Freedom Mortgage

Freedom Mortgage Moorestown, New Jersey, United States of America Marketing & Communications Full time Remote Summary The Sr. Copywriter will be primarily focused on writing Email Marketing/Display advertising materials, reporting into Creative Services. This writer’s key responsibilities will be driving leads for the channel by writing best-in-class Emails, banner advertising and product specific materials. Essential Job Functions: Writing Responsibilities Write for new Email and Banner advertising. Re-write existing creative based on best-in-class solutions. Proof read copy written by other writers. Write product specific language and other collateral materials. Software/System Usage This person should have advanced skills using Microsoft Office programs (Word, PPT). Email/Industry Knowledge This person will have up to 5 years experience writing best-in-class Emails. This person will have written content and up to 3...

Freedom Mortgage Moorestown, New Jersey, United States of America Mortgage Servicing Full time Remote Summary: Must be local to Jacksonville, FL. The Agent, Customer Success will support FMC’s Call Center operations. The purpose of the role is to provide exceptional service to our customers, answering their queries, and resolving their issues. Provide energetic support and bring a positive attitude and willingness to learn. Ability to multitask and be comfortable in a fast-paced work environment. Top-notch communication skills, as you listen to, understand, engage with, and respond to customers - that includes over the phone, or via written communication like email or letter. Provide patience and politeness as you explain policies and procedures to customers, while always keeping a close eye on confidentiality and data security. Essential Job Duties and Responsibilities include: Answering inbound and making outbound calls, responding to customer requests...

Freedom Mortgage Moorestown, New Jersey, United States of America Technology Full time Remote Summary: The UX/UI Designer II will be responsible for the user experience (UX) and user interface (UI) design of our various digital assets. This position will ensure that all elements of the user experience are optimized for improved usability, and usefulness. You must have a passion for delivering adaptive and creative solutions to UI/UX design problems by staying up to date with best practices and emerging trends in user experience, user interface, and design. You’ll collaborate with other designers, product owners, engineering, marketing and stakeholders. Essential Job Functions : Help establish the user experience and user interface for websites, mobile devices, apps and wearables. Partner with design team to create user-centric journeys, experiences, screens and components. Work with design team to develop, maintain, and organize assets. Work within...

Freedom Mortgage Moorestown, New Jersey, United States of America Technology Full time Remote Summary : The Project Manager will play a dual role within Freedom Mortgage’s In-House Agency, both leading projects independently and partnering closely with the Associate Director of Project Management. This individual will be responsible for organizing, planning, coordinating, and executing a range of projects, including initiatives for Freedom Mortgage and a variety of clients within the FOC portfolio. In a lead capacity, the Project Manager will oversee the full project lifecycle- defining objectives, establishing timelines and milestones, managing stakeholder communication, and driving projects through to successful completion. In a support role, they will collaborate with the Associate Director to manage workflow, traffic project tasks, facilitate communications, attend meetings, capture detailed notes, track progress, and provide status updates to the broader team....

Freedom Mortgage Moorestown, New Jersey, United States of America Risk Management Full time Remote Summary : The Claims Examiner is responsible for performing financial reconciliation on all liquidated loans. Identify additional recovery opportunities to mitigate losses for both Freedom Mortgage and its clients. Review and research curtailments, supplemental and remittance incurred losses on liquidated loans, determine validity and report trends or improvement opportunities to management. Determine the root cause for all avoidable losses, work under general direction analyzing multiple data elements to apply the proper decision rationale and attaching evidentiary information to accurate written summaries. Perform all duties in accordance with the company’s policies and procedures, all US state and federal laws and regulations, wherein the company operates. Essential Job Duties and Responsibilities : Act as liaison with Loss Analysis Department to review and...

Freedom Mortgage Moorestown, New Jersey, United States of America Mortgage Servicing Full time Remote Summary The Supervisor, FHA Claims is responsible for the coordinating, monitoring and management of the Claims staff which includes Post Sale Specialists and/or Claim and Servicing Specialists. This includes ensuring that the post sale team , HUD Part B, SFLS and CWCOT claims filing process is completed both accurately and timely and in accordance with FHA guidelines from the appropriate disposition action through final claim settlement. Essential Job Functions: Responsible to ensure that all title packages are completed within insurer timeframe requirements. Corresponding with law firms around title delays that may impact FHA timelines. Ensure FHA Part B claims, SFLS, non-conveyance claims (CWCOT-Claims Without Conveyance of Title) are filed accurately and timely in accordance with FHA timeframe requirements. Manage title package submission process and...

Freedom Mortgage Moorestown, New Jersey, United States of America Risk Management Full time Remote Summary : The Claims Examiner is responsible for performing financial reconciliation on all liquidated loans. Identify additional recovery opportunities to mitigate losses for both Freedom Mortgage and its clients. Review and research curtailments, supplemental and remittance incurred losses on liquidated loans, determine validity and report trends or improvement opportunities to management. Determine the root cause for all avoidable losses, work under general direction analyzing multiple data elements to apply the proper decision rationale and attaching evidentiary information to accurate written summaries. Perform all duties in accordance with the company’s policies and procedures, all US state and federal laws and regulations, wherein the company operates. Essential Job Duties and Responsibilities : Act as liaison with Loss Analysis Department to review and...

Freedom Mortgage Moorestown, New Jersey, United States of America Risk Management Full time Remote Summary : The Sr Analyst, Invoicing QC will report to the Director of Default Invoicing/Property Preservation and work closely with operational departments and default vendors. The primary responsibility is ensuring state and federal regulations, agency guidance, policy, and procedures are followed, compiling monthly vendor quality scores for scorecards, as well as responding to internal and external audits. Is expected to demonstrate knowledge of the default servicing industry and assist with planning and performing audits to facilitate Freedom Mortgage Corporation Servicing compliance with federal laws, corporate standards, and generally accepted quality control principles. The position routinely interacts with various business units within Default Servicing, Internal Audit Department, Change Management and outside vendors. Essential Job Duties and Responsibilities...

Freedom Mortgage Fishers, Indiana, United States of America Other Full time Hybrid Summary: The Sr Specialist, Servicing QC is responsible for conducting quality control reviews of the various servicing areas in accordance with insurer/investor guidelines, and state and federal regulations. The ideal candidate must be a subject matter expert with experience in performing and non-performing loan servicing. Essential Job Duties and Responsibilities: Act as a subject matter expert with extensive mortgage servicing knowledge on federal and state regulations, as well as understanding of business best practices, processes and procedures to ensure audit scope is compliant. Conducts loan level reviews for adherence to servicing guidelines and provide clear and concise feedback. Review applicable federal and state laws and regulations and makes recommendations to Servicing QC management. Perform complex analysis of specific servicing requirements which...

Freedom Mortgage Moorestown, New Jersey, United States of America Mortgage Servicing Full time Remote Summary: The Spec, Default Best Exc. is responsible for performing all day-to-day activities related to recommending the best financial strategy on defaulted loans and acquired properties serviced by Freedom Mortgage. The Specialist (Spec) responsibilities include: Property Disposition Review – The Property Disposition staff are responsible for reviewing property risk scoring, financial and estimated claims data, and projected gains/losses on individual loans/properties for disposition decisions. The position is also responsible for updating all systems of record and coordinating with other Default departments once a management decision has been finalized. Best Execution (Exc) – Best Execution staff identify and manage high risk loans during the default process. High risk loans may be loans/properties with extensive damages, condemnation or violation notices,...

Freedom Mortgage Moorestown, New Jersey, United States of America Mortgage Servicing Full time Remote Summary The Specialist, FHA Claims is responsible for the filing of all FHA Part B claims and all non-conveyance claims including CWCOT (Claims without Conveyance of Title), SFLS (Single Family Loan Sale) claims and all Loss Mitigation claims including PFS (Pre-Foreclosure Sale) Claims, Partial Claims, SFB (Special Forbearance) incentive claims, Loan Modification incentive claims and HAMP claims. In addition, follow up on all claim payments, title package submission to HUD and monitoring for approval or extension as needed within investor/insurer timeframes. It is essential these functions are handled as timely as possible within established requirements to minimize all associated losses. Essential Job Functions: Monitor attorney firms to ensure that all title packages are submitted timely or ensure extension to HUD is requested as needed within...

Freedom Mortgage Moorestown, New Jersey, United States of America Mortgage Servicing Full time Remote Summary The Specialist, FHA Conveynce is responsible for a range of tasks, monitoring an assigned portfolio of loans, from foreclosure sale to the filing of the Part A Claim. This includes RRC (Redemption, Ratification and Confirmation) monitoring, ICC follow-up, title updates, utility/HOA payments, and monitoring for conveyance extensions through the actual conveyance of the property, to HUD. It is essential these functions are handled as timely as possible within established requirements to minimize all associated losses. Essential Job Functions may include: Monitor all FHA loans in a redemption, ratification or confirmation (RRC) state Work closely with attorney firms to ensure that insurer timelines are met on all title updates Work closely with Title Curative Specialist on title issues, escalations and clearance of title defects Monitor for...

Freedom Mortgage Moorestown, New Jersey, United States of America Mortgage Servicing Full time Remote Summary: The Best Execution Manager is responsible for leading the Best Execution High Risk team and managing assigned high-risk files within Default. The role requires partnering with multiple departments within Servicing and Default, as well as working with attorney firms, Freedom In-House Legal, municipalities, insurance carriers, litigation firms, and any other entities as required to resolve and mitigate high-risk issues. The Manager will follow directed processes on a case-by-case basis for negotiating, determining solutions with legal firms, delivering information to Freedom Senior Management, title solutions, and other solutions as required. Solutions will be documented on the Best Execution work platform. The Manager is required to have extensive experience and knowledge of property preservation, hazard policies, code violations, agency claims guidelines, and...

Freedom Mortgage Moorestown, New Jersey, United States of America Mortgage Servicing Full time Remote Summary The Specialist, VA Claims is responsible for the filing of all VA Basic expense claims and all non-conveyance claims including Third Party claims, max guaranty claims, Compromise Sales and Refunding claims in accordance with investor/insurer time-frames and follow up on all claim payments. It is essential these functions are handled as timely as possible within established requirements to minimize all associated losses. Essential Job Functions: File all VA Basic expense claims within insurer/investor timeframes File all non -conveyance claims including third party claims, max guaranty claims, Compromise Sale claims and Refunding claims within investor/insurer timeframes. Follow-up daily/weekly on all outstanding claim proceeds Work to resolve all exceptions on suspended claim funds or denied claims Monitor daily reports and queues Ensure...

Freedom Mortgage Conshohocken, Pennsylvania, United States of America Human Resources Full time Hybrid Summary: The Program Manager, Talent & Engagement will assist and manage key business initiatives that will include prioritization and alignment of business needs, resource scheduling, communication to associates and executive leadership. The ideal candidate will have a proven track record of managing multiple high-level projects from start to finish. The Program Manager is a key role in shaping the culture and development of the organization. The successful candidate will have a passion for employee development, engagement, and organizational culture, and will be committed to creating a positive work environment for all employees. Essential Job Duties and Responsibilities: Develop and maintain relationships with employees, managers, and other stakeholders to ensure buy-in and participation in programs. Manage and oversee employee engagement...

Freedom Mortgage Moorestown, New Jersey, United States of America Marketing & Communications Full time Remote Summary : The Senior Email Experience will be responsible for email development, troubleshooting, and QA. Currently transitioning from Salesforce Marketing Cloud to Adobe Journey Optimizer, requiring strong expertise in Salesforce Marketing Cloud (SFMC) and/or Adobe Journey Optimizer (AJO) at a senior level. Responsibilities include building email campaigns, ensuring technical compliance, adhering to design standards, and optimizing deliverability, rendering, and performance for various email types (transactional, commercial, etc.). Proficiency in hand-coding HTML, CSS, and AMPscript (Salesforce) or Profile Query Language (Adobe) is essential, along with a solid background in email QA and optimization. This position will be an experienced problem solver who can creatively address challenges, leverage available tools effectively, and drive towards goals....

Freedom Mortgage Moorestown, New Jersey, United States of America Data Analytics Full time Remote Summary: The Data Science Pred Modeler will be responsible for bringing advanced analytics and predictive (Pred) modeling best practices in the industry to Freedom Mortgage. Essential Job Functions may include: Design and develop machine learning models and data mining analysis in multiple fields such as Customer Behavior Analysis/Prediction, Marketing, Operational Optimization, Risk Management, Customer Attrition Prediction, Loan Fallout Prediction, etc. Drive the collection of new data and the refinement of existing data sources. Conduct analytics and modeling with structured and unstructured data. Visualize complex data and findings in the format of business tables, graphs, and dashboards. Interpret and explain analytical results to other team members. Work independently and make business decisions to effectively accomplish assigned tasks....

Freedom Mortgage Moorestown, New Jersey, United States of America Mortgage Servicing Full time Remote Summary The Specialist, VA Conveynce is responsible for monitoring an assigned portfolio of loans to ensure the monitoring of all RRC (Redemption, Ratification and Confirmation) loans, Transfer of Custody (TOC) submission, follow-up on all TOC claim payments, improper TOC processing and title package receipt and submission with investor/insurer time-frames. It is essential these functions are handled as timely as possible within established requirements to minimize all associated losses. Essential Job Functions: Monitor all VA loans in a redemption, ratification or confirmation (RRC) state Work closely with attorney firms and monitor to ensure that title package submission occurs within insurer time-frames or extension is requested as required Submit TOC on VALERI system Follow-up daily/weekly on all outstanding TOC proceeds Work to resolve all exceptions...

Freedom Mortgage Marlton, New Jersey, United States of America Mortgage Servicing Full time Onsite Summary: The Processor, Payment is responsible for accurately and timely processing of customer mortgage payments to the servicing system daily. This position will work collaboratively with business units to ensure company guidelines and processes are met. Essential Job Duties and Responsibilities include: Posts customer payments and payoffs accurately and timely, either manually or electronically, to the servicing system of record. Perform reconciliation of all posted items. Disperses checks and performs reconciliation of disbursements. Contacts attorney, title agents and borrowers for short payoffs. Sets up and maintains ACH accounts. Works on pending and exception items. Maintains and processes daily exception reports identified to minimize company risk. Maintains reversal of posting transactions i.e., NSF and reversals. Scans mortgage...

Freedom Mortgage Moorestown, New Jersey, United States of America Mortgage Servicing Full time Remote Summary The Specialist, Cust Rsrch II is responsible for the processing of Customer Care related tasks including but not limited to: researching and evaluating complex borrower issues, identifying trends that are or may impact customer satisfaction, all borrower correspondence, and resolving all research requests from Customer Care and some Origination. Essential Job Functions: Complete research requests Execute special handling payoffs Perform review of borrower credit disputes Process deceased borrower updates Respond to all written correspondence Resolve call center escalation requests Maintain regular and punctual attendance. Other Related Duties: Performs other related duties as assigned. Knowledge, Skills, and Abilities Requirements : To perform this job successfully, an individual must be able to perform each essential function...