Integral Consulting Services
Vienna, VA
Position Title: Team Lead Contact Center (Federal Agency Support) Location: US-Virginia-Vienna Job ID: 5294 # of Openings: 1 Category: Other Clearance: Secret Clearance Status: Active Type: Regular Full-Time Overview: Team Lead – Contact Center (Federal Agency Support) Remote, Coverage is 8am to 8pm EST Monday through Friday Active Secret Clearance Integral Federal is actively seeking a Contact Center Team Lead to join a new support team for a federal agency. This individual will be responsible for managing and guiding a team of contact center agents to ensure adherence to Service Level Agreements (SLAs), delivery of accurate information, and seamless collaboration with Tier 3 teams and government contacts. Given the confidential nature of our work with a federal agency, all candidates must be U.S. citizens and maintain an active Department of Defense SECRET clearance (interim adjudications will not be accepted). Responsibilities: 1. SLA...