Freedom Mortgage

Freedom Mortgage Moorestown, New Jersey, United States of America Mortgage Servicing Full time Remote Summary: Must be local to Jacksonville, FL. The Agent, Customer Success will support FMC’s Call Center operations. The purpose of the role is to provide exceptional service to our customers, answering their queries, and resolving their issues. Provide energetic support and bring a positive attitude and willingness to learn. Ability to multitask and be comfortable in a fast-paced work environment. Top-notch communication skills, as you listen to, understand, engage with, and respond to customers - that includes over the phone, or via written communication like email or letter. Provide patience and politeness as you explain policies and procedures to customers, while always keeping a close eye on confidentiality and data security. Essential Job Duties and Responsibilities include: Answering inbound and making outbound calls, responding to customer requests...

Freedom Mortgage Moorestown, New Jersey, United States of America Mortgage Servicing Full time Remote Summary: Must be local to Jacksonville, FL. The Agent, Customer Success will support FMC’s Call Center operations. The purpose of the role is to provide exceptional service to our customers, answering their queries, and resolving their issues. Provide energetic support and bring a positive attitude and willingness to learn. Ability to multitask and be comfortable in a fast-paced work environment. Top-notch communication skills, as you listen to, understand, engage with, and respond to customers - that includes over the phone, or via written communication like email or letter. Provide patience and politeness as you explain policies and procedures to customers, while always keeping a close eye on confidentiality and data security. Essential Job Duties and Responsibilities include: Answering inbound and making outbound calls, responding to customer requests...

Freedom Mortgage Moorestown, New Jersey, United States of America Mortgage Servicing Full time Remote Summary: Must be local to Jacksonville, FL. The Agent, Customer Success will support FMC’s Call Center operations. The purpose of the role is to provide exceptional service to our customers, answering their queries, and resolving their issues. Provide energetic support and bring a positive attitude and willingness to learn. Ability to multitask and be comfortable in a fast-paced work environment. Top-notch communication skills, as you listen to, understand, engage with, and respond to customers - that includes over the phone, or via written communication like email or letter. Provide patience and politeness as you explain policies and procedures to customers, while always keeping a close eye on confidentiality and data security. Essential Job Duties and Responsibilities include: Answering inbound and making outbound calls, responding to customer requests...

Freedom Mortgage Fishers, Indiana, United States of America Operations Full time Onsite Summary: The Specialist I, Doc Mgmt will oversee the process of identifying and imaging loan documents into the Freedom Mortgage Electronic Document Management System Essential Job Functions: Meet production benchmarks and quality score requirements Ability to sort incoming mail. Identify documents received against a manifest, update system with received information. Scan images and process for automated indexing. Sort and prepare documents for bundling and shipping. Create and manage reports. Filing and organizing stored documents. Assist with special projects, as needed. Ability to pivot and move to another task quickly to meet business needs Maintain regular and punctual attendance Comply with all company and department policies and procedures Other Related Duties: Performs other related duties as assigned. Supervisory...

Freedom Mortgage Moorestown, New Jersey, United States of America Mortgage Servicing Full time Remote Summary The Specialist, FHA Claims is responsible for the filing of all FHA Part B claims and all non-conveyance claims including CWCOT (Claims without Conveyance of Title), SFLS (Single Family Loan Sale) claims and all Loss Mitigation claims including PFS (Pre-Foreclosure Sale) Claims, Partial Claims, SFB (Special Forbearance) incentive claims, Loan Modification incentive claims and HAMP claims. In addition, follow up on all claim payments, title package submission to HUD and monitoring for approval or extension as needed within investor/insurer timeframes. It is essential these functions are handled as timely as possible within established requirements to minimize all associated losses. Essential Job Functions: Monitor attorney firms to ensure that all title packages are submitted timely or ensure extension to HUD is requested as needed within...

Freedom Mortgage Fishers, Indiana, United States of America Operations Full time Onsite Summary: The Specialist I, Doc Mgmt will oversee the process of identifying and imaging loan documents into the Freedom Mortgage Electronic Document Management System Essential Job Functions: Meet production benchmarks and quality score requirements Ability to sort incoming mail. Identify documents received against a manifest, update system with received information. Scan images and process for automated indexing. Sort and prepare documents for bundling and shipping. Create and manage reports. Filing and organizing stored documents. Assist with special projects, as needed. Ability to pivot and move to another task quickly to meet business needs Maintain regular and punctual attendance Comply with all company and department policies and procedures Other Related Duties: Performs other related duties as assigned. Supervisory...

Freedom Mortgage Moorestown, New Jersey, United States of America Risk Management Full time Remote Summary: The Servicing Treasury Business Analyst supports and optimizes operations by ensuring processes meet quality, compliance, and performance standards. This role collaborates across teams to drive efficiency, reduce costs, mitigate risk, and improve processes, while identifying gaps and supporting audit readiness and system enhancements aligned with regulatory and stakeholder requirements. Essential Job Duties and Responsibilities : Support Servicing Treasury processes through testing, documentation, procedure development, scripting, and automation initiatives. Perform quality control (QC) reviews across team outputs to ensure accuracy, completeness, and adherence to established standards and controls. Monitor Servicing Treasury workflows to ensure compliance with internal controls, company policies, and investor/insurer guidelines, including issue...

Freedom Mortgage Marlton, New Jersey, United States of America Financial Services Full time Onsite Summary : The Vice President, Treasury is a strategic finance leader who will partner closely with the SVP, Head of Treasury to modernize and transform the treasury function into a scalable, data-driven, and highly controlled organization. Responsibilities will include oversight of the organization’s treasury operations, cash management, liquidity planning, banking relationships, treasury reporting, and operational controls. The VP of Treasury will lead initiatives focused on cash reconciliation, process improvement, automation, reporting standardization, operational efficiency, and strengthening cross-functional alignment across Finance, Accounting, Capital Markets, Servicing, and Operations. This individual will also be responsible for developing a more disciplined treasury operating model with enhanced transparency, governance, and analytical capabilities....

Freedom Mortgage Moorestown, New Jersey, United States of America Mortgage Servicing Full time Remote Summary The Specialist, FHA Claims is responsible for the filing of all FHA Part B claims and all non-conveyance claims including CWCOT (Claims without Conveyance of Title), SFLS (Single Family Loan Sale) claims and all Loss Mitigation claims including PFS (Pre-Foreclosure Sale) Claims, Partial Claims, SFB (Special Forbearance) incentive claims, Loan Modification incentive claims and HAMP claims. In addition, follow up on all claim payments, title package submission to HUD and monitoring for approval or extension as needed within investor/insurer timeframes. It is essential these functions are handled as timely as possible within established requirements to minimize all associated losses. Essential Job Functions: Monitor attorney firms to ensure that all title packages are submitted timely or ensure extension to HUD is requested as needed within...

Freedom Mortgage Moorestown, New Jersey, United States of America Operations Full time Remote Summary The Administrator, Spec Loan is responsible for administrating the daily functions of the Special (Spec) Loans Portfolio, including but not limited to Service member Civil Relief Act (SCRA), Adjustable Rate Mortgages (ARM), Buydowns, Balloons, and Partial Release loans in accordance with Federal, State, Investor and Company guidelines. Essential Job Functions: Reviews and processes requests for SCRA initial and continued eligibility Review and validate ARM data on servicing platform for accuracy to ensure loans adjust timely Completes daily, weekly, monthly ARM indexes, updates, validates and verifies on the servicing platform Review initial request for partial release, act as a liaison between the customer and internal counsel for required documents until a final decision has been rendered Ensure the buydown agreement and/or the balloon note matches the...

Freedom Mortgage Moorestown, New Jersey, United States of America Mortgage Servicing Full time Remote Summary: Must be local to Jacksonville, FL and fluent in both Spanish and English . The Agent, Customer Success will support FMC’s Call Center operations. The purpose of the role is to provide exceptional service to our customers, answering their queries, and resolving their issues. Provide energetic support and bring a positive attitude and willingness to learn. Ability to multitask and be comfortable in a fast-paced work environment. Top-notch communication skills, as you listen to, understand, engage with, and respond to customers - that includes over the phone, or via written communication like email or letter. Provide patience and politeness as you explain policies and procedures to customers, while always keeping a close eye on confidentiality and data security. Essential Job Duties and Responsibilities include: Answering inbound and making outbound...