$100,000 - $130,000 yearly
Berkeley Research Group, LLC
Washington, DC, USA
BRG is an Equal Employment Opportunity/Affirmative Action Employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Position Title: Senior ITSM ServiceNow Analyst Location: Washington, DC | Remote - USA Position Type: Full time Requisition ID: JR100659 Description: We do Consulting Differently Position Summary: The ITSM Process Analyst – Sr ServiceNow Engineer is responsible for working within the team to own and govern IT Service Management (ITSM) processes across the organization, ensuring alignment with ITIL best practices. This role chairs key process governance meetings such as the Change Advisory Board (CAB) and Major Incident Reviews, while also providing hands-on configuration and administration of ITSM workflows within ServiceNow. The ideal candidate combines process vision &...