Description: The Security Operations Center (SOC) Analyst I provides real time security monitoring and threat hunting in our Security Operations Center. This individual will have the opportunity to work with customers across many industries by providing managed security services such as XDR, SIEM, vulnerability scanning, firewall, and end point management. This position will also provide exceptional customer service by assisting customers in identifying potential security incidents, attack sources, root causes and/or threat actors.  Roles and Responsibilities/ Essential Functions: Provides security event monitoring and analysis to identify critical cyber security events for clients. Conduct research, analysis, and correlation across a wide variety of all source data sets (indications and warnings). Perform event correlation using information gathered from a variety of sources to gain situational awareness and determine the effectiveness of an...

Heartland Technology Group Description: Position Summary: The Operations Support – Tracking Associate plays a critical role in supporting business operations by collaborating closely with vendors and sales teams to ensure the accurate and timely tracking of hardware and software licensing. This role helps facilitate efficient resource scheduling, supports operational visibility, and enables prompt and accurate customer invoicing. Roles and Responsibilities/ Essential Functions: Utilize vendor portals and other available resources to track hardware, software, and licensing orders, ensuring estimated arrival dates (ETAs) are accurately maintained and updated. Proactively communicate with vendors to obtain tracking information for orders not available through online tracking systems and update ETAs accordingly. Ensure all purchase orders (POs) are reviewed, tracked, and updated daily through ongoing collaboration with the Operations Support team. Maintain accurate,...

Heartland Technology Group Description: The Security Operations Center (SOC) Analyst I provides real time security monitoring and threat hunting in our Security Operations Center. This individual will have the opportunity to work with customers across many industries by providing managed security services such as XDR, SIEM, vulnerability scanning, firewall, and end point management. This position will also provide exceptional customer service by assisting customers in identifying potential security incidents, attack sources, root causes and/or threat actors.   Roles and Responsibilities/ Essential Functions: Provides security event monitoring and analysis to identify critical cyber security events for clients. Conduct research, analysis, and correlation across a wide variety of all source data sets (indications and warnings). Perform event correlation using information gathered from a variety of sources to gain situational awareness and determine the effectiveness of an...

Heartland Technology Group Description: Position Summary: This position provides a wide range of IT services from desktop & application support to basic administrative duties for servers, networking, and firewall equipment. This position is part of our managed services team and provides critical IT support for multiple Heartland customers. The ideal candidate will bring a good blend of technical and customer services skills to this fast-paced environment.  Roles and Responsibilities/ Essential Functions: Respond to auto generated ticket alerts both critical and non-critical. Monitor and work tickets in ticket system for client submitted requests. Acknowledge and respond to tickets based on Managed Services SLA. Be part of a phone call queue for client call in requests. Review monthly client reports and provide resolutions solutions based on generated reports. Escalate tickets to internal departments and clients IT departments. Perform proactive maintenance...