Freedom Mortgage

Freedom Mortgage Fishers, Indiana, United States of America Technology Full time Onsite Summary : The program manager’s responsibility is to strategically deliver the desired outcome of maintaining and effectively retaining Freedom Mortgage’s pool portfolio within Freedom Mortgage, Agencies, and/or investors compliance thresholds or SLAs for all documents and pool certification/re-certification requirements. Essential Job Functions: Formulates, organizes, and monitors inter-connected projects in relation to obtaining accurate documents and pool certification requirements. Prioritizes the workload for the team to ensure higher critical items are worked timely. Leads, mentors, trains, and evaluate program staff. Develops and controls deadlines in relation to pool certification compliance. Applies change, risk, and resource management as program develops. Oversight of staff and vendor relationship. Works with Assoc. Director on program...

Freedom Mortgage Fishers, Indiana, United States of America Operations Full time Onsite Summary: The Supervisor, Doc Management Intake responsibility is an overseer whose main responsibility is to ensure that the Doc Management team completes the assigned production, within SLA’s, and within acceptable levels of quality, costs, and efficiency. The Doc Management Supervisor Intake will develop group cohesiveness, lead and solve routine daily problems. Essential Job Functions : Must be flexible regarding work hours and schedules, including late evenings and weekends. Assign production to the team, train and motivate team members. Evaluate production needs daily to ensure efficient in handling of volume changes, suggest and/or initiate improvements in quality. Responsible for direct hiring, training, coaching, and deliver appropriate disciplinary actions Investigates and responds to inquiries, effectively managing, and prioritizing workload to meet...

Freedom Mortgage Moorestown, New Jersey, United States of America Mortgage Servicing Full time Remote Summary: The Spec, Loss Mit Document I is responsible for processing servicing loan documents, in digital format, and load them into the document management system to optimize business processes, meet regulatory requirements and customer care needs. Essential Job Functions may include: Track, sort and open incoming e-mails and faxes received from other sources borrowers, authorized third parties and law firms. Responsible for digitally combining packages and checking image for quality and accuracy. Responsible for identifying correct borrower loan number and cross-reference by name, address, phone number, social security number or email address in LoanServ and Account Connect. Load document images to electronic document repository database - EDMS and accurately categorize/index. Create CIT flag in LoanServ notifying responsible business unit of...

Freedom Mortgage Moorestown, New Jersey, United States of America Operations Full time Onsite Summary: The custodian staff will be responsible for the following duties on a daily and sometimes weekly basis. Essential Job Duties and Responsibilities: Main Entrances - Maintenance care on a daily basis Executive Offices/General Offices - Maintenance care on a daily basis. Clean and arrange all chairs and furniture/ vacuum all upholstered furniture (weekly). Spot clean to remove spillage and stains on carpets. (using Host dry clean extraction method) Dust all computer screens (using lambs wool duster). Dust and clean all architectural louvers, baseboards, lighting, air diffusers and ceiling ventilation grills. Damp wipe and clean all venetian blinds (as needed) Remove all trash and replace liners. Conference Rooms- Clean walls, doors, door frames, windowsills, ledges and wall areas. Vacuum all carpeting and rugs paying attention to corners, under...

Freedom Mortgage Moorestown, New Jersey, United States of America Operations Full time Remote Summary The Spec, Loss Mit Doc II is responsible for the intake review of loss mitigation options for all workout types on all loan types. Also responsible for assisting with inbox on an as needed basis depending on number of incoming items from borrowers and borrower’s counsel. Essential Job Functions may include: Responsible for daily user maintenance of equipment. Review all incoming documents received from borrowers. Clearly notate system of record with documents received as well as documents still needed from borrower. Properly upload all documentation from borrowers into Tempo to ensure it’s loaded into the system of record (EDMS). Issue letters to borrowers advising what items are still needed to send file to Underwriting. Communicate with Underwriting, Mediations, Litigation, Foreclosure and SPOC teams on file statuses. Thoroughly review files with...

Freedom Mortgage Moorestown, New Jersey, United States of America Mortgage Servicing Full time Remote Summary: The Specialist, Freedom Plus is a customer service and sales focused call center role. Freedom Plus Specialists are primarily responsible for providing value with every interaction by making outbound calls to, and taking inbound calls from, our valued customers to offer support and specialized products. Essential Job Functions: Conduct pipeline management, appointment setting, and other key activities to support the department’s production goals and ensure SLAs and customer service standards are met. Analyze applicant information to determine whether the customer qualifies for a beneficial program. Respond to customers’ needs and expectations with compassion ensuring a resolution is reached the first time. Effectively manage work queues, keeping them up to date, and appropriately documenting the systems of record for all customer contact,...

Freedom Mortgage Fishers, Indiana, United States of America Operations Full time Onsite Summary : The Document Management Collateral Supervisor is responsible for overseeing the team complete the assigned production, within SLA’s, within acceptable levels of quality, costs, and efficiency. The Supervisor will develop group cohesiveness, lead and solve routine daily issues. Also, responsible for the handling of mortgage collateral documents and processing requests from various business partners for collecting loan collateral documents from our custodians. This will include accurate and timely recording, tracking, safekeeping of original documents, and release of the collateral to respective parties. Essential Job Duties and Responsibilities : Assign production to the team, train and motivate team members Evaluate production needs daily to ensure efficiency in handling volume changes, suggest and/or initiate improvements in quality Responsible for...

Freedom Mortgage Moorestown, New Jersey, United States of America Mortgage Servicing Full time Remote Summary : The Senior Analyst, Loss Analysis is responsible for the QC, audit and oversight of completed loss analysis files by respective team members for compliance with regulatory guidelines and internal team SLAs. It is the Senior Analyst’s duty to ensure that all incoming files are timely assigned to team members and analysis completed within department SLAs. The Senior Analyst will provide QC results to the team manager and work with team members to deploy procedure updates, regulatory changes, training opportunities and serve as a first escalation point for insurer claim / supplemental claim / appeal / remittance guidelines. Senior Analyst will support the leadership team on procedure updates and development of new technology solutions where needed. The Senior Analyst will also serve as an escalation point to HUD, VA and/or USDA where applicable....

Freedom Mortgage Moorestown, New Jersey, United States of America Operations Full time Remote Essential Job Functions may include: Prepare mailing labels for overnight packages. Upon receipt of executed documents, validate all signatures have been completed, dated, and notarized and are submitted to Management for final signatures and notarization. Ensure Foreclosure close and bill task is opened. Process payment reversals to ensure modification system changes are processed accurately as needed. Monitor daily funds received report. Follow up on status of documents sent to recording. Send partial claims to FHA vendor and track to ensure FHA vendor’s receipt of recorded partial claims documents. Mail accurate and executed loan modification documents to clients, borrowers, and investors as needed. Submit all required documents to Claims department. Ensure additional documentation for Short Sale and Deeds in Lieu closing packages, including...

Freedom Mortgage Fishers, Indiana, United States of America Operations Full time Hybrid Essential Job Functions may include: Prepare mailing labels for overnight packages. Upon receipt of executed documents, validate all signatures have been completed, dated, and notarized and are submitted to Management for final signatures and notarization. Ensure Foreclosure close and bill task is opened. Process payment reversals to ensure modification system changes are processed accurately as needed. Monitor daily funds received report. Follow up on status of documents sent to recording. Send partial claims to FHA vendor and track to ensure FHA vendor’s receipt of recorded partial claims documents. Mail accurate and executed loan modification documents to clients, borrowers, and investors as needed. Submit all required documents to Claims department. Ensure additional documentation for Short Sale and Deeds in Lieu closing packages, including...

Freedom Mortgage Moorestown, New Jersey, United States of America Operations Full time Remote Essential Job Functions may include: Prepare mailing labels for overnight packages. Upon receipt of executed documents, validate all signatures have been completed, dated, and notarized and are submitted to Management for final signatures and notarization. Ensure Foreclosure close and bill task is opened. Process payment reversals to ensure modification system changes are processed accurately as needed. Monitor daily funds received report. Follow up on status of documents sent to recording. Send partial claims to FHA vendor and track to ensure FHA vendor’s receipt of recorded partial claims documents. Mail accurate and executed loan modification documents to clients, borrowers, and investors as needed. Submit all required documents to Claims department. Ensure additional documentation for Short Sale and Deeds in Lieu closing packages, including...

Freedom Mortgage Moorestown, New Jersey, United States of America Mortgage Servicing Full time Remote Summary: The Analyst, Loss Analysis is responsible for the QC, audit and oversight of claims filed. It is the Analyst’s duty to ensure that all claims comply with investor and insurer requirements and assist in the reduction of loss exposure to the Company. The Analyst will provide claims loss analysis reports weekly, monthly or as determined by management. In instances where a claims error is identified, a supplemental claim will be filed by the Analyst. Essential Job Functions may include: Complete loss analysis reviews to safeguard the servicer’s assets and insure compliance with insurer requirements Analyze and rebut insurer curtailments for all government insured filed claims, including but not limited to conveyance, claims for advances, loss mitigation and non conveyance claims Quality Control review for Default Claims, including supplemental...

Freedom Mortgage Moorestown, New Jersey, United States of America Risk Management Full time Remote **Candidate must live in Hawaii** Summary The Underwriter, Govt Sr underwrites residential loans ensuring compliance with appropriate company, secondary market investor standards and all applicable laws. The Underwriter will be responsible for examining loan documentation for accuracy and completeness; is involved in one or several types of mortgage lending including but not limited to conventional, FHA and VA loans. Must be able to underwrite loans within the company and industry guidelines. The Underwriter will also be working with Loan Originators, Branch Managers and Processors to secure all required documents. Essential Job Functions: Underwrites Conventional, FHA, VA and Special Program loans to verify for completeness, accuracy, and compliance Develops and maintains an up to date and sound knowledge of multiple loan product guidelines offered by the...

Freedom Mortgage Moorestown, New Jersey, United States of America Mortgage Servicing Full time Remote Summary: We are seeking a professional and customer-focused Call Center Supervisor, Verbal Complaints to manage verbal customer escalations and complaints with empathy, confidence, and professionalism. This role is responsible for de-escalating challenging calls, resolving customer concerns whenever possible, and accurately documenting all interactions, findings, and outcomes in internal systems. The ideal candidate is an excellent communicator who remains calm under pressure, demonstrates strong conflict resolution skills, and can handle sensitive situations with sound judgment and attention to detail. Essential Job Duties and Responsibilities : Handle inbound/outbound escalated calls from customers regarding complaints, service concerns, and complex issues. Use active listening, empathy, and professional communication to de-escalate difficult...

Freedom Mortgage Fishers, Indiana, United States of America Operations Full time Onsite Summary : The Document Management Collateral Supervisor is responsible for overseeing the team complete the assigned production, within SLA’s, within acceptable levels of quality, costs, and efficiency. The Supervisor will develop group cohesiveness, lead and solve routine daily issues. Also, responsible for the handling of mortgage collateral documents and processing requests from various business partners for collecting loan collateral documents from our custodians. This will include accurate and timely recording, tracking, safekeeping of original documents, and release of the collateral to respective parties. Essential Job Duties and Responsibilities : Assign production to the team, train and motivate team members Evaluate production needs daily to ensure efficiency in handling volume changes, suggest and/or initiate improvements in quality Responsible for...

Freedom Mortgage Moorestown, New Jersey, United States of America Sales Full time Remote Summary : The Loan Advisor, Remote role is a customer focused, inside sales position within the Call Center. Loan Advisors are responsible for both inbound and outbound calls through various marketing tactics, where providing financial solutions and excellent customer service to customers is top priority. The Loan Advisor must immediately notify their supervisors and the Licensing Department if there is a change in residential address. Essential Job Duties and Responsibilities : Analyzes applicant information to determine whether the customer qualifies for a beneficial loan program. Assists customers in discussing financial objectives and goals and takes the initial loan application. Clearly communicates the loan program terms and benefits available to the customer as well as the loan process. Ensures all required documents are returned and disclosures are...

Freedom Mortgage Boca Raton, Florida, United States of America Sales Full time Hybrid Summary: The Loan Advisor role is a customer focused, inside sales position within the Call Center. Loan Advisors are responsible for both inbound and outbound calls through various marketing tactics, where providing financial solutions and excellent customer service to customers is top priority. The Loan Advisor must immediately notify their supervisors and the Licensing Department if there is a change in residential address. Essential Job Duties and Responsibilities include: Analyzes applicant information to determine whether the customer qualifies for a beneficial loan program. Assists customers in discussing financial objectives and goals and takes the initial loan application. Clearly communicates the loan program terms and benefits available to the customer as well as the loan process. Ensures all required documents are returned and disclosures are signed in a...

Freedom Mortgage Moorestown, New Jersey, United States of America Human Resources Full time Remote Summary : The Senior Leave Case Manager is responsible for the end-to-end administration of employee leave and accommodation cases across multiple states. This role manages all aspects of the leave lifecycle, from intake through return to work, ensuring compliance with federal, state, and local regulations including the Family and Medical Leave Act (FMLA), Americans with Disabilities Act (ADA), and Pregnant Workers Fairness Act (PWFA). The Senior Leave Case Manager is also responsible for administering company leave programs, such as parental leave, and assists with claims for short-term disability (STD) and long-term disability (LTD) as needed. This role serves as a subject matter expert and provides guidance to peers, employees, HR Partners, and managers through the leave process, and acts as a bridge between Leave team members and senior management delivering...

Freedom Mortgage Fishers, Indiana, United States of America Risk Management Full time Hybrid Summary : The Analyst, Vendor Mgmt II is responsible for managing third party vendor relationships. This role is responsible for managing contracts, negotiating terms and ensuring vendors meet quality, compliance and performance standards, while also driving cost savings and operational efficiency. Responsibilities may include evaluating vendors based on their risk profiles, monitoring vendor performance, assisting in the identification of risk and engaging necessary stakeholders on developing a mitigation plan and improving the vendor lifecycle processes. Essential Job Duties and Responsibilities : Assists the business in the procurement process including sourcing and selecting vendors. Coordinate with internal teams to streamline the process. Negotiate and manage vendor contracts. Ensure compliance with contractual obligations and regulatory...