Heartland Technology Group

Heartland Technology Group Description: Position Summary: The Principal Architect is a senior technical contributor responsible for defining and driving architectural strategy that aligns technical solutions with customer outcomes across HBS’s diverse customer base. This role balances presales leadership, technical enablement, and project delivery oversight to create scalable, customer outcomes, with a sales driven focus. As a technical overlay, the Principal Architect partners closely with sales teams to develop tailored solution designs and proposals, enabling growth through strategic customer engagement and vendor alignment. They also provide leadership to Engineering teams by mentoring engineers, closing skill gaps, and ensuring consistent delivery excellence on complex projects where they may serve as the Project Lead Engineer (PLE). In addition, the Principal Architect contributes to the development and maintenance of company-wide architectures, technical...

Heartland Technology Group Description: Position Summary: This position provides a wide range of IT services from desktop & application support to basic administrative duties for servers, networking, and firewall equipment. This position is part of our managed services team and provides critical IT support for multiple Heartland customers. The ideal candidate will bring a good blend of technical and customer services skills to this fast-paced environment.  Roles and Responsibilities/ Essential Functions: Perform proactive maintenance duties such as switch/firewall/routers upgrades, server patches, workstation patches, firewall rules, etc. Remote application and hardware support for workstations, switches, routers, firewalls, servers, and storage. Monitor and analyze customer networks, systems, backups, and security appliances. Work with customer’s primary field engineer to perform work on an as needed basis. Contribute and enhance internal department...

Heartland Technology Group Description: Position Summary: The Senior Systems Engineer will develop, implement, and support systems related services and solutions for consulting clients. This position will build a customer-focused relationship with client to identify business challenges and develop specifications and requirements to arrive at the best solution.  Roles and Responsibilities/ Essential Functions: Work as a member of the HBS Systems team as a leader and contributor that provides consultative and proactive project support to HBS’s account base. Collaborate and be a leader across multiple internal teams to ensure successful delivery and timely execution of the scope of work. Research new products for selection, enhance configuration standards and best practices and educate team members on these products and services to enhance the sales process. Provide senior level support, maintenance, and administration for customer networks and review for other potential...

Heartland Technology Group Description: Position Summary: An HBS Senior Solutions Consultant (Senior SC) is involved in the sales process in all aspects of HBS technology solutions and services as it relates to short and long term goals and strategies of our customers. Not only the SCI is there from the beginning, but also, takes ownership of their customer’s journey, building long-term client relationships while serving as a strategic technology and business advisor, helping clients reach their short- and long-term organizational goals. This individual will leverage their expertise and the expertise and skills of the HBS team to uncover customer needs, develop customized solutions, and ensure every interaction culminates in exceptional customer satisfaction.  In addition, the HBS Senior SC may have the opportunity to amplify their impact beyond their own portfolio, serving as a mentor to Associate Solutions Consultants, guiding them to expand their expertise and drive...

Heartland Technology Group Description: Position Summary: This position provides a wide range of IT services from desktop & application support to basic administrative duties for servers, networking, and firewall equipment. This position is part of our managed services team and provides critical IT support for multiple Heartland customers. The ideal candidate will bring a good blend of technical and customer services skills to this fast-paced environment.  Roles and Responsibilities/ Essential Functions: Respond to auto generated ticket alerts both critical and non-critical. Monitor and work tickets in ticket system for client submitted requests. Acknowledge and respond to tickets based on Managed Services SLA. Be part of a phone call queue for client call in requests. Review monthly client reports and provide resolutions solutions based on generated reports. Escalate tickets to internal departments and clients IT departments. Perform proactive maintenance...

Heartland Technology Group Description: Position Summary: The Customer Success Program Manager will work with the internal team to assist customers in articulating desired business outcomes to drive effective achievement of targeted outcomes through adoption, expansion, and retention of HBS CISCO offerings. Customer Success Program Manager leverages their ability to build, grow, and deepen customer relationships to develop, work with teams to integrate solutions, identify adoption barriers and actions to remove them, execute adoption frameworks and interpret customer usage data while leading customers to renewals and cultivating new sales opportunities. The individual in this role will be responsible for expanding business opportunities and improving product adoption while reducing churn and increasing ARR through new sales opportunities. In addition, this individual will also document and drive successful customer outcomes, ultimately turning customers into advocates for the...

Heartland Technology Group Description: Position Summary: This position provides a wide range of IT services from desktop & application support to basic administrative duties for servers, networking, and firewall equipment. This position is part of our managed services team and provides critical IT support for multiple Heartland customers. The ideal candidate will bring a good blend of technical and customer services skills to this fast-paced environment.  Roles and Responsibilities/ Essential Functions: Respond to auto generated ticket alerts both critical and non-critical. Monitor and work tickets in ticket system for client submitted requests. Acknowledge and respond to tickets based on Managed Services SLA. Be part of a phone call queue for client call in requests. Review monthly client reports and provide resolutions solutions based on generated reports. Escalate tickets to internal departments and clients IT departments. Perform proactive maintenance...

Heartland Technology Group Description: Position Summary: This position provides a wide range of IT services from desktop & application support to basic administrative duties for servers, networking, and firewall equipment. This position is part of our managed services team and provides critical IT support for multiple Heartland customers. The ideal candidate will bring a good blend of technical and customer services skills to this fast-paced environment.  Roles and Responsibilities/ Essential Functions: Respond to auto generated ticket alerts both critical and non-critical. Monitor and work tickets in ticket system for client submitted requests. Acknowledge and respond to tickets based on Managed Services SLA. Be part of a phone call queue for client call in requests. Review monthly client reports and provide resolutions solutions based on generated reports. Escalate tickets to internal departments and clients IT departments. Perform proactive maintenance...

Heartland Technology Group Description: Position Summary: This position provides a wide range of IT services from desktop & application support to basic administrative duties for servers, networking, and firewall equipment. This position is part of our managed services team and provides critical IT support for multiple Heartland customers. The ideal candidate will bring a good blend of technical and customer services skills to this fast-paced environment.  Roles and Responsibilities/ Essential Functions: Respond to auto generated ticket alerts both critical and non-critical. Monitor and work tickets in ticket system for client submitted requests. Acknowledge and respond to tickets based on Managed Services SLA. Be part of a phone call queue for client call in requests. Review monthly client reports and provide resolutions solutions based on generated reports. Escalate tickets to internal departments and clients IT departments. Perform proactive maintenance...

Heartland Technology Group Description: Position Summary: The Senior Cloud Infrastructure Engineer - I role will develop, implement, and support related services and solutions for consulting clients. This position will build a customer-focused relationship with clients to identify business challenges and develop specifications and requirements to arrive at the best solution. This is a highly technical and challenging but exciting and rewarding role that brings expectations for expertise across Azure Infrastructure, M365, and Entra ID – with security throughout, and extending into adjacent technologies. Our team is predominantly customer-facing, dedicating most of each work week to direct consultations with clients. The role will develop specializations around technology sets such as platform, infrastructure, and security and around multiple target customer profiles such as K-12, higher education, SMB, enterprise/commercial, and/or government. The Senior Cloud Infrastructure...

Heartland Technology Group Description: Position Summary: The Inside Sales Representative (ISR), acting in a support role to Solutions Consultants, is responsible for introducing product offerings throughout the entire sales process to established accounts, ensuring quality of work and excellent customer service while increasing sales. The ISR builds long-term consultative relationships with accounts in order to increase sales and profits. Roles and Responsibilities/ Essential Functions: Quote and process orders for high end solutions, including phone systems, network and servers, virtualization, etc. Work closely with our vendors/manufactures to negotiate discounts and proper pricing, as required. Manage all aspects of the sales, service and support cycles from beginning to end to ensure all quoted products and services are delivered and installed as expected. Partner with internal resource for scheduling of services and product delivery.  Achieve individual...

Heartland Technology Group Description: Position Summary: The Internal IT Support Engineer II specializes in service and support for Heartland Business Systems team members and internal IT systems. The primary duties include working directly with end users to troubleshoot and resolve IT related issues and to support and maintain company IT systems for all locations and entities. Additionally, an Internal IT Support Engineer II is expected to provide coaching and mentoring to junior team members. Roles and Responsibilities/ Essential Functions: Analyze and troubleshoot IT related issues and apply understanding of computer software and hardware products and services to resolve end user problems. Receive and manage support requests from users having problems with computer software and/or hardware or inquiring how to use specific software, electronic mail, or operating systems.  Work with end users to determine the nature of the problem, formulate a diagnosis, and...

Heartland Technology Group Description: Position Summary: The Senior Mitel Engineer will develop, implement, and support collaboration services and solutions for consulting clients. Build a customer-focused relationship with client to identify business challenges and develop specifications and requirements to arrive at the best solution. Roles and Responsibilities/ Essential Functions: Work as a member of the HBS Mitel team as a leader and contributor that provides consultative and proactive project support to HBS’s account base. Collaborate and be a leader across multiple internal teams to ensure successful delivery and timely of the scope of work.  Research new products for selection, enhance configuration standards and best practices and educate team members on these products and services to enhance the sales process. Provide senior level support, maintenance, and administration for customer networks and review for other potential concerns or enhancement...

Heartland Technology Group Description: Position Summary: This position provides a wide range of IT services from desktop & application support to basic administrative duties for servers, networking, and firewall equipment. This position is part of our managed services team and provides critical IT support for multiple Heartland customers. The ideal candidate will bring a good blend of technical and customer services skills to this fast-paced environment.  Roles and Responsibilities/ Essential Functions: Respond to auto generated ticket alerts both critical and non-critical. Monitor and work tickets in ticket system for client submitted requests. Acknowledge and respond to tickets based on Managed Services SLA. Be part of a phone call queue for client call in requests. Review monthly client reports and provide resolutions solutions based on generated reports. Escalate tickets to internal departments and clients IT departments. Perform proactive maintenance...

Heartland Technology Group Description: Position Summary: This position provides a wide range of IT services from desktop & application support to basic administrative duties for servers, networking, and firewall equipment. This position is part of our managed services team and provides critical IT support for multiple Heartland customers. The ideal candidate will bring a good blend of technical and customer services skills to this fast-paced environment.  Roles and Responsibilities/ Essential Functions: Respond to auto generated ticket alerts both critical and non-critical. Monitor and work tickets in ticket system for client submitted requests. Acknowledge and respond to tickets based on Managed Services SLA. Be part of a phone call queue for client call in requests. Review monthly client reports and provide resolutions solutions based on generated reports. Escalate tickets to internal departments and clients IT departments. Perform proactive maintenance...

Heartland Technology Group Description: Position Summary: This position provides a wide range of IT services from desktop & application support to basic administrative duties for servers, networking, and firewall equipment. This position is part of our managed services team and provides critical IT support for multiple Heartland customers. The ideal candidate will bring a good blend of technical and customer services skills to this fast-paced environment.  Roles and Responsibilities/ Essential Functions: Respond to auto generated ticket alerts both critical and non-critical. Monitor and work tickets in ticket system for client submitted requests. Acknowledge and respond to tickets based on Managed Services SLA. Be part of a phone call queue for client call in requests. Review monthly client reports and provide resolutions solutions based on generated reports. Escalate tickets to internal departments and clients IT departments. Perform proactive maintenance...

Heartland Technology Group Description: Position Summary: The Project Manager II is responsible for providing direction, coordination, implementation, execution, control, and completion of the project, while remaining aligned with strategy, commitments, and goals of the organization. They will gather requirements, plan and schedule activities, and hold team members accountable to their tasks, and work independently with little oversight. Roles and Responsibilities/Essential Functions: Manage projects from concept creation through implementation. Facilitate the project scope, goals, milestones, deliverables, detailed tasks and resource requirements.  Manage user expectations and work collaboratively across the enterprise. Accountable for leading multiple projects and work streams, and for delivering projects on time, on budget, and within scope. Successfully plan, manage, coordinate, implement and deliver project solutions that meet business requirements.  Manage...

Heartland Technology Group Description: Position Summary: The Senior Mitel Engineer will develop, implement, and support collaboration services and solutions for consulting clients. Build a customer-focused relationship with client to identify business challenges and develop specifications and requirements to arrive at the best solution. Roles and Responsibilities/ Essential Functions: Work as a member of the HBS Mitel team as a leader and contributor that provides consultative and proactive project support to HBS’s account base. Collaborate and be a leader across multiple internal teams to ensure successful delivery and timely of the scope of work.  Research new products for selection, enhance configuration standards and best practices and educate team members on these products and services to enhance the sales process. Provide senior level support, maintenance, and administration for customer networks and review for other potential concerns or enhancement...

Heartland Technology Group Description: Position Summary: The Physical Security Engineer will work closely with the Senior Physical Security Engineers, Foremen, Team Leads and other members of the Physical Security and Cabling teams to install and implement door access, video surveillance, intercoms, etc. This position will work to build a customer-focused relationship with clients, to identify business challenges and develop specifications and requirements to arrive at the best solution. This position will also be expected to maintain a high standard of quality and always provide a positive customer experience. Roles and Responsibilities/ Essential Functions: Pulling and installing new Cat 5E/ Cat 6 cable.   Pulling and installing new composite cable for door access Climbing up and down ladders at varies heights. Installing cable pathways and raceways. Be able to use basic hand tools and power tools.  Maintain a clean and safe work environment, including...

Heartland Technology Group Description: Position Summary: A Cabling Installer I is an entry-level position and will work closely with the Cable Installer II and/or Lead Technicians to install and implement structured cabling solutions. They will be expected to maintain a standard of quality and provide a positive customer experience. Roles and Responsibilities/ Essential Functions: Pulling and installing new Cat 5E/ Cat 6 cable.   Climbing up and down ladders at varies heights. Installing cable pathways and raceways. Be able to use basic hand tools and power tools.  Maintain a clean and safe work environment. Install proper cable sleeves and chases.   Take direction from Lead Technician. Learn basics between different types of cabling. Terminate Cat 5E/ Cat 6 cable properly. Minimum of 1,450 hours billed per fiscal year prorated based on start date. These charge hour requirements will be balanced against professional development and on the job training....