Park Place Technologies

Help Desk Technician II The Help Desk Technician II is responsible for all aspects of first level end-user support, including workstation, telephone, printer and computer issues. This position will assist clients to leverage technology to solve business problems by being the SPOC (single point of contact) for all technology-related problems, escalating un-resolvable transactions to the next level. Ensure compliance with customers’ technical and quality standards and procedures always utilizing exceptional customer service to attain the highest degree of customer satisfaction.   What you’ll be doing: First-level support for end-users for IT issues including workstation break/fix, error resolution, endpoint security management (e.g., antivirus and anti-malware issues). Manages the help desk ticketing system, ensuring that incidents submitted by employees are routed to the correct group with the IS/IT department. Configures, installs and deploys new workstations,...

Sales Operations  Program Manager The Sales Operations Program Manager will report to the Sr. Director, Global Sales Operations and support the strategic growth of Park Place Technologies. This role helps improve sales efficiency and effectiveness by partnering with Sales, Marketing, IT and other functional areas to develop and implement creative data-driven solutions and process improvements within Outreach. This person is expected to provide reporting and analysis of sales data to others in the organization, including management. In addition, this role will be responsible for sales campaign initiatives through our sales technology Outreach.   What you’ll be doing: Create, implement, and drive sales programs to deliver global sales growth Build repeatable processes and reporting packages to empower both sales leaders and reps with critical operational data related to sales strategy and execution Assist sales management in implementing new data points and...

Job Title: Help Desk Technician I Position Summary The Help Desk Technician I provides first-level technical support to end users, serving as the initial point of contact for IT-related issues and requests. This role focuses on troubleshooting and resolving routine hardware, software, and access issues while delivering excellent customer service. The technician demonstrates growing technical independence, strong communication skills, and a commitment to meeting service expectations. Key Responsibilities Provide first-level support to end users via phone, email, chat, and ticketing systems. Troubleshoot and resolve routine issues related to operating systems, standard software, hardware, mobile devices, and basic network connectivity. Assist with software installations, updates, and configuration of end-user devices. Document incidents, requests, troubleshooting steps, and resolutions accurately within the ticketing system. Escalate complex or unresolved...

Technical Support Engineer – Level 1 In this role, you will be responsible for working with our customers to understand, document and resolve their service requests. You will have a strong sense of ownership, attention to detail and communication as you manage the request to resolution. Collaboration skills are important as you will work closely with our internal teams and partners, if required, to identify problems, follow procedures, and resolve them promptly.   Responsibilities: Act promptly on incoming calls, tickets, alerts, emails, or chats to resolve customer and partner issues. Understand and explain technical and procedural concepts to both technical and nontechnical audiences. Troubleshoot complex problems, analyzing issues, across a customer environment to provide effective solutions. Provide timely updates, both written and verbal to our customers, internal teams, and partners. Punctual and reliable attendance. Other duties as assigned....

  Business Analyst I The Business Analyst I role is an entry level position that will work with key business stakeholders and be responsible for the requirements gathering, business process design, development of use cases, testing, and post production support of the company wide business applications. Must demonstrate a working knowledge of Business Process workflow and a general understanding of the Information Technology development process. Project management responsibilities may be required on a limited basis and include providing coordination of all activities pertaining to project planning, estimating, resource allocation, software development, project status reporting, problem resolution and collaboration with key stakeholders.   What you’ll be doing: Determine business functional and reporting requirements with key subject matter experts (SMEs) through a variety of interviewing and facilitation techniques. Utilize defined requirements...

Research & Development Lab Engineer If you enjoy working hands-on with cutting-edge technology, solving complex infrastructure challenges, and being the go-to expert in a fast-paced lab environment, this could be a great next step in your career. This position will help support and scale a growing lab environment focused on emerging technologies across server, storage, networking, cloud, and edge solutions. It's ideal for someone who enjoys troubleshooting, organizing, and continuously improving technical environments while collaborating with teams across the business. You'll have the opportunity to work with new technologies, contribute to important product introduction projects, and play a key role in keeping the lab operating efficiently and safely. You'll also become a trusted resource for employees, customers, and partners visiting the lab.  This is a highly collaborative environment with a strong "one team" mentality where people step in to help each other...

Human Resources Generalist II  The Human Resources Generalist II (HRG II) partners with employees and first-mid line managers to support assigned business units across key areas of the employee experience, including employee relations, performance management, engagement, retention, and development. The HRG II helps drive business performance by delivering practical HR guidance, executing core people programs, and ensuring alignment with company policies, practices, and business objectives. The ideal candidate is a proactive, business-minded HR professional who can build strong relationships, navigate employee matters, analyze trends, and support leaders in creating a positive and high-performing work environment. Responsibilities: • Partners with leaders and employees across assigned business units to provide support throughout the employee lifecycle. • Advise managers on performance management, employee relations issues, conflict resolution, investigations, career...

Human Resources Business Partner II The Human Resources Business Partner II (HRBP II) serves as a strategic advisor and operational partner to assigned business units, driving HR initiatives that align with organizational objectives and enhance the employee experience. The HRBP II demonstrates advanced expertise in influencing leadership decisions, applying business and financial acumen. This role is responsible for planning, coordinating, and executing HR strategies and programs that improve organizational effectiveness, talent development, and business performance. The HRBP II plays a critical role in shaping organizational effectiveness, fostering a positive workplace culture, and ensuring compliance with employment laws and company policies. The ideal candidate is an experienced HR professional with a track record of delivering impactful business solutions and fostering strong relationships with leaders and employees. Responsibilities: • Conduct regular meetings with...

Mergers & Acquisitions Integration Specialist   The Mergers and Acquisition Integration Specialist (Accounting) will provide general finance/accounting support throughout the complex merger and acquisition integration process. Team members will work collaboratively with our M&A Team and Functional Leaders to ensure targeted acquisition integration activities are completed on time. This is a part-time position where work is distributed on an intermittent, as needed basis. The successful candidate will be resourceful, intellectually versatile, persistent, and interpersonally skilled. Self-motivation, the ability to work independently, have strong attention to and comfort with the details are also crucial to the role.   What you’ll be doing: ·       Focus on (Global Inventory) OR (Deferred revenue) ·       Coordinate and support integration activities with other M&A team members and functional team members to assure deadlines are...

Pricing Specialist I The Pricing Specialist I provides support to the sales group through the quoting process that consists of compiling technical information from different sources to generate a quote for data center warranty services. Primary function is to configure, price, assess, and cost-load quote proposals. Expected to manage multiple requests, have a high level of attention to detail, problem solve and use critical thinking while interacting with other departments internally to quote completion.   What you’ll be doing: Independently generate well-developed, accurate, and clearly formatted quote proposals. Meets department quote volume and quality standards while adhering to quote turnaround expectations and reprioritizing without direction. Researches information such as list pricing, current contract pricing, equipment specifications and configurations, profit and loss analysis, previous discounting structures, and unsupported equipment. As well as...

Early Career Specialist The Early Career Specialist is responsible for leading the strategy, development, and execution of early career initiatives. This employee will partner closely with leadership and the Talent Acquisition Manager to align talent strategies with current and future hiring needs and drive scalable, innovative programs that enhance talent pipeline and support organizational growth.    What you’ll be doing: Strategy & Program Design Design and execute a global early career strategy that supports business growth, future workforce planning, and expanded student programming. Lead the development and implementation of scalable processes for attracting, assessing, and hiring early career talent. Build and maintain a tiered university partnership framework based on recruitment outcomes, alumni networks, and business alignment. Serve as a key advisor to senior leaders, hiring managers, and HR on early talent strategy, workforce planning, and...

Sales Trainer The Sales Trainer is responsible for assisting in the overall training and development of Sales Development Associates (SDA) and Account Managers with a focus on new hire training. This position works with SDAs and Account Managers to discover and understand the after warranty needs of prospects and customers, assists in the creation of compelling hardware maintenance proposals designed to successfully close business and achieve customer satisfaction, serve as a technical resource for SDAs on conference calls, and help SDAs with account acquisition, revenue generation, and long-term account goals. his role also assists in curriculum development, assesses the SDA’s skills effectiveness, identifies areas for training reinforcement, and facilitates training and coaching sessions.   What you’ll be doing: Provide introductory conference/discovery call/quote review/closing call support.  Coach on closing the loop after discovery calls. Listen to and audit...

Server & Storage Technician Curvature Server & Storage Technicians must be able to work in a fast-paced environment that requires accuracy, solid troubleshooting skills and the ability to clearly communicate status and issues. They are responsible for rigorously testing and configuring a variety of networking equipment. What you’ll be doing: Tests networking, server and storage products to all order specifications Advanced testing and complex configuration of Cisco, Juniper and other networking equipment Complex assembly and diagnostics Properly rebinning equipment to appropriate locations within Operations Proper and efficient testing of all incoming gear. Using Tech Work Space and tech logging all testing output. Interfaces with Shipping, Receiving, Repair, Material Control, and Sales Takes phone or visitor messages and delivers to appropriate individual Accurately inputs information into inventory management program Learns and uses test equipment...

Transaction Coordinator The Transaction Coordinator is responsible for providing sales support to senior sales staff, including phone support, deal coordination, problem resolution, and assistance in inventory procurement. This role serves as a liaison between sales representatives and shipping, receiving, accounting and other internal departments. This individual must also be able to assist customers with invoicing, shipping or product return questions.   What you’ll be doing: Answering telephone in a responsive, energetic and professional manner.  Prioritizing customer requests between those for the salesmen and those that need to be forwarded to another resource within the organization  Providing, researching and communicating the tracking numbers for packages to customers  Purchasing products (given general guidelines from salesmen) for specific deals.  Processing sales transactions and following through on every related issue from the point of shipping to...

Solutions Specialist II The Solutions Specialist II is responsible for analyzing customer needs and compiling technical information to generate solutions for customers by building and validating SOWs. Assist in the creation and development of accurate solution designs and realistic financial proposals at the pre-sales stage. This is a client facing role requiring communication skills and the ability to work with IT professionals in customer accounts globally. This role requires an individual to work at scale in a fast paced environment.   Responsibilities: Analyze customer needs from an IT perspective. Capture and assess client requirements. Independently review customer request to create and validate time allocation for quoting based on different technology stacks Generate well-developed, accurate, and clearly formatted quote proposals. Assist the sales team with bids for clients, providing a basic technical perspective and guidance as to suitability of...

Associate Operations Specialist This Associate Operations Specialist is responsible for receiving, storing, packaging, cycle counts, and shipping with the utmost Inventory Integrity possible. They will need to be a self-starter able to balance the need for rapid delivery, with the attention to detail, required to meet Curvature’s world class standards and procedures. Additionally, the Associate Operations Specialist will need to possess the ability to meet the needs of multiple customers with diverse requirements in a dynamic environment   What you’ll be doing:   Receive, package, store, and ship products to all order specifications Properly rebin equipment to appropriate locations within the distribution centers Complete proper and efficient testing of all incoming gear by using testing platforms Tech logging all testing output into our ERP systems Interface with shipping, receiving, repair, order management, inventory, sales and sparing Answer phone or...

Senior Partner Account Manager The Senior Partner Account Manager is responsible for partner administration, account renewals, upgrades, customer service and maintenance escalation activities. Also responsible for efficient and timely coordination of all channel partner support requirements. What you’ll be doing: • Effectively pitches, qualifies and closes data center maintenance contract renewals and upgrades using technical selling skills and offering knowledge to partners. • Sells consultatively and makes recommendations to prospects and clients of the various solutions the company offers to their business issues. • Manages opportunities throughout the entire solution selling process and leverages various sales tools and resources during the closing process. • Identifies decision makers and influencers; identifies needs and develops relationships with many levels of personnel within accounts; interacts with individuals and groups in various types of roles. • Initiates...