Wheaton College
Norton, MA
Posting Number: 0601297 Position Title: IT Support Services Technician FLSA: Non-Exempt Job Type: Full-Time Staff Term: 12 Months Staff Work Schedule (hours/dates): Monday - Friday, 8:30am - 4:30pm Academic Year Schedule (dates): Faculty Term: Position Type: Staff Department: Information Technology Services Job Summary/Basic Function: The IT Support Services Technician provides hands-on, in-person technical support to faculty, staff, and students and serves as the first line of technical response for campus technology issues. This role is responsible for independently troubleshooting and resolving desktop, laptop, peripheral, and standard application issues in the field; supporting instructional classrooms, computer labs, and office environments; and assisting with endpoint deployments and operational IT initiatives in accordance with established standards and procedures. This position is focused on frontline support and does not involve systems...