Zendesk

Location: Austin, Texas, United States of America Requisition ID: R34182 Position_Type: Full time Job Description About the Role A Senior Analyst in our Enterprise Analytics team, is a key member of the Enterprise Data & Analytics team at Zendesk. This role is responsible for delivering high-impact analytics that drive strategic decisions across business functions. You will work at the intersection of business strategy, data analysis and engineering, translating complex datasets into clear, actionable recommendations for leadership. Hybrid Work Requirement: Candidates must live within a commutable distance of our Austin office to support onsite collaboration in this hybrid role. Responsibilities Stakeholder Management: Act as a strategic partner to leadership in Operations, Sales, and Finance domains to identify business challenges and define data-driven solutions. End-to-End Analysis: Lead the design, development, and delivery of...

Location: San Francisco, California, United States of America Requisition ID: R33244 Position_Type: Full time | Full time Job Description At Zendesk, marketing drives our mission to create exceptional customer experiences powered by AI-driven, user-friendly software. Our global marketing organization is a hub of creativity, innovation, and collaboration, working across channels and functions to connect customers to solutions in meaningful ways. We are excited to announce multiple internship openings for Summer 2026, offering motivated students and recent graduates hands-on opportunities to develop their skills, contribute to real projects, and learn from seasoned marketing professionals in a fast-paced, global SaaS environment. Whether you’re passionate about digital marketing, product promotion, public relations, campaigns, partner marketing, or integrated strategies, we have a role that fits your interests and career goals. Our Internship Opportunities...

Location: San Francisco, California, United States of America Requisition ID: R34328 Position_Type: Full time Job Description Love helping people? We’re looking for a customer-centric, proactive IT Service Desk who thrives in a fast-paced, collaborative environment. This role is ideal for someone who enjoys solving problems, supporting employees face-to-face, and delivering exceptional service every day. You will play a critical onsite support function - providing hands-on technical assistance, while maintaining strong fundamentals in service desk operations. You should be caring, honest, observant, humble, rational, and above all self-aware. Success in this role requires initiative, adaptability, and the confidence to handle tasks both big and small. About Zendesk At Zendesk, we believe outstanding customer experiences come from exceptional service and collaborative teamwork. We lead with empathy, innovate with purpose, and...

Location: Remote, California, United States of America | Remote, Oregon, United States of America | Remote, Washington, United States of America | Remote, Colorado, United States of America Requisition ID: R34353 Position_Type: Full time Job Description The Opportunity at Zendesk This manager serves as the leader for a team of Sales Engineers and subject matter expert experts for the west coast Enterprise sales organization. You and your team will ensure that Zendesk's platform is properly scoped, architected and presented to align with customer business outcomes and requirements. Ultimately, you and your team drive growth and retention. These are the essential job duties you will be responsible for … Strategic Leadership: Lead and manage the team that partners with Sales to define market-winning strategies that align with Zendesk's overarching business objectives. Executive Advisory: Lead and manage the team that acts as technical counterpart...

Location: Madison, Wisconsin, United States of America | Austin, Texas, United States of America Requisition ID: R34165 Position_Type: Full time Job Description Overview: The Finance & Strategy team serves as trusted advisors to the company, informing and guiding critical C-level decisions through insightful analyses & thought partnership. We are looking for a bright, driven individual who will succeed in a fast-paced environment and support our team in making sound recommendations that will allow the company to succeed on our mission to power exceptional service for every person on the planet. The primary function of a Senior Finance Manager is to influence and create strong, trusted relationships across business leaders. They will need to leverage high-precision forecasting and build complex financial models to communicate actionable insights and influence business impacting decisions. Your impact will be felt immediately as you partner...

Location: Austin, Texas, United States of America | Remote, California, United States of America Requisition ID: R34239 Position_Type: Full time Job Description At Zendesk, we are dedicated to accelerating revenue growth and optimizing our Go-To-Market strategy through innovative technology. We are actively scaling our MarTech ecosystem and embedding artificial intelligence across our platforms to deliver highly personalized, seamless customer journeys at scale. As part of our ongoing evolution, we are expanding our capabilities to support modern monetization models—including usage-based and consumption-based pricing. In this role, you will be at the forefront of enabling these flexible, customer-centric revenue models that align with today's dynamic market needs. About the Role We are looking for a highly strategic and technically fluent Product Manager, MarTech & Digital Systems to own the vision, roadmap, and execution of our marketing...

Location: Austin, Texas, United States of America Requisition ID: R34291 Position_Type: Full time Job Description Why This Role? Why Now? Customer experience is transforming through AI-driven innovation. At Zendesk, we don’t just embrace this change — we lead it. Our Professional Services team is revolutionizing how we help our customers implement and adopt AI by building an AI Delivery team and methodology. As the Manager, you will be leading a team of consultants who deliver quick time to value while guiding their customers through technical configuration and optimization. This role blends deep product expertise with people leadership: you’ll be both the product authority for your team and the coach who develops their skills to deliver at scale. Mission You will manage and grow a high-performing team (6–10 direct reports) that consistently delivers fast, measurable customer outcomes on Zendesk AI. You will set clear strategy, standards, and operating...

Location: Austin, Texas, United States of America Requisition ID: R34245 Position_Type: Full time Job Description Why This Role? Why Now? Customer experience is transforming through AI-driven innovation. At Zendesk, we don’t just embrace this change — we lead it. Our Professional Services team is revolutionizing how we help our customers implement and adopt AI by building an AI Delivery team and methodology. As the technical and product expert for our AI-powered Resolution Platform, the AI Services Consultant role is integral to delivering quick time to value while guiding our customers through their configuration and optimization. Mission As an AI Services Consultant at Zendesk, your mission is to provide technical solutions and remove roadblocks for your customers to drive resolutions on our AI Platform. You will act as a technical expert and trusted advisor, guiding customers through complex configurations with agility and precision. Your...

Location: Remote, Arizona, United States of America | Remote, Colorado, United States of America | Remote, California, United States of America Requisition ID: R34097 Position_Type: Full time Job Description At Zendesk, we’re revolutionizing what’s possible in Customer Experience (CX) and Employee Services (ES). Every interaction becomes impactful through our unified Resolution Platform, powered by best-in-class AI, data, and transformative cloud technologies. We’re leading the charge against outdated contact center solutions, helping top brands worldwide deliver smarter, faster, and more personal service at scale. Our rapid innovation and AI leadership have earned the trust of thousands of forward-thinking businesses. As a Senior Solutions Consultant you’ll be at the forefront of transforming how leading brands leverage Zendesk’s AI-powered platform. As a trusted advisor and technical thought leader, you’ll take the lead in navigating complex...

Location: Austin, Texas, United States of America Requisition ID: R34149 Position_Type: Full time Job Description Role Summary As a Marketing Automation Senior Manager, you will be responsible for the complete execution of email nurture campaigns, collaborating with various stakeholders and teams. You will lead and coordinate campaign delivery by managing resources, timelines, and quality standards, while ensuring effective use of marketing automation tools such as Marketo. Acting as a trusted advisor and strategic partner, you will work closely with demand generation, field marketing, and customer success teams to provide insights and best practices that optimize email performance and enhance the customer experience. Your role blends hands-on tactical leadership with a focus on delivering efficient, scalable results. Key Responsibilities Execution Management & Delivery Define strategic goals and execution plans for email nurture...

Location: Austin, Texas, United States of America Requisition ID: R34159 Position_Type: Full time Job Description Role Overview We are hiring an SEO Manager to own SEO and Answer Engine Optimization (AEO) for the AMER region. This role will be responsible for driving organic performance today while preparing Zendesk for the rapid shift toward AI-powered, answer-first discovery experiences. As search evolves beyond traditional SERPs into generative and answer-based surfaces, this role will sit at the intersection of SEO, AEO, analytics, and experimentation while staying on top of industry news, emerging search trends, and changes in AI-driven discovery . Success means delivering stable and improving SEO performance that is resilient to shifts in search algorithms, while structuring Zendesk content to thrive in answer-first discovery.The ideal candidate can operate independently, regularly conducts and records SEO and AEO tests, clearly shares...

Location: San Francisco, California, United States of America Requisition ID: R34058 Position_Type: Full time Job Description Role: Machine Learning Engineer TBH#: Location: US Zendesk’s people have one goal in mind: to make Customer Experience better. The Enterprise Machine Learning team drives organizational value through scalable ML solutions and data-driven insights, fundamentally changing how business decisions are made. We collaborate closely with stakeholders, applying the latest advances in machine learning, deep learning, and large language models (LLMs) to create highly impactful outcomes. Our commitment is to advance the state of AI, statistical modeling, and robust system design to enhance and expand our core business capabilities. Role Overview As a Machine Learning Engineer, you will serve as a technical and strategic member within the team, driving the development and deployment of advanced data science and machine...

Location: Madison, Wisconsin, United States of America Requisition ID: R34028 Position_Type: Full time Job Description Revenue Operations Business Operations Manager Location: Madison, WI Zendesk is looking for a dedicated and dynamic individual to join our team as an integral owner of our quoting and billing processes. This role will engage in daily operations to gain a comprehensive understanding of the processes, allow them to take ownership and enhance system functionality for smoother overall operations. You will utilize our extensive experience in Quote-to-Cash (QTC) systems to collaborate on cross-functional projects that improve integrations across our QTC framework, ensuring the business is well-prepared for strategic initiatives. The ideal candidate will be motivated, proactive, quick to learn, and demonstrate a keen ability to enhance processes and think critically about system efficiencies. You should possess the ability to...

Location: Austin, Texas, United States of America Requisition ID: R34123 Position_Type: Full time | Full time Job Description Why This Role? Why Now? Customer experience is transforming through AI-driven innovation. At Zendesk, we don’t just embrace this change — we lead it. Our Professional Services team is revolutionizing how we help our customers implement and adopt AI by building an AI Delivery team and methodology. As the technical and product expert for our AI-powered Resolution Platform, the AI Services Consultant role is integral to delivering quick time to value while guiding our customers through their configuration and optimization. Mission As an AI Services Consultant at Zendesk, your mission is to provide technical solutions and remove roadblocks for your customers to drive resolutions on our AI Platform. You will act as a technical expert and trusted advisor, guiding customers through complex configurations with agility and...

Location: Austin, Texas, United States of America | Madison, Wisconsin, United States of America Requisition ID: R33892 Position_Type: Full time Job Description You will collaborate with your portfolio of customers to manage a backlog of work for optimizing, maintaining, and growing their use of Zendesk products, consulting on best practice strategies, and offering hands-on assistance. You will respond to reactive requests and offer proactive recommendations, ensuring your customers realize ongoing value from their service subscription and see the Managed Services team as an extension of their own. Responsibilities: Manage a portfolio of Managed Services customers, demonstrating ongoing value to minimize churn and contraction across your book of business Manage a backlog of work for your customer portfolio, scoping and prioritizing tasks within the hours available Maintain product expertise across the Zendesk product line Guide and educate your...

Location: San Francisco, California, United States of America Requisition ID: R34007 Position_Type: Full time Job Description About Zendesk Zendesk makes sales, support, and customer engagement software to help businesses offer a differentiated customer experience. Design is an integral part of everyday life at Zendesk, and Design Operations is instrumental in enabling our team to work together more effectively and have a greater impact on our people and products. About the Role We are looking for a Design Operations Intern (also known as a Design Program Manager or Producer intern) to join the Zendesk Product Design team with a specific focus on AI Enablement . As the design landscape rapidly shifts, we are evolving our usage of AI tools. You will help drive this internal transformation by auditing design workflows, piloting new AI capabilities, and supporting the team in integrating AI as a partner for both craft and speed. You...

Location: Remote, Ontario, Canada | Remote, Michigan, United States of America | Remote, New York, United States of America Requisition ID: R34033 Position_Type: Full time Job Description Join us at Zendesk, where we're on a mission to power exceptional service for every person on the planet. We're accelerating our ambition by building products rooted in the belief that behind every interaction is an opportunity to make a human connection. To achieve this, we're in search of a successful Enterprise Account Executive with a proven track record in B2B sales and a passion for driving growth within the SaaS space. You will play a vital role in growing our Enterprise account base. Your focus will be on building relationships and introducing innovative solutions to new customers, in addition to growing our existing partnerships by continuing to expand our offerings and deepen Zendesk's impact. What You'll Be Doing: Directly drive top-line...